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  • Because Progent is a Microsoft Partner, each Progent support expert has access to the technical and training resources needed to deliver the best computer help possible. Progent's IT outsourcing, Contact Center, Office 365 deployment expertise, and application programming services permit small and midsize business customers to take advantage of the wide array of knowledge found in the IT departments of large organizations without the significant cost and hassle of building and managing a large in-house network support group.

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  • Progent provides online instruction for an array of client applications. Progent's Webinar training covers areas that include Microsoft Office 365 Excel and Power BI business reporting, Office 365 Word VBA development, Publisher co-editing, Office Outlook calendar sharing, Microsoft Office Access programming, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 configuration. Virtual training provides all the benefits of traditional classroom seminars, including instant interaction between students and teachers, but eliminates the costs of travel and the challenge of trying to synchronize the schedules of trainers and students.

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  • Based in San Jose in California's Silicon Valley, Progent provides Microsoft and Cisco technology consulting support on-site troubleshooting, office network management outsourcing and network consulting services to small and midsize businesses in California and in major cities throughout the United States. Progent can also provide high-level remote IT consulting services, server monitoring, and emergency troubleshooting in order to lower costs and reduce productivity loss for companies nationwide.

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  • Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the design and implementation of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent established Progent in order to address the needs of small businesses who can't justify the cost of maintaining a large IT team but who still need information networks with enterprise-class reliability, protection, and performance.

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  • Progent is experienced in the architecture, setup, and integration of cohesive networks by melding advanced technology from a range of top hardware and software suppliers. Services offered by Progent include Microsoft technology consulting, Cisco network products expertise, consulting for Apple Mac and Apple iOS platforms, Linux support, BlackBerry and other smartphone integration, VMware vSphere and vCloud deployment, Oracle RDBMS database administration and development support, Citrix XenApp and XenServer support, and Juniper/NetScreen firewall and VPN router set up.

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  • Progent can give your business affordable online access to MS Exchange 2016 planning and deployment consulting services, Microsoft-certified Exchange 2013 integration consultants, Exchange Server 2010 experts and Exchange Server 2007 experts to create a dependable email system that provides secure email connectivity throughout your small business. For mobile workers with portable devices, Progent offers Apple iOS, Android, and Windows tablet and smart phone integration support and RIM Blackberry management expertise.

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  • Microsoft ISA Server 2006 and its replacement Forefront TMG 2010 are discontinued software platforms that contain an application-aware firewall able to guard systems from external and inside threats. Both platforms perform deep inspection of Internet protocols to uncover exploits that routinely eluded early-generation firewalls. Microsoft Internet Security and Acceleration Server was replaced by Microsoft Forefront TMG, which was built on ISA Server's technology while delivering a variety of enhanced capabilities. Forefront TMG 2010 has been retired by Microsoft, and the security features provided by the platform are now usually taken over by dedicated hardware appliances from companies that include Cisco, Check Point, Palo Alto Networks, Juniper, and WatchGuard. (See Cisco ASA Firewall with Firepower Services configuration and support.) Progent offers online Forefront TMG 2010 support and ISA Server 2006 expertise to help you manage and troubleshoot your older firewall environment, and Progent can help you to upgrade smoothly to a more current firewall solution by providing system design, integration, tuning, training and debugging.

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  • Progent's Microsoft Project Server and Project Online experts offer advanced expertise in implementing and using all versions of Microsoft Office Project and can deliver a broad variety of cost-effective online support services based on industry leading practices to assist businesses of any size to get all the benefits of this powerful platform. Support services available from Progent include system planning, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network optimization, and customized online training classes.

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  • Progent's SQL Server application developers can help you to create and support database applications based on Microsoft's SQL Server RDBMS. Progent adheres to leading practices to create scalable, manageable SQL Server database applications and is able to work with a client's management to complete projects in a timely and affordable manner. Progent for can help you to create SQL Server solutions by providing a wide array of professional support services including functional specs, logical and physical modeling, normalization, T-SQL programming, software installation, capacity planning, performance tuning, backup and restoration strategies, clustering, consolidation of stored procedures, replication mechanisms, security, and business continuity.

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  • Progent's Cisco-certified CCIE network technology consultants can provide advanced online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that range from small organizations and campus LANs to giant data centers and ISPs. Progent can assist you to implement Cisco's quickly improving switching technology to realize the performance, scale, uptime, virtualization support, data protection and ease of management demanded by your organization. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's consulting and support for Cisco's Nexus line of switches, refer to Nexus switch consulting and support. To learn about Progent's support services for Meraki switches, refer to Cisco Meraki switches integration.

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  • Even if your Information Technology budget is modest, Progent provides cost- effective support packages that will give your IT network the reliability, protection, and performance your organization needs. Progent's optional Round-the-Clock Network Monitoring Services, combining the skill of seasoned Microsoft and Cisco authorized IT experts, the most advanced network management software, and economical service packages, can keep your line-of-business computer network software and servers up and running.

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  • Progent can provide affordable access to an Oracle consultant for Oracle database administration support or an Oracle software developer. Progent can help your business to create effective mechanisms for critical Oracle DBA tasks such as performance tuning, backup/recovery strategies, and database security, or train your in-house personnel to use industry best practices for streamlining major management procedures. Progent can also offer the support of a PL/SQL developer to assist your company to build, tune, troubleshoot, or migrate Oracle-based programs that can vary from forms to data-driven web sites. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to tune current SQL code by utilizing Oracle's SQL Access Advisor.

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  • Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted AD objects, removal of test application configuration objects in on-line Active Directory systems, and repair of unsuccessful installations of AD and AD-dependent software. Progent is also skilled in using ďexpert onlyĒ Active Directory tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address important issues including AD naming standards, hierarchical structure, IT management structure, selection and structure of group policy objects, as well as protection and auditing specifications. Progent can also anticipate the impacts of alternate server and service configurations on capability and speed. Progent can help companies to plan and implement deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

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  • Progent's certified Microsoft Project experts offer advanced online and onsite support for Microsoft Project Server and Project Online and for all Microsoft platforms that integrate in conjunction with Microsoft Project. Consulting support services provided by Progent include Microsoft Project Server and Project Professional integration, SharePoint 2013 migration consulting and application development, SharePoint Server 2010 planning and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 integration, Microsoft SQL Server 2012 support, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to assist your company to optimize your environment to support local, branch, home-based, and mobile users so they can use Microsoft Project Server to collaborate safely and productively. Progent's network security consultants can help your IT team to plan and enforce security policies that protect sensitive project data without interfering with the efficient exchange of authorized information.

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  • Progent employs a collaborative model for problem escalation, making it efficient to deal with even the most difficult technical problems that can appear from time to time. By leveraging hundreds of consulting-years of experience from Progent's Microsoft and Cisco-certified consultants, Progent can rapidly and affordably resolve issues that would baffle most IT service companies. Working with thousands of customers on installation and troubleshooting projects annually gives Progent a well-grounded understanding concerning which techniques succeed and which ones do not in solving network problems.

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  • Internet Information Services, provided with Windows Server and Windows desktop, is a sophisticated role for web hosting and web application programming. The new releases provide improved security, reliability, expandability, and troubleshooting while also delivering significant improvements in remote administration. Many familiar extensions to IIS have been integrated into newer releases including the Request Filter Module (formerly called URL Scan), which is able to block dangerous HTTP requests from being executed by web applications. Progent's Internet Information Services experts can help your company to deploy IIS and the recent extensions to IIS Manager like the GUI interface for controlling FastCGI programs.

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  • Progent's Microsoft-certified consultanting team can provide Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize and streamline the administration of your desktops along with your Cloud-connected mobile devices. Progent can assist you to migrate efficiently to SCCM 2016 from a legacy device and application management platform or assist you to modify your existing SCCM 2016 ecosystem to accommodate your evolving business requirements.

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  • Progent's certified Windows 7 migration engineers can assist your company to administer and troubleshoot Windows 7 devices. Progent's consultants can also help you to evaluate the potential business benefits of moving to Microsoft Windows 8.1 or Windows 10. If you decide that it fits your business strategy to upgrade, Progent's Windows 8 upgrade engineers and Windows 10 integration experts can help your IT organization to design and carry out an efficient upgrade to Windows 10.

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  • Progent's eCommerce application software experts can assist you to set up an e-commerce environment that is protected, robust, and fast. Progent can also enable you to create a web site that is closely integrated with your marketing and supply chain systems to reduce the cost and increase the stability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you develop custom web software using industry standard development tools or customize off-the-shelf applications so that they address your special business requirements. For database-driven applications, Progent can provide the services of SQL Server developers, Oracle programmers and database administrators, MySQL consultants, and Microsoft Office Access software developers.

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  • Progent's Experts Team offers in-depth consulting expertise in specialized software areas, allowing you to create fast, cost effective and comprehensive IT solutions that fit the individual requirements of your business. Progent's applications consultants can help you to benefit from Microsoft's major business applications by offering a range of services such as Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting services, Microsoft Dynamics GP Accounting Software education and programming, Microsoft Dynamics NAV Business Management Software integration, Microsoft Dynamics SL Business Accounting Software migration and support, and Microsoft Dynamics RMS deployment.

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  • Progent's staff of IT consulting experts can help large businesses to architect, set up, and support major rollouts of key Microsoft technologies by providing services like Active Directory configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 design and installation, Skype for Business Server migration support and Lync Server 2013 integration, plus SQL Server 2016 upgrades and Microsoft SQL Server 2014 database administration. Progent has worked with some of the world's biggest businesses to integrate solutions based on Microsoft products and can provide branch office support for enterprises with local offices in or larger cities across the U.S.

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  • Progent's most popular enterprise support services include planning, piloting, deploying and troubleshooting networks built around Microsoft products by offering services including complicated Active Directory configuration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, MS SQL Server software programming, and Oracle DBA support and development. For application and network management automation, Progent offers System Center 2016 planning and support, System Center 2016 Operations Manager deployment and troubleshooting, and System Center 2016 Configuration Manager (SCCM 2016) design and integration. For Windows 8.1 integration, Windows 10 planning and migration consulting, and Exchange 2013 Server migrations, Progent can help with design and can also provide local assistance in deployment at locations in major metropolitan areas across the United States. Progent's large team of Cisco CCIE network support engineers can help large businesses to resolve chronic connectivity problems impacting the reliability or responsiveness of multi-vendor networks. Progent's CISA, CISSP, and CISM certified network security consultants can perform an objective and complete network security evaluations to help large businesses comply with mandated security requirements.

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  • In performing IT projects for enterprise clients, Progent uses a phased approach based on defined steps in order to meet budgets, project timeframes, and engineering goals while minimizing network disruption. Progent's methodology utilizes proven industry project management standards founded on the sound practices defined by the Microsoft Solutions Framework and includes requirements definition, architecture steps, proof of concept piloting, design adjustment based on pilot experience, and expertly managed production roll-out. All phases are documented to provide a comprehensive historical record of technical services provided and to help in future system management.

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  • Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Services provided by Progent include assessment of your existing bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Provisioning can include enhancing current routers and switches and configuring additional ones, setting up firewalls, and upgrading dependable BGP configurations.

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  • Progent offers ERP and MRP consulting services through business application experts who can assist with for a wide assortment of business software including Microsoft Dynamics applications, applications from other suppliers, and legacy software. Progent can provide support for key categories of business applications including financials, ERP, MRP, project accounting, supply chain management, plus management systems for HR, sales and marketing, retail environments, and distribution.

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  • Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum availability for critical workloads by offering centralized, mixed-platform monitoring of IT resources installed across on-premises systems and private and public clouds. Progent's SCOM consulting group offers world-class remote and onsite support to help businesses of all sizes to design, implement, optimize, enhance and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consultants can help your company to move to SCOM 2016 from earlier versions or from other monitoring products, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also help you expand your SCOM 2016 environment to include resources based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise.

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  • For enterprise project management assistance, Progent can provide access to veteran information technology experts with years of background as technology project managers for application development, information technology deployment, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers offer advanced management expertise to help enterprise clients to follow best practices to make sure major projects are completed on time and on budget.

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  • The open architecture of Microsoft Dynamics GP makes it easier to craft customized Microsoft Dynamics GP extensions that offer all of the core elements of popular Microsoft Dynamics GP/Great Plains components but also address the specialized requirements of your company. With access to the Modifier with Microsoft VBasic for Applications, developers can work with the most popular customization environment in the industry to tailor Microsoft Dynamics GP information views, add or modify business logic, and customize reports. Progent's Office 365 consultants can help you to benefit from Dynamics GP's integration with Office and Office 365 applications. Progent's experience with Microsoft .NET technologies, SQL Server 2016 integration and SQL Server 2014 application development, and programming background with Visual Basic, Visual Studio, XML and other developer tools make it possible to design customized line-of-business applications and web eCommerce solutions that integrate seamlessly with Great Plains.

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  • Progentís 64-bit upgrade specialists can assist your organization to enhance your servers and workstations affordably from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of moving to 64-bit computing, plan a cost-effective migration process that minimizes business interruptions, and deliver timely remote help to assist you to install 64-bit software and application programs on your existing computers. Progent's Microsoft-premier consultants can help you to install the 64-bit versions of Microsoft products such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.

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  • Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

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  • If you are developing Linux applications on a network that includes Windows-based servers, workstations and applications, Progent offers network outsourcing and consulting services that keep your system fully operational while reliving you to focus on your area of high-value expertise. By using advanced server monitoring and providing online and optional on-site support as you need it, Progent provides UNIX developer support that offers a cost effective way to manage an information technology network that features high uptime, security and performance.

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  • Progent's ProSight Virtual Hosting outsourcing service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the highest degree of dependability and expandability and is also simple to move to another host. Progent's Private Cloud hosting services are based upon proven virtualization technologies that enable small and midsize businesses with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence. Find out about Progent's ProSight family of managed IT services for small organizations.

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  • Microsoft's virtual desktop technologies lower the effort needed for network administrators to set up software programs so that they are standardized throughout a corporate workforce, provide the ability to manage access to business information, and enable quick deployment of additional or updated desktops. With Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services simplifies desktop access, enhances responsiveness, strengthens data security, centralizes management, and provides an almost transparent user environment. Progent's desktop virtualization consultants can help your company to assess the business benefits of Microsoft's virtual desktop technologies, configure pilot and production environments, improve your network architecture to accommodate virtualized clients efficiently, evaluate and resolve security issues, and educate your IT administrators to follow industry best practices to gain a fast ROI from desktop virtualization.

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  • Progent's Microsoft-certified staff and consultants for Virtual PC for Mac technology can help you to integrate your macOS and OS X workstations and laptops with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac consulting. Progent will make sure that your Microsoft Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are correctly installed. Progent can also provide a full range of Microsoft Exchange support services such as integration, troubleshooting, security management, mobile support, system tuning, plus spam protection and email encryption. Progent also can provide customized in person or remote macOS training.

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  • Progent's Skype for Business experts can provide remote and onsite consulting services for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco Video Interop Server. Progent's certified information security experts can assist you to create and validate a security environment for your Skype for Business deployment that is compliant with regulatory standards.

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  • Progent can deliver a wide range of affordable support services to help you business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 migration consulting, Windows 8.1 consulting, Windows 7 support, MS Office and Office 365 integration and training, and 64-bit operating system expertise.

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  • Progent has lengthy experience both offering Microsoft System Center Operations Manager consulting services and utilizing this powerful proactive monitoring solution. Progent can provide small companies two affordable outsourcing service packages based on Microsoft Operations Manager: Server Monitoring Package and Comprehensive Server Monitoring Package. To view a single-page printable datasheet detailing Progent's two outsourcing packages for small businesses click: Server Monitoring Bundles.

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  • Progent offers online or on-premises help from a certified CCIE specialist to assist you to design, deploy, manage and troubleshoot converged communications networks that incorporate Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping organizations of all sizes to create advanced collaboration ecosystems by delivering expert services that include Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, IP voice and video phones configuration, and Cisco wireless VoIP phone solutions. Progent can assist you with Cisco's entire library of UC applications like Jabber, WebEx, Unity Connection, Unified Contact Center, and Unified Attendant Console.

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  • Progent offers interactive remote webinar education classes. Virtual interactive webinars provide a convenient and affordable option for teaching your IT workers to operate a broad selection of important software products such as Office and Office 365 releases of Excel, Word, PowerPoint, Outlook, Access, and Visio. Progent also can provide customized training for Microsoft Dynamics GP. In addition, Progent can deliver onsite training for customers major cities throughout the United States.

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  • Progent's certified Office Word and Office 365 Word experts offer a broad selection of affordable online consulting services to assist you to manage and troubleshoot your current Microsoft Word environment or help you to upgrade to a newer version of Office Word. Services available from Progent's experts include VBA programming, identifying and fixing compatibility problems between different versions of Word, interfacing Office Word with different Microsoft Office apps such as Office Excel and Outlook or with 3rd-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security support, and smart phone and tablet synchronization, and remote Office Word training tailored for your special requirements.

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  • Progent has published a white paper that summarizes the advantages businesses of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's Network Support Outsourcing and Co-sourcing white paper includes Progent's proven IT service delivery paradigm for network consulting that can range from desktop troubleshooting to full-service application development. The report also explains how Progent's outsourcing services can assist clients to reduce costs, improve productivity, and enhance the value of their IT network. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.

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  • Progent has put together two ultra-affordable service bundles intended to allow small businesses to get a professional network security assessment from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive examination of your IT infrastructure from beyond your company firewall to determine possible weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a network scan from a secure computer within your company firewall to assess the risk to inside threats. Both security inventory services are configured and executed from a secured external location.

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  • Progent's Juniper Networks-authorized network engineers can assist your company to plan and deploy Juniper Firewall/VPN technology, enhance and support your network infrastructure, and upgrade efficiently from discontinued devices to current versions. Progent's Junos OS consultants can provide expertise with Juniper's premier network control software to help your business to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help you maintain environments that incorporate a mix of Juniper's OS platforms.

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  • Features of Progent's IT outsource packages include network assessment to make sure that your network complies with established standards of security and remote access, 24 x 7 network monitoring using Microsoft Operations Manager to identify issues before they disrupt your organization, optional Help Desk support services from Progent's consulting staff, security auditing to help protect your information network from malicious attack, installation of Service Packs and security updates for servers and applications, savings on Progentís remote and on-site troubleshooting services, and access to Progentís team of Microsoft and Cisco-certified network engineers and technicians.

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  • Progent's Juniper Networks-authorized NetScreen consultants can help you to configure and optimize NetScreen 5000 series routers, upgrade from older NetScreen products to more current Juniper products, and repair infrastructure problems in all-Juniper or mixed-vendor environments.

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  • Virtual compute, storage and networking technologies enable IT organizations to optimize utilization, streamline network operations, and enhance application availability and data protection. run multiple virtual machines on one actual computer. Typical applications for virtual servers include resource efficiency, low-cost platforms for applications that only run on outdated operating systems, and affordable quarantining of software programming or pilot environments from production systems. Progent's virtual server consultants offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows 2008 Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization architecture and management, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize performance, reliability and ease of administration while at the same time cutting expenses; propose and validate disaster recovery strategies that reduce downtown in the event of a major failure; and deliver ongoing support, troubleshooting, and engineering services as virtualization technology advances.

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  • Progent has extensive experience providing a full-spectrum of online network consulting and emergency repair services to local governments and schools across the United States. Progent is one of the industryís pioneers in providing expert remote network consulting and has delivered network support to clients in every state. (Refer to Progent's client testimonials.) Progent's remote information technology support for local governments eliminates travel expenses and solves problems faster than on-premises service calls.

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  • Progent provides full and meaningful documentation of all support activity to ensure customers do not feel ďcaptiveĒ to their support provider. Progent sends e-mail documentation of support activity immediately after completion of each support interaction, and also provides a hard copy along with monthly invoices. Comprehensive IT service documentation makes it less risky for customers to move to a new support provider or assume increased support responsibilities in house. Good support documentation also give management the information needed to evaluate support services and produce more realistic IT budgets.

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  • Progent's Microsoft-certified SharePoint 2013 specialists, Microsoft SharePoint Server 2010 engineers and Office SharePoint Server 2007 support professionals can show you how to rationalize the economic justification for implementing the current release of SharePoint, advise you on the most sensible version of Microsoft SharePoint Server for your circumstances, offer setup and integration expertise, assist you to install MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application software to work with SharePoint Server, design a company-wide security plan that encompasses portal technology, and provide troubleshooting and Call Center support.

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  • Progent offers easy, quick, and economical access to Cisco CCIE support professionals. CCIEs are elite network gurus who are awarded this prestigious classification only through thorough testing by Cisco. CCIEs are able to handle even the most complicated issues associated with network planning, integration, repair, and support. Progentís CCIE experts cooperate intimately with Cisco engineers in identifying issues with Cisco's IOS software and developing workarounds or obtaining software updates to correct problems. Progent can provide fast access to a CCIE by telephone so you are able to get instant assistance for tough network problems that are affecting worker productivity but are outside the scope of your usual network service resources.

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  • The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your business to plan, integrate, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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  • Stealth intrusion testing is an important part of any overall IT system security strategy. Progentís security experts can perform extensive unannounced penetration security tests without the knowledge of your company's in-house network support resources. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion incident alerts and event history analysis are properly set up and actively observed.

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  • Progent's Microsoft-certified consultants offers remote or in-person support to help organizations of any size to plan, deploy, manage, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center Data Protection Manager (SCDPM) consultants can help you to upgrade from older versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for resolving particularly stubborn problems, or full project management support. Also, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration consulting experts can assist you to design and implement a smooth upgrade from Data Protection Manager 2012 to Data Protection Manager 2016 so you can benefit from integration with Windows Server 2016.

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  • The Contact Center service model used by Progent gives small companies a dependable alternative to dependence on independent service individuals by offering in-depth expertise shared by multiple engineering teams, optional round-the-clock availability of urgent help, escalation capability to appropriate experts for handling even the most intractable problems, service consistency and dependability, quick follow through overseen by veteran IT service administrators, a variety of convenient ways for initiating support jobs, plus a high level of progress visibility enabled by trouble ticket tracking and available through a web-based portal.

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  • Progent can help you setup Windows Services for UNIX or SUA to achieve co-existence between Windows and Linux/UNIX networks. SFU provides interoperability between Windows Server and various versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders via NFS and improved authentication in Windows Server Active Directory environments. SFU's Interix subsystem includes a full set of UNIX/Linux utilities and shells, support for a single rooted file system, and an application development toolkit for porting applications.

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  • Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, see Progentís Co-managed Help Desk services.

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  • Progent's Microsoft Exchange hosting support services provide an enterprise-class data center that features backed-up electrical and cooling systems, round-the-clock staffed security and IT support center, and fault-tolerant connections to Internet backbone service companies. Hosted Microsoft Exchange servers are set up as virtualized machines for fault tolerance, smooth scalability, and rapid restoration. Progent's services include complete incorporation with your network, access to handheld computing devices, continual monitoring of performance and security, spam and virus protection, security update and service pack control, Helpdesk support, per-day backup, and full messaging management support.

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  • Progentís Microsoft certified consultants can provide businesses of any size expert Microsoft SQL Server 2008 help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that facilitates the rapid creation of enterprise-level business applications that offer your business a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering consulting, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also assist your organization to carry out a cost-effective migration to SQL Server 2016 or an upgrade to SQL Server 2014 from older releases of SQL Server or from other database platforms.

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  • Progentís business information reporting consultants offer online and on premises expertise to help you with any phase of business intelligence reporting from debugging or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's BI consultants can help you to support your existing reporting system, assist you to upgrade databases and applications from a discontinued reporting platform to a modern solution, and provide custom online training to meet your individual needs. Progentís management reporting consultants offer experience in all popular BI reporting and visualization tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Designer.

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  • Progent's easy per-minute billing policy requires no complex contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra fees that increase support costs. For remote support from Progent during normal business hours, you only get charged for the actual time spent working on your issue. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when Progent's team member is actually onsite working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you may have to pay for our engineerís travel time, but not a higher emergency rate. Since Progent maintains a large pool of consultants located within the entire service territory, an available expert is typically close by to assist. Progent can also offer onsite service to most zip codes in the United States within one business day of receiving a support call. Progent's remote support group has delivered assistance to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)

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  • If you want to revamp your corporate web site, build internal webs for functions such as HR or employee orientation, establish a successful web presence for a start-up venture, or build enterprise-grade, data-driven web solutions, Progent has talented and seasoned web site developers. Web design and development consulting available from Progent's Applications Experts Team include web design, web project management, .ASP and .NET programming, and graphical content design and creation. Progent's Microsoft SQL Server developers, Oracle developers and database administrators, MySQL database application experts, and Microsoft Office Access consultants can assist you to design, build, and support database-powered sites. Progent's experts can also help you build and maintain a protected, fault-tolerant server and communications infrastructure including remote and wireless connectivity, to host your web platforms.

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  • Although the Small Business Server family has been terminated, this powerful package is still popular. Progent provides extensive Microsoft Small Business Server support services for all releases of the platform. Also, Progent's Windows Server Essentials consultants can help your business to assess the potential benefits of moving from a locally hosted environment based on Small Business Server version 2011 or earlier to a more cloud-centric computing model by carrying out an upgrade to Windows Server Essentials and to Microsoft's cloud-based applications. Regardless whether your resources are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of both, Progent offers full-service consulting, technical support, and application development services for Microsoft's strategic platforms including Windows Server, Exchange, SharePoint, and Microsoft SQL Server. .

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  • If you incorporates Cisco appliances, you may be using an outdated release of IOS, the operating system used in virtually all Cisco router and current Cisco switches. Cisco often provides upgrades to IOS in order to fix bugs, shore up security weaknesses, or add functionality. Unfortunately, updating IOS and other Cisco control software can be tricky, depending upon your Cisco device and your network infrastructure. For example, there may be limitations of local Flash storage that could cause a new software release to execute incorrectly. Progent's Cisco CCIE network engineers can provide a wide array of services associated with upgrading Cisco IOS software or other Cisco OS like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform inventories of your router software, propose sensible updates, prepare Cisco appliances, transfer images/, configure and test your Cisco software, tune performance, troubleshoot issues, and train your IT managers how to take advantage of all important new features.

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  • The sophistication and versatility of Windows Server 2008 calls for an IT professional with hands-on experience and broad knowledge in architecting and building cohesive and comprehensive business information networks. The experience of Progent's seasoned Windows Server 2008 consultants, with an average of over a decade of background integrating Microsoft-powered solutions, helps insure your success in supporting and troubleshooting your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to evaluate the advantages of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later or later. If you are planning on building a hybrid architecture that combines local resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

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  • Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster OS Rolling Upgrade, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable creation of a stretch cluster quorum witness based on Microsoft Azure.

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  • VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.

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  • Progent's design services for fault tolerant IT systems offer access to Microsoft and Cisco-certified consulting professionals who can help you implement a robust network that incorporates essential technologies and processes for mission critical applications. Progentís consulting experts can assist you to implement a network architecture with features such as redundant Internet connections, system load balancing, zero-downtime data centers, multi-site backup and restore, fault tolerant interoffice connectivity, and fault tolerant multi-location systems. Progent can also provide disaster recovery preparedness consultants to help you design, validate, and document a disaster recovery procedure based on best practices.

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  • The failover server cluster technology incorporated into the latest releases of Microsoft Windows Server is dramatically re-engineered to simplify the installation, setup, and maintenance of clusters and to offer improved levels of system availability, security, performance, and versatility. New or enhanced capabilities include cluster Validation, easier configuration and deployment, unified cluster administration, redesigned cluster infrastructure for increased uptime, better security and quorum structure, fewer failure points, more disk and memory capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can help your company evaluate the advantages of failover clusters, plan and execute an installation, educate your network support personnel to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a disaster recovery plan. Progent's Windows Server 2016 disaster recovery experts can help you you to plan and deploy an affordable disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

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  • Progent's Citrix desktop virtualization experts can help you to design, install, manage, and support a virtualized Windows desktop and application delivery and management solution by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can help you enhance your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and maintain a remote datacenter that offers high availability, advanced security, and rapid disaster recovery. Progent can also help you with other virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

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  • Load balancing your servers improves throughput and offers fault tolerance by side stepping downed servers in a load-balanced array. Progent's load balancing engineering services address a wide array of fault-tolerant load balancing technologies including network load balancing, load balanced applications, network backbone routing, and content dispatching technology including Cisco Content Engine. High availability load balancing vendors for which Progent offers consulting services include Windows 2008 Server R2 Network Load Balancing Manager, the NLB feature of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 BIG-IP Global Traffic Manager.

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  • There are several hundred enterprise-level data center colocation Sites in the and larger metropolitan areas across the United States, and Progent's colocation expert consultants can enhance your systemís reliability and performance by helping you choose a colo site that addresses the specific requirements of your business such as geographic proximity, space, connectivity, affordability, and extra additional features and services. Progentís colocation center support services are designed for companies with hardware housed at colocation hosting facilities and in need of on-demand in-person help at the colocation site as well as remote help from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of colocation center consulting services including system architecture analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, design and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall integration and support, designing load balancing environments, and creating fault tolerant server and storage cluster systems.

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  • The majority of small office multi-site communications infrastructures lack fault tolerance to handle Internet circuit failures. Progentís multi-site communications professionals can help small businesses create non-stop Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office connections supported by zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable 24x7 interoffice networking.

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  • Progent offers advanced remote expertise for business continuity planning, testing, and education to help your company to prepare for potential disasters, reduce service disruption for your most critical IT operations, avoid lost information, and comply with regulatory mandates and contractual requirements. Progent's business continuity experts can team with your management and IT support group to provide risk and business impact evaluation, identify dependencies, identify the resources required to run your organization, prioritize business-critical network services and define allowable restoration times, qualify hot backup centers, set up safe remote connectivity for crucial workers, implement emergency notification systems and assign duties for personnel, document a comprehensive recovery plan, and provide training for key people to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can show you how to create an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

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  • In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers enterprises expert consulting for products from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper/Netscreen, Palo Alto Networks, and Fortinet. Progent can help you create a detailed security strategy and choose appropriate technologies from multiple suppliers to achieve your security goals while sticking within your budget restraints.

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  • Progent has delivered remote network support service to companies in every state in the country. Many of these customers have indicated their appreciation to Progent via testimonials to the high quality of Progent's service staff. Check out Progent's client testimonials to see what people have said about the high level of Progent's consulting services.

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  • Hyper-V 2016 incorporates core technologies first developed for and refined on Microsoft Azure, among the world's biggest public clouds. This dramatically enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, configure test environments to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration strategy, educate your IT management and support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

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  • Progent's consultants for Mac technology can support the creative aspect of Apple macOS and OS X systems by offering support services and training in graphics, sound, and video. Progent's consultants can offer expertise in a range of macOS and OS X programs such as Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also help you with discrete areas such as digitizing audio or video or building a video post production facility.

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  • Progent's CISSP certified security staff and CISM certified security experts can help you to protect your Apple macOS and OS X network system through professional services such as running comprehensive security assessments, cleanup after virus and worm assaults, setting up firewalls, implementing safe mobile access, installing advanced applications for defense against viruses, spam, and harvesting attacks, and developing a comprehensive security plan customized for your business and network system.

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  • Progent's Microsoft Exchange Server 2016 migration consultants and Exchange 2013 consultants can deliver affordable online and on-premises support to carry out your migration to Microsoft Exchange 2016 or Microsoft Exchange 2013, generate thorough documentation of your upgraded email environment, educate your network support team and users to get them up to speed quickly on Microsoft Exchange 2016 or Microsoft Exchange Server 2013, and provide ongoing management consulting and engineering help.

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  • Progent's MySQL application programmers, database architects, and DBAs can provide cost-effective remote DBA or application programming support and can assist organizations of all sizes to configure and manage MySQL within a dependable IT environment that provides high levels of speed, expandability, and protection. Progent also has experience helping companies migrate applications from an Oracle environment to MySQL.

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  • Progent's Office Access developers and consultants offer cost-effective remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers advanced help for application programming, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also can provide custom webinar training for Office Access programming and database administration.

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  • Progent can provide businesses with an information management expert who can act as a temporary or part-time Chief Information Officer. This experienced IT executive can provide long-term direction to assist you to deploy appropriate technology to improve business operations so they match more closely with your corporate objectives. Your company can develop and implement a well thought out information technology plan without absorbing the cost of a full-time senior IT executive. Vital services Progent's part-time Chief Information Officer can perform include growth strategies, establishing technology budgets, developing models for TCO, reengineering workflows, negotiating contracts with vendors, defining security and compliance standards, cash flow management, streamlining data center management, patch management, IT asset documentation control, and disaster recovery/business continuity preparedness.

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  • ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn about Progent's complete ProSight line of value-priced managed services for small and medium-size organizations

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  • Progent offers the support of Microsoft-certified SQL Server 2012 engineers as well as seasoned database application developers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and security professionals to assist you to maintain Microsoft SQL Server 2012 or execute a smooth upgrade to SQL Server 2016.

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  • Progent's data backup consultants can provide help for a broad range of utilities and technologies that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with all major data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability solutions. Progent also offers help with Acronis, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized organizations as an affordable end-to-end service for reliable backup and disaster recovery.

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  • Progentís Wireless Site Survey assists you to design and install a WiFi LAN optimized for your environment, providing you a WLAN that has the reception, performance, capacity, Quality of Service, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed onsite service. Progentís onsite survey includes physical walkthroughs, RF and data protection audits of your current WLAN, evaluation of your buildingís floor plans, testing for RF interference, RF propagation modeling, identification of the best locations for customer-specified Wi-Fi Access Points such as Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive report describing a new wireless network.

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  • Progent can provide the support of a certified video conferencing consultant with expertise deploying technology from the leading telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help your company to design, install, upgrade, or maintain a telepresence environment that preserves your investment and optimizes the business value of your IT network. Progent also offers the expertise of network infrastructure engineers able to help businesses of all sizes to build and troubleshoot a network that delivers the speed, dependability, security, and expandability you need to accommodate your telepresence environment.

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  • Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of technical services to help companies of all sizes to maintain, administer, and repair networks that include desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration help.

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  • Progent's certified Windows Server 2012 support experts can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, develop an enterprise-wide security plan, streamline network administration, help with creating applications, and build and test a DR/BC plan. If you are considering upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to assess the benefits of Windows Server 2016 for your business and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model.

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  • Progent's Test and Training Lab at the QTS Data Center in Sacramento can be used for piloting mission-critical applications, developing efficient system upgrade procedures, assessing and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility problems, and establishing training systems for new products and technologies. For Progent clients without adequate internal resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep vital network projects on schedule.

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  • Progent's low-priced after-hours remote support program offers clients round-the-clock access to remote technical support from Progent's TRC. Services offered beyond regular business hours include fixing issues with Microsoft server products, MS Windows desktop support, assistance with MS Office programs, system backup and restore, and basic routing and switching help for Cisco networking products.

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  • Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of online IT support available for emergency as well as standard issues. For emergency problems that impact multiple workers, crucial personnel, or a mission-critical program, the TRC can engage in one hour or less. For non-critical problems, the TRC is committed to address your issue in two hours or less. Under any circumstance, your ticket will be generated quickly and accurately, you will receive an acknowledgement from the trouble ticket system, and the TRC will contact you on every resolved issue to make sure you are comfortable with the resolution and willing to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

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  • Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a redesigned architecture. These enhancements affect vital areas like ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can provide online or on-premises expertise to help you manage, optimize and debug your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current version of Exchange Server in an on-premises, cloud-based, or hybrid deployment.

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  • Among the common online Cisco router support services available from Progent include configuring domain name, DHCP, routing tables, NTP, and user accounts; setting up HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, and BGP peering; upgrading router's IOS image; validating failover; troubleshooting VPN tunnel problems; producing a network diagram and documenting configuration; plus policy and disaster recovery planning.

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  • Progent's Cisco-certified Wi-Fi experts can provide Cisco Aironet Wi-Fi access point consulting and Cisco Wi-Fi controller expertise to help you benefit from the IEEE 802.11ac Wi-Fi specification to get three times the performance for your wireless LAN while expanding the area covered.

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  • Progent's Windows 10 planning and migration experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Remote and on-premises evaluation and migration support for Windows 10 offered by Progent include ROI analysis, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, security and compliance, streamlined deployment and management, network optimization, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and ongoing technical help.

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  • Progent has been providing SharePoint support since the first product was published more than a decade ago, and Progent has the breadth and depth of IT knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; decide whether an in-house, online or hybrid deployment is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in specific jobs associated with your SharePoint 2013 deployment.

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  • Progent's Microsoft System Center consulting experts have more than a decade of background configuring, supporting and fixing the key components that make up System Center and can help your organization to plan, deploy, maintain, and fix your System Center 2012 R2 solution to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also offers System Center 2016 upgrade planning and support to help you to move to the latest version of Microsoft System Center from a previous one or from a third-party datacenter management solution to provide the benefits of enterprise-class provisioning, automation, security, plus infrastructure and application availability and performance monitoring.

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  • Progent's SCVMM 2012 consultants can assist organizations of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to move from an older version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you realize maximum business value. Progent also offers SCVMM 2016 migration expertise to assist you to plan and execute a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new assurance features, high availability VMM storage fabric, and other enhancements.

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  • Progent's Microsoft-certified SCOM 2012 consulting experts have more than 15 years of background designing, implementing, optimizing and fixing SCOM environments and can provide organizations of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises technical support to assist you to fix critical problems uncovered by SCOM 2012. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

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  • Microsoft SQL Server 2014 incorporates major improvements in key areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite consulting services including planning, deployment, management, remediation, and software development services to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. If you are already running Microsoft SQL Server 2014, Progent can assist your company to perform a cost-effective transition to SQL Server 2016.

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  • Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile OS that allows small businesses to transition from the older stand-alone in-house datacenter to the modern hybrid computing model that combines local and cloud-based resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to assess the possible productivity and cost benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud model for your network environment. Progent offers full-service project management support so you can plan and execute a smooth migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent can also provide continuing consulting, troubleshooting, and customized training. (Learn about Progent's Office 365 integration with on-premises installations of Exchange and Microsoft Azure planning and integration consulting services.)

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  • Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud readiness, supports popular handheld devices, allows single login with Azure Active Directory, and tightens security. Progent's experienced Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and hands-on experience to address the critical IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the return on your investment in this powerful product.

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  • Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a wide range of online support services to assist your organization to plan, program, pilot test, install, administer, and troubleshoot business applications based on any version of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the latest versions of Excel, support Excel on Apple iOS and Android mobile devices, and fix compatibility issues between various versions of Excel. Progent can provide as-needed support to clients who need a fast fix to a stubborn problem associated with Office Excel and Progent also offers full project management support for upgrading or developing mission-critical application software built on Office Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the needs of individuals or groups.

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  • Progent's Office and Office 365 experts can help companies of any size to integrate Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless solution that offers fast return on investment and promotes improved business results. Progent can assist you to integrate Microsoft Office or Office 365 applications with each other and with additional core Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also assist you to fix compatibility problems between different releases of Office desktop and can provide live online Office and Office 365 training to individuals and groups.

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  • Progent's MS Exchange Server 2016 consultants can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including planning high availability system topology for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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  • Progent's Cisco Meraki Wi-Fi AP experts offer online and onsite support services to help organizations of all sizes to design, install, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to configure and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products such as Catalyst, Nexus and Meraki switches, routers and firewalls to create a cohesive network infrastructure that delivers the same access, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their location or computing device. (Check out Meraki switches consulting services.)

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  • Microsoft Lync 2013, renamed Skype for Business, allows organizations of all sizes to create a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web conferencing with app sharing, as well as IP and PSTN telephony across a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (via Lync Online) or mixed model appropriate for your present and long-term goals, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT staff and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook, Word and PowerPoint. Progent's Skype for Business Server experts can also assist your organization to design and implement out an efficient migration to Skype for Business.

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  • ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Read about the entire ProSight line of low-cost network management outsourcing services for small organizations

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  • Progent's iPhone and iPad integration consultants can provide cost-effective remote consulting to help you to plan, configure, and fix any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or maintain a highly available, secure and scalable infrastructure that aligns with your computing model. Progent can also provide online and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the business value of your IT network.

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  • Progent's Android smartphone integration consultants have extensive background providing remote and onsite assistance for organizations of all sizes who need to incorporate Android phones and tablets into their IT networks so that mobile clients can be productive from anywhere. Progent has the breadth of skills to solve technical issues that involve numerous manufacturers and that entail a mix of older and current technology. Progent offers budget-friendly remote expertise to help you with any aspect of designing, configuring, managing and troubleshooting your BYOD environment. Progent can provide as-needed technical support to help you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to help you finish major IT initiatives on schedule and on budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide expertise with operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual classes to help you manage and use Android phones and tablets securely and productively.

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  • Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, data security, availability, BOYD integration, plus integrated BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide remote and on-premises support to help organizations of any size to plan, implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics ERP, Skype for Business, and SCOM.

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  • Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.

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  • Progent's Microsoft Azure planning and integration experts can assist you with every phase of Azure cloud migration including needs definition, readiness evaluation, solution architecture, pre-production testing, implementation, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help you to set up and debug firewalls and VPN connections so your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to create a hybrid ecosystem that transparently combines on-premises datacenters with Azure resources.

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  • Progent's Amazon Web Services (AWS) integration consultants can provide affordable online consulting to assist companies of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-centric or hybrid networking models that seamlessly incorporate Amazon AWS resources. Progent can provide occasional expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud platform.

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  • Progent's hybrid cloud solutions consultants offer advanced remote support services to assist businesses of any size to integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in hybrid network models that utilize local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

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  • Progent's wireless technology consultants have broad backgrounds in the integration and maintenance of wireless networking technology and can help you to design, configure, manage and repair wireless solutions that are secure, robust, expandable, easy to manage and use, ready to support your vital applications, and transparently incorporated into hybrid cloud environments. Remote and on-premises support provided by Progent cover a variety of wireless technologies and include smartphone and tablet integration, Wi-Fi infrastructure planning and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

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  • Successful integration of Cisco's wireless IP phones typically requires that you set up and optimize numerous components of your wireless infrastructure including wireless access points, switches, Cisco wireless LAN controllers, and network management software. Progent's wireless IP phone configuration experts can provide remote and onsite support to help you build and manage a Cisco wireless IP phone solution by providing services that can range from troubleshooting the set up of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

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  • Microsoft supports transparent hybrid environments that integrate Office 365 and on-premises Exchange deployments. This permits you to have specific mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any phase of designing, integrating and debugging your hybrid Office 365 network. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical problems and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is completed on time and within budget. For details about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

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  • ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all potential issues can be addressed before they can impact productivity. Learn about Progent's complete ProSight line of affordable managed services for small and mid-size businesses.

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  • Cisco Unified Communications Manager (CUCM), originally known as CallManager, is the foundation of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express (CME) provide a location-independent IP-PBX solution by integrating with unified messaging apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM consultants can help with any aspect of CUCM configuration and troubleshooting in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, creating UCS server failover systems for survivability, and integration with Microsoft Exchange Server and Skype for Business.

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  • Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail solution that facilitates productive collaboration by offering flexible set of options for accessing voice messages within an environment that is simple to implement and maintain. Unity Connection allows you to access and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and corporate satellite offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your CUE deployment delivers the highest possible business advantage.

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  • GIAC was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are recognized by companies and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the network security disciplines covered within the GIAC accreditation such as auditing network security mechanisms, event handling, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory mandates for reporting events.

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  • Progent's data loss prevention consultants and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or unauthorized information or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid being blacklisted and stay in compliance with industry privacy standards and regulatory mandates such as HIPAA and Sarbanes-Oxley. Read about the entire ProSight series of value-priced outsourced network management services for small and mid-size businesses

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  • The latest version of MS Dynamics NAV ERP includes powerful new features including tailored Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts can provide software development, configuration and troubleshooting services to enable your company to benefit from MS Dynamics NAV. Progentís engineers can assist you to integrate Microsoft Dynamics NAV ERP software to other services and programs. In addition, Progent can help you to design and utilize databases so you can enhance your understanding of your operations, acquire more customers, expand your marketing strategies, and build successful alliances.

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  • Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE integration consultants can help organizations of any size to design, integrate, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers affordable online or onsite expertise to help businesses to move smoothly to a modern unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can assist you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.

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  • Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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  • Progent can provide enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's entire family of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN storage environments quickly and affordably following leading practices.

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  • VMware's NSX network virtualization platform enables you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly restore the complete logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager and VMware NSX.

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  • NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with replication to deliver rapid, zero RPO disaster recovery between datacenters located as far as 300km apart from each other. Progent can provide access to a certified NetApp MetroCluster expert who can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by providing help with procedures like assigning disk pools, determining aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your disaster recovery solution to prove adherence with information assurance standards and regulatory mandates.

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  • Configuration Manager 2016 automates software deployment across multiple sites, centralizes security and compliance settings management, inventories network resources, guards against corporate data leakage, performs network health monitoring, enables secure end-user self service, and delivers a single point of control for administering multi-operating system networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help you with any aspect of planning, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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  • Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

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  • System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to offer a unified mechanism for deploying and managing virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of all sizes with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade efficiently from older versions of Virtual Machine Manager, develop workflows for creating and installing virtual machines and VM hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches, develop and refine PowerShell scripts, and assist you to evaluate the potential advantages of the latest technologies such as Storage Replica and Host Guardian Service. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware ESXi support.

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  • Microsoft System Center 2016 Data Protection Manager provides small and medium-size organizations near-continuous backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for key platforms like Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V as well as VMware, and can use Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can help you to design, deploy, manage, and repair an enterprise-wide backup/restore system powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployments. Progent offers online or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or deliver end-to-end project management or co-management services to help you finish your Data Protection Manager 2016 initiative on time and on budget.

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  • ProSight Active Security Monitoring service is a next-generation endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn about the entire ProSight line of affordable managed services for small and medium-size businesses

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  • Progentís ProSight WAN Watch infrastructure management service makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Read about the entire ProSight line of low-cost managed services for small and medium-size organizations

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  • Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight series of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, update management, automated backup and disaster recovery, infrastructure management, private cloud hosting, and network infrastructure documentation management. To read Progent's eBook on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

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  • ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight suite of managed services for small and mid-size organizations.

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  • Prosight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable and more secure Active Directory environment. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. For more information about ProSight Network Audits and to view sample reports, visit ProSight Network Audits.

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  • Altaro VM Backup software offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore capability for individual files and emails, extensive support for Windows CSV and for VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to assist you to design, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software. For details, see Altaro VM Backup Certified Consultants.

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  • Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to assist you to plan, configure, manage and repair a backup and disaster recovery system based on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consulting.

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  • Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

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  • Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and service companies to simplify supply chains and improve the efficiency of critical business processes to get products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite consulting that spans from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, training, and database administration. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

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  • Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

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  • Progent's Cisco wireless controller experts can assist your business to configure Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller products. Progent can provide expertise for physical and software-based Wi-Fi controllers and can assist you to determine which type is appropriare for your Wi-Fi solution. For Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller consulting.

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  • Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. UniFi devices installed on multiple sites with any number of APs can be remotely provisioned and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless professionals who can help you to determine the value of Ubiquitiís UniFi products for your environment and assist you to plan, install, manage, and maintain your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

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  • Progent's Cisco-certified IP Voice specialists offer Cisco UC540 consulting services to help you to maintain your legacy UC500 VoIP system or plan and carry out an efficient migration to a current VoIP system.

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  • Progent's Jabber consultants offer online or onsite expertise to help businesses of any size to plan, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for the products, technologies and services that make up building a cohesive Jabber solution including Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a modern collaboration ecosystem.

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  • Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any facet of IT security. Progent can help create cost-effective security solutions that protect a small office against advanced malware attacks or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid networks that support onsite, online, and mobile clients accessing IT resources spread across a mix of physical datacenters and various clouds.

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  • The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to verify a consultant's skills to design, deploy, and support IS control mechanisms to mitigate risk. Progent can provide the expertise of a CRISC-certified risk management consultant to assist your company to create and carry out a risk management plan that follows leading practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and IT budget.

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  • Progent can provide the support of CISM Certified security management consultants. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of performance that IT security managers are expected to learn. CISM gives business management the confidence that those who have qualified for their CISM certification have the experience and knowledge to deliver efficient cybersecurity management and consulting consulting.

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  • The Certified Information Systems Auditor credential is a globally recognized qualification that indicates expertise in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo a comprehensive test administered by the ISACA professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant trained to help companies in the areas of IS audit services, information technology administration, network assets and infrastructure ROI, information technology support, safeguarding of information assets, and disaster recovery preparedness.

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  • Global Information Assurance Certification (GIAC) was founded in 1999 to certify the skill of IT security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer support for all of the network security capabilities covered within GIAC accreditation such as evaluating network security mechanisms, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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  • Progent can provide the help of seasoned ransomware recovery experts with the knowledge to restore a network damaged by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky. To learn more, visit ransomware removal and restoration consulting.

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  • Microsoft SharePoint Server 2016, intended for onsite deployments of the SharePoint content management platform, offers deep integration with Azure-hosted SharePoint Online and Office 365 to allow hybrid network models that seamlessly combine local and cloud infrastructure and services. Additional enhancements include rapid provisioning with the MinRole installation feature, larger scale, faster performance, stronger security and compliance, enterprise analytics with Power BI integration, and a modernized user experience for team projects. Progent's Microsoft-certified SharePoint consultants offer economical online and on-premises consulting expertise, software development, and technical support support for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint. To learn more, see SharePoint 2016 migration and hybrid deployment consulting services.

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  • Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided system integration, software development, education, and troubleshooting services since the product's original release. Progent offers advanced support for updating legacy Dynamics GP deployments. Progent can help you to plan, validate, and carry out a cost-effective upgrade from a an outdated release of GP to the current edition of Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting services.

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  • Progent's Power BI consultants can help you to design, install, maintain, enhance or debug your Power BI environment. Progent can also assist you to prepare your target data for Power BI reports and dashboards. Progent can assist you build and manage an onsite, cloud based, or hybrid architecture for Power BI. To learn more, see Progent's Power BI consulting services.

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  • Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, managing ownership, remote desktop control, status tracking, problem solving, and and reporting. Intended for smaller organizations with few full-time service technicians for desktop issues, Progent's Help Desk Services provide remote support at a substantial discount off Progent's normal desktop troubleshooting rates. Progent also offers fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Progentís remote desktop Call Center services for small organizations.

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  • SharePoint 2019 offers the modern experience of cloud-hosted SharePoint Online, serving as a transitional release that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises expertise, application development, and debugging services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud infrastructure into a cohesive information management solution. To find out more, visit SharePoint 2019 solutions services.

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  • Cisco's Small Business family of APs are Linux-powered units engineered as value-priced wireless APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts offer online or onsite integration and troubleshooting support to assist you to design, implement, upgrade, optimize, administer and debug Cisco Small Business wireless AP environments of any size or topology. To learn more about Progent's consulting services for current and legacy Cisco Small Business family of wireless APs, refer to Cisco Small Business 100, 300 and 500 wireless APs configuration and troubleshooting.

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  • Progent can assist you in any facet of your migration to Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients. To learn more, visit Progent's MS Exchange 2019 planning and configuration services.

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  • Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern security environment that extends across your data center and cloud resources and guards all users anywhere with any device. To find out more, see Progent's Palo Alto Networks firewall planning and integration services.

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  • Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer centralized control of advanced security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can assist you to design and carry out an efficient migration to Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that span local offices, data centers, and cloud resources. For details about Cisco's Firepower line of Next Generation Firewalls (NGFWs), visit Cisco Firepower Series firewalls consulting experts.

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  • Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist your business to deploy your Fortinet FortiGate security appliances to protect your IT resources at the network edge, within the data center core, at branches, and in the cloud. To find out more, refer to Fortinet FortiGate firewall integration consultants.

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  • Progent's Check Point firewall consultants can show you how to design, integrate, and manage firewall environments built around Check Point NGFW firewalls and Check Point's subscription-based security services. Progent can also help you to maintain legacy Check Point firewalls or upgrade efficiently to Check Point's next-generation firewalls. To find out about Progent's consulting and support services for Check Point firewalls, refer to Check Point next generation firewall configuration consulting.

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  • Progent's WatchGuard experts can help you integrate WatchGuard Firepower Firewall/VPN security appliances that fit your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate to current WatchGuard Firebox firewalls. To find out about Progent's consulting and support services for WatchGuard firewalls, visit WatchGuard firewall integration expertise.

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  • Progent's SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection solution and build security into your business operations. To learn more, see SonicWall-certified firewall consulting services.

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  • Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can assist your organization to plan and implement a smooth migration of your current SQL Server environment to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's consultants offer online or onsite support services ranging from as-needed design review or debugging to end-to-end project management to make sure your SQL Server 2017 project is carried out on time and on budget. To find out more, visit SQL Server 2017 migration consulting expertise.

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  • Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to assess the business case for upgrading to SQL Server 2019 and can provide rapid remote or onsite access to experts in solution design and deployment, application programming, SQL Server management, and cybersecurity. To find out more, visit SQL Server 2019 integration consulting.

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  • Progent's Google Cloud Platform (GCP) planning and integration experts can provide cost-effective remote and on-premises support to assist businesses to move any part of their core network resources to Google Cloud Platform (GCP). This can reduce time and equipment expense and allow the use of Google's state-of-the-art machine learning technology. Progent can assist you with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

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  • Progent has two decades of background assisting small and mid-size organizations to plan, implement, optimize, administer, and debug computer networks that incorporate remote workers. For details about Progent's support services for telecommuters, go to at-home workforce solutions.

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  • Progent can help small and medium-size businesses to design, set up and troubleshoot the network infrastructure needed to support offsite workers. Aspects of network infrastructure for which Progent's experts can provide assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN design and implementation, and reliable Internet connections. For details about Progent's infrastructure consulting expertise for at-home workers, visit network infrastructure consulting expertise for teleworkers.

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  • Progent can assist small and medium-size businesses to deploy VoIP solutions to provide their at-home workforce the benefit of virtual extensions of the company phone network. To find out about how Progent can assist your teleworkers to integrate and debug VoIP solutions, go to IP voice consulting expertise for teleworkers.

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  • Progent's experts can assist small and medium-size companies to deploy and troubleshoot teleconferencing platforms to allow their telecommuters to interact securely and effectively with colleagues and clients. For details about how Progent can help you to install and manage video conferencing applications for remote workers, see teleconferencing consulting expertise for a remote workforce.

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  • Progent can assist small and mid-size organizations to configure collaboration software such as SharePoint and Microsoft Teams to make it easy for their at-home workers to benefit from positive interaction with fellow workers and other stakeholders. For details about ways Progent's consultants can help companies to integrate and maintain collaborative platforms for remote workers, go to collaboration software consulting expertise for remote workers.

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  • Progent can help small and mid-size organizations to provide their at-home workforce with safe and reliable integration with public cloud applications and services. For details about how Progent's consultants can help you to configure resilient Cloud connnections for their at-home workforce, go to cloud expertise for a remote workforce.

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  • Progent can provide small and mid-size organizations overflow or comprehensive Help Desk support for a remote workforce. For details about Progent's supplemental or comprehensive Help Desk services for a remote workforce, visit Help Desk support for telecommuters.

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  • Progent can help small and mid-size companies to install network security protection solutions and deliver cleanup expertise to support teleworkers. For details about Progent's cybersecurity defense expertise for teleworkers, see security defense solutions for telecommuters.

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  • Progent can help small and medium-size businesses to design, implement, validate and maintain backup/restore technology to support a remote workforce. To find out about Progent's backup/restore services for remote workers, go to data protection solutions for teleworkers.

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  • Progent can help small and mid-size companies to implement centralized remote endpoint management platforms for administering endpoint devices used by telecommuters. For details about ways Progent's consultants can assist your business to manage the remote endpoints of your at-home workers, visit expertise for managing the endpoints of your teleworkers.



    An index of content::

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    SQL Server 2016 offers significant improvements in performance, scale, security, high-availability, BOYD integration, and integrated analytics and reporting. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Jason support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help organizations of any size to deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

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    VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the complete virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager and VMware NSX.

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    Progentís IT outsourcing packages offer economical network support for small organizations. Whether it involves designing network architecture, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can reduce expenses and eliminate risks, allowing IT support budgets to increase in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and highly available network architecture for your vital business software based on Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's Mac consultants can support the creative facets of Mac environments by providing help services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.

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    Progentís Microsoft-certified engineers can assist you to update your workstations from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit PC desktop computing, design an efficient upgrade strategy that reduces business interruptions, and deliver economical, professional remote help to aid your organization to install 64-bit PC desktop operating systems and applications on your current hardware.

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    Progent can help organizations of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your company to migrate from a legacy release of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM ecosystem so you realize maximum return on investment.

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    24-7 Technology Consulting Windows 7 Backup and Restore

    Progent's Microsoft certified consultants offers remote and onsite support expertise to assist you to administer, support, and repair PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, disaster recovery, remote connectivity, smartphone and tablet integration, wireless network design, and remote system monitoring.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent can assist small and mid-size organizations to configure and troubleshoot teleconferencing technology to enable their remote workforce to collaborate effectively with teammates and customers.

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  • Great Plains Migration Computer Consultant Top Dynamics GP Accounting Troubleshooting

  • Consultant Services SCCM 2012 Device Management
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    Progent's Microsoft-certified consultants can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older device management solution or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Progent's Cisco-certified Wi-Fi consultants can assist you to evaluate the benefits of adopting Catalyst wireless controllers to manage Wi-Fi networks of any scale. Progent can help you to support and debug your existing Wi-Fi network or help you design and carry out an efficient migration from earlier generation wireless controllers to current solutions.

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    Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can afford a level of network stability that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost services created to assist you to detect and fix a an array of IT network problems before they can hurt productivity.

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    If your company operates a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISM and CISSP-premier consultants can help your whole organization in a wide array of security topics including security administration practices, security architecture and models, connection control products and techniques, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the basic skills and worldwide standards of knowledge that information security professionals are expected to possess. These accreditations provide executive management the assurance that consultants who have achieved their CISA or CISSP qualification have the experience and theory to deliver effective security support and consulting help.

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    Progent has been delivering SharePoint consulting services since the first SharePoint product was released more than a a dozen years, and Progent has the scope of technical know-how to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and select the right version of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in individual jobs related to your SharePoint 2013 migration.

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    Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support to help organizations of all sizes to plan, deploy, maintain, expand or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology such as switches, ASR routers and firewalls to build a cohesive ecosystem that provides the same access, performance, security compliance, manageability and availability for wired and Wi-Fi users irrespective of their mobility or computing device.

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    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware.

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