• Because Progent is a Microsoft Partner, each Progent network expert has access to the technology and educational resources needed to deliver the best IT help possible. Progent's outsourcing, Contact Center, Office 365 integration expertise, and software programming services allow small business customers to benefit from the broad range of knowledge found in the IT departments of big organizations without the significant expense and hassle of maintaining a self-sufficient in-house network staff.


  • Progent offers live online classes for an array of productivity software. Progent's Online training covers topics that include Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, PowerPoint collaboration, Office Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 configuration. Virtual instruction offers the advantages of traditional classroom sessions, including immediate communication between clients and trainers, but eliminates the costs of transportation and the challenge of trying to synchronize the schedules of trainers and trainees.


  • Based in , Progent offers Microsoft and Cisco technology support services on-premises troubleshooting, business network management outsourcing and IT consulting services to small and midsize businesses in California and in larger cities across the U.S. Progent can also deliver advanced remote IT consulting services, server monitoring, and urgent technical support in order to cut expenses and reduce downtime for companies anywhere in the United States.


  • Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the design and implementation of hundreds of innovative business solutions using Microsoft and Cisco technologies. Mr. Kent founded Progent in order to address the needs of small businesses who can't justify the expense of maintaining a large IT group but who still require information networks with world-class dependability, protection, and performance.


  • Progent is experienced in the architecture, installation, and integration of cohesive computer networks by combining advanced technologies from a range of top hardware and software vendors. Services available from Progent include Microsoft technology consulting, Cisco network products engineering services, help with Apple Mac and Apple iOS platforms, Linux integration, BlackBerry and other smartphone management, VMware vSphere and vCloud deployment, Oracle database administration and application development support, Citrix XenApp support, and Juniper firewall configuration.


  • Progent can give your business affordable online access to Microsoft Exchange Server 2016 planning and deployment support, Microsoft-certified Exchange Server 2013 integration consultants, Microsoft Exchange Server 2010 experts and Exchange Server 2007 support professionals to create a dependable email solution that includes protected email access throughout your company. For road warriors with handheld computing devices, Progent offers Apple iOS, Android, and Windows smart phone integration support and RIM Blackberry management expertise.


  • Microsoft ISA Server and the newer Forefront TMG 2010 are discontinued software solutions that include an application-aware firewall able to defend systems from outside and inside threats. The two products provide in-depth inspection of Internet protocols to uncover threats that routinely eluded traditional firewalls. Microsoft ISA Server 2006 was replaced by Microsoft Forefront Threat Management Gateway, which was based on ISA Server 2006's technology while delivering a number of enhanced capabilities. Forefront TMG has in turn been retired by Microsoft, and the gateway security features offered by the platform are now usually taken over by purpose-built physical devices from vendors that include Cisco, Check Point, Juniper and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and management.) Progent offers advanced Forefront TMG maintenance and Microsoft ISA Server consulting services to help you manage and debug your older firewall environment, and Progent can help you to migrate smoothly to a more current firewall platform by providing planning, configuration, optimization, IT staff training and debugging.


  • Progent's certified Microsoft Project Server and Project Online experts can provide advanced expertise in implementing and using all versions of Microsoft Office Project and can deliver a wide variety of cost-effective remote support services based on best practices to help businesses of all sizes to receive all the advantages of this powerful project management solution. Support services offered by Progent include solution planning, installation and migration, setting up secure file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.


  • Progent's SQL Server application developers can assist you to build and support database applications based on Microsoft's SQL Server database platform. Progent follows industry best practices to create scalable, easy-to-manage SQL Server applications and knows how to work with a customer's management to deliver programs in a cost effective and cost-effective way. Progent for can assist you to build Microsoft SQL Server applications by offering a wide array of consulting support services such as functional specs, logical and physical modeling, normalization, T-SQL programming, software installation, storage management, performance tuning, backup/recovery, partitioning, consolidation of stored procedures, synchronization solutions, security, and disaster recovery/business continuity planning.


  • Progent's Cisco-certified CCIE network technology consultants offer world-class online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small businesses and campus networks to giant data centers and public clouds. Progent can assist you to implement Cisco's rapidly evolving switch technology to realize the performance, scale, availability, virtualization support, security and manageability demanded by your business. To learn about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch support. To learn about Progent's consulting and troubleshooting services for Cisco's Nexus family of switches, see Cisco Nexus switch support. For information about Progent's support for Meraki switches, see Cisco Meraki switches consulting services.


  • Even if your Information Technology budget is small, Progent provides cost- effective support options that will give your network the reliability, compliance, and performance your organization requires. Progent's optional Round-the-Clock Network Monitoring service packages, combining the skill of seasoned Microsoft and Cisco certified IT consultants, the most advanced network management applications, and comprehensive service programs, will keep your critical network software and servers operating smoothly.


  • Progent offers online access to an Oracle consultant for Oracle database administration support or an Oracle application programmer. Progent can help your business to develop efficient solutions for key Oracle database administration tasks such as database tuning, backup and restore processes, and database security, or train your IT staff how to follow industry leading practices for streamlining major administration tasks. Progent can also provide the support of a PL/SQL developer to assist your company to design, tune, enhance, or migrate Oracle programs that can range from forms to database-powered web commerce sites. Progent offers skill using SQL Developer, SQL *Plus, and JDeveloper and can also help you to optimize existing SQL code by utilizing Oracle's SQL Access Advisor.


  • Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted Active Directory objects, cleanup of evaluation software configuration objects in production AD systems, and fixing of unsuccessful installations of Active Directory and AD-dependent software. Progent is also skilled in working with ďexpert onlyĒ Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address key issues such as Active Directory naming conventions, hierarchical structure, IT management structure, use and structure of group policy objects, plus protection and auditing specifications. Progent can also analyze the implications of server and service implementations on functionality and performance. Progent can assist companies to plan and roll out deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.


  • Progent's certified Microsoft Project consultants can provide comprehensive online and on-premises support for Microsoft Project Server and Project Online and for all Microsoft products that work in conjunction with Project and Project Online. Services provided by Progent include Microsoft Project Server planning and support, SharePoint Server 2013 migration consulting and application development, SharePoint Server 2010 planning and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 migration, Microsoft SQL Server 2012 support, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE engineers to help your company to optimize your environment to support local, branch office, home-based, and mobile workers so they can utilize Project Server to collaborate safely and efficiently. Progent's network security engineers can assist you to plan and enforce security policies that protect important project information without interfering with the efficient sharing of legitimate information.


  • Progent uses a team model for problem escalation, making it possible to deal with even the most challenging network issues that can appear occasionally. By taking advantage of 100s of consulting-years of background from Progent's Microsoft and Cisco-certified consulting staff, Progent can quickly and economically resolve networking problems that would baffle ordinary IT service companies. Working with thousands of clients on implementation and integration tasks every year provides Progent a well-grounded understanding about which techniques work and which ones do not in resolving network problems.


  • Internet Information Services, included with Windows Server and Windows desktop, is an advanced server role for web hosting and web application programming. The new versions provide improved security, reliability, expandability, and debugging while also incorporating major improvements in automated management. A variety of familiar extensions to Internet Information Services have been built into newer releases including the Request Filter Module (formerly called URL Scan), which can block potentially harmful HTTP requests from being run by web software. Progent's Internet Information Services (IIS) experts can help you to configure IIS and the latest extensions to IIS Manager like the GUI interface for managing FastCGI programs.


  • Progent can provide System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize and simplify the administration of your desktops along with your web-facing mobile devices. Progent can help you to upgrade efficiently to SCCM 2016 from an older change management solution or assist you to enhance your existing SCCM 2016 ecosystem to support your evolving IT requirements.


  • Progent's Microsoft certified Windows 7 upgrade engineers can help you to manage and troubleshoot Windows 7 devices. Progent can also help you to estimate the likely strategic value of adopting Microsoft Windows 8.1 or Windows 10. If you decide that it fits your business to upgrade, Progent's Windows 8 upgrade engineers and Windows 10 integration consultants can help your IT organization to design and execute a smooth deployment of a current version of Windows.


  • Progent's eCommerce application software experts can help your company to setup an e-commerce system that is secure, robust, and fast. Progent can also enable you to architect a web site that is integrated with your sales and inventory databases to reduce the cost and increase the reliability of web-based business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you architect custom web applications based on standard development utilities or tailor popular software products so that they accommodate your special business requirements. For database-intensive applications, Progent offers the expertise of certified Microsoft SQL Server developers, Oracle programmers and DBAs, MySQL experts, and Microsoft Access software programmers.


  • Progent's Experts Team offers in-depth consulting expertise in specific application areas, enabling you to create fast, affordable and comprehensive network solutions that address the unique needs of your company. Progent's application development consultants can assist your company to customize Microsoft's major business packages by providing a range of services including Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting services, Dynamics GP Accounting Software training and programming, Microsoft Dynamics NAV (Navision) Software support, Microsoft Dynamics SL Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) configuration.


  • Progent's staff of computer network consulting experts can help large organizations to architect, deploy, and support major rollouts of key Microsoft technologies by offering support such as Active Directory configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 design and installation, Microsoft Skype for Business Server migration support and Microsoft Lync Server 2013 management, plus SQL Server 2016 upgrades and SQL Server 2014 application development. Progent has worked with some of the world's biggest companies to integrate solutions based on Microsoft products and offers branch office IT supports for enterprises with local offices in Silicon Valley and the or major cities throughout the United States.


  • Progent's most popular enterprise consulting services include planning, piloting, setting up and repairing IT environments built around Microsoft technologies by offering services including complex Active Directory configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft SQL Server application development, and Oracle DBA support and development. For application and infrastructure monitoring and management, Progent offers Microsoft System Center 2016 consulting, System Center 2016 Operations Manager deployment, and System Center 2016 Configuration Manager (SCCM 2016) expertise. For Windows 8.1 expertise, Windows 10 migration consulting, and Exchange 2013 Server migrations, Progent can help with planning and also offers onsite support in installation at sites in major cities across the U.S. Progent's large team of Cisco CCIE-certified network support engineers can help large businesses to fix intractable connectivity issues affecting the reliability or responsiveness of mixed-platform computer networks. Progent's CISA, GIAC, and CISM certified network security experts can perform an objective and complete network security assessments to help enterprises comply with regulatory security requirements.


  • In performing information technology projects for enterprise clients, Progent uses a phased method based on discreet milestones in order to meet budget constraints, scheduling, and engineering objectives while minimizing network disruption. Progent's methodology utilizes field proven industry project management standards based on the best practices defined by the Microsoft Solutions Framework and includes requirements definition, design proposals, proof of concept piloting, design adjustment, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.


  • Progent can provide the cost-effective services of online Internet connectivity consultants to help your company to evaluate or enhance your ISP services so your Internet connectivity solution meets your business requirements. Services provided by Progent include evaluation of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and switches and deploying additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations.


  • Progent offers MRP support services through application professionals who can help with for a broad variety of business software including Microsoft Dynamics business solutions, software from other suppliers, and legacy software. Progent can provide support for key categories of business software such as accounting, Enterprise Resource Planning, MRP, project accounting, supply chain management, plus management applications for HR, sales and marketing, retail, and distribution.


  • System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and maximum availability for key workloads by offering unified, mixed-platform monitoring of physical and virtual infrastructure deployed throughout local datacenters and cloud environments. Progent's SCOM consulting team offers advanced remote and onsite expertise to help organizations of all sizes to design, implement, optimize, update and repair SCOM 2016 solutions. Progent's SCOM 2016 consultants can help you to move to Operations Manager 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring products, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also show you how to expand your SCOM 2016 scope to include infrastructure based in public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud expertise.


  • For advanced project management assistance, Progent can provide access to senior information technology experts with years of experience as technology project managers for application development, information technology implementation, and business process re-engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide advanced management expertise to help enterprise clients to follow best practices to ensure that major projects are successfully completed on schedule and on budget.


  • The open architecture of Microsoft Dynamics GP (Great Plains) makes it easier to develop custom Dynamics GP/Great Plains applications that offer all of the basic elements of proven Dynamics GP/Great Plains components but also meet the specialized needs of your company. With access to the Modifier with Microsoft VBasic for Applications, applications developers can utilize the most widely used customization platform in the software industry to tailor Microsoft Dynamics GP/Great Plains information views, create business logic, and customize forms and reports. Progent's Office 365 consultants can help you to benefit from Microsoft Dynamics GP's connectivity with Microsoft's familiar Office and Office 365 apps. Progent's experience with Microsoft .NET technology, SQL Server 2016 integration and development and Microsoft SQL Server 2014 programming, and programming background with VBasic, Dexterity, XML and other developer tools make it possible to implement customized mission-critical applications and eCommerce solutions that integrate seamlessly with MS Dynamics GP.


  • Progentís 64-bit upgrade support specialists can assist your organization to enhance your servers and workstations affordably from 32 to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit computing, plan an economical upgrade strategy that minimizes operational interruptions, and deliver responsive remote support to assist you to install 64-bit operating systems and applications on your current computers. Progent's Microsoft-certified engineers can help your company to integrate the 64-bit versions of Microsoft platforms such as Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.


  • Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco SRST systems for survivability.


  • If you are creating UNIX applications on a network that includes Windows-based servers, workstations and applications, Progent offers IT outsourcing and support services that keep your network up and running while reliving you to focus on your area of highest value expertise. By using sophisticated network monitoring and providing online and optional onsite help as needed, Progent provides UNIX developer support that provides an inexpensive way to manage an IT network that features dependability, comprehensive security and high performance.


  • Progent's ProSight Virtual Hosting outsourcing service provides comprehensive hosting of a small organization's production servers in an environment that delivers the maximum degree of dependability and expandability and is in addition simple to migrate to another host. Progent's Private Cloud hosting and management services are built upon proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to economize dramatically on the expense of capital investments, system support, and IT management while achieving world-class reliability and an unmatched degree of vendor flexibility. Find out about Progent's ProSight family of managed IT services for small organizations.


  • Microsoft's desktop virtualization technologies lower the work required for network managers to set up applications so that they are standardized throughout an entire user base, offer the power to control rights to business information, and allow quick installation of additional or updated workstations. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services simplifies desktop access, enhances performance, strengthens data security, centralizes administration, and provides a nearly seamless client environment. Progent's desktop virtualization consultants can assist you to evaluate the strategic benefits of Microsoft's virtual desktop solutions, configure pilot and on-line environments, improve your network architecture to accommodate virtualized desktops efficiently, evaluate and remediate security issues, and train your network managers to follow industry best practices to gain a fast ROI from client virtualization.


  • Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can assist your company to integrate your Apple macOS and OS X workstations and laptops with your Microsoft Exchange server through expert Office 365 Outlook for Mac consulting. Progent will make sure that your Microsoft Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App are properly enabled and tested. Progent can also provide a broad array of Exchange support services such as integration, diagnostics, security management, mobile user support, system tuning, plus spam protection and email encryption. Progent also offers tailored one-on-one macOS education.


  • Progent's Microsoft Skype for Business consultants can provide online and onsite expertise for companies of any size to assess the benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication systems such as Cisco Video Interop Server. Progent's certified data security experts can help you to create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.


  • Progent offers a wide range of affordable services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop PC support services include Windows 10 migration support, Microsoft Windows 8.1 configuration and support, Windows 7 support, Microsoft Office and Office 365 integration, and 64-bit operating system expertise.


  • Progent has in-depth experience both delivering Microsoft System Center Operations Manager consulting services and using this advanced system monitoring software. Progent offers small businesses two affordable outsourcing service options built on-top of Microsoft Operations Manager: Managed Server Monitoring Bundle and 24x7 System Monitoring Solution. To view a single-page datasheet describing Progent's two outsourcing service packages for small businesses click: Server Monitoring Packages.


  • Progent offers online or on-premises access to a certified CCIE specialist to assist you to plan, deploy, manage and troubleshoot unified communications environments built on Cisco Unified Communication technology in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds helping companies of any size to create advanced collaboration solutions by delivering services such as Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, VoIP phones configuration, and wireless IP phone deployment. Progent's consultants can help you with Cisco's entire library of Unified Communications applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Mobility.


  • Progent offers interactive remote webinar education seminars. Virtual interactive classes offer a convenient and economical way for educating your IT personnel to use a wide array of key software products such as Office and Office 365 releases of Excel, Word, PowerPoint, Outlook, Publisher, and Project. Progent also can provide one-on-one training for Microsoft Dynamics Great Plains. In addition, Progent offers onsite education for clients larger cities across the United States.


  • Progent's Office Word and Office 365 Word experts can provide a broad selection of economical online support services to assist you to manage and troubleshoot your current Microsoft Office Word solution or assist you to move to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between various releases of Office Word, interfacing Office Word with different Office applications like Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet integration, and remote Office Word training classes customized for your special requirements.


  • Progent has created a white paper that summarizes the benefits organizations of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper describes Progent's unique IT service delivery paradigm for network support that can range from router troubleshooting to full-service project management. The report also shows ways that Progent's outsourcing and co-sourcing support services can help clients to reduce expenses, improve productivity, and increase the value of their information system. To see Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.


  • Progent has put together two low-cost service bundles designed to enable small businesses to get an objective network security assessment from a premier security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive examination of your network from beyond your firewall to uncover possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, an engineer executes a system scan from an authorized machine inside your firewall to determine your exposure to internal attacks. Both security inventory services are configured and run from a secured remote location.


  • Progent's Juniper-authorized network consultants can assist you to design and implement Juniper Firewall and VPN technology, enhance and support your infrastructure, and migrate efficiently from discontinued equipment to current releases. Progent's Junos OS consultants offer support for Juniper's flagship network operating system to help your business to simplify the administration and improve the security of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist you maintain environments that incorporate a mix of Juniper's OS platforms.


  • Features of Progent's Information Technology support packages include system evaluation to make sure that your environment complies with established standards of security and online access, 24 x 7 server monitoring using System Center Operations Manager to anticipate problems before they impact your business, optional Call Center support services from Progent's consulting experts, security audit to help safequard your information network from malicious attack, addition of Service Packs and security patches for servers and applications, savings on Progentís on-site troubleshooting services, and access to Progentís group of Microsoft and Cisco-certified network engineers and technicians.


  • Progent's Juniper-authorized NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to more current Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-vendor systems.


  • Virtualization technologies enable IT organizations to optimize resource utilization, simplify network administration, and enhance application uptime and security. operate multiple virtual machines on a single actual processor. Common applications for virtualization include hardware efficiency, inexpensive hosts for applications that require older operating systems, and affordable isolation of software development or pilot environments from production ones. Progent's virtual server engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Windows Server 2008 Hyper-V Virtual Server consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network design and management, and Citrix XenServer support. Progent can install virtual servers to optimize speed, reliability and ease of administration while simultaneously lowering expenses; propose and validate business recovery strategies that minimize downtown in case of a catastrophic failure; and provide ongoing maintenance, repair, and consulting assistance as virtualization technology evolves.


  • Progent has extensive experience providing a full-spectrum of remote IT support and urgent repair services to local governments and schools across the U.S. Progent is among the pioneers in delivering expert remote network support and has provided IT solutions to clients in all 50 states. (Check out Progent's client testimonials.) Progent's online network consulting for local governments eliminates travel expenses and resolves problems faster than onsite support.


  • Progent produces full and detailed documentation of all service activity to make sure customers do not feel like a hostage to their support company. Progent sends e-mail documentation of support activity immediately after finishing each support task, and also encloses a hard copy along with monthly invoices. Comprehensive network support documentation makes it less disruptive for customers to move to a different support provider or assume increased service responsibilities in house. Good service documentation also provides management the information needed to assess the quality of support services and develop better informed network budgets.


  • Progent's Microsoft-certified Microsoft SharePoint 2013 engineers, Microsoft SharePoint 2010 developers and Microsoft SharePoint 2007 support professionals can assist you to evaluate the economic case for implementing the current version of SharePoint Portal Server, consult with you on the most appropriate edition of SharePoint Portal Server for your circumstances, provide configuration and deployment services, help you to install MS SQL Server as a supporting database, improve your network infrastructure, integrate your standard and customized application programs to work with Microsoft SharePoint Server, develop a company-wide security strategy that encompasses portal solutions, and deliver maintenance and Contact Center support.


  • Progent offers convenient, immediate, and affordable access to Cisco CCIE consultants. CCIEs are highly-qualified network gurus who are awarded this top-level certification only after thorough testing by Cisco. CCIEs can resolve the most complex issues surrounding network planning, integration, repair, and maintenance. Progentís CCIE experts cooperate closely with Cisco engineers in identifying issues with Cisco's IOS platform and devising workarounds or acquiring patches to resolve problems. Progent can provide fast access to a CCIE by telephone so you can get immediate assistance for tough network problems that are affecting worker productivity but are beyond the scope of your local network service providers.


  • The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your current PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite help with ASA 5500-X firewalls with Firepower Services and can help your company to plan, configure, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.


  • Stealth penetration checking is an important component of any overall IT system security plan. Progentís security professionals can perform extensive unannounced penetration security checks without the awareness of your organization's in-house network support staff. Stealth penetration testing shows whether current security monitoring systems such as intrusion incident warnings and event log analysis are properly configured and actively monitored.


  • Progent's Microsoft-certified consultants offers remote or onsite support to assist companies of all sizes to design, deploy, manage, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent's System Center 2012 Data Protection Manager consulting experts can assist you to upgrade from earlier releases of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for resolving especially challenging issues, or comprehensive project management services. Also, Progent's Data Protection Manager 2016 (DPM 2016) migration consulting experts can help you to plan and carry out a smooth upgrade from Data Protection Manager 2012 to DPM 2016 so you can benefit from integration with Microsoft Windows 2016.


  • The Contact Center service delivery model used by Progent offers small businesses a dependable alternative to dependence on freelance service individuals by offering in-depth expertise shared by multiple support groups, optional round-the-clock access to emergency help, escalation capability to world-class specialists for solving the most intractable issues, support consistency and reliability, quick follow through overseen by seasoned IT service administrators, a choice of easy-to-use techniques for requesting support tasks, and excellent process visibility made possible by trouble ticket updates and accessible through a web portal.


  • Progent can help you setup Microsoft Windows Services for UNIX (SFU) or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and UNIX/Linux networks. SFU provides interoperability between Windows Server and various versions of UNIX/Linux including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows folders over NFS and integrated authentication in native Windows Server AD environments. SFU's Interix subsystem includes a complete set of UNIX/Linux utilities and shells, support for a single rooted file system, and a software development kit for porting applications.


  • Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progentís Help Desk sharing services.


  • Progent's MS Exchange Server hosting and management services offer an enterprise-class data center that features redundant electrical and cooling systems, round-the-clock staffed security and IT support center, plus failover connections to tier-1 Internet service companies. Hosted Exchange servers are configured as virtualized servers for high uptime, easy expandability, and rapid restoration. Services include complete incorporation with your network, connectivity with handheld communication products, automated monitoring of performance and security, spam and virus protection, security update and service pack control, Help Desk Call Center support, per-day data backup, and full email administration services.


  • Progentís Microsoft certified consultants can provide organizations of any size advanced Microsoft SQL Server 2008 support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that facilitates the rapid development of enterprise-level business programs that offer your company a competitive advantage. SQL Server provides core support for XML and can query across the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT network. Progent can also assist you to carry out a cost-effective migration to SQL Server 2016 or an upgrade to SQL Server 2014 from older versions of SQL Server or from different RDBMS products.


  • Progentís business information reporting experts can provide remote and onsite consulting to help you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and implementing a comprehensive BI solution. Progent's BI consultants can assist your company to maintain your existing reporting environment, assist you to migrate reports and databases from a legacy reporting platform to a modern solution, and provide as-needed remote training to meet your specific needs. Progentís management reporting and analytics professionals offer experience in all popular BI reporting tools including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.


  • Progent's simplified by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra charges that increase service. For remote support from Progent during normal business hours, you only get charged for the actual time spent resolving your issue. If it only takes ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually onsite working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may be charged for our engineerís travel time, but not a higher emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire service territory, an available expert is usually near to help. Progent can also dispatch onsite technical support to most zip codes in the U.S. within one business day of answering a support call. Progent's remote technical support group has delivered assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)


  • If you want to revamp your corporate web site, create internal sites for applications like as human resources or worker education, create a compelling web presence for a new venture, or put together enterprise-grade, data integrated e-commerce solutions, Progent has talented and experienced web site developers. Web development consulting offered by Progent's Applications Specialists Group include web site software development, web project management, ASP and Microsoft .NET programming, and graphics design and creation. Progent's certified Microsoft SQL Server programmers, Oracle programmers and DBAs, MySQL database application experts, and Microsoft Office Access developers can help your business to design, deploy, and maintain database-powered web sites. Progent's consulting experts can also help you design and manage a secure, fault-tolerant server and communications network featuring remote and wireless connectivity, to support your web applications.


  • Even though the Small Business Server family has been terminated, this powerful bundle is still popular. Progent provides extensive Microsoft SBS consulting services for all versions of the product. Also, Progent's Windows Server Essentials consultants can assist your business to assess the potential advantages of moving from a locally hosted datacenter based on Small Business Server 2011 or earlier to a more cloud-centric network by implementing a migration to Windows Server Essentials and to Microsoft's cloud-hosted application software. Whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent can provide full-service consulting, technical support, and software design and programming services for Microsoft's strategic business products including Windows Server, Exchange Server, SharePoint Server, and SQL Server. .


  • If your network incorporates Cisco routers, you may be using an outdated release of Cisco IOS, the operating system powering virtually all Cisco router as well as the latest switches from Cisco. Cisco often provides upgrades to IOS to correct bugs, plug security weaknesses, or improve functionality. However, upgrading Cisco IOS and other Cisco control software can be tricky, depending on your Cisco equipment and your system infrastructure. As an example, there could be limitations of local Flash storage that could cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad selection of services associated with upgrading Cisco IOS software or any Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your Cisco software, recommend appropriate updates, prepare Cisco devices, transfer software images/, configure and test your update, tune performance, resolve issues, and train your network support staff how to utilize any significant new features.


  • The complexity and versatility of Microsoft Windows Server 2008 requires an IT professional with real-world experience and broad knowledge in architecting and deploying efficient and comprehensive business information environments. The experience of Progent's certified Windows Server experts, averaging over 10 years of background supporting Microsoft-powered technology, helps insure your success in supporting and managing your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 experts can also assist you to evaluate the benefits of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later or later. If you are planning on building a hybrid network model that integrates local resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.


  • Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a DR solution built aroundMicrosoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness hosted on Microsoft Azure.


  • VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.


  • Progent's design services for fault tolerant IT systems offer access to Microsoft and Cisco-certified network professionals who can show you how to create a robust network that incorporates key technologies and procedures for line-of-business environments. Progentís information technology experts can help you to implement a system infrastructure with features that include fault tolerant Internet access, system load balancing, non-stop data centers, cloud backup, fault tolerant interoffice connectivity, and high-reliability multi-location systems. Progent can also provide disaster recovery planning experts to help you design, validate, and document a disaster recovery process based on best practices.


  • The failover server cluster feature set built into the latest releases of Windows Server has been dramatically re-engineered to simplify the deployment, configuration, and administration of server clusters and to offer improved levels of system dependability, protection, efficiency, and flexibility. New or enhanced capabilities include cluster verification, revamped setup and deployment, improved cluster management, new cluster infrastructure for increased availability, better protection and quorum structure, elimination of failure points, greater storage and memory capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can assist your company evaluate the advantages of Windows clustering, design and execute a deployment, train your network support staff to administer your failover clusters, provide ongoing consulting and technical help services, and produce and test a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster technology field-tested in Microsoft's massive Azure cloud.


  • Progent's Citrix virtual desktop experts can help you to design, implement, manage, and troubleshoot a virtualized Windows desktop and application delivery and management solution by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support consultants can assist your organization to manage and maintain an off-site datacenter that offers high availability, enhanced protection, and fast recovery. Progent's Citrix technology experts can also help you with other virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V support.


  • Load balancing of multiple servers improves performance and offers fault tolerance by working around downed servers in a load-balanced farm. Progent's load balancing consulting services cover a wide assortment of high-availability load balancing technologies including system load balancing, load balanced application software, LAN/WAN infrastructure routing, and content dispatching products such as F5 Networks 3DNS. Non-stop load balancing technologies for which Progent can provide consulting expertise include Windows 2008 Server R2 Network Load Balancing Manager, the Network Load Balancing (NLB) feature of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 BIG-IP.


  • There are hundreds of world-class colocation centers in the and larger metropolitan areas throughout the U.S., and Progent's colocation center consulting professionals can enhance your network's reliability and performance by helping you choose a colo facility that meets the individual requirements of your company including geographic location, space, connectivity, budget, and extra additional features and services. Progentís data center IT services are designed for businesses with hardware located at collocation hosting facilities and in need of on-demand on-site assistance at the co-location facility plus online help from Microsoft and Cisco Premier experts. Progent offers a variety of colo center consulting services such as network topology evaluation, Windows and Linux server installation and support, troubleshooting for server and communications infrastructure, development and installation of fault tolerant systems, defining and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and creating high-availability server clustering systems.


  • The majority of small business multi-site communications networks feature no recovery ability to handle Internet line failures. Progentís interoffice communications consultants can help small companies create zero-downtime Interoffice connectivity through redundant system architectures featuring transparent failover. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement high-availability Inter-office networks based on zero-downtime EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offer affordable 24x7 interoffice connectivity.


  • Progent can provide advanced remote consulting for business continuity planning, testing, and training to help you to prepare for potential catastrophes, reduce service disruption for your most critical network functions, avoid data loss, and comply with examiners' letters and contractual requirements. Progent's business continuity consultants can work closely with your management and network administration staff to provide business impact analysis, define dependencies, identify human and physical resources needed to run your business, determine crucial IT services and specify allowable recovery times, select hot backup centers, configure safe offsite connectivity for key employees, plan notification systems and assign duties for staff, write a comprehensive recovery plan, and train key people to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.


  • In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers enterprises expert consulting for solutions from other major Firewall and VPN manufacturers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can show you how to create a detailed security plan and select appropriate technologies from multiple suppliers to support your security objectives while sticking within your budget restraints.


  • Progent has provided remote technical consulting service to organizations in every state in the country. Many of these customers have expressed their high regard for Progent through testimonials to the quality of Progent's service personnel. Take a look at Progent's customer testimonials to learn what people have said concerning the high level of Progent's network support services.


  • Windows Hyper-V 2016 incorporates key technologies first designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade plan, train your IT administration and support staff, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.


  • Progent's consultants for Mac technology can assist the creative sides of Apple macOS and OS X environments by offering consulting services and training in images/, audio, and motion. Progent's consultants can offer help in a variety of macOS and OS X desktop applications such as Photoshop, Illustrator, Logic Pro, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or building an audio post production lab.


  • Progent's CISSP certified security consultants and CISM certified security engineers can assist your company to protect your Mac network through expert support services such as performing complete security assessments, recovery from virus and worm attacks, configuring firewalls, implementing safe remote and mobile access, installing advanced software for defense against viruses, spam, and DHAs, and designing a detailed security plan customized for your enterprise and network environment.


  • Progent's certified Microsoft Exchange 2016 Server experts and Exchange 2013 consultants can provide low-cost remote and onsite support to carry out your migration to Microsoft Exchange Server 2016 or Microsoft Exchange Server 2013, produce extensive documentation of your upgraded messaging environment, educate your network support team and end users to get them ramped up rapidly on Exchange 2016 or Microsoft Exchange Server 2013, and provide continuing administrative services and technical support.


  • Progent's MySQL software developers and database administrators can provide cost-effective remote DBA or application programming support and can help organizations of all sizes to configure and manage MySQL within a dependable IT environment that offers high levels of performance, scalability, and protection. Progent also has experience helping businesses port applications from Oracle to MySQL.


  • Progent's Microsoft Office Access consulting experts offer affordable remote consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers expert help for application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online classes for Access application programming and DBA services.


  • Progent can supply businesses with an IT management professional who can serve as a temporary or part-time CIO. This veteran IT executive can provide strategic direction to help your company to integrate appropriate IT products to enhance business processes so they match more closely with your corporate objectives. Your business can create and install a well conceived information technology plan without incurring the cost of a full-time senior IT executive. Critical services Progent's temporary Chief Information Officer can carry out include growth strategies, establishing technology budgets, building models for TCO and ROI, reengineering business processes, reviewing contracts with vendors, establishing security and compliance standards, monitoring service level agreements, automating data center management, software revision tracking, IT asset documentation management, and business continuity preparedness.


  • ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out about Progent's entire ProSight series of low-cost network monitoring and management services for small organizations


  • Progent can provide the support of certified SQL Server 2012 consultants and experienced database application developers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and security consultants to assist you to support SQL Server 2012 or execute an efficient upgrade to SQL Server 2016.


  • Progent's data backup consultants can provide support for a wide range of utilities and services that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with all major data protection products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis, Mozy, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as a low cost and fully managed service for reliable backup/disaster recovery (BDR).


  • Progentís Wireless Site Survey makes it easy to plan and install a WiFi LAN adapted to your environment, providing you a WLAN that delivers the reception, performance, load-handling capability, Quality of Service, data protection, and hand-off capability your business needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progentís onsite survey includes physical walkthroughs, RF and security assessment of your existing WLAN, analysis of your site's floor plans, testing for RF contention, signal propagation modeling, selection of the best locations for client-specified Wi-Fi Access Points including Aironet indoor and outdoor APs, Meraki access points and Apple AirPort products, and a comprehensive report describing a new WLAN.


  • Progent offers the support of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the major telepresence providers such as Cisco, Polycom, and LifeSize and can assist you to plan, configure, expand, or troubleshoot a telepresence environment that preserves your investment and optimizes the business value of your information system. Progent also offers the expertise of infrastructure consultants who can assist businesses of any size to create and maintain a network that provides the performance, dependability, protection, and scalability required to support your telepresence environment.


  • Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of consulting services to help organizations of any size to maintain, manage, and repair networks that include workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.


  • Progent's certified Windows Server 2012 consulting experts can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your network infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT support, staff, develop an enterprise-wide security strategy, automate IT management, help with application development, and generate and validate a DR/BC plan. If you are thinking about upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to assess the value of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.


  • Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento is available for testing line-of-business applications, developing efficient system upgrade procedures, assessing and optimizing performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training systems for the latest technologies. For Progent clients who lack adequate internal resources to configure proper pilot environments, the lab cuts capital outlay and technical risk while keeping critical network initiatives on schedule.


  • Progent's low-priced extended hours remote technical support program provides clients 24x7 access to remote technical support from Progent's Technical Response Center. Support services available beyond normal work hours include fixing problems with Microsoft-based server products, Windows desktop troubleshooting, help with Microsoft Office applications, system backup and recovery, and basic routing and switching support for Cisco networking products.


  • Progent's Technical Response Center (TRC) is committed to providing the best quality of online computer support offered anywhere for both urgent as well as standard problems. For emergency problems that affect many users, key people, or a line-of-business program, the TRC is set up to engage within an hour. For standard issues, the TRC is committed to address your issue in two hours or less. Under any circumstance, your ticket will be generated quickly and accurately, you will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on each resolved issue to confirm you are satisfied with the outcome and willing to close out the trouble ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.


  • Exchange 2013 incorporates major enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact vital facets of IT like ease of administration, availability, security, cost of ownership, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can deliver remote or onsite expertise to assist your organization to administer, optimize and debug your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current version of Exchange Server in an on-premises, cloud-based, or hybrid deployment model.


  • Some of the common remote Cisco router support services available from Progent include configuring domain name, DHCP, routing maps, logging, and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, and BGP peering arrangements; installing current IOS image; configuring and testing router failover; fixing VPN tunnel and routing problems; creating a network diagram and documenting router setup; plus policy and disaster recovery strategy.


  • Progent's Cisco-certified wireless consultants offer Cisco Aironet Wi-Fi access point planning and deployment consulting and Cisco wireless controller consulting to help you benefit from the IEEE 802.11ac Wave 2 WiFi specification to triple the speed for your wireless network while extending the coverage area.


  • Progent's Microsoft-certified Windows 10 planning consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Microsoft Windows. Online and onsite evaluation and migration services for Windows 10 available from Progent's consultants include Return on Investment estimates, project coordination, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, telecommuter connectivity, data and identity security, streamlined deployment and management, network design, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and users, and ongoing consulting support.


  • Progent has been providing SharePoint consulting services since the initial SharePoint product was released over a decade ago, and Progent has the scope of IT know-how to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consultants can help your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is best suited for your company; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can assist in individual tasks associated with your SharePoint 2013 migration.


  • Progent's System Center consultants have more than a decade of background deploying, supporting and troubleshooting the key platforms included with Microsoft System Center and can help you to plan, install, manage, and fix your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also offers System Center 2016 migration consulting to assist your organization to move to the latest edition of System Center from an older one or from another datacenter management platform to provide the advantages of enterprise-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.


  • Progent's SCVMM 2012 consultants can help businesses of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help your business to upgrade from a legacy release of SCVMM or from another management platform, and Progent can show you how you to enhance and repair your existing SCVMM environment to make sure you get maximum return on investment. Progent also offers SCVMM 2016 migration consulting to assist your organization to design and carry out a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from new security capabilities, high availability VMM storage fabric, and other enhancements.


  • Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have more than a decade of experience planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to fix serious issues uncovered by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to upgrade efficiently from Operations Manager 2016 to Operations Manager 2016.


  • Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly across all workloads including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services that include planning, configuration, administration, troubleshooting, and software development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment. If your organization is currently using SQL Server 2014, Progent can help you to perform a smooth upgrade to Microsoft SQL Server 2016.


  • Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to transition from the older stand-alone in-house datacenter to the contemporary hybrid computing model that combines on-premises and cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consulting experts can provide budget-friendly online consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the possible business advantages of moving to Essentials and implementing a hybrid local/cloud-based model for your network ecosystem. Progent offers full-service project management to help you plan and carry out an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent also offers continuing consulting help, troubleshooting, and training. (Learn about Progent's Office 365 integration with on-premises Exchange and Microsoft Azure integration support.)


  • Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud integration, supports popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants have the broad knowledge and experience to resolve the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the return on your investment in this mission-critical product.


  • Progent's certified Excel and Office 365 Excel consultants offer a wide range of online services to help your organization to design, develop, test, deploy, administer, and troubleshoot business applications based on any version of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to migrate your legacy Excel solutions to the latest releases of Excel, support Excel on Apple iOS and Google Android smart phones and tablets, and fix compatibility issues between various versions of Office Excel. Progent offers on-demand support to organizations looking for a fast fix to a specific issue related to Office Excel and Progent also offers comprehensive project management support for upgrading or developing line-of-business applications based on Office Excel. Progent's affordable webinar training classes for Office Excel can be custom tailored to meet the special requirements of individuals or teams.


  • Progent's Office and Office 365 consultants can assist businesses to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that offers quick ROI and promotes improved business results. Progent can assist you to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to fix compatibility problems between different versions of Microsoft Office and can provide customized online Office and Office 365 instruction to individuals or groups.


  • Progent's Microsoft Exchange 2016 Server experts can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.


  • Progent's Meraki wireless access point consultants offer online and on-premises support to help organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and support Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless ecosystem that provides identical connectivity, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device. (See Cisco Meraki switches consulting services.)


  • Microsoft Lync 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and secure communications environment that permits a BYOD computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN calling enabled for a broad assortment of desktop and handheld endpoints. Progent's certified Lync 2013 consultants can assist you to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model appropriate for your current and long-term plans, deploy Lync 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your management staff and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook clients, Word and PowerPoint. Progent's Microsoft Skype for Business Server experts can also assist you to design and implement out an efficient migration to Skype for Business.


  • ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Read about Progent's entire ProSight line of affordable network management outsourcing services for small organizations


  • Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to assist you to design, configure, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for short-term tasks to help you through occasional technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a resilient, protected and efficient infrastructure that is best suited to your computing model. Progent also offers remote or onsite training for individuals or groups to help manage and use your iOS devices in a safe, collaborative environment that maximizes the business value of your IT system.


  • Progent's Android smartphone integration consultants have extensive background delivering online and onsite support for businesses of any size who want to incorporate Android phones into their IT systems so that users can work together while on the go. Progent has the breadth of skills to solve network issues that involve numerous manufacturers and that entail a combination of legacy and up-to-date information technology. Progent offers budget-friendly online expertise to help you with any aspect of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to handle especially stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you complete strategic IT projects on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and use Android phones securely and productively.


  • SQL Server 2016 introduces major enhancements in performance, scale, security and compliance, uptime, mobile computing integration, and built-in analytics and reporting. New features include PolyBase for handling relational and non-relational databases simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and seamless management of local and cloud resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite support to help organizations of any size to design, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).


  • Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.


  • Progent's Microsoft Azure planning and integration consultants can assist you with any stage of Azure cloud migration including needs definition, prerequisites evaluation, system design, pilot testing, deployment, centralized management, performance tuning, software license management, disaster recovery strategies, security planning, and compliance assessment. Progent can assist you to configure and troubleshoot firewalls and VPN connections so your clients can securely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also help you to create a hybrid environment that transparently integrates on-premises datacenters with Azure-based resources.


  • Progent's Amazon Web Services (AWS) planning and integration consultants can provide affordable online consulting to help businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid ecosystems that efficiently incorporate Amazon AWS services. Progent offers as-needed expertise or Progent can provide project management outsourcing or co-sourcing services to help you move smoothly to the Amazon AWS cloud.


  • Progent's hybrid cloud solutions consultants can provide expert online consulting services to assist businesses of any size to integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective hybrid environments that can include Windows and Linux systems and apps in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging.


  • Progent's wireless integration consultants offer wide-ranging expertise in the integration and maintenance of wireless networking technology and can help you to plan, deploy, manage and troubleshoot wireless solutions that are compliant, robust, scalable, easy to administer and operate, ready to handle your critical workloads, and transparently incorporated into hybrid cloud networks. Online and on-premises support offered by Progent span a variety of wireless solutions and include smartphone and tablet management, Wi-Fi network design and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.


  • Creating solutions with Cisco's wireless IP phones usually demands that you configure and fine tune many key pieces of your wireless infrastructure including access points, routers and switches, wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration consultants can provide remote and onsite assistance to help you build and manage a Cisco wireless IP phone deployment by providing integration services that can range from troubleshooting the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.


  • Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and local Exchange. This permits you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is completed on time and within budget. To learn more about Progent's consulting services for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.


  • ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Find out about the entire ProSight line of low-cost outsourced network management services for small and mid-size businesses.


  • Cisco Unified Communications Manager (CUCM), originally known as CallManager, operates as the center of Cisco's collaboration platform. Unified CM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX solution by integrating closely with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating Cisco Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange and Skype for Business.


  • Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voicemail solution that accelerates teamwork by offering a variety of alternatives for accessing calls and messages within an environment that is simple to implement and administer. Cisco Unity Connection lets you read and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses (SMBs) and corporate satellite offices with up to 500 users. Progent's Cisco-premier CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your CUE solution continues to deliver the highest possible competitive value.


  • GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of network security professionals. GIAC accreditations are acknowledged by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer help with all of the network security services addressed within the GIAC certification such as evaluating infrastructure vulnerability, security incident handling, traffic analysis, web-based services security and SIEM solutions for compliance with government requirements for reporting incidents.


  • Progent's data loss prevention (DLP) consultants and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for monitoring the content of email messages and attachments and preventing users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering solutions can also help your business avoid being blacklisted and keep in compliance with industry security standards and regulatory requirements including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read about the entire ProSight line of low-cost network management outsourcing services for small and medium-size organizations


  • The updated version of MS Dynamics NAV offers powerful new features including Personalized Role Centers, improved BI and reporting options, and advanced workflow support. Progent's Dynamics NAV ERP experts can provide software development, integration and debugging support to enable you to take advantage of Microsoft Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV to other services and applications. Also, Progent can help you to create and analyze databases so you can enhance your knowledge of your business, attract additional clients, refine your sales campaigns, and form successful alliances.


  • Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration consultants can help your business to design, integrate, manage, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent can provide cost-effective online or on-premises expertise to help businesses to migrate smoothly to a modern unified communications network that delivers fast ROI. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server and Lync for access to a SIP PSTN trunk.


  • Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.


  • Progent offers enterprise clients online or onsite NetApp SAN consulting services for NetApp's entire family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably based on leading practices.


  • VMware's NSX network virtualization platform allows you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, deploy, test and maintain a DR solution powered by VMware SRM and VMware NSX.


  • NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery between datacenters located up to 185 miles (300km) away from one another. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your functional needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by delivering help with tasks like assigning shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your DR solution to show compliance with industry standards and government mandates.


  • System Center Configuration Manager 2016 automates application and device provisioning and updating, streamlines compliance settings control, inventories network resources, guards against corporate data leakage, performs network health monitoring, enables safe self service, and offers a common point of control for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of designing, installing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.


  • Microsoft System Center 2016 provides important enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.


  • Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to provide a unified mechanism for deploying and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade efficiently from older versions of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches, write and debug PowerShell scripts, and help you evaluate the strategic business benefits of new technologies such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide advanced Windows Hyper-V consulting and VMware ESXi support.


  • System Center 2016 Data Protection Manager (SCDPM 2016) offers small and medium-size organizations near-continuous backup and easy restore capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-aware backup for critical workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can help you to design, implement, manage, and repair an enterprise-wide backup/restore solution powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver as-needed expertise to help you through challenging issues or deliver comprehensive project management or co-management services to help you complete your Data Protection Manager 2016 initiative on schedule and within your budget.


  • Progent's ProSight Active Security Monitoring service is a next-generation endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read about the complete ProSight family of low-cost network management outsourcing services for small and medium-size businesses


  • ProSight WAN Watch network infrastructure management service makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out about the complete ProSight line of low-cost outsourced network management services for small and mid-size businesses


  • Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, update management, automated backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To download Progent's white paper on the advantages of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.


  • ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out about Progent's ProSight family of managed services for small and mid-size organizations.


  • Prosight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable and safer Active Directory environment. Both options also provide the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. For more information about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.


  • Altaro VM Backup software offers small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery options for individual files and emails, support for Windows Cluster Shared Volumes and vCenter for managing larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad range of services to help you to design, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software. To read more, visit Altaro VM Backup Consulting Services.


  • Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical business data generated on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to assist your business to plan, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consulting.


  • Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.


  • Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of background assisting manufacturing, distribution and service organizations to simplify supply chains and improve the efficiency of critical processes in order to bring products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP specialist with over two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.


  • ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.


  • Progent's certified Cisco wireless controller experts can assist you to configure Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller products. Progent can provide expertise for both hardware-based and software-based wireless controllers and can assist you to decide which type is appropriare for your Wi-Fi solution. For Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 wireless controller consulting, Cisco 5520 wireless controller expertise, and Cisco 8540 wireless controller consulting.


  • Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices running on multiple venues with thousands of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can help you to assess the benefits of Ubiquitiís UniFi products for your environment and assist you to plan, install, administer, and maintain your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.


  • Progent's seasoned VoIP experts offer Cisco UC540 consulting services to assist you to manage your legacy UC500 VoIP system or design and implement a smooth upgrade to a modern IP telephony and voicemail system.


  • Progent's Jabber consultants offer online or on-premises expertise to help organizations of any size to design, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced expertise for the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration solution.


  • Progent's CISSP-certified network security consultants can assist businesses of all sizes with any aspect of information system security. Progent can help implement cost-effective security solutions that protect a small business from modern threats or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing network resources spread over multiple physical sites and public and private clouds.


  • The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to validate a consultant's ability to plan, implement, and maintain information system control mechanisms to mitigate network risk. Progent can provide the services of a CRISC-certified risk management consultant to help you to develop and carry out a risk management plan based on leading practices identified by CRISC and crafted to match your company's risk appetite, business objectives, and IT budget.


  • Progent offers the expertise of CISM Certified cybersecurity management consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and worldwide standards of performance that IT security professionals are required to master. CISM provides executive management the assurance that those who have qualified for their CISM certification possess the experience and capability to deliver efficient cybersecurity administration and support consulting.


  • The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that represents mastery in information system security audit and control. Certified by the American National Standards Institute, the CISA credential requires that candidates pass a comprehensive test administered by the ISACA international professional group. Progent can provide the services of a CISA-Premier network security audit consultant trained to help companies in the fields of IS audit process, IT administration, systems and infrastructure ROI, information technology support, protection of information resources, and disaster recovery planning.


  • GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of computer security professionals. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with all of the security capabilities addressed within GIAC accreditation including evaluating network vulnerability, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.


  • Progent offers the help of experienced ransomware recovery consultants with the skills to reconstruct an environment that has suffered an attack by a ransomware virus like Ryuk, Dharma, Hermes, or Locky. To learn more, see ransomware removal and restoration services.


  • Microsoft SharePoint Server 2016, designed for on-premises installations of SharePoint, offers integration with Azure-hosted SharePoint Online and Office 365 to allow hybrid network models that seamlessly combine on-premises and cloud infrastructure and services. Other enhancements include rapid deployment with the MinRole role-based topology feature, increased scale, faster performance, stronger security and compliance, enterprise analytics with Power BI integration, and a more engaging user interface for collaboration and sharing. Progent's Microsoft-certified SharePoint consultants offer affordable remote and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint. To learn more, visit SharePoint Server 2016 migration support.


  • Progent has delivered support for Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered system integration, customization, training, and troubleshooting since the product's original release. Progent can provide high-level expertise for upgrading legacy Dynamics GP ERP systems. Progent can assist you to plan, validate, and implement an efficient migration from a an outdated release to the newest version of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and integration consulting services.


  • Progent's Power BI consultants can help your business to design, deploy, manage, update or debug your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Microsoft Power BI visualizations. Progent can help you implement and manage an on-premises, cloud based, or hybrid network model for Power BI. For details, see Progent's Power BI solutions.


  • Progent's Standard Help Desk Services provide a complete solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, managing accountability, remote desktop control, status tracking, problem solving, and and reporting. Designed for small businesses with few if any dedicated supprt personnel for end users, Progent's Standard Help Desk Services provide remote support at a substantial savings from Progent's normal Level 1 desktop support rates. Progent also offers rapid as-needed escalation to subject matter consultants to handle the most issues. To learn more, see Progentís online Help Desk services for small organizations.


  • SharePoint Server 2019 delivers much of the modern look and feel of SharePoint Online, serving as a transitional product between the classic experience of SharePoint 2016 and the modern SharePoint environment. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, software development, and technical support services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a seamless intranet solution. To find out more, visit SharePoint 2019 planning and deployment consulting.

    An index of content::

    64-bit Migration Specialist 64-bit Processing Engineer
    Network Consultant for Live Communications Server
    Live Communications Server 2007 Consultants

    MS Communications Server delivers Instant Messaging and presence as part of a scalable, enterprise-grade solution featuring advanced protection, transparent integration with other Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and elevated business efficiencies, enhanced worker productivity, and better IP protection with this simple-to-administer, fault-tolerant solution. Successful implementations of Microsoft Office Communications Server require careful planning and consideration prior to installation. Progent's Microsoft-certified professionals can provide the expertise necessary to deliver all the benefits of Microsoft Office Communications Server throughout your entire organization.

    Addison Online Technical Support Small Business IT Consultants for Lynnwood, Washington
    Altaro VM Backup Scheduling Computer Consultant
    Consultant Services for Altaro VM Backup with Exchange

    Altaro VM Backup software provides small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes and VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad array of consulting services to assist you to design, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.

    Addison Service Provider SharePoint Server 2013 Network Engineer Oklahoma County
    Addison Software Consultants Firewall Cybersecurity Company Twin Cities
    Addison Tech Support Omaha Nebraska Security Audit Services for CISSP
    Technical Support Organization for Value Pricing
    Consulting Hourly Price installation and Administration

    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates large bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

    Addison, TX Computer Outsourcing Consultant Technology Consulting Greensboro Winston-Salem
    Addison, TX Consulting Firm Compliance Auditor for CISSP
    Addison, TX Migrations Microsoft SQL Server 2016 Computer Network Support Augusta Georgia
    Addison, Texas Network Companies Meraki IT Consultants
    Setup and Support for Exchange 2007
    Exchange 2000 Server Engineer

    Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting messaging solutions for companies in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers compliance, fault tolerance, easy connectivity for off-site and wireless users, time-saving administrative utilities, and seamless integration with telecommunications. Progent provides consulting and integration services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and Microsoft Exchange 2K Server. Progent can also assist small or mid-size businesses to migrate to Exchange 2016 Server or MS Exchange 2013 Server.

    Addison, Texas Small Business Network Consulting Firm Exchange Server 2003 Upgrade Support
    Addison, Texas Technical Support Organization Windows 2008 Server Information Technology Outsourcing Company Augusta
    Administration Cisco CCIE Setup in Costa Mesa, CA
    Altaro VM Backup Restore Network Engineer Remote Support Services for Altaro VM Backup and VMware ESXi
    Company-wide Standards for Best Practices Network Solutions
    Access to External Support Databases Upgrading

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    Progent can provide you with application developers who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your specific business needs. Progentís Microsoft-certified support experts offer expertise in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce integration support for secure, corporate-wide information sharing plus interfacing with CRM products.

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    Progent's Microsoft Premier professionals offer expert consulting for enterprise-wide implementations of Microsoft Exchange Server. Progent's consultants can help you prepare for multi-location Exchange Server installations or upgrades and can supply onsite technicians to assist large companies with installations of Exchange Server in the or any region covered by Progent's consultants.

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    Progent is looking for a variety of full-time workers such as motivated Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCNP or CCIE certification; and specialists in fault-tolerant network architecture with experience in mobile access, wireless networking, high-availability systems, disaster recovery solutions, data preservation, and VMware technology. Progent is also looking for workstation support technicians, remote service professionals, and CISSP or CISA certified security consultants. We are also looking for experienced managers and administrators able to operate efficiently in our high-growth, virtual office model. Progent contracts freelance professionals with specialized expertise and field background in important information technology areas beyond Progent's primary technical focus. Progent's Experts Group employs contractors who can provide advice and development services for mission-critical applications such as MRP, Enterprise Resource Planning, or CRM; have in-depth knowledge of popular operating systems such as Linux derivatives, Apple OS, or Sun, or can provide expert skills in technologies such as telecom, web site development, Electronic Data Interchange, web commerce, or database management. Independent contractors premier by Progent cooperate with Progent's staff engineers to deliver end-to-end IT services for small and midsize company networks.

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    Cisco's Meraki family of access and aggregation switches are designed for sites that go from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting to assist you to plan and implement a productive network solution based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain compliance, create and validate a disaster recovery strategy, and troubleshoot issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to create a unified networking solution.

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    System Center Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings control, inventories network assets, protects against corporate data leakage, provides health reporting, allows secure end-user self service, and delivers a common point of control for managing multi-operating system networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help businesses of any size with any aspect of planning, installing, using and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.

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    Progentís Microsoft-certified consultants can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of migrating to 64-bit computing, design an affordable upgrade strategy that reduces operational interruptions, and offer inexpensive, expert online support to aid your company to install 64-bit operating systems and application programs on your current computers.

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    Microsoft allows you to create seamless hybrid environments that integrate Office 365 and on-premises Exchange systems. This allows you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.

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    Progent's ProSight family of managed IT services are intended to provide businesses who maintain small in-house IT support staffs with low-cost access to enterprise-class management platforms and consulting expertise. Benefits of Progent's ProSight line of managed IT services include flat-rate IT maintenance costs, automation of routine administrative tasks, continual adoption of the latest technology, smooth migration from legacy technology to modern solutions, improved fit between computer technology with business objectives, access to seasoned network experts, and freeing up management to focus on business issues rather than fast-evolving computer technology.

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    Hyper-V 2016 incorporates key technologies initially developed for and proven on Azure, among the world's biggest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-centric or hybrid installation, develop and execute a smooth migration strategy, educate your IT management and support personnel, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 investment gives you maximum business value.

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    Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, data security, availability, mobile computing support, and built-in BI. Innovations include PolyBase for processing structured and unstructured files in one appliance for big data applications, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help organizations of all sizes to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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    Sun Solaris Network Consulting
    Solaris Protecting

    If your business operates a Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-premier security specialists can help your whole enterprise in a broad range of security areas such as security management procedures, security design and models, connection control systems and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISM and ISSAP define the basic skills and international standards of knowledge that network security managers are required to possess. These accreditations provide executive management the confidence that consultants who have achieved their CISM or ISSAP certification have demonstrated the experience and theory to deliver world-class security support and engineering help.

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    OS X Lion Networking Technical Consultant
    IT Consulting for OS X Networking

    Progent's Mac support engineers can assist you with a broad array of system foundation issues such as network architecture, off-site and mobile connectivity, internetwork communication, security, and emerging technologies such as Voice over IP and high-speed wireless networking. For business networks built exclusively on Apple Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to handle the challenge of planning, configuring, and supporting a network infrastructure that is robust, secure, efficient and supportive of your business objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.

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    Windows Emulation for macOS Remote Technical Support
    Technical Consultant for Windows Desktop Simulation on Apple Mac

    For businesses that have a mix of Apple Mac and Microsoft Windows computers, there are two basic alternatives for running Microsoft Windows-only applications on a Mac: remote access to a physical Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to attach an Apple Mac to a networked Windows-based PC to use Microsoft Windows programs and access network resources. Virtual PC for Apple Mac simulates Windows on a Mac system so you are able to run Windows applications locally. Progent's Mac technology support experts can assist your business to maintain these solutions for using Windows applications on your Macs and can in addition help your organization to evaluate and configure other solutions for Windows PC emulation.

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    Exchange 2007 Edge Server Setup and Support
    Exchange 2007 Server Consultant

    Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Exchange 2007 Server.

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    Consultant Services for VMware Server Virtualization
    VMware ESX Server Consulting

    Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid systems. Progent offers advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.

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