Microsoft Consulting Best Practices
Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of network support, performing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of leading practices that are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís staff of IT engineers is made up of some the most accomplished Microsoft and Cisco professionals in Northern California. With more than 10 years of professional background per engineer, Progent's Microsoft and Cisco qualified experts offer a proven set of methodologies for resolving network problems, planning projects, and delivering consulting support. The technical scope of Progent's engineering team allows Progent to provide your company a consultant with tested ability and an effective approach for delivering quick and affordable IT solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent utilizes a group technique to solving the most difficult network problems. By aggregating hundreds of man-years of experience from Progent's Microsoft and Cisco qualified professionals, Progent can quickly and cost-effectively handle even the most challenging issues. Working with hundreds of clients and performing thousands of complex implementation and configuration projects annually gives Progent a unique view on which techiques succeed and which don't. Complex software compatibility issues are a potential trap for even the most skilled engineers unless they bring an extensive and varied history in hands-on experience with a wide variety of technologies.

  • Company-wide Standards for Best Practices
    Progent has used the aggregate background of its top engineering staff to create an in-house, corporate-wide set of best practices intended to ensure timely, cost-effective resolutions of technical problems and to track and optimize client approval. These methodologies include a strong focus on client communication and services documentation. Progent's Founder and CEO, Les Kent, has a 35-year track record of successful network consulting, corporate management, marketing, and administration. Progent's company-wide best practices are strongly driven by Mr. Kent's background developing complex technical solutions while working as a network designer, software developer, task manager, deployment professional and troubleshooter.

  • Ongoing Training
    As a certified partner with Microsoft, Progent makes sure that in-house consultants participate in continued technical and methodology education that includes important information and procedures for new product adoption that have been gleaned from the experience of hundreds of thousands of computer professionals around the world. This promotes increasingly effective provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system offers comprehensive records for all provided services. Every authorized Progent staff member has complete access to all the specifics of support provided by any staff member to every client. This history of problems and solutions, as well as false alarms and missteps, is organized as readily searchable in-house information store that allows Progent's support professionals to communicate their experiences corporate-wide to ensure that the overall efficiency of Progent's support grows continuously. This support history also eliminates your reliance on an individual consultant by making it possible for one Progent consultant to pick up where another left off while minimizing hours spent getting up to speed on your information system environment. Another benefit of Progent's support reporting database is that your business can more smoothly take on network support duties internally if it appears cost-effective to do so, or you can move to a different consulting firm if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers follow the Microsoft Solutions Framework (MSF) methodology for delivering support. MSF separates projects into discrete and rational components that reduce the chance of a project getting out of control. Each phase builds a solid foundation for the success of following phases. Design and integration requirements are defined early in the project continuum so difficulties can be pi pointed and dealt with before customer producivity is disrupted. This also keeps costs from going through the roof because of unexpected crises during large scale deployment. All phases are documented to create a detailed database of technical services delivered and to assist in continuing system support.

  • Access to External Support Databases
    As authorized consulting associates of Microsoft and Cisco, Progent has the benefit of the world's most extensive information technology databases and resources. Among the most powerful technical databases accessible by Progent's engineers are the industry leading practices incorporated into the assorted Management Packs created by Microsoft and third parties to be used with Microsoft System Center Operations Manager, the proactive network monitoring software used as the foundation of Progent's IT outsourcing and network monitoring packages. Management Packs (MPs) consist of specially designed scripted rules that can respond to events, thresholds, and alerts monitored by Microsoft Operations Manager. Management Packs can also provide valuable advice on how to handle certain problems by programmatically finding relevant technical notes from the extensive Microsoft Knowledge Base.
For more information concerning Progent's network service outsourcing, check out Progent's IT Support Outsourcing and Network Monitoring Datasheets, available in Adobe Acrobat format for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.














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