Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Allentown organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from as-needed expertise for helping you past challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Allentown, Pennsylvania businesses to succeed with any facet of building a high-performing remote work environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be activated by an epidemic or as part of a disaster recovery plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and follow-up software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or update their current trouble tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Call Center team by sharing delivery of Help Desk Call Center services transparently between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collective support solution utilizing the number one PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your company to provide world-class IT support to your teleworkers, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Allentown, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.