For small business network systems located in the state of Arkansas, Progent's Microsoft and Cisco authorized technical team members can provide remote phone support and troubleshooting to solve your computer network problems fast and affordably. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to troubleshoot and fix computer network problems without the cost and time delays normally associated with in-person technical service visits.

If your Arkansas small business is situated outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a large range of technical tasks for a extensive range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out about Progent's ProSight family of managed IT services for small and mid-size organizations.

Wide and Deep Experience with Office Networking
Progentís group of over 100 network experts means customers can take advantage of the leverage of more than a thousand years of combined background and shared information to fix the most troublesome network issues. Progentís certified network consultants possess the knowledge and experience to come up with fixes fast and deliver them cost effectively.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies compliance settings management, inventories network assets, guards against company data leakage, provides network health monitoring, allows safe self service, and delivers a common point of control for managing mixed-operating system networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud, or hybrid environments.

Juniper Networks Consulting
Progent's Juniper-certified network engineers can help your company to design and deploy Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from discontinued equipment to current versions. Progent's Junos OS consultants offer support for Juniper's flagship network operating system to enable you to simplify the management and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations manage environments that include a mix of Juniper's software platforms.

Business Intelligence Reporting and Analytics Consulting and Development
Progentís BI reporting experts offer online and on premises consulting to help you with any facet of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's management reporting consultants can help you to support your current BI environment, assist you to upgrade databases and applications from a legacy reporting platform to a current one, and provide as-needed remote training to meet your individual requirements. Progentís management reporting professionals offer experience in the leading business intelligence reporting tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, administer and repair VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere and NSX consultants offer advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and disaster recovery.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network. Find out about Progent's complete ProSight family of affordable managed services for small businesses.

ProSight Data Protection Services Managed Backup
ProSight Data Protection Services automated backup and disaster recovery provides small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn about the entire ProSight family of affordable network management outsourcing services for small and medium-size businesses.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting services for NetApp's entire family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent updates, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently following best practices.

Wireless IP Phone Integration
Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and optimize numerous key pieces of your wireless infrastructure including access points, switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide remote and onsite support to help you create and maintain a Cisco wireless IP phone deployment by providing services that range from troubleshooting the set up of an IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.

Upgrade Consulting for Microsoft Skype for Business Server
Progent's Microsoft Skype for Business experts offer online and onsite expertise for companies of all sizes to evaluate the costs/benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you design and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

Collaborative Approach to Service and Technical Issue Escalation
Computer networks have become ever more complex. At the same time, typical small office computer networks incorporate solution from many different suppliers. All this makes network integration and support increasingly difficult. It is impossible for even the most experienced individual to have deep knowledge in all facets of information technology, or extensive hands-on experience in the enormous range of hardware and software products, versions, and revisions that small companies include in their information systems. Progent follows a collaborative methodology to computer support and relies on subject matter experts to bring high-level knowledge when needed to solve complex problems efficiently, at the lowest cost to you.

Azure Planning and Integration Consulting Services
Progent's Microsoft Azure cloud planning and integration experts can assist you with any phase of Microsoft Azure migration including needs definition, readiness assessment, system architecture, pilot testing, implementation, centralized management, performance tuning, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help your IT staff to set up and debug firewalls and VPN tunnels so that your users can securely access to Azure resources, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid environment that seamlessly combines physical datacenters with Azure-based services.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to certify the skill of computer security professionals. GIAC certifications are acknowledged by companies and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the network security capabilities addressed within the GIAC accreditation including evaluating infrastructure security mechanisms, security incident handling, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory requirements for reporting security incidents.

VMware NSX Virtual Networking
VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM and VMware NSX.

Get in Touch with a Progent Network Support Expert
To find out how to access a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or go to Online Computer Help.














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