Alpharetta Teleworkers Configuration Advisor
Solution Planning, Implementation, Administration and Help Desk Consulting Services
Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Alpharetta company to select the right tools and follow best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent offers services ranging from on demand guidance for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Alpharetta, Georgia companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and centralized management.
Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support an at-home work environment can be particularly complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and laptops, Internet routers, and wireless appliances from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience delivering remote help for both legacy as well as current IT products in virtual office venues enables you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Support services available from Progent to assist you to create a productive work-at-home infrastructure include:
- Virtual Private Network technology allows you to establish a safe tunnel for authenticated remote employees to use IT assets situated at your company datacenter or in a public cloud. Progent's consultants can help you to configure and manage VPN connections between your teleworkers and your various IT resources by providing online VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software to provide safe VPN connections for a broad range of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and use a remote PC's desktop. This provides network managers substantial control over the digital environment of at-home employees and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent can provide top-tier online consulting for integrating routers from a range of manufacturers. See router integration services from Cisco-certified experts.
- Home Wireless networks, often shared by an entire household and visitors, are frequently used by at-home employees to connect to their router for work. This can create throughput as well as cybersecurity issues. Progent can assist you to mitigate these problems by providing services that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi access point setup help.
- Internet connectivity methods impact the speed and availability of connections between at-home workers and the company network. Mission-critical processes might demand redundant Internet access in case the normal connection breaks. Progent can provide guidance for picking Internet service providers, choosing appropriate bandwidth and data volume packages, and setting up redundant Internet connections. Refer to Internet access integration services.
IP Voice Integration for Teleworkers
Expanding the company phone system to accommodate remote users is vital to supporting an effective at-home workforce. A broad range of cloud-centric VoIP platforms are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or legacy products for IP voice management. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP environment that delivers the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses optimize their existing Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media applications used across the network. Unified Communications Manager supports additional combined media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager expertise.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice platforms, refer to CallManager consulting.
- Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed configuration and troubleshooting expertise.
Video Conferencing for an At-Home Workforce
A wide selection of video conferencing products from leading technology companies support online discussions, video and voice conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations utilize multiple products to meet the needs of their different partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing environment and optimize the experience of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to configure and maintain Skype for Business client software to support your remote workforce. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for compatible iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and assist you to tune your WAN infrastructure to run them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office suites, offering a rich environment of applications that deliver a cohesive user interface for exchanging information across a corporate network and on a broad selection of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their initial publication and can help businesses to configure these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for delivering its full range of capabilities. For details about Progent's support services for Microsoft Teams and Teams Premium, see solution design and deployment expertise for Microsoft Teams.
SharePoint uses web entities to facilitate collaboration and information sharing by offering policy-driven delivery of data, workflow, and tools for looking through company-wide business data. SharePoint enables you to create protected portals that permits at-home workforce to view and update aggregated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, refer to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit planning and configuration consulting services for Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to OneDrive, and colleagues anywhere can share them securely via a web browser. Included with Office 365, OneDrive allows home workers to co-edit files. Edits made offline are uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive configuration experts.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable remote assistance for helping organizations to build, manage and repair integrated hybrid network architectures that include physical data centers, at-home workers, branch offices, plus cloud services. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with public cloud access, identity, and security.
Azure is a popular platform for cloud software and services that allows you to use IT infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure features more than 100 cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to create protected access to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting services for Azure, go to Microsoft Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud-based services offered on a subscription basis. Microsoft applications and services are marketed in a selection of plans designed for customers ranging from individuals and households to large enterprises. Progent offers fast and easy remote contact with experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription bundles available for Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Exchange Online to run smoothly with on-premises deployments of Exchange, enabling customers to create hybrid networks. Progent's Exchange consultants can provide as-needed assistance to get you through tough technical bottlenecks and also offer end-to-end project management services to make sure your telecommuters have convenient and secure access to your Exchange Online environment. For information Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's leading provider of cloud services. Progent offers quick and affordable online access to cloud connectivity experts who can help your organization to plan, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform is a leading collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with GCP Storage, and streamline identity control for at-home workers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's management technology to control and monitor your Google Cloud environment. To find out, see Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Teleworkers
A fast, company-wide changeover to a from-home business model, which might be the result of an epidemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support experts along with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their current trouble tickets, add details, and append screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables you to augment your current Support Desk team by sharing delivery of Support Desk support transparently between your regular IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model based on the leading PSA tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can help your business to provide world-class desktop support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.
Security and Compliance for Telecommuters
At-home employees typically utilize their personal devices and usually work in a poorly secured physical area. This situation increases their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user training, and the creation of policies based on best practices. Progent's veteran group of cybersecurity support consultants can assist you to plan, deploy and manage an effective security solution that protects vital information resources in environments that include an at-home workforce.
Firewalls allow companies to create a network that can be safely accessed by local users as well as by at-home workers, mobile workers, suppliers, clients, and the public. Modern firewall appliances permit you to configure and manage different permissions to different groups of users and to scale your IT network and adjust your security as your business evolves and as cyber threats become increasingly complex. Progent works with both new and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, visit firewall configuration and support services.
Remote Endpoint Security Monitoring makes it easy to track the disparate devices utilized by teleworkers and either reject or identify and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each protected endpoint device, monitoring all activity and using advanced AI technology from SentinelOne to detect zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the targeted endpoint from the network to contain the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.
Progent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and internal security threats for a network that includes an at-home workforce. Progent can deploy online, automated cybersecurity analysis software for quickly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by security experts with top credentials including CISA, ISSAP, and GIAC, can help you to audit your processes and governance policies and assess your IT architecture to allow you to design top-level security for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home environment and your internal and perimeter networks so you can identify, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network in order to determine your present security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to design and implement a unified cybersecurity strategy that simplifies management and provides optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional information about Progent's threat assessment services based on on NodeZero's pentest platform, visit Consulting Services for NodeZero's PEN Test Products.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key areas to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection involves backing up and restoring vital data in order to avoid data loss and minimize recovery time and effort in the event of storage failures due to hardware issues, software hiccups, human error, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to design and maintain in hybrid networks that combine private data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for teleworkers must cover multiple types of personally owned endpoint devices. Progent can provide quick remote access to consultants familiar with a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity strategies often anticipate scenarios that require a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning specialists can assist your business to create, document and test a DR/BC plan that includes the logistics of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a unified solution for protecting corporate information by managing on-premises, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Remote endpoint computers can be user owned or business owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to deploy and validate apps on devices, push updates and certificates, set up rules for accessing data and networks, set passwords, create VPN connections, determine how teleworkers share data, establish threat protection, ensure compliance, and erase corporate data from lost, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS/OS X endpoints. For information about Intune and how Progent can assist your company to use this platform to administer the devices of your at-home workforce, visit Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network managers to keep off-premises endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, app management, and setup management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Alpharetta, Georgia organization, phone
An index of content::
Immediate Juniper Netscreen Firewall Audit
VPN Security Auditing
Progent provides organizations of any size expert support for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security companies such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to design a comprehensive security strategy and choose the right products from multiple vendors to support your security goals while sticking within your spending restraints.
Dynamics GP/Great Plains Integration Support
Dynamics GP Great Plains Software IT Consultants
Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that unifies data and processes throughout your company, communicates easily with other applications, and brings together workers, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you install and maintain a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP 2010.
Comprehensive Event Management Computer Engineer
Comprehensive Event Management Technical Support Services
Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified network consulting professionals. With Progent's economically priced network service programs, mid-size organizations can select a basic co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager to offer small and midsize company networks world-class availability, protection and productivity.
Windows Server 2022 Disaster Recovery Computer Consultant
24/7 Windows Server 2022 Kubernetes Containers Technical Consultant
Progent's certified Windows Server 2022 experts can assist your company to plan and carry out an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-prem installation of Windows Server 2022.
wireless IP phones and Aironet APs IT Consulting
wireless VoIP phone and Aironet APs Consultant
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, hospitality, retail or other venues where management requires portable phones that provide more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically requires that you set up and fine tune many key pieces of your wireless environment such as APs, routers, wireless LAN controllers, and management tools. Progent's certified consultants can provide online and onsite support to help your organization build and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Exchange 2013 Backup and Restore Support Outsourcing
On-site Technical Support Exchange 2013 Security
Exchange 2013 includes major improvements to the capabilities of Exchange Server 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact key areas like ease of administration, high availability (HA), security, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout strategy, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers ongoing online support and management services for Exchange Server 2013.
Top Quality Fault-tolerant system Network Consulting
Fully Redundant Internet Network Support
Progent's fault tolerant system experts provide non-stop computing support, disaster recovery services, network load balancing, 24x7 interoffice connectivity, high-availability Internet architecture design, non-stop data center services, and other 24x7 networking consulting to help your company configure a 24x7 environment for line-of-business applications. Progent has the background to develop economical, high-availability systems by deploying the evolving suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco certified consultants can show you how to you build a high-availability mutli-site network with a completely mirrored Internet interface and intelligent network load balancing.
Small Office Network Support Technician
Small Business Computer Specialist
Progent is a leader in economically delivering world-class IT support to small companies. Progent's achievement in addressing the network service requirements of the chronically underserviced small business market is the combined outcome of major technical and operational breakthroughs that have eliminated a great deal of the traditional expenses out of administering IT support, injected unprecedented technical expertise into the support mechanism, and significantly streamlined the solution cycle.
Exchange Server 2010 Migration Consulting Services
Microsoft Exchange Server 2010 Migration Specialists
Progent offers comprehensive support for every step of your Exchange 2010 migration with services that include end-to-end project management, site readiness preparation, project planning, specification of all new software and hardware needed, suggested sourcing, pilot testing at client site or at Progent's testing lab, setting up transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old system, and webinar training for client's IT group and users.
SCOM 2012 Fabric Monitoring Support and Integration
SCOM 2012 Migration Network Consultant
Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Microsoft Exchange Server 2010 Upgrade Services
Exchange Upgrade Consulting Services
Progent offers comprehensive help for every phase of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site readiness preparation, project design and documentation, cost estimates of new software licenses and hardware needed, recommended vendor sourcing, system testing at client site or at Progent's test facility, managing temporary coexistence of Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old system, and webinar training for client's IT staff and end users.
Ubiquiti UniFi Switch Engineer
Immediate Ubiquiti UniFi Controller software Specialist
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, IP phones, and cameras. Progent can provide the skills of veteran wireless consultants who can help your organization to assess the benefits of Ubiquiti's UniFi technology for your business and assist you to plan, install, manage, and troubleshoot your UniFi solution.
Microsoft Teams disaster recovery Professionals
Microsoft Teams PBX integration Consultant
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Technical Support Hornetsecurity Altaro M365 Teams Chat Backup
Hornetsecurity Altaro M365 OneDrive Backup Remote Technical Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Microsoft Certified Expert Help Desk Process Support and Integration
Specialist Microsoft Help Desk
The Help Desk Call Center support model used by Progent offers small organizations an affordable option to dependence on freelance consultants by offering extensive expertise accessible to numerous engineering groups, optional round-the-clock access to emergency assistance, escalation capability to appropriate engineers for handling the most intractable problems, service consistency and dependability, prompt follow through overseen by veteran IT service managers, a variety of easy-to-use ways for initiating support tasks, and excellent process visibility made possible by ticket updates and available through a web portal.
Computer Consultants Cisco Firesight Management
Cisco Firesight Management Network Consultant
Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced security capabilities such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally control network environments that include local offices, data centers, private clouds and public clouds.
Microsoft 365 Excel and SQL Server Professional
Excel 2016 Desktop Consulting Services
Progent's certified Office Excel and Office 365 Excel application consultants offer a broad range of remote services to assist your organization to design, program, pilot test, deploy, administer, and debug applications based on any release of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between various versions of Excel. Progent can provide on-demand support to clients who need a fast solution to a specific issue associated with Office Excel and Progent also offers comprehensive project management support for upgrading or creating line-of-business applications based on Office Excel. Progent's cost-effective webinar training for Office Excel can be custom tailored to address the needs of individuals or groups.
Wi-Fi RF Spectrum Analysis for Wi-Fi Remote Troubleshooting
24-Hour Remote Wireless Site Survey Remote Support Services
Progent's wireless site survey and predictive modeling assist you to plan, deploy and debug a Wi-Fi network optimized for your environment, providing you a WLAN that delivers the coverage, speed, capacity, Quality of Service, data protection, and roaming ability your company needs. Wi-Fi survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises site survey services for confirming, tuning, and troubleshooting an operational wireless LAN.
Azure Hybrid integration Technology Professional
24x7 Microsoft Azure Backup Design
Progent can help you to plan and carry out an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across onsite and Azure resources.
Juniper Firewalls Forensics Services
After Hours NetScreen Consulting Services
Progent's Juniper-authorized NetScreen consultants can assist you to configure and integrate NetScreen 5000 series routers, migrate from previous NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology environments.
Services Documentation Network Engineer
Specialist Services Documentation
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who won't release vital service information.
Best Wi-Fi Site Survey Remote Support Services
Wi-Fi RF Spectrum Analysis for Wi-Fi Online Troubleshooting
Progent's wireless site survey and predictive modeling assist you to plan, deploy and debug a Wi-Fi network adapted to your facilities, offering your business a wireless solution that has the reception, performance, capacity, Quality of Service, security, and roaming capability your company needs. Wireless site survey services from Progent include remote predictive analysis for planning a Wi-Fi network and on-premises site survey services for confirming, tuning, and debugging a functioning Wi-Fi LAN.
8540 wireless controller Computer Consultants
Flex Series Wireless Controller Specialists
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening data security by detecting threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless networks of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller technology.
24/7/365 Google GCP Cloud solutions Professionals
Google GCP Cloud Vision Engineers
Progent offers cost-effective online and on-premises consulting to help businesses of any size to move any part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment costs and allow access to Google's cutting edge machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security.
Urgent Microsoft 365 authentication Support Outsourcing
Microsoft Microsoft 365 PST migration Network Consulting
Microsoft 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other email components to reduce hardware costs and administrative overhead. You can use Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to help your small businesses to evaluate the potential advantages of Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, carry out an efficient move from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.
Nagios Network Consultant
After Hours Linux Network Monitoring, Nagios and MRTG Specialists
Nagios and MRTG are useful, free monitoring tools that run on Linux and can be deployed to analyze UNIX networks, Windows systems, or mixed-OS networks where the Linux OS and Microsoft Windows run side by side. The Nagios monitor lets network managers to track network services including POP3, HTTP, SSH, and NNTP. MRTG allows you to track the traffic through SNMP-enabled network devices including processors, routers, and switches. Progent's system integration consultants can help you utilize both these tools to tune and troubleshoot your network.
Progent's Management Team Migration Consulting
Small Office Computer Consulting Progent's Management Team
Progent's management team consists of seasoned veterans with years of background providing network consulting services, troubleshooting, and strategic information system planning to businesses ranging from small offices to global enterprises. Great service requires great personnel, and Progent stands out by having put together a management staff that can provide businesses with the best service value in the industry.
Office 365 Access Development Consulting
Microsoft 365 Mac Integration Online Help
Progent can assist you to evaluate the many subscription options offered with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid ecosystems that seamlessly integrate local and cloud products and services.
CCNP Certified Consulting Services Meraki AP Management
Meraki 802.11ac AP Migration Integration Services
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco appliances for unified management.
Hornetsecurity Altaro VM Backup Integration Support Outsourcing
Engineer Hornetsecurity Altaro VM Backup and Hyper-V
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup software.
Consultancy Dell DRAC
Specialists Remote Server Management
Remote server management cards give network managers complete control over a server without the requirement for an on-site presence. Through remote management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a high-availability business network that includes remote management cards and Progent can use these remote server management cards to deliver low-cost off-site technical assistance. Progent is familiar with a number of remote server management cards such as Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.
SCCM 2012 Windows Server Deployment IT Consultants
IT Consultants SCCM 2012 Windows Server Deployment
Progent can assist your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy change management platform or help you to modify your existing SCCM 2012 environment to support your changing business needs. In addition, Progent can help you to build a software foundation that fully supports SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Designer SQL
Microsoft T-SQL Integration
SQL Server 2005 offers indispensable, standardized tools to computer professionals as well as to information workers, reducing the difficulty of creating, integrating, managing, and using company data and database applications on platforms ranging from handheld devices to corporate data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in planning and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Exchange Online Archiving Integration
Microsoft 365 Deployment Readiness Online Support
Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and other email components to lower hardware costs and management overhead. You can configure Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote technical support to help your organizations to assess the benefits of Exchange Online, plan a solution that makes sense for your business needs and budget, carry out a non-disruptive move from your current Exchange organization to one that includes Exchange Online, train your IT team and users, and deliver ongoing consulting and technical support.
Microsoft Teams and AAD Sync Professional
Microsoft Teams data loss protection Consultants
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ASP.NET Core Development Firm
Development Companies DotNET Web Application
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or modernize .NET applications quickly and affordably.
Microsoft Expert Skype for Business PSTN Gateway Consultants
Skype for Business and iPhone Professionals
Microsoft Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and public switched telephone network calling. Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office or Microsoft 365 and streamlines management through integration with Active Directory. Lync can also cut expenses by doing away with VoIP equipment and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide online and onsite support services to help you to manage and troubleshoot your current Lync 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist your organization to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.
SQL Server 2019 Web Online Support Services
On-site Technical Support SQL Server 2019 and Exchange
Progent's certified SQL Server 2019 experts can help your organization to assess the business case for upgrading to SQL Server 2019 and can deliver rapid online or onsite contact with experts in system planning and deployment, software programming, database administration, and cybersecurity.
Help and Support Hyper-V 2016 Migration
Windows Hyper-V 2016 Security and Compliance Integration
Windows Hyper-V 2016 incorporates key technologies first developed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and carry out a non-disruptive migration plan, train your IT management and technical support personnel, and deliver as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
Best Network Health Review Consulting Services
Network Asset Report Engineer
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable and more secure Active Directory environment. Both options also offer the long-term advantages of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime.
Dynamics GP/Great Plains Troubleshooting
Dynamics GP/Great Plains Professional
Dynamics GP 2010 accounting is a full-featured business management and analytics solution that unifies data and processes throughout your company, interfaces easily with other solutions, and brings together employees, clients and vendors regardless of time or place. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a robust, secure computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Dynamics GP 2010.
Cisco Hybrid Network Management Solutions Outsource
CCDP Expert Certified Network Management Soultions Small Business Computer Consulting Companies
Progent's Cisco-Premier network management engineers can help you to use Cisco's network management utilities along with a selection of powerful third-party products to create a comprehensive network management strategy to keep your network operating reliably, conserve expensive resources, guard your data, revive rapidly from hardware failure or malicious attacks, and enable you to expand or reassign valuable resources intelligently and affordably as your business evolves.
SharePoint Backup and Recovery Technical Consultant
SharePoint 2016 Excel Online Consulting Services
Progent's Microsoft-certified consultants offer economical online and on-premises consulting expertise, application development, and technical support support for businesses of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Network Consulting Cisco Virtual Private Network
Cisco Expert Support and Help VPN
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company integrate and support Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business requirements. Progent's Cisco-Certified network experts are familiar with Cisco's complete line of products targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.
UNIX with Windows Network Engineer
Solaris with Windows Specialists
If your office network combines UNIX, Linux or Solaris technology with Windows, Progent can help you to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for simple management, seamless dataflow, high reliability, enhanced throughput, and strong protection. Progent's UNIX/Linux/Solaris and Windows coexistence support offerings feature network architecture configuration and support, support for Windows services for UNIX, online server monitoring and management, online network support and repair, on-site technical support, and Helpdesk services.
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