Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support personnel are likely to take longer to recognize a penetration and are least able to organize a quick and coordinated defense. The more lateral progress ransomware is able to make within a target's system, the longer it takes to restore basic operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Bakersfield area to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Bakersfield
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a ransom payment in exchange for the decryptors needed to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional ransom for not posting this information or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can be a major problem according to the sensitivity of the stolen information.
The recovery work after a ransomware attack has a number of distinct phases, most of which can proceed in parallel if the response workgroup has enough members with the required skill sets.
- Quarantine: This time-critical first response requires arresting the lateral progress of the attack within your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities consist of cutting off infected endpoint devices from the network to restrict the spread, documenting the environment, and securing entry points.
- System continuity: This involves bringing back the network to a basic acceptable level of capability with the shortest possible delay. This effort is usually the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the multi-faceted recovery process. Progent understands the importance of working quickly, continuously, and in concert with a client's management and IT staff to prioritize tasks and to put vital services on line again as quickly as possible.
- Data restoration: The effort necessary to restore data impacted by a ransomware attack depends on the condition of the network, how many files are affected, and what recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For instance, undamaged OST files may have survived on employees' desktop computers and notebooks that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
- Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the same AV tools implemented by many of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing in-line malware filtering, detection, mitigation, repair and forensics in one integrated platform, Progent's ASM lowers total cost of ownership, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to match precisely their pre-encryption state; and reprovisioning machines and software services.
- Forensic analysis: This process involves discovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network assists you to evaluate the damage and uncovers gaps in security policies or processes that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is commonly given a top priority by the cyber insurance carrier. Since forensics can take time, it is essential that other key activities like business resumption are performed in parallel. Progent maintains a large roster of IT and data security experts with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and consolidate the surviving pieces of your network after a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Bakersfield
For ransomware system recovery expertise in the Bakersfield metro area, phone Progent at 800-462-8800 or visit Contact Progent.