Besides offering rapid access to high-level network consultants and subject matter experts to assist Appleton, Wisconsin businesses with discrete IT problems or strategic projects, Progent offers temporary staffing to deal with more broadly defined assistance like PC help, network administration, and Call Center response. Short-term staffing can help organizations to respond to expected or unexpected peaks in demand for network services, which may be caused by situations like company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary supplemental staffing can also fill voids resulting from the loss of in-house staff members due to vacations, illness, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services offer businesses the versatility to respond to surges in requirements for IT personnel without being saddled with the expense and hassle that come with reviewing and recruiting appropriate IT help and without the burden of increasing your full-time staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Fast access to reliable network professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your in-house network support team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Strong relationship with a world-class, full-service source for network support
Progent's shared Help Desk Call Center program is a specialized on-going staff expansion option that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their internal IT staff and Progent's extensive pool of IT support experts. Working as a transparent supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative based on by the leading group PSA platform for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite IT services for organizations throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Appleton, Wisconsin Organizations
Progent's nationwide roster of certified consultants can deliver Appleton, Wisconsin businesses a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Appleton, Wisconsin Organizations
To learn more about Progent's temporary staff augmentation services for Appleton, Wisconsin businesses, call 800-993-9400 or visit Contact Progent.