For business computer networks located in the state of Arkansas, Progent's Microsoft authorized engineers can deliver online assistance and remote troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to identify and resolve IT problems without the expense and time delays associated with on-site technical service dispatches.
If your Arkansas business is situated outside of the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support choices may be limited in expertise, or unavailable during a crisis. This results in a network environment that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of network engineers average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a extensive range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to deliver cost effective network solutions.
Online Support for Microsoft Windows Server 2008 R2
The sophistication and versatility of Windows Server 2008 R2 requires an information technology consultant with real-world experience and diverse knowledge in architecting and building cohesive and comprehensive business information solutions. The experience of Progent's Microsoft-certified Windows Server consultants, averaging over a decade of background supporting Microsoft-based technology, assures your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also help you to assess the business value of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.
Immediate Help for Urgent Issues
With Progentís urgent remote computer support services, your company can get instant support for issues that are causing network disruption. Remote support eliminates the lengthy delay and higher cost associated with on-site computer service. For ordinary IT management tasks, Progentís online support engineers can perform the majority of jobs within a few minutes of a request, rather than requiring you to wait for hours for on-site support to show up.
Planning Consulting Support for SharePoint 2013
Progent has been providing SharePoint support since the initial SharePoint product was released more than a decade ago, and Progent has the scope of technical knowledge to help businesses of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can help in individual jobs associated with your SharePoint 2013 deployment.
Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization technologies reduce the work needed for IT administrators to set up software programs so that they are consistent throughout a corporate workforce, offer the ability to control rights to critical data, and enable fast deployment of new or updated desktops. In Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines client access, enhances responsiveness, strengthens security, centralizes administration, and provides a nearly seamless client environment. Progent's desktop virtualization consultants can help your company to evaluate the business benefits of Microsoft's desktop virtualization solutions, set up pilot and production environments, improve your system architecture to support virtualized clients effectively, assess and remediate security problems, and educate your IT administrators to utilize best practices to achieve a fast ROI from client virtualization.
Easy Sign-on and Billing Structure
Progent's easy by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that increase support costs. For remote support during normal working hours, you only get billed for the actual time spent working on your issue. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's consultant is actually on premises solving your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may be billed for our expertís travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire San Francisco Bay Area service territory, an available engineer is typically near to assist. Progent can in addition offer onsite service to most zip codes in the U.S. within one business day of receiving a support call. Progent's remote support team has provided help to small companies in every state in the U.S (See Progent's nationwide testimonials.)
ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out about Progent's complete ProSight series of affordable outsourced network management services for small and mid-size businesses.
Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco SRST solutions for survivability.
Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes security and compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health reporting, enables safe self service, and offers a common control mechanism for managing multi-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any aspect of designing, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
Migration Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter access, security and compliance, automated provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and users, and post-migration Call Center support services.
Microsoft Dynamics GP (Great Plains) Programming and Support
Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud readiness, supports popular smart phones and tablets, permits one-time login with Azure Active Directory, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and experience to address the critical technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will maximize the return on your investment in this mission-critical product.
Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants offer expert remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that range from small or midsize organizations and campus LANs to enterprise data centers and public clouds. Progent can help you to implement Cisco's quickly improving switch solutions to realize the speed, scale, uptime, virtualization, data protection and manageability needed by your business. To learn about Progent's support for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch support. For details about Progent's support for Cisco's Nexus line of switches, refer to Nexus switch support. For information about Progent's support services for Meraki switches, go to Meraki switches consulting services.
Security Inventory Assessment for Small Businesses
Progent offers two low-cost service bundles designed to allow small businesses to get an objective security assessment from a qualified security engineer. With Progent's External Security Inventory Scan, a security expert runs a comprehensive examination of your network from beyond your firewalled perimeter to determine potential weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a network scan from an authorized computer within your firewall to determine vulnerabilities to inside assaults. The two security inventory services are set up and run from a protected external site.
Response Time of Progent's TRC for Remote IT Support
Progent's Technical Response Center (TRC) is committed to providing the highest quality of online IT support services possible for both urgent as well as standard problems. For emergency issues that impact many workers, vital personnel, or a line-of-business application, the TRC will respond in one hour or less. For non-critical problems, the TRC is committed to respond within two hours. Regardless of criticality, your trouble ticket will be generated promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding each resolved issue to verify you are satisfied with the results and willing to close out the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.
Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or go to Online Network Help.