For business networks located within the state of Arkansas, Progent's Microsoft qualified technical team members can provide phone assistance and remote troubleshooting to fix your computer system problems fast and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support databases to identify and repair network problems without the high cost and delays associated with in-person service dispatches.

If your Arkansas company is situated outside of the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support choices may be limited in technical expertise, or not available during an emergency. This can result in a network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís group of network consultants average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a extensive range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization solutions reduce the work needed for IT managers to deploy software programs so they are standardized across an entire user base, offer the power to manage access to critical information, and enable fast deployment of new or upgraded desktops. With Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure behind RDS simplifies client access, enhances responsiveness, tightens security, unifies administration, and provides an almost transparent user environment. Progent's Windows Server 2016 consultants can assist you to assess the strategic benefits of Microsoft's virtual desktop solutions, configure pilot and on-line deployments, improve your system architecture to accommodate virtual clients effectively, evaluate and resolve security problems, and educate your IT managers to follow industry best practices to achieve maximum payback from desktop virtualization.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Certified Partner, each Progent network consultant has access to the technology and training resources required to deliver the best IT support possible. Progent's outsourcing, Contact Center, Office 365 integration expertise, and software programming services permit small business customers to take advantage of the wide range of skills found in the IT departments of large enterprises without the high cost and hassle of maintaining a large in-house network team.

Broad Expertise in Microsoft's Popular Server Platforms
Progent's team of IT system consulting experts can assist large businesses to architect, set up, and manage major rollouts of key Microsoft technology by offering support such as Microsoft Active Directory configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 configuration, Skype for Business planning and deployment support and Lync Server 2013 management, plus SQL Server 2016 integration and SQL Server 2014 application development. Progent has helped some of the world's largest businesses to integrate solutions based on Microsoft servers and can provide branch office technical assistance for enterprises with local offices in Silicon Valley and the San Francisco Bay Area or larger cities across the United States.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide cost-effective online consulting to help you to design, deploy, and troubleshoot any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you create or support a resilient, protected and scalable network infrastructure that aligns with your computing model. Progent also offers online or onsite training to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the strategic value of your information network.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or on-premises NetApp SAN consulting support for NetApp's complete family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to resolve issues with NetApp SAN storage deployments efficiently following leading practices.

CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM certified cybersecurity management consultants. The Certified Information Security Manager (CISM) committee describes the basic capabilities and international standards of performance that IT security managers are expected to learn. CISM provides business management the assurance that those who have earned their CISM certification have the experience and knowledge to provide efficient security administration and support services.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for recurring corporate accounts.

Oracle Database Administration Support and Software Development
Progent can provide affordable access to an Oracle expert for Oracle DBA support or an Oracle software developer. Progent can assist your business to create efficient solutions for critical Oracle DBA activities including performance tuning, backup/recovery strategies, and database protection, or mentor your IT personnel to use industry best practices for streamlining major administration tasks. Progent can also provide the services of a PL/SQL developer to help you to design, test, enhance, or migrate Oracle applications that can range from forms to database-powered web sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize existing SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Complete Reporting of Services
Progent produces full and detailed reports of all support work to ensure customers donít ever feel like a hostage to their support organization. Progent sends email accounts of support activity shortly after completion of each service interaction, and also encloses a hard copy along with monthly invoices. Comprehensive IT service reporting makes it easier for clients to move to a new support provider or assume more service responsibilities in house. Complete service documentation also provides management the visibility needed to evaluate support services and produce better informed IT expense projections.

Comprehensive Support for Systems at Colocation Data Centers
There are several hundred enterprise-class colocation centers in Northern California and major cities throughout the United States, and Progent's colocation consulting professionals can enhance your network's fault tolerance and performance by helping you select a colo site that addresses the individual requirements of your business such as geographic proximity, size, connectivity, affordability, and value-added features and services. Progentís colocation center IT services are designed for companies with equipment housed at co-location hosting sites and requiring timely on-premises help at the colo facility plus online support from Microsoft and Cisco certified experts. Progent offers a variety of colo center consulting services including system topology evaluation, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and installation of non-stop systems, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and planning high-availability server cluster configurations.

Citrix XenServer Consulting
Progent's Citrix certified XenServer virtualization engineers can help you to understand the business benefits of XenServer and other Citrix products, and can help you to design, validate, implement, troubleshoot, and support a XenServer installation. Progent can in addition analyze your current XenServer environment and show you how to optimize consolidation, responsiveness, security and compliance, uptime, and recoverability.

Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates major improvements in critical areas such as performance, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite consulting services that include planning, configuration, administration, remediation, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment. In case your organization is currently running Microsoft SQL Server 2014, Progent can assist you to carry out a cost-effective transition to SQL Server 2016.

Progent's Client Testimonials
Progent has delivered remote or onsite IT consulting help to companies in every state in the U.S. Many of these customers have expressed their high regard for Progent in the form of testimonials to the quality of Progent's service personnel. Take a look at Progent's customer testimonials to see what people say concerning the high level of Progent's consulting services

Response Time of Progent's TRC for Online IT Support
Progent's Technical Response Center (TRC) is committed to delivering the highest level of remote IT support services available for urgent and non-critical issues. For urgent issues that affect multiple users, vital people, or a line-of-business program, the Technical Response Center will respond within an hour. For non-critical issues, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will get in touch with you on every corrected issue to make sure you are satisfied with the outcome and willing to close the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Mac Consulting Services
Progent's experts offer Apple macOS and OS X users a variety of IT services such as remote Mac desktop support, help with Mac software, Office 365 Outlook for Mac and MS Exchange consulting, Apple macOS and OS X protection and connectivity engineering, co-existence between Apple macOS and OS X and Windows environments, and individual training. For computer networks based exclusively on Mac or for systems incorporating a mix of Mac, Linux, and MS Windows-powered servers and desktops, Progent has the background and depth to handle the challenge of architecting, installing, and maintaining an IT infrastructure that is dependable, protected, efficient, and aligned with your company's goals.

Contact a Progent Network Consultant
To find out how you can get in touch with a Progent network support expert for remote or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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