Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Atlanta
ProgentProgent's consulting support for IT service organizations in Atlanta Georgia enables your company to provide your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless extension of your regular IT services group. These services can ease the way for you to grow your revenue, fill out your service offerings, create happy clients, and improve your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent expansions to the IT staffs of some of the world's largest IT service businesses. Progent's range of technical knowledge allows you to add to the scope of your IT service business, and Progent's transparency lets you promote and protect your branding.

Progent is a network support company with two decades of background delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and manage. Smaller IT service companies rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT support firms an economical way to keep their company branding while delivering their clients world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metros is available throughout the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter requests through your own branded Internet portal, a toll-free number, or by sending a request to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows you to act as a single point of contact for virtually all technical expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your management, and bills you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Reporting: Progent uses an enterprise-class reporting platform to make sure all services performed are thoroughly described. This makes it easy for support group to transfer account assignments to internal personnel when you have sufficient people and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and safely accept additional opportunities beyond your main fields of excellence and open additional territories without assuming the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a reliable resource for expanding your IT service business.
  • Fast Escalation: With a large team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to high-level consulting. Effective remote support cuts costs and produces quick solutions.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Atlanta, Georgia Companies
Progent's veteran team of certified engineers can deliver Atlanta, Georgia companies a broad range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Program for Network Service Organizations in Atlanta, Georgia
For more information about Progent's reseller program for network service organizations in Atlanta, Georgia, call 1-800-993-9400 or see Contact Progent.