Bakersfield Consulting Experts for IT Support Companies
Transparent Temporary Staff Help
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Bakersfield
Progent's consulting services for network service firms in Bakersfield California enables your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless extension of your in-house network support team. These services can put you on the fast track to add to your revenue, close gaps in your service catalog, satisfy your customers, and increase your profits.
Progent's team of network engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you promote and preserve your company's brand.
Progent is a network consulting firm with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private computer support company in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Services With Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing systems are not only costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support organizations seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their company branding while delivering their clients responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
- Normal service hours are from 5am to 7pm PST, five days per week.
- Extended support is available at extra cost.
- Optional on-premises service in larger metros is available throughout the US at extra cost.
- You keep complete control of your customers and invoicing.
- Your clients enter requests by means of your own branded web portal, an 800 number, or by directing an email to your dedicated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a single source for practically all technical expertise your clients may require. You can grow your team and strategic IT skills steadily without having to decline opportunities owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, under your management, and invoices your firm rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Extensive Documentation: Progent utilizes an advanced service reporting system to make sure all services delivered are thoroughly described. This enables you to shift account assignments to internal consultants when you have sufficient staff and appropriate skill sets.
- Safely Expand Your Service Business: You can quickly and efficiently take on additional opportunities outside your main fields of expertise and open additional geographies without the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more services to more customers using your own brand.
- Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a dependable resource for growing your IT support business.
- Rapid Problem Escalation: With a large team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
- Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Efficient remote service saves money while delivering quick results.
- Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Bakersfield, California Organizations
Progent's veteran team of certified consultants can deliver Bakersfield, California companies a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Microsoft Entra ID Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Technical Support
- Work from Home Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Security and Compliance Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- Apple iPhone Integration
- Android Phone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Reseller Program for IT Service Providers in Bakersfield, California To learn more details about Progent's reseller support for network service organizations in Bakersfield, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
MRTG Specialist
Immediate Linux Network Monitoring Technical Support
Network monitoring ordinarily involves tracking a system's resource utilization in order to uncover throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux and can be used to observe multi-OS networks where UNIX and Windows operate together. Progent's system integration consultants can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's UNIX support professionals provide small companies and programmers help with managing and servicing UNIX and Linux networks that coexist with Windows-based products.
Microsoft Lync Server 2013 Front End Server Consultant
Lync Server 2013 conference bridges Consult
Progent's Microsoft consultants can assist you to assess the benefits of Lync Server for your business and can help you to plan and execute an installation of Microsoft Lync Server that unifies the control of IM and Presence and increases the output of your in-house employees, at-home workers, and mobile workforce. Progent can also help your company to carry out an efficient migration to Microsoft Lync Server from Office Communications Server or from Live Communications Server, interface Lync Server with Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can use Lync Server 2010 to enhance the team-computing functions of Microsoft Office applications, and offer online seminars and ongoing support for Lync and other Microsoft platforms.
Microsoft SQL Services
Programming Firm SQL Server Capacity Planning
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts as well as to information workers, lessening the complexity of creating, deploying, managing, and accessing enterprise information and database programs in environments ranging from mobile devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and wide knowledge in planning and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Aironet Engineer
wireless IP phone integration Remote Support Services
Progent's Cisco-certified Wi-Fi technology consulting experts can help you to deploy, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Emergency 24x7 HelpDesk IT Consultants
Help Desk Software Selection and Deployment Technical Consultant
The Contact Center service model adopted by Progent gives small companies an efficient option to dependence on independent service individuals by offering extensive expertise accessible to multiple support teams, optional 24x7 availability of emergency help, escalation capability to world-class engineers for handling even the most complex problems, support consistency and dependability, quick follow-up overseen by veteran service managers, a selection of convenient mechanisms for requesting service tasks, plus a high level of progress transparency enabled by ticket tracking and accessible via a web-based portal.
Information Risk Evaluation Engineer
External Cybersecurity Inventory Technology Professional
Progent offers small businesses a pair of low-cost security evaluation packages that include, at a preset fee, remotely managed inventory scans of your network security profile which are analyzed by professional security engineers who interpret the results of the remote scan, present objective summaries of your existing network security, and offer suggestions for improvements. Progent has developed two non-overlapping security evaluation packages for external and internal security scanning that are priced to fit the restricted budgets of small companies while providing enterprise-quality evaluations of your IT network's exposure to attack.
UNIX with Windows Configuration
Windows and Solaris Online Consulting
Progent's UNIX family support experts provide small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of experience offers you an easy one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform connectivity and communications solution that allows UNIX and Microsoft interoperability by integrating MS Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
24 Hour SentinelOne Singularity Complete Reseller On-site Technical Support
SentinelOne Singularity XDR Consulting Services
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that incorporates AI software and expert services to provide comprehensive endpoint detection and response.
Symantec VelociRaptor Cybersecurity Firms
Symantec Firewall Security Team
Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor line or help you migrate to more recent firewall solutions. Progent can also enable you to design and execute a comprehensive security plan that can include firewall and VPN appliances and utilities, managed security and virus defense services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your single resource for on-going network help, maintenance, education, and security expertise.
Flexential Data Center Tampa Consultancy
Flexential Tampa Data Center Consultant
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent maintains a group of IT consultants based in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also help your business to design and execute a move to the Flexential data center with services like planning system architecture, specifying hardware components, system configuration and testing, troubleshooting, streamlining online management, and educating your network staff.
24-7 Professional 24x7 Network
Microsoft SCOM Support and Help
Remote 24x7 network monitoring, proactive alarms, and periodic reports are vital to maintaining the health of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can get a degree of protection that was once reserved for large enterprises. Progent offers a variety RMM solutions delivered as economical services created to help you to detect and fix a an array of network issues before they get big enough to disrupt your business.
Microsoft Exchange 2003 Online Consulting
Top Rated Microsoft Exchange Upgrade Network Consultants
Progent's Microsoft Certified professionals can provide world-class support for corporate-wide implementations of Microsoft Exchange 2007. Progent's consultants can help you plan multi-location Exchange Server 2007 rollouts or upgrades and can provide local personnel to help large companies with deployments of Microsoft Exchange in the or any area served by Progent's engineers.
24-7 Microsoft Exchange 2007 Consultancy
Exchange 2007 Edge Server IT Consultant
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-site migrations, Progent has the experience to finish your move quickly and economically. Progent's Exchange Server 2007 support, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Contract Programmer Project Reports
Microsoft 365 Project Design Firm
Progent's Microsoft consultants offer in-depth expertise in implementing, using and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective remote consulting services based on industry best practices to help organizations of all sizes to receive all the benefits of this powerful platform. Consulting support offered by Progent include solution design, installation and upgrades, setting up safe collaboration among onsite and offsite users, network optimization, and specialized webinar training classes.
Top Quality Home Based Microsoft Consulting Jobs
Emergency Exchange messaging and groupware Consultant Job Opportunities
Progent's company culture will make you a better consultant by improving your information technology skills and boosting the loyalty of your customers. Progent makes good on this promise by recruiting the best consulting talent for you to work with, providing an advanced network and communications architecture, running proprietary application utilities to enable the highest quality of service, and by optimizing our business models for attracting and keeping customers.
Amazon Marketplace Web Service Development
After Hours Amazon Marketplace Web Service integration Integration
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Education Network
Operating System Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Mid-size businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Remote White Paper IT Outsourcing and Co-sourcing
IT Outsourcing White Paper
Progent's IT outsourcing packages provide budget-friendly network support for mid-size organizations. Whether it includes designing system architecture, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or developing a web-based business solution, outsourcing your network technical services can reduce expenses and minimize uncertainties, permitting IT support expenses to increase in a more moderate and manageable fashion than is feasible by assembling a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust system architecture for your vital Windows-powered applications such as Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.
Data Center Remote Support Services
Network Architect Software Support
For large organizations, Progent can leverage in-house network support staffs by providing extensive background in deploying critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or global enterprise with branch offices, Progent can perform as a seamless local supplement of corporate IT management. Progent's enterprise support services include company-wide security, remote branch office support, system design, Sarbox conformance, project planning, and top-level service for multi-site office environments based on Enterprise Windows 2000. Progent can provide field engineers and technicians to help with a site relocation or office move, or a system designer to assist with building or utilizing an Internet Data Center or Hosting Facility.
24x7 Supplemental Service Desk IT Consulting
Supplemental Helpdesk Support and Help
Progent's Co-managed Call Center service allows your business to share the load for Help Desk services transparently between your IT staff and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Microsoft Dynamics GP Migration Consultancy
Dynamics GP System Migration Planning Consultant
Progent has supported Microsoft Dynamics GP and Great Plains ERP software for more than 20 years and Progent has delivered system integration, customization, education, and troubleshooting services since the platform's debut. Progent can provide top-tier support for upgrading legacy Dynamics GP ERP systems. Progent can help your business to plan, test, and implement a cost-effective migration from a an outdated release of GP to the latest version of Dynamics GP.
Top Rated Windows Server 2000 Upgrading
Microsoft Experts Windows Server 2000 Migration Consulting
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2000 Servers and can simplify system administration, offer tech support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2K to Windows 2003 Server. Progent is expert in setting up pilot programs to reduce the technical risk involved with migrating to Windows 2003 Server by uncovering potential hardware and software compatibility issues.
24 Hour Horizon3.ai NodeZero Certified Threat Assessment Security Services
Horizon3.ai NodeZero Certified PEN Testing information Systems Audit
Progent's certified security consultants can perform NodeZero-based PEN tests to make sure your security monitoring and protection tools and policies are properly configured and effective.
Co-managed Support Desk Computer Consultants
Extended Help Desk Online Support
Progent's Computer Help Desk Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require fast access to a Help Desk Call Center with expert phone support and effective escalation capability but who must work within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Support, System Evaluation, Problem Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.
Mobile Application Management Online Consulting
Microsoft Enterprise Mobility Suite Support
Progent's Intune consultants can help you to understand the business case for utilizing Microsoft Intune for managing your portable computers including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can assist your company to configure security and compliance policies, plan and deploy pilot environments to evaluate the appropriateness of Intune for your network, install Intune throughout your enterprise, integrate Intune with SCCM for unified change management, and provide ongoing support for your Microsoft Intune deployment.
WiMax Services
Top Ranked Internet Access Consult
Progent can provide the affordable services of online Internet connectivity consultants to help your organization to evaluate or update your ISP services so your Internet access solution matches your business requirements. Support services provided by Progent include assessment of your existing bandwidth use, carrier and plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a new carrier and/or service plan. Provisioning can include enhancing current routers and deploying new ones, implementing firewalls, and designing dependable BGP architectures.
Juniper Junos Management Firewall Configure
Juniper Junos CLI Security Firms
Progent's Juniper-certified network engineer can help your company to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from discontinued products to the latest releases. Progent's Junos OS engineers can also provide expertise with Juniper's premier network control software to help your business to simplify the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist you manage environments that incorporate a mix of Juniper's OS platforms.
