For small office computer networks located throughout the state of Arizona, Progent's Microsoft and Cisco qualified engineers can deliver remote phone help and remote troubleshooting to repair your computer system issues quickly and cost effectively. Progent has developed world-class expertise, advanced software utilities, and support databases to troubleshoot and repair computer network problems while avoiding the expense and delays normally associated with onsite service calls.
If your Arizona business is located beyond the larger urban areas such as Phoenix, Tucson, Mesa, or Glendale, your local computer support options may be limited in skills, or unavailable during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís staff of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of customers. This means you get not only the technical skills needed for the job, but a professional with demonstrated methods for applying those skills to deliver cost effective network solutions.
Planning and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Meraki wireless access point experts provide remote and onsite support to help businesses of any size to plan, install, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist your business to set up and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products such as switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (See Meraki switches configuration and management.)
Planning Consulting Support for SharePoint 2013
Progent has been delivering SharePoint consulting services since the initial product was released over a decade ago, and Progent has the breadth and depth of IT know-how to assist businesses of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can help your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid configuration is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management support or can assist in specific jobs related to your SharePoint 2013 migration.
Best Practices Followed by Seasoned Consultants
Many organizations situated away from cities with plentiful network engineers utilize less qualified or unseasoned local consultants for critical computer network support services. This can produce a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, in the front lines of network support, providing a wide array of technical tasks for a broad selection of customers. This means that with Progent you get not only expert computer network knowledge, but a consultant who understands computer industry leading practices in using that knowledge to resolve real-world business network problems efficiently and in a consistent fashion.
Progent's Consulting, Development and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide variety of remote support services to help you to design, program, test, install, administer, and troubleshoot applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to migrate your existing Excel applications to the newest releases of Excel, support Excel on Apple iOS and Google Android mobile devices, and fix compatibility problems between different versions of Excel. Progent offers as-needed help to clients looking for a quick solution to a stubborn problem related to Office Excel and Progent also offers full project management services for upgrading or developing mission-critical application software built on Office Excel. Progent's affordable online training for Excel can be customized to meet the needs of individual users or teams.
Remote Technical Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote technical support for Windows and Cisco-based environments Nationwide. Progent's certified professionals have the knowledge and experience to help you to analyze and resolve complex network problems quickly and affordably. The scope of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult issues to appropriate specialists as required. Whether you need occasional phone support and online repair or ongoing availability of a Helpdesk Technical Response Center, Progent's engineers can provide your organization with enterprise-level expertise without the high cost and administrative hassle of running a big in-house IT organization.
Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Certified Partner, every Progent network expert has access to the technology and training resources needed to provide the best computer support possible. Progent's IT outsourcing, Help Desk Call Center, Office 365 deployment expertise, and software development services permit small and midsize business clients to take advantage of the wide range of knowledge associated with the IT departments of big enterprises without the high expense and distraction of building and managing a self-sufficient in-house network support group.
Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco SRST systems for high availability.
Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a converged voice messaging platform that facilitates collaboration by offering flexible set of alternatives for retrieving calls and messages within an environment that is simple to implement and manage. Unity Connection lets you read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and corporate satellite offices with up to 500 workers. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your CUE deployment continues to deliver maximum competitive value.
Stealth Penetration Testing
Stealth penetration checking is an important part of any comprehensive network security plan. Progentís security experts can perform extensive stealth penetration security checks without the awareness of your company's internal network support resources. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion detection warnings and event log analysis are properly set up and actively monitored.
After-hours Remote Support
Progent's economical extended hours remote technical support program provides clients round-the-clock access to remote support from Progent's TRC. Services offered outside standard business hours include resolving issues with Microsoft-based servers, Microsoft Windows desktop support, assistance with MS Office applications, network and system backup/restore, and fundamental routing and switching help for Cisco networking products.
Planning and Deployment Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can provide Aironet Wi-Fi AP planning and deployment consulting and Cisco wireless controller integration to help you benefit from the 802.11ac Wave 2 WiFi standard to triple the speed for your Wi-Fi network while increasing the coverage area.
Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover clustering technology built into the most recent releases of Windows Server has been radically re-engineered to simplify the installation, setup, and administration of clusters and to offer improved levels of network dependability, protection, efficiency, and flexibility. New or enhanced capabilities include automated cluster verification, revamped configuration and deployment, unified cluster management, redesigned cluster infrastructure for maximum availability, better protection and quorum structure, elimination of failure points, greater storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's certified failover cluster experts can assist you assess the business benefits of failover clusters, plan and execute a deployment, educate your IT personnel to administer your cluster environment, provide ongoing consulting and technical help services, and produce and validate a business continuity procedure. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.
SharePoint Server Support
Progent's Microsoft-certified Microsoft SharePoint 2013 specialists, Microsoft SharePoint 2010 developers and Microsoft SharePoint 2007 consultants can assist you to rationalize the business case for deploying the current version of SharePoint Portal Server, consult with you on the most sensible edition of Microsoft SharePoint Server for your application, provide setup and deployment expertise, assist you to set up MS SQL Server as a back-end database manager, optimize your network integrity, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint Server, design a comprehensive security strategy that encompasses portal technology, and deliver troubleshooting and Help Desk Call Center support.
Get in Touch with a Progent Computer Consultant
To find out how to access a Progent computer consultant for remote or on-premises assistance in , phone 1-800-993-9400 or visit Remote Network Support.