Enlarging your at-home workforce can have a significant impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Atlanta organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Atlanta, Georgia companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their current trouble tickets, enter information, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Call Desk staff by sharing delivery of Support Desk services seamlessly between your regular support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support model based on the number one PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class desktop support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Atlanta, Georgia organization, call 1-800-993-9400 or refer to Contact Progent.