Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support staff may take longer to recognize a break-in and are least able to mount a quick and coordinated response. The more lateral movement ransomware can make within a victim's system, the longer it takes to recover core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Allen area to locate and isolate breached devices and protect clean resources from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Allen
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled files. Ransomware assaults also try to exfiltrate files and hackers demand an extra settlement for not posting this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The restoration work subsequent to ransomware breach involves several distinct stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This time-critical first response requires blocking the lateral spread of the attack across your IT system. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes include isolating infected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a minimal acceptable degree of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses state-of-the-art workgroup tools to organize the multi-faceted recovery process. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's management and network support staff to prioritize tasks and to put critical resources on line again as fast as possible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware attacks can take down critical databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators or root users.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus technology used by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By providing real-time malware blocking, detection, mitigation, recovery and forensics in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryption tool; troubleshooting decryption problems; building a pristine environment; mapping and connecting drives to match precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This process is aimed at discovering the ransomware assault's storyline across the network from beginning to end. This audit trail of the way a ransomware assault travelled through the network assists your IT staff to evaluate the damage and brings to light weaknesses in rules or work habits that should be rectified to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is typically assigned a high priority by the cyber insurance provider. Since forensics can take time, it is essential that other key activities like business continuity are executed concurrently. Progent has a large team of information technology and security experts with the skills needed to perform activities for containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite network services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to salvage and integrate the undamaged parts of your information system after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Allen
For ransomware system restoration consulting services in the Allen metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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