Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may be slower to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve inside a target's network, the longer it takes to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Baton Rouge area to locate and quarantine infected devices and guard undamaged assets from being compromised.
If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Baton Rouge
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee for the decryptors needed to recover encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra ransom for not publishing this data on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.
The recovery process after a ransomware breach has a number of distinct stages, most of which can proceed in parallel if the response team has enough people with the necessary experience.
- Containment: This urgent first response involves blocking the lateral spread of ransomware across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine activities include isolating infected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This involves restoring the IT system to a basic useful level of capability with the least downtime. This process is typically the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complex restoration process. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's management and IT group to prioritize tasks and to get critical resources back online as quickly as possible.
- Data restoration: The work required to restore files damaged by a ransomware assault depends on the condition of the network, how many files are affected, and what restore techniques are needed. Ransomware assaults can destroy critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Deploying modern antivirus/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the same AV tools used by some of the world's biggest corporations including Netflix, Citi, and Salesforce. By delivering real-time malware blocking, detection, containment, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and reprovisioning machines and software services.
- Forensic analysis: This activity involves discovering the ransomware attack's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled through the network assists your IT staff to evaluate the impact and highlights weaknesses in policies or work habits that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is usually assigned a top priority by the insurance carrier. Since forensic analysis can take time, it is essential that other key activities like operational resumption are pursued concurrently. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience required to carry out activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services across the United States for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This broad array of skills gives Progent the ability to identify and consolidate the surviving pieces of your information system after a ransomware assault and reconstruct them quickly into an operational network. Progent has collaborated with leading cyber insurance providers like Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in Baton Rouge
For ransomware cleanup services in the Baton Rouge metro area, call Progent at 800-462-8800 or go to Contact Progent.