Baton Rouge Consulting Services for Computer Support Firms
Seamless Short-Term Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Baton Rouge
Progent's consulting support for network service organizations in Baton Rouge Louisiana enables you to offer your clients Progent's consulting and Help Desk Call Center support using your brand as a seamless extension of your regular IT support team. These services can ease the way for you to grow your revenue, flesh out your service catalog, satisfy your clients, and increase your profits.
Progent's roster of network engineers, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progent's transparency lets you elevate and protect your branding.
Progent is an IT consulting firm with two decades of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of world-class IT services. Progent bills your firm directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service organizations do not have the necessary resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their own branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
- Standard support hours are 5am to 7pm PST, five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metro areas is available throughout the US at additional cost.
- You have complete control of your clients and billing.
- Your customers enter incident reports via your branded Internet portal, a toll-free number, or by sending a message to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service providers allows you to act as a single source for practically all technical expertise your clients may require. You can build your staff and core IT skills steadily without being forced to decline opportunities due to a gap in in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, under your management, and bills you instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent utilizes an advanced reporting platform to make sure all IT services performed are thoroughly documented. This makes it easy for you to transfer service responsibilities to in-house personnel when you have sufficient people and relevant skill sets.
- Safely Grow Your Service Practice: You can easily and affordably accept additional jobs beyond your main fields of excellence and serve additional geographies without the risks involved with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more clients using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a reliable resource for growing your IT support operations.
- Fast Problem Escalation: With a large roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Keep Your Clients Happy: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
- Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective remote service saves money while delivering quick solutions.
- Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Baton Rouge, Louisiana Businesses
Progent's seasoned team of certified consultants offers Baton Rouge, Louisiana companies a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Microsoft Entra ID Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Experts
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for Network Service Firms in Baton Rouge, Louisiana For more information about Progent's reseller support for IT service organizations in Baton Rouge, Louisiana, call 1-800-993-9400 or visit Contact Progent.
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Microsoft Database Consulting
Database Applications Specialists
Progent's certified database consultants can provide businesses of any size online support for popular RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Office Access. Services offered by Progent include software installation and integration, database design and programming, management support, replication solutions, capacity planning, performance tuning, migration, information security, backup/restore systems, problem solving, and webinar training.
Immediate Jabber Troubleshooting Information Technology Consulting
24x7 Jabber and Cisco TelePresence Server Onsite Technical Support
Progent's Jabber consultants can provide remote or on-premises support to help businesses of all sizes to design, implement, manage, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced support for the products, technologies and services that go into building a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.
MSP360 B2 Backup Storage Information Technology Consulting
Technical Consultant MSP360 GSuite Backup
Progent can help you to design, implement and administer a backup plan based on MSP360 Backup technology to protect your IT assets residing on any leading public cloud. Progent offers end-to-end monitoring and remote management to protect against data loss caused by user miscues, computer glitches, malicious insiders, and malware attacks like ransomware.
Smartphone patch management Services
iPad patch management Specialists
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Amazon EC2 firewall integration Programming
Amazon EC2 mobility Programming Firms
Progent can provide cost-effective remote support to help businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.
Best Microsoft Exchange Server Network Specialist
Network Consulting Companies Microsoft Exchange Server 2000
Progent's Microsoft-certified consultants average over a decade of background providing unified communications support for companies that range from small offices to global corporations. Progent offers economical support for all editions of Microsoft Exchange Server to enhance email and virus protection, design fault tolerant email systems, and facilitate remote and wireless email access. Progent's Exchange support services can help you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2019 Server. Progent also offers support for Windows 10 and Windows 11 clients running Office Outlook and can help you integrate Microsoft Outlook Web App for all major browsers. For e-mail virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard security services.
Hornetsecurity Altaro 365 Total SharePoint Backup Onsite Technical Support
Specialist Hornetsecurity Altaro 365 Total OneDrive Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
CCIE Expert Certified Catalyst 802.11ax AP Upgrade Computer Engineer
CCIE Certified Catalyst Wi-Fi 6 and Wi-Fi 6E AP Network Consultant
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point experts offer affordable online and onsite support for Catalyst Wi-Fi 6 wireless APs.
Palo Alto Networks PA-400 Series Firewalls Auditor
Palo Alto Networks PA-3200 Series Firewalls Computer Security Specialist
Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security environment that spans your on-premises and cloud-based resources and guards all users anywhere with any device.
CISSP Certified Security Coding Microsoft Azure AD configuration
Microsoft Entra Connect Professional
Progent can help you to design and implement a smooth migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across onsite and cloud assets.
Professionals Altaro VM Backup Immutable Cloud Storage
Support Hornetsecurity Altaro VM Backup
Altaro VM Backup from Hornetsecurity offers small organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup.
Small Business Computer Consultants Small Office
Small and Midsize Office Network Security Consultants
Progent's Microsoft and Cisco premier network engineers offer advanced help with a broad range of products and technologies and can deliver that expertise by phone anywhere in the U.S. or in person in major cities throughout the country and anywhere in . Progent provides online support for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a combination of Windows and UNIX-family technology. Progent also offers the help of Cisco CCIE infrastructure engineers for the toughest network problems, as well as the the support of CISM-qualified security engineers to handle high-level security design and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the United States.
Hornetsecurity Altaro M365 SharePoint Backup Computer Consulting
Hornetsecurity Altaro 365 Total SharePoint Backup On-site Support
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
Operations Manager Configuration
Comprehensive Event Management Network Consultant
Progent offers a selection of network service packages for small organizations. These information technology outsourcing and server monitoring services are based on the anticipatory problem handling abilities of System Center Operations Manager, a next-generation network and system support product that tracks the availability, throughput, and safety of your information system and identifies incipient problems before they can bring down your network. With Progent's affordably priced network service programs, small companies can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.
Engineer Catalyst 9000 Switch
CCIE Certified Remote Troubleshooting Catalyst Switching
Progent's Cisco-certified CCIE networking experts can assist you to set up, manage, update, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and move efficiently from outdated appliances to current models.
Microsoft 365 migration PowerShell IT Consulting
Technology Consulting Microsoft 365 Gmail migration
Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other email infrastructure to reduce hardware expense and management hassle. You can deploy Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote technical support to assist your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, design a solution that makes sense for your business needs and budget, implement an efficient move from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management staff and users, and deliver as-needed consulting and troubleshooting.
Online Technical Support Small Business WAP571
Small Business WAP551 IT Consultant
Progent's Cisco-certified Wi-Fi integration experts can assist you to configure, administer, and troubleshoot Cisco Small Business Wi-Fi APs.
Knowledge Transfer Help and Support
IT Consultants Expert Training
Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
IT Services Red Hat Linux
Slackware Linux Consulting Services
Progent's Linux consulting services offer small and mid-size businesses and software developers assistance with administering and maintaining Linux systems that coexist with Microsoft-based networks. Progent can give your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of expertise offers you a convenient single source to help you create and manage a secure and robust cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining MS Windows with major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Immediate SCCM Migration Engineer
24/7/365 Outsourcing SCCM Planning
Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings management, keeps track of network assets, protects against company data leakage, performs health monitoring, enables secure end-user self service, and delivers a common control mechanism for administering mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist your organization with any aspect of planning, installing, using and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid networks.
Microsoft ERP Onsite Technical Support
Consultants Word
Progent's application experts offer advanced support, custom programming, integration help, and webinar training for popular business applications covering vital areas including ERP, general accounting, management reporting, web application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting services remotely, Progent can help small businesses throughout the U.S. to save the time and fees related to travel and on-premises visits without compromising the effectiveness of technical support.
Microsoft Certified Windows 2000 Server IT Consultants
Windows 2000 Server Remote Support
Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your current Windows 2000 Servers and can streamline network administration, offer technical support and troubleshooting, and strengthen security. Progent can also show you how to create, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2000 to Windows Server 2003. Progent is experienced in designing test installations to eliminate the technical risk involved with migrating to Windows Server 2003 by uncovering potential hardware and software compatibility issues.
Professionals iPhone and Windows 10 integration
iPhone Active Directory Network Consultants
Progent can provide cost-effective remote consulting to help your business to plan, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you through occasional technical bottlenecks or major engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you build or maintain a highly available, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide remote or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the business value of your IT system.
Cisco VPN Technology Consulting
Cisco Virtual Private Network Support
Cisco's security and offsite connectivity solutions for small to mid-size businesses represent a complete array of manageable protection products to let you protect your entire information system. Cisco's VPN line includes routers and switches, firewalls, and VPN solutions. Progent's expert consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert and CCNP certifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit most closely with your business goals.
Emergency Consulting Services Citrix Hyper-V Management
Consultancy Citrix for Hyper-V
Progent's Citrix consultants can assist you to evaluate the strategic benefits of the available editions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities in your Microsoft Hyper-V network, and show you how to use Citrix Essentials to improve the responsiveness, uptime, flexibility, and recoverability of your virtualized network while reducing the cost of resources and support and streamlining administrative tasks.
Juniper SSG Series Gateway Testing
Juniper SSG320M Router Firewall Configure
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
High Availability Server Clustering Technology Consulting Services
Zero Downtime Clustered Servers Outsourcing
Progent provides Windows 2003 Cluster Server assistance to help your organization deploy fault-tolerant clustered servers designed to deliver 100% uptime. Windows cluster servers for fault-tolerant systems include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By helping you plan zero-downtime server clustering environments based on Windows Server Cluster 2003, Progent's Certified Windows engineers ensure that your non-stop clustered servers are set up to optimize the competitive advantage of your IT network.
