Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Aurora
ProgentProgent's consulting support for network service organizations in Aurora Colorado allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless supplement to your in-house IT services group. These services can help you add to your client base, fill out your service catalog, satisfy your customers, and improve your profits.

Progent's roster of network infrastructure engineers, desktop support technicians, network administrators, and data security consultants have acted as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network support firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Small or niche IT service firms do not have the required financial or human resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their company branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing program enable you to increase your support volume, the range of technologies your business can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metro areas is available across the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit service requests through your own branded Internet portal, an 800 phone number, or by sending a message to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows you to act as a single source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without having to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, responding to your coordination, and invoices you rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation platform to make sure all services delivered are thoroughly described. This enables support group to shift service responsibilities to internal consultants once you have sufficient staff and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably accept more opportunities outside your core areas of expertise and open new territories without assuming the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network service firm by offering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a large team of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center support to high-level consulting. Efficient online service saves money while delivering quick solutions.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Aurora, Colorado Organizations
Progent's seasoned team of certified consultants and technical experts can provide Aurora, Colorado organizations a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Reseller Support for IT Service Firms in Aurora, Colorado
For additional information about Progent's consulting program for network service organizations in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.