Expanding your remote workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Allentown company to select the right tools and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers support services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania companies to succeed with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, organization-wide transition to a teleworker business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of online technical support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Call Center team by splitting delivery of Help Desk services transparently between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the leading PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Allentown, Pennsylvania company, call 1-800-993-9400 or go to Contact Progent.