Anchorage Consulting Services for Network Support Providers
Short-Term IT Support Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Anchorage
Progent's consulting services for network service firms in Anchorage Alaska enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent extension of your regular network support team. This can ease the way for you to grow your revenue, close gaps in your service offerings, create happy customers, and improve your profits.
Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your direction to provide your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support companies include:
- Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
- Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional on-premises service in major metros is offered throughout the country at additional cost.
- You have complete control of your customers and billing.
- Your customers enter service requests by means of your custom branded web portal, an 800 number, or by sending an email to your assigned email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for IT service firms allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business due to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Documentation: Progent uses an advanced documentation system to ensure that all services performed are thoroughly documented. This allows you to transfer account assignments to internal personnel when you have sufficient people and relevant skill sets.
- Safely Grow Your IT Support Business: You can quickly and efficiently take on additional opportunities beyond your core areas of expertise and serve additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a broad array of technologies and can act as a reliable resource for expanding your IT support operations.
- Rapid Escalation: Thanks to a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
- Online Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Efficient online support saves money and produces fast solutions.
- Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Anchorage, Alaska Companies
Progent's seasoned team of certified consultants offers Anchorage, Alaska organizations a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory and Microsoft Entra Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Consultants
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support Services
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Automation
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Organizations in Anchorage, Alaska To learn more details about Progent's consulting program for network service firms in Anchorage, Alaska, call 1-800-993-9400 or see Contact Progent.
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64-bit Processing Engineers
Microsoft Certified 64-bit Upgrade On-site Technical Support
Progent's Microsoft-premier engineers can help you to enhance your application servers or desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit computing, design an efficient migration strategy that reduces business interruptions, and offer economical, expert online support to aid your organization to configure 64-bit operating systems and applications on your current hardware.
Consulting Services CISM Certified Security Management
CISM Certified Security Management Specialist
Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and global standards of performance that information security professionals are expected to learn. It gives executive management the confidence that consultants who have qualified for their CISM credential possess the experience and capability to provide effective security management and support services.
24-7 Support and Integration ProSight Reporting Remote Infrastructure Monitoring
ProSight Reporting Remote Network Infrastructure Management Remote Technical Support
ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
On-site Support Virtual Helpdesk
Top Rated Extended Call Center Configuration
Progent provides several essential types of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your customers easy access to a dependable technical group with extensive experience providing phone support and online repair for networks powered by Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to company productivity. Progent's goal is to resolve and not simply report problems.
Network Support Help Desk Troubleshooting
Help Desk Call Center Help and Support
The Help Desk support delivery structure used by Progent gives small organizations an dependable option to reliance on freelance consultants by offering broad technical knowledge shared by multiple engineering teams, optional 24x7 access to emergency help, fast escalation to world-class experts for handling even the most complex problems, support consistency and reliability, quick follow through enforced by veteran support administrators, a selection of easy-to-use ways for requesting support tasks, and a high level of progress transparency enabled by ticket updates and available via a web-based portal.
FreeBSD Network Recovery
Sun Solaris Professional
Progent's UNIX platform consulting services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient one-stop consulting firm to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.
Remote Support Supplemental Help Desk
Emergency Co-managed Heldesk Remote Technical Support
Progent offers three basic types of Helpdesk support including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft experts gives your customers instant access to a reliable technical group with years of experience delivering phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Helpdesk a respected reputation as a key contributor to company performance. Progent's goal is to resolve rather than simply record problems.
Ryuk ransomware recovery Specialist
WannaCry ransomware recovery Technology Professional
Progent's experienced ransomware recovery experts can help you to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Consultant MongoLock ransomware recovery
Emergency ransomware data restore Engineers
Progent's seasoned ransomware recovery consultants can assist your business to restore a network victimized by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or Locky.
Technology Professional Sodinokibi ransomware recovery
MongoLock ransomware recovery Consultant
Progent's ransomware consultants can help you to assess your ransomware defenses, monitor and protect your IT environment, assist with settlement negotiations with a threat actor, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Email Policy Management Engineers
Email Virus Fingerprint Professional
Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
Security Contractors Symantec Raptor
Symantec Raptor Information Technology Consulting
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN appliances such as the Raptor and Symantec VelociRaptor family or help you upgrade to current firewall solutions. Progent can also help you design and implement a complete security plan that can include firewall/VPN appliances and utilities, managed security and network defense services, server and application monitoring software, and formal policies and processes. Progent has the expertise to be your single source for continuing network support, administration, training, and security consulting.
Virtual Server Private Cloud Hosting Consultancy
Services Small Business Private Clouds
Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of availability and expandability and is also simple to transfer to another host. Progent's Private Cloud Hosting and Management options are built upon mature virtualization techniques that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, system support, and network management while achieving world-class fault tolerance and an unprecedented level of vendor independence.
Microsoft Onsite Technical Support SharePoint Server 2013
Best Computer Consulting SharePoint 2013 Migration
Progent has been providing SharePoint support since the initial product was released more than two decades ago, and Progent has the breadth and depth of IT knowledge to help organizations of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; determine whether an on-premises, online or hybrid configuration is most sensible for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management services or can help in specific jobs related to your SharePoint 2013 migration.
Compliance Audit Barracuda Networks PA-7500 Series Firewall
Barracuda Networks PA-7500 Series Firewall Consulting Services
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust protection with centralized management encompassing your entire enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the depth of skill to be your one-stop source for technical support, administration, education, and cybersecurity consulting.
Microsoft Project Workflow Education
Microsoft 365 Project Pro Programming Company
Progent's Microsoft-certified engineers offer in-depth expertise in implementing, managing and debugging all versions of Project, Project Server, and Microsoft Project Online and can deliver a broad range of affordable online consulting services based on industry best practices to help organizations of any size to get all the benefits of this leading project management solution. Services available from Progent include system planning, installation and migration, strategies for secure file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized online training.
24-Hour Flexential Data Center Consulting
Flexential Tampa Internet Data Center Services
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent has a team of IT consultants based in the vicinity of Tampa, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also help your business to plan and implement a move to the Flexential facility by providing services like designing solution architecture, recommending hardware, system configuration and validation, troubleshooting, setting up remote management, and training your network support team.
802.11ax wireless controller Specialist
24-Hour Wave 2 Wi-Fi controller Integration
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, optimizing wireless performance by limiting the effect of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and strengthening data security by detecting cyber threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's modern Wi-Fi controller technology.
Support Services ProSight Reporting Ticketing
ProSight Reporting SentinelOne Remote Network Monitoring Configuration
ProSight Reporting is a growing suite of real-time reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
24-7 Troubleshooting Supplemental Help Desk Cost Savings
Virtual Service Desk Cost Savings Consulting Services
Progent's Help Desk management and co-management services allow organizations to cut costs, improve productivity, and respond immediately to sudden changes in business conditions.
Computer Consultants Barracuda Backup Testing
Barracuda Backup Disaster Recovery Network Consultant
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance built by Barracuda or a software-based appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to assist you to plan, integrate, operate and repair a BDR system built on Barracuda Backup.
ISR Router Troubleshooting
ISR G2 Routers IT Consultants
Cisco has designed an extensive array of routers that includes appliances built to provide the security, performance, and availability required by organizations from branch offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid foundation for your network and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS operating system, including the Cisco 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.
Microsoft MCP Job Opportunities
Telecommuting Jobs Microsoft MCSA
If you are a network engineer with system support expertise, teaming with Progent and working for Progent's clients will enhance your abilities via collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's commitment to providing network consulting and technical support to small companies will give you the chance to work closely with business leaders and contribute tangibly to the success of exciting organizations. Also, Our virtual office network offers state-of-the-art technology for off-site support and wireless access to help you to deliver speedy fixes when you troubleshoot mission-critical problems.
