Crypto-Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that presents an existential danger for businesses of all sizes vulnerable to an assault. Different iterations of ransomware like the Dharma, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and continue to inflict harm. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus more as yet unnamed malware, not only do encryption of on-line data but also infect many available system backup. Files synched to cloud environments can also be encrypted. In a vulnerable environment, it can make automatic restoration impossible and basically knocks the entire system back to zero.

Recovering services and information following a ransomware attack becomes a race against the clock as the targeted organization tries its best to contain the damage and remove the ransomware and to resume business-critical activity. Because ransomware requires time to spread, attacks are frequently sprung on weekends and holidays, when attacks in many cases take longer to discover. This multiplies the difficulty of rapidly mobilizing and organizing a qualified response team.

Progent has a variety of help services for protecting Allentown enterprises from ransomware attacks. These include user education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat defense to detect and suppress zero-day malware attacks. Progent also can provide the assistance of expert ransomware recovery consultants with the track record and perseverance to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Recovery Services
Following a crypto-ransomware attack, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will respond with the needed keys to decipher all your information. Kaspersky estimated that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to re-install the essential parts of your Information Technology environment. Absent access to complete system backups, this calls for a broad range of IT skills, well-coordinated project management, and the ability to work continuously until the task is complete.

For two decades, Progent has provided certified expert IT services for companies throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned high-level certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience with financial systems and ERP application software. This breadth of experience provides Progent the ability to quickly determine necessary systems and integrate the remaining components of your computer network environment following a ransomware attack and assemble them into an operational system.

Progent's security group has top notch project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of acting quickly and together with a client's management and Information Technology team members to prioritize tasks and to get essential services back on line as soon as possible.

Customer Story: A Successful Ransomware Attack Restoration
A client sought out Progent after their company was brought down by Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by North Korean state criminal gangs, suspected of using algorithms exposed from the U.S. NSA organization. Ryuk seeks specific organizations with little room for operational disruption and is one of the most profitable incarnations of ransomware viruses. Headline targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in the Chicago metro area with around 500 employees. The Ryuk penetration had paralyzed all company operations and manufacturing capabilities. Most of the client's data protection had been online at the start of the intrusion and were damaged. The client was actively seeking loans for paying the ransom demand (in excess of $200K) and praying for the best, but ultimately utilized Progent.


"I cannot say enough in regards to the expertise Progent provided us during the most critical period of (our) company's life. We most likely would have paid the Hackers except for the confidence the Progent team provided us. The fact that you were able to get our e-mail and important servers back online faster than one week was amazing. Each person I worked with or messaged at Progent was urgently focused on getting my company operational and was working at all hours to bail us out."

Progent worked with the client to quickly assess and assign priority to the key systems that had to be addressed in order to resume company operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • Accounting/MRP
To begin, Progent adhered to Anti-virus incident mitigation best practices by halting the spread and disinfecting systems. Progent then began the task of recovering Active Directory, the key technology of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Active Directory, and the client's accounting and MRP system utilized SQL Server, which requires Windows AD for security authorization to the database.

Within two days, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then helped perform rebuilding and storage recovery of essential servers. All Exchange Server ties and attributes were intact, which facilitated the restore of Exchange. Progent was able to locate local OST files (Outlook Email Offline Data Files) on team workstations to recover mail messages. A not too old offline backup of the customer's accounting/ERP software made them able to recover these vital programs back available to users. Although significant work was left to recover completely from the Ryuk event, core services were restored quickly:


"For the most part, the production manufacturing operation did not miss a beat and we made all customer deliverables."

Over the following month critical milestones in the recovery project were accomplished in close cooperation between Progent consultants and the client:

  • In-house web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical messages was brought online and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control functions were completely recovered.
  • A new Palo Alto Networks 850 firewall was set up.
  • 90% of the user workstations were operational.

"Much of what went on during the initial response is nearly entirely a blur for me, but we will not soon forget the dedication each of the team put in to help get our business back. I've been working with Progent for the past 10 years, possibly more, and each time Progent has impressed me and delivered as promised. This event was the most impressive ever."

Conclusion
A possible business-ending disaster was averted by dedicated experts, a wide range of subject matter expertise, and tight collaboration. Although in hindsight the ransomware penetration detailed here would have been blocked with current cyber security technology and recognized best practices, team training, and appropriate incident response procedures for information protection and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has proven experience in ransomware virus blocking, removal, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others that were involved), I'm grateful for allowing me to get rested after we made it over the initial push. Everyone did an fabulous job, and if any of your team is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Allentown
For ransomware system restoration services in the Allentown area, call Progent at 800-462-8800 or visit Contact Progent.



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    Catalyst Switch IOS Computer Engineer

    With Catalyst switches for small and mid-size companies, Cisco allows companies to gain the full advantages of bringing intelligence to their IT infrastructures. Cisco's switching technology allows you to deploy capabilities that make your IT network sufficiently available to handle real-time requirements, scalable to support growth, safe enough to protect restricted information, and designed for differentiating and controlling traffic flows to streamline system performance. Progent's CCIE certified consultants can show you how to select and deploy Cisco switches that make sense for your business. In addition, Progent's CISM and CISA certified security specialists can help you develop a comprehensive security plan and configure Catalyst switches so they help enforce your security policies. Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    CRISC Certified Risk and Information Systems Control Architect Specialists

    Progent offers the guidance of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management strategy based on leading practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and IT budget.

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  • Contract Programmer Microsoft Access Report
    Development Firms ASP

    For custom application creation, Progent can provide software design consultants to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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  • Microsoft Windows 7 Migration Computer Consulting Microsoft Windows 7 Migration Specialists
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  • SentinelOne Ransomware Recovery Specialists
    24/7 Malware Forensics Troubleshooting

    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools from SentinelOne to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks.

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    NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery between datacenters that are up to 300km apart. Progent's team of veteran network consultants can help your business to plan, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with tasks such as assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery system to show compliance with information assurance standards and government requirements.

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    Progent's Solaris family consulting services provide small and mid-size companies and developers assistance with managing and supporting Solaris environments that operate with Microsoft-powered networks. Progent can give your organization access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of experience offers you an easy one-stop consulting firm to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Altaro VM Backup Cloud Management Troubleshooting

    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or on-premises services to assist you to design, deploy, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.

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    Progent's Cisco certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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  • Oracle Expert Development Microsoft Access application development Specialist
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    Helpdesk for Telecommuters Outsourcing

    Progent has two decades of experience assisting small and medium-size companies to design, implement, tune, manage, and troubleshoot computer networks that support a remote workforce.

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems.

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    Outlook Mac Technology Consulting

    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft premier consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who run Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and send messages, search the Exchange global address list, copy addresses, sync up appointments, and invite people to conferences via your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage training.

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  • SQL Server 2019 and Power BI Computer Consultant SQL Server 2019 on Linux Support and Help

  • Fortinet Security Consultancies
    Juniper Netscreen Information systems Security Outsourcing

    Progent provides small and mid-size organizations expert support for Intrusion Protection Systems and IPsec VPN technology from major firewall and Virtual Private Network security vendors including WatchGuard, Juniper Networks, and SonicWall. Progent can help you design a detailed security plan and select the right products from a variety of suppliers to achieve your security goals while sticking within your spending limits.

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    The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to block ransomware or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that reduces your exposure to ransomware and aligns with your business requirements.

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  • Urgent Amazon MWS Coder
    Coder Amazon MWS integration

    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can expand their market, lower their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.

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  • Technical Consultant Exchange admin center Professional Microsoft 365 authentication
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  • Technical Support Microsoft Windows Server 2016 Clustering Windows Server 2016 Disaster Recovery Support and Setup
  • Technical Support Services NodeZero Penetration Testing NodeZero Penetration Testing Security Firms

  • Online Help Extended Support Desk
    Shared Help Desk Technical Support Services

    Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

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  • SQL Server 2016 Technical Consultant
    Integration SQL Server 2016 Enterprise

    SQL Server 2016 offers major enhancements in performance, capacity, data security, availability, BOYD integration, plus integrated BI. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Jason support, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft-certified consultants can provide remote and on-premises support to help organizations of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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  • Telecommuter Integration Remote Troubleshooting Call Desk for Remote Workforce Information Technology Consulting

  • Progent Press Relations Consultants
    Progent Cybersecurity Experts in the News Consultancy

    Progent in the News is managed by cybersecurity expert Darrin Johnson.

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  • Top Quality SCCM 2012 Mobile Device Management Setup and Support Consultant Services SCCM 2012 Windows Server Deployment
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  • Urgent Consultancy BlackBerry Redirector Top BlackBerry BES Professional
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  • Virtual Helpdesk Economics Professional Shared Support Desk Economics Configuration
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  • Juniper SA2500 SSL VPN Consulting
    Juniper SA2500 SSL VPN Security Audit Services

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

  • Windows 11 Upgrade Consulting Onsite Technical Support Windows 11 Security
  • Windows PC Simulation on Mac Support VirtualPC for macOS Network Consultants
  • Allentown Netwalker Ransomware File-Recovery Allentown Bethlehem Easton
  • Windows Server 2012 R2 Hyper-V Remote Consulting Windows Server 2012 R2 Hyper-V Support and Integration
  • Windows Server 2012 R2 Multitenancy Online Support Windows Server 2012R2 Multitenancy Specialist
  • Windows Server 2012 R2 Server Manager Computer Engineer Expert Microsoft Certified Windows Server 2012 R2 Live Migration Technology Consulting Services
  • Windows Server 2012R2 Clustering Consulting Services Windows Server 2012 R2 Virtual Fibre Channel Integration Support

  • Small Business Network Support Consulting
    IT Manager Small Office

    Progent offers organizations of all sizes enterprise-class network remote or in-person consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security consulting for businesses varying in size from the small office to the global enterprise.

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  • CISSP Certified Security On-site Support Remote Support
    Remote Support Support and Integration

    For medium-size businesses who need network support, Progent offers a variety of alternatives such as local service, remote support, off-site Call Center, round-the-clock support with automatic system monitoring, emergency staff augmentation, business relocation support, software development, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent provides professional in-person support for fixing network problems quickly and affordably.

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  • Award Winning Integration Services Cloud Backup Security
    Consultants ProSight DPS Hybrid Cloud Backup/Recovery

    ProSight Data Protection Services ECHO provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information.

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