Allentown Remote Workers Configuration Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Allentown company to select the right tools and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers support services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Allentown, Pennsylvania companies to succeed with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.
Help Desk Services for Teleworkers
An emergency, organization-wide transition to a teleworker business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of online technical support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service allows your company to augment your current Call Center team by splitting delivery of Help Desk services transparently between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the leading PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Allentown, Pennsylvania company, call
An index of content::
Top Quality PIX 500 Firewall Support and Help
Cisco PIX Migration Engineer
Cisco's PIX firewalls have reached end of life and Cisco might not support these legacy devices. Progent still offers consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you assess whether to migrate to more current firewall technology available from Cisco. Progent's Cisco-certified experts can help your company plan and implement a smooth migration to Cisco ASA 5500-X firewalls based on leading practices.
Consultancy Printer firmware patch management
Security patch management Consultants
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your servers, endpoint devices scanners, infrastructure appliances like routers and wireless access points, and Internet-of-Things devices such as sensors and robotics.
24x7 Citrix StorageLink Consultant
Consultancy Citrix StorageLink Site Recovery
Progent's Citrix-certified experts can assist your organization to evaluate the potential strategic benefits of the available editions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Hyper-V network, and show you how you can use Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and fault tolerance of your virtual network while reducing the cost of resources and operations and streamlining administrative processes.
Microsoft Software Update Services Specialist
WSUS Consulting Services
Microsoft Windows Server Update Services allows information technology managers to install and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can completely and effortlessly manage the installation of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft WSUS deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your network environment.
SQL Server 2019 on Linux Information Technology Consulting
SQL Server 2019 High Availability Integration Support
Progent's certified SQL Server 2019 experts can help you to assess the business case for migrating to SQL Server 2019 and can deliver rapid online or on-premises contact with consulting experts in solution design and deployment, application development, SQL Server management, and cybersecurity.
ProSight Managed Cloud Backup Services Computer Consulting
ProSight DPS Cloud Backup Services Consultant Services
ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information.
24 Hour SQL Server Installation support
SQL Server 2008 Migration Consultant
Progent's Microsoft-certified SQL Server programmers and DBAs can provide remote consulting to assist businesses of any size to create, administer, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts offer support for any phase of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Remote Technical Support Exchange 2007
Microsoft Exchange 2007 Professionals
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the background to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business goals.
wireless IP phone upgrades Consultants
wireless IP phones and Meraki APs Information Technology Consulting
Progent's Cisco wireless IP phone configuration consultants can provide online and onsite assistance to help you create and manage a Cisco Wi-Fi IP phone deployment by delivering services that can range from troubleshooting the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
Technology Consulting Microsoft Project Server 2010
Technology Professional Microsoft Project Server Reporting
Progent's Microsoft-certified engineers offer in-depth support in deploying, managing and troubleshooting all versions of Project Server and can deliver a wide variety of affordable online consulting services based on industry best practices to assist businesses of any size to get all the advantages of this leading project management solution. Services available from Progent include system design, software configuration and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
Cisco Firewalls Setup and Support
Setup and Support ASA 5505 Firewall
Progent's Cisco certified network infrastructure experts can help you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Biggest Building to Building Wireless Case Study
Case Study School Wireless
Progent provided a wireless networking solution that enabled a school to improve productivity and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote sites up to 2.5 miles apart and can extend to even greater ranges. This wireless solution offered improved performance and dependability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it offered immunity to local interference.
Microsoft Windows 11 Migration Professionals
Microsoft Windows 11 Teams Engineers
Progent's Windows 11 experts offer a range of services for Windows 11 such as cloud integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated provisioning, and Help Desk Call Center support.
Microsoft Windows 10 SCCM Specialists
Professional Microsoft Windows 10 ADK
Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 available from Progent include Return on Investment analysis, project supervision, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker access, data and identity security, automated deployment and administration, infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and ongoing technical help.
Aironet Wave 2 Wi-Fi Access Point Setup and Support
Aironet 3700 Access Point Support
Progent's Cisco-certified wireless experts can help organizations of all sizes to design, implement, administer and troubleshoot Cisco Aironet wireless access point environments to achieve the performance, range, density, expandability, security and ease of management needed for transparent access between Wi-Fi and wired networks. Progent offers efficient online and onsite support for end-of-life and current 802.11ac Aironet APs and Progent can help you plan and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.
Microsoft Financial Software Support Outsourcing
Outsourcing Microsoft GP/Great Plains
Progent can show you how to prepare and execute an efficient migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your protection, enhance your analytics, take full advantage of Microsoft Office integration, and minimize productivity disruption by designing and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to create custom line-of-business software and eCommerce solutions that work transparently with Dynamics GP.
CRISC Risk and Information Systems Control Specialist
Cybersecurity Tech Services CRISC
Progent offers the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and crafted to match your company's risk appetite, business goals, and budgetary guidelines.
Immediate CISSP Certified security Systems Engineer Professional
Best Specialist CISSP Certified Cybersecurity
Progent's CISSP-premier network security experts can help businesses of any size with any facet of information system security. Progent can create efficient security solutions that guard a small business against advanced threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users sharing network resources distributed over multiple physical sites and public and private clouds.
Exchange 2007 Remote Troubleshooting
Exchange 2007 On-site Support
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, reduces long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site migrations, Progent offers the background to complete your project rapidly and economically. Progent's Exchange 2007 help, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Exchange Server 2007.
Microsoft 365 migration PowerShell Engineer
Microsoft 365 Single Sign On Integration Services
Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on schedule and within budget.
Barracuda Backup Deduplication IT Services
Barracuda Backup Replication Outsourcing
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device manufactured by Barracuda or a software-based appliance with comparable features but which utilizes your own storage hardware. Barracuda Backup safeguards vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting support services to help your business to plan, configure, operate and repair a backup and disaster recovery solution based on Barracuda Backup.
Remote Troubleshooting SMS Server Migration
SMS Server 2003 Upgrade On-site Technical Support
Progent’s certified consultants provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for change and configuration management. Configuration Manager 2007 is the new name for the update management solution formerly called SMS Server. System Center Configuration Manager provides a range of new features to Systems Management Server 2003 including full automation, built-in Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent’s Microsoft certified consulting professionals can show you how to use SMS Server or Configuration Manager 2007 economically for streamlined operating system and application software deployment, security patch control, software tracking, and licensing compliance. Progent's engineers can also assist your company to move smoothly from Systems Management Server to Configuration Manager.
Software patch management Specialist
Firewall patch management Consultancy
Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers and scanners, network appliances like switches and wireless APs, and IoT devices like alarms and robotics.
Windows Server 2012R2 Live Migration Remote Technical Support
Windows Server 2012 R2 Multitenancy Computer Consultants
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management team, develop an enterprise-wide security strategy, automate IT management, assist with application development, and generate and validate a DR/BC plan.
Largest Professional Microsoft Windows
Integration Microsoft Windows 8.1 Migration
Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to help organizations of all sizes to deploy, manage, and troubleshoot environments that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project managers can assist to create testing environments to evaluate Windows 8.1 and plan and execute Windows 8.1 migration plans following industry best practices.
Contact Progent
Progent Contact
For small companies considering Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or send email to information@progent.com.
SonicWall Ransomware Protection Network Security Auditor
SonicWall NSA 2650 Firewall Consultants
Progent's certified SonicWall firewall experts can show you how to configure, manage, and troubleshoot SonicWall firewall devices including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security experts can help you incorporate SonicWall firewalls into a complete network protection solution and build protection into your business operations.
Select Topic: