Barueri-Alphaville At Home Workers Configuration Support Partner
Solution Design, Implementation, Administration and Troubleshooting Consultants
Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Barueri-Alphaville company to pick the right technologies and follow best practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Barueri-Alphaville, São Paulo organizations to succeed with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and unified management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure needed to support an at-home workforce can be particularly complex if you must accommodate a combination of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote support for both legacy and modern technologies in remote office venues enables you to make efficient use of your available network infrastructure and offers ready access to expertise for making necessary updates. Support services available from Progent to assist you to create a productive work-at-home ecosystem include:
- Virtual Private Network technology makes it possible to create a secure connection for authorized at-home employees to use IT resources situated at your company data center or in the cloud. Progent's consultants can help your company to deploy and maintain VPN connections between your teleworkers and your various network resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's popular AnyConnect client software to provide safe VPN connections for a broad selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and use a remote PC's desktop. This provides network managers substantial control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide expert remote consulting for deploying home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by the whole family and visitors, are commonly utilized by at-home employees to connect to their Internet router for work. This can create throughput as well as security issues. Progent can help you to resolve these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi access point setup help.
- Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the company network. Vital applications may demand backup Internet access in case the primary connection breaks. Progent offers expertise for identifying ISPs, selecting sensible service packages, and configuring high-availability Internet connections. Refer to Internet connectivity solutions.
VoIP Integration for an At-Home Workforce
Extending the corporate PBX environment to accommodate teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX products are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or legacy products for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a remote IP voice environment that delivers the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their current Cisco IP voice environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. CUCM manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see CUCM consulting services.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these solutions and deliver on-demand configuration and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations use multiple products to accommodate their various partners and customers. Progent can help your organization to maintain your existing conferencing ecosystem and optimize the experience of your remote employees.
- Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business client software to accommodate your remote workforce. For details about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's group video phone platform for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video sessions. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session recording, plus editing and playback for training. To learn more about Progent's support expertise for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support services for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help your business to optimize your network infrastructure to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of productivity apps that create a cohesive user experience for sharing information throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange since their original publication and can help businesses to deploy these critical collaboration platforms to optimize the productivity of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for supporting its full range of capabilities. To learn more about Progent's support services for Microsoft Teams, see solution design and configuration expertise for Microsoft Teams.
SharePoint uses web entities to enable collaboration and information delivery by providing policy-based delivery of content, business processes, and utilities for looking through enterprise-wide information silos. SharePoint allows you to build secure portals that enables at-home workers to view and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to integration consulting services for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can retrieve them securely via a web browser. Included with Microsoft 365, OneDrive allows home employees to jointly author documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. For details about Progent's support services for OneDrive, see Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Teleworkers
Progent offers fast and affordable online support for enabling organizations to create, maintain and repair cohesive network models that include internal data centers, at-home workers, branches, and public cloud resources. Progent can provide top-tier consultant for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading platform for public cloud services that allows you to utilize IT infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure includes over 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for at-home workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud-based services offered on a subscription basis. Microsoft apps and services are marketed in a variety of bundles designed for customers ranging from individuals and small offices to large enterprises. Progent offers fast and easy remote access to consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers to achieve top business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration expertise.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has engineered Exchange Online to run smoothly with on-premises deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed help to get you through tough IT roadblocks and can also provide comprehensive project management outsourcing to make sure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's leading provider of cloud-based services. Progent can provide quick and affordable online contact with cloud integration experts who can assist your organization to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network architecture so your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud (GCP) is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your key applications cloud friendly so your telecommuters can take full advantage of Google Cloud Platform services. Progent can help your business to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify access management for at-home workers with GCP Cloud Identity services. Progent's consultants can also assist you to utilize GCP's management tools to control and monitor your Google Cloud ecosystem. For details, see Google Cloud Platform consulting services.
Help Desk Call Center Support for Remote Workers
A fast, organization-wide changeover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their active trouble tickets, enter information, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to supplement your current Support Desk organization by sharing responsibilities for Support Desk support seamlessly between your regular support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class IT support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.
Security for Telecommuters
Work-from-Home (WFH) workers commonly utilize their personal computers and often work in an unsecured physical area. This situation increases their vulnerability to cyber attacks and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough user education, and the creation of security policies built on best practices. Progent's veteran team of data security support experts can assist your business to plan, deploy and maintain an effective cybersecurity solution that guards critical information resources in networks that include telecommuters.
Firewalls enable companies to build a network that can be safely accessed by local users and by at-home workers, mobile employees, vendors, customers, and the public. Next-generation firewall appliances allow you to configure and manage appropriate permissions to different groups of users and to expand your network and modify your security as your business evolves and as network attacks grow increasingly sophisticated. Progent works with both new and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall integration and support services.
Online Endpoint Security Monitoring makes it easy to track the various devices used by telecommuters and either block or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each protected endpoint device, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to identify new attacks on arrival. When an attack is spotted, ProSight ASM immediately isolates the targeted endpoint device from the network to contain the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint monitoring for teleworkers.
Progent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the exposure of your information system to all types of external and internal security attacks for an environment that includes remote workers. Progent can deploy online, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be provided by security experts with top certifications such as CISA, CISSP, and GIAC, can help your company to audit your operations and governance policies and assess your IT infrastructure to allow you to implement the highest level of security for your teleworkers.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment and your internal and perimeter networks so you can identify, rank, fix, and verify security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform thorough penetration tests of your perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to plan and deploy a unified cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out more information about Progent's vulnerability analysis solutions powered by on NodeZero's penetration test products, visit Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key areas to focus on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
Data Protection involves saving and restoring vital information so as to avoid data loss and reduce restoration time in case of storage failures resulting from equipment issues, software hiccups, user error, cyber attack, or other causes. Reliable data protection strategies can be particularly difficult to design and maintain in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for telecommuters must address diverse types of personally owned endpoint devices. Progent can provide quick remote help from consultants knowledgeable about a broad range of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features granular recovery and unified management.
- Disaster Recovery/Business Continuity plans often envision circumstances that call for a quick changeover to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist your business to develop, document and test a DR/BC strategy that addresses the logistics of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a centralized solution for protecting critical information by managing on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Managed endpoint devices can be personally owned or business owned. Network administrators managing the endpoint devices of at-home workers can use Intune to deploy and validate apps on managed devices, push updates and certificates, configure policies for accessing information and resources, manage passwords, create VPN tunnels, determine how telecommuters share information, set up threat protection, verify compliance, and wipe sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and how Progent can assist your company to use this platform to administer the endpoint devices of your teleworkers, go to Intune remote endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery platform for authorization control, application management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Key features of VMware Workspace ONE include rapid remote deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud products. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Barueri-Alphaville, São Paulo organization, phone
An index of content::
24/7 Microsoft Dynamics GP 2015 Reporting Professionals
Microsoft Expert Reporting Dynamics GP 2015 SmartList Designer
Microsoft Dynamics GP 2015 R2 features a revamped design that improves cloud readiness, supports popular handheld devices, allows single sign-on with Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to resolve the critical IT and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the return on your investment in this powerful platform.
At Home Workers Helpdesk Technology Consulting
Offsite Workers Helpdesk Services Professionals
Progent offers small and mid-size businesses supplemental or comprehensive Help Desk call center support services for an offsite workforce.
Programming Firms MAS 90
Solomon Technology Consulting Services
In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training classes tailored to meet your specific requirements. Progent's consultants also can show you how to build and maintain a protected, reliable server and communications foundation to support your ERP, MRP and accounting solutions.
SharePoint Server 2013 Consultants
Integration Office SharePoint Server 2016
Progent's Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for efficiently coordinating people, groups and information. SharePoint provides a common spot for your workers or customers to connect to, manage, distribute and manipulate relevant data, files, and software and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they've created in a manner that makes data convenient to find, download and apply. Progent's SharePoint consultants can help your organization to support your existing SharePoint environment or upgrade to the current release of SharePoint.
Windows, UNIX, Solaris Consultant
UNIX, Windows Professionals
Progent's UNIX family consulting services offer small companies and software developers help with managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-based networks. Progent offers your organization contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient single consulting firm to help you create and maintain a protected and robust mixed-platform connectivity and communications environment that supports UNIX and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Microsoft Exchange 2007 Consult
Specialist Exchange 2007 Server
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Exchange Server 2007 migration plan that avoids productivity disruption, simplifies ongoing support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Computer Engineer Help Desk
24x7 Call Center Technology Consulting
The Help Desk service model adopted by Progent's Technical Response Center gives small and midsize organizations an efficient alternative to dependence on freelance consultants by offering broad technical knowledge accessible to multiple engineering groups, optional 24x7 availability of urgent help, escalation capability to appropriate engineers for handling the most difficult problems, support consistency and reliability, prompt follow-up overseen by veteran support administrators, a variety of convenient techniques for initiating service jobs, plus a high level of progress transparency enabled by trouble ticket tracking and available through a web-based portal.
24-Hour NetDocuments Teleworkers Consultant
NetDocs Training Consulting Services
NetDocuments (NetDocs) is a cloud-based document management system designed for the legal profession. Progent offers remote access to NetDocuments consultants who can help legal departments and law firms to plan, deploy, manage, tune, or debug a document management system solution based on NetDocuments.
Shared Helpdesk Support Services
Supplemental Helpdesk Online Support Services
Progent offers several essential types of Helpdesk support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts offers your clients instant access to a dependable support group with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Help Desk a respected image as a key contributor to company productivity. Progent's goal is to fix and not simply report problems.
24-Hour Specialists Windows Server 2012 R2 Virtual Fibre Channel
Microsoft Windows Server 2012 R2 Support and Setup
Progent's certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration plans, tune your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT support staff, create an enterprise-wide security strategy, automate IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Amazon Marketplace Web Service programming Developer
Amazon MWS integration training Coding
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
SCDPM 2012 and Hyper-V Online Troubleshooting
SCDPM 2012 Backup and Recovery IT Consulting
Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to plan, deploy, manage, and repair a backup/restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide occasional help for fixing especially challenging problems, or full project management services. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Project Web App Programming
Project Server Programming
Progent's Microsoft consultants offer in-depth support in implementing, using and debugging any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a wide range of affordable online consulting services following proven best practices to help organizations of any size to receive all the advantages of this powerful platform. Services offered by Progent include system planning, software configuration and upgrades, strategies for secure collaboration among local and offsite users, network infrastructure optimization, and specialized online training.
wireless IP phone configuration Online Technical Support
wireless VoIP phone integration Configuration
Cisco's wireless IP phones are hardened Wi-Fi devices designed for professionals who are mobile within office, warehouse, retail or other venues where IT management wants portable phones that provide more control, data security and ruggedness than is possible with the BYOD mode of workplace communications. Creating solutions with Cisco's wireless VoIP phones typically requires that you configure and fine tune many components of your Wi-Fi infrastructure such as access points, switches, Cisco wireless LAN controllers, and network management software. Progent's certified experts offer remote and onsite assistance to help you create and maintain a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the set up of an IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
24x7 Aironet 600 Access Point Professional
Aironet Wireless Access Point Technical Support
Progent's Cisco CCIE wireless network infrastructure experts can provide online or onsite integration and troubleshooting support to assist you to design, configure, update, tune, administer and debug Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your unique workplace design, building structure, and expected workloads.
Information Technology Consulting Cisco Prime Infrastructure
Emergency Aironet 3700 Access Point Consulting
Progent's Cisco CCIE-certified wireless network infrastructure experts offer online or on-premises configuration and troubleshooting services to help your organization to design, implement, update, optimize, manage and debug Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your specific workplace design, construction, and anticipated network traffic.
MS SQL Protection
Microsoft T-SQL Developer Firms
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
After Hours Microsoft Windows 11 Upgrade Computer Consultation
24-7 Windows 11 Training Onsite Technical Support
Progent's Microsoft-certified Windows 11 experts can provide a range of services for Windows 11 including cloud integration, mobile management, telecommuter access, data and identity security, streamlined deployment, and Call Center support services.
Services Documentation IT Consulting
Services Documentation Support Outsourcing
Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release vital service information.
Support Services Catalyst 8500
Remote Support Services ISR 4000 Router
Cisco offers a full product line of routers including appliances built to provide the security, bandwidth, and reliability required by customers ranging from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, including the Cisco 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.
Largest Compensation for Computer Consultants Contract
Benefits for Home Based Network Consultants Employment
Our compensation structure is built on revenue sharing, so just like working as a freelance contractor, your earnings are entirely tied to your generated revenue. Certain Progent consultants stress lifestyle issues and choose to work at a more relaxed pace, utilizing our flexible schedule to follow individual enthusiasms like hiking, car racing, snow boarding, surfing, vacations, or sharing free time with family and acquaintances. Others take advantage of the chance to earn big dollars via lots of effort and long days. Progent fully encourages either side of the spectrum and any point in between.
CISM Certified Security Management Consult
CISM Certified Cybersecurity Forensics Services
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of skill that IT security professionals are required to master. CISM provides business management the confidence that those who have earned their CISM credential have the background and capability to provide efficient security administration and support services.
Top Rated System Center 2016 and Exchange Online Integration Computer Consultant
System Center 2016 Configuration Manager Consulting Services
Progent has over 20 years of experience configuring, and supporting the core platforms that make up Microsoft System Center and can assist you to design, install, support, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can help your organization to upgrade to the current edition of System Center from a previous one or from another IT management platform to deliver the benefits of enterprise-class provisioning, centralized management, security, plus datacenter and application performance monitoring.
Biggest Recruiter Microsoft Consultant Contractor
Cisco Consultants Freelancing Job
If you are an information technology consultant with system support experience, teaming with Progent and helping our customers will enhance your skills through interaction with Progent's team of motivated, world-class consulting experts. Progent's focus on providing IT expertise and technical help to small and midsize businesses will offer you the opportunity to consult closely with business leaders and add tangibly to the success of dynamic companies. In addition, Progent's virtual office environment offers state-of-the-art tools for off-site service and wireless connectivity to help you to come up with fast fixes when you troubleshoot mission-critical problems.
3504 wireless controller Outsourcing
wireless controller On-site Technical Support
Cisco's Catalyst wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and management of wireless APs, tuning Wi-Fi throughput by reducing the effect of radio frequency congestion, improving Wi-Fi availability with rapid failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user type and locale. Progent can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.
Microsoft Exchange 2010 Migration Consultant Services
Exchange Server Migration Professionals
Progent's Microsoft and Cisco-certified consulting experts can help you to determine the benefits of Microsoft Exchange 2010 for your business and can help your IT staff to plan and implement a smooth migration to Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will offer fast ROI by improving your workers' efficiency, cutting the expense of equipment and service, simplifying management, and consolidating your key communications platforms.
Operations Manager Outsourcing
24x7 Network Online Support Services
Remote continuous monitoring, automated alarms, and periodic reports are vital to maintaining the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of all sizes can afford a level of network stability that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost service packages designed to assist your company to detect and fix a most network problems before they get big enough to disrupt your business.
VMware VCDX certified Specialist
VMware Site Recovery Manager and NSX Integration Professionals
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Hyper-V 2016 Containers Computer Engineer
Windows Hyper-V 2016 Private Cloud Consultant
Hyper-V 2016 utilizes key technologies first designed for and proven on Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network topology for a cloud-based or hybrid installation, create and execute a smooth upgrade strategy, educate your IT management and technical support personnel, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers the highest possible business value.
24-Hour WatchGuard Firebox M5600 Firewall Security Companies
WatchGuard Firebox M590 Firewall Evaluation
Progent provides support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall appliance that aligns with your security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.
Fault Tolerant Internet Data Center Online Help
Consultant Fault-tolerant Data Center
Progent's Data Center engineers can show you how to find high availability data centers that meet the specific requirements of your company. High availability Internet Data Centers are especially appealing to small companies because of their low cost and convenience in comparison to pursuing a do-it-yourself approach. Attempting to create an in-house data center with even a minimum level of fault tolerance is too costly for most small businesses. Progent is ready to show you how to get all the benefits of high availability data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.
24/7 WatchGuard Firebox M270 Firewall Firewall Configuration
WatchGuard Firebox M290 Firewall Network Consultants
Progent provides support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and manage a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.
ISA 2004 Server Consultant
MCSE Expert Certified ISA Server On-site Support
Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for IT networks with multiple locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server engineer can help your small company design and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without limiting your network.
Private Cloud Hosting Engineer
Private Cloud Solutions Specialists
Progent's Private Cloud Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the highest degree of availability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting services are based on proven virtualization technologies that allow small businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and IT administration while achieving world-class fault tolerance and an unmatched degree of vendor independence.
Specialist Apple Mac and Windows coexistence
Apple iPad and Windows integration Network Consultants
Progent's support specialists in Apple OS X and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless networks with full sharing and collaboration support. Enabling productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and experience with Mac and Microsoft products. Progent's experience in Microsoft and Macintosh consulting makes it possible to provide world class assistance to businesses that rely on these technologies to maintain their strategic advantage. Progent can also assist you to interface Apple's iPhones and iPads with your Windows network.
Small Office Outsourcing Firm
Small Business Network Consulting Company
Progent is a leader in affordably providing enterprise-class IT support to small businesses. Progent's achievement in handling the IT support needs of the historically underserviced small company market is the combined outcome of major technical and operational breakthroughs that have removed much of the conventional expenses out of managing IT support, injected unmatched professional skill into the IT service mechanism, and dramatically streamlined the repair cycle.
Best Herakles/QTS Test Lab Professionals
Bandwidth Throttling Test Lab Services
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, developing efficient migration procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for new technologies. For Progent customers without sufficient in-house resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical IT initiatives on schedule.
24/7 Horizon3.ai NodeZero Certified PEN Testing Network Security Auditing
Horizon3.ai NodeZero Certified PEN Testing Cybersecurity Team
Progent's certified security consultants can run NodeZero-powered threat assessments to verify your security defense tools and policies are correctly set up and effective.
IT Services for Network Service Firms Online Help
Consulting for IT Service Firms Onsite Technical Support
Progent's Support for IT Service Firms lets you take advantage of Progent's consulting experts under your own service brand as a seamless arm of your IT consulting team.
Cisco ASA firewall VPN Consultant
CCDP Certified Computer Consultants Firesight
Progent's Cisco-premier CCIE network experts can assist your company to maintain your legacy PIX 500 or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Helpdesk Sharing Computer Consultants
Shared Service Desk Network Engineer
Progent's Shared Call Center service makes it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
NinjaOne Automated Server Monitoring Remote Consulting
ProSight NinjaOne Server and Desktop Management Configuration
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital devices.
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