Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support staff may be slower to recognize a breach and are least able to organize a quick and forceful defense. The more lateral progress ransomware can manage within a victim's network, the more time it takes to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Appleton metro area to identify and isolate infected servers and endpoints and guard undamaged assets from being compromised.
If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Appleton
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs require an additional payment for not posting this data or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can be a big issue depending on the sensitivity of the downloaded data.
The restoration process after a ransomware incursion has several distinct phases, most of which can proceed in parallel if the response team has a sufficient number of people with the required skill sets.
- Quarantine: This time-critical initial response requires arresting the sideways progress of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the network to a basic useful degree of capability with the shortest possible delay. This process is typically the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's managers and network support group to prioritize tasks and to put critical resources back online as fast as possible.
- Data recovery: The work required to restore data impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and what restore methods are required. Ransomware assaults can take down pivotal databases which, if not carefully shut down, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users.
- Deploying advanced AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the identical AV technology implemented by many of the world's largest corporations such as Netflix, Visa, and Salesforce. By providing real-time malware blocking, detection, mitigation, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and connecting drives to match exactly their pre-encryption state; and reprovisioning computers and software services.
- Forensics: This activity is aimed at discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps you to assess the damage and highlights shortcomings in security policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is commonly given a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important recovery processes such as operational continuity are executed in parallel. Progent maintains a large roster of IT and data security experts with the knowledge and experience needed to carry out activities for containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the U.S. for more than 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and ERP software. This scope of skills gives Progent the ability to salvage and consolidate the surviving parts of your IT environment after a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with top insurance providers including Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Services in Appleton
For ransomware cleanup consulting services in the Appleton area, phone Progent at 800-462-8800 or go to Contact Progent.