Atlanta Consulting Expertise for Network Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Atlanta
Progent's consulting support for network service firms in Atlanta Georgia allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent extension of your in-house IT services group. These services can put you on the fast track to grow your revenue, expand your service offerings, satisfy your clients, and improve your profits.

Progent's team of network experts, PC support specialists, IT admins, and data security professionals have worked as transparent adjuncts to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you elevate and preserve your branding.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to set up and manage. Smaller IT service providers seldom have the required resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their own branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at extra cost.
• Optional onsite support in larger metros is available throughout the US at extra cost.
• You keep complete control of your clients and invoicing.
• Your clients submit requests by means of your branded web portal, an 800 phone number, or by directing a message to your designated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for practically all IT guidance and troubleshooting your clients may need. You can grow your team and strategic IT skills at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your management, and invoices your firm rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Extensive Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all IT services performed are fully described. This enables you to transfer service responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can quickly and affordably accept more jobs beyond your core areas of excellence and serve additional geographies without assuming the risks associated with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more services to more clients under your own brand.
• Add to Your Services Catalog: Progent offers top-tier expertise in a wide array of technologies and can be a reliable resource for growing your IT service business.
• Rapid Problem Escalation: With a large roster of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
• Remote Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient online support cuts costs while delivering fast solutions.
• Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Atlanta, Georgia Companies
Progent's seasoned roster of certified engineers can deliver Atlanta, Georgia organizations a wide array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Atlanta, Georgia
To learn additional information about Progent's consulting support for network service firms in Atlanta, Georgia, call 1-800-993-9400 or refer to Contact Progent.