Microsoft Consulting Best Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of best practices that are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems efficiently.
Key features and benefits of Progent's best practices include:
For more information about Progent's network service outsourcing, check out Progent's
Network Service Packages Datasheets, available in Acrobat format for easy printing.
- Individual Experts
Progentís staff of IT consultants is made up of among the most accomplished Microsoft and Cisco experts in Northern California. With more than 10 years of real-world background per consultant, Progent's Microsoft qualified experts offer a proven set of methodologies for solving network problems, planning projects, and delivering professional support. The technical depth of Progent's engineering staff allows Progent to provide your company a consulting expert with tested skills and an efficient approach for delivering quick and affordable network solutions.
- Problem Escalation Through Teamwork
When required, Progent relies on a group technique to solving the most stubborn network problems. By aggregating hundreds of person-years of background from Progent's Microsoft and Cisco certified professionals, Progent can quickly and efficiently solve even the most vexing issues. Consulting with hundreds of customers and performing thousands of sophisticated deployment and integration jobs every year offers Progent a unique view on which techiques work and which ones do not. Subtle software interactions are a potential trap for even the most skilled engineers unless they bring a long and diverse background in real-world experience with a wide range of technologies.
- Company-wide Standards for Best Practices
Progent has incorporated the aggregate experience of its senior engineering personnel to develop an in-house, company-wide collection of leading practices intended to ensure timely, affordable solutions of technical problems and to measure and maximize customer satisfaction. These practices include a powerful emphasis on customer communication and services documentation. Progent's Founder and CEO, Les Kent, has a 35-year track record of successful network integration, business management, marketing, and operations. Progent's corporate-wide best practices are strongly influenced by Mr. Kent's experiences creating challenging information technology solutions while working as a system architect, software developer, task manager, deployment professional and troubleshooter.
- Ongoing Training
As an authorized partner with Microsoft and Cisco, Progent ensures that in-house consultants participate in continued technical and methodology training that includes valuable lessons and methods for new product adoption that have been gleaned from the practice of hundreds of thousands of computer experts worldwide. This results in increasingly efficient delivery of support to Progent's customers.
- Internal Database of Problems and Proven Solutions
Progent's highly evolved service reporting system
provides comprehensive documentation for all delivered support. Each Progent staff consultant has full access to the specifics of services delivered by any engineer to each customer. This history of issues and solutions, as well as false alarms and miscues, is organized as readily searchable in-house database that enables Progent's consultants to share their knowledge corporate-wide so that the general effectiveness of Progent's support grows over time. This support history also reduces your dependence on a single consultant by making it possible for one Progent expert to take up where another stopped while saving hours spent getting up to speed on your information system setup. Another benefit of Progent's support documentation database is that your company can more easily take on network management services internally if it appears cost-effective to do so, or you can migrate to a different consulting firm if you grow dissatisfied with Progent's support.
- Microsoft Solutions Framework Project Methodology
For major initiatives, Progent engineers use the Microsoft Solutions Framework (MSF) methodology for providing service. MSF breaks down major initiatives into distinct and rational components that reduce the risk of a project getting off track. Every phase builds a solid base for the completion of following phases. Planning and deployment issues are defined at the start of the project continuum so difficulties can be pi pointed and dealt with before customer producivity is disrupted. In addition, this prevents costs from spinning out of control because of unforeseen problems during large scale deployment. All phases are documented to build a comprehensive description of consulting services provided and to help in ongoing system maintenance.
- Access to External Support Databases
As authorized consulting associates of Microsoft and Cisco, Progent has the benefit of the industry's most extensive technical knowledge bases and resources. Among the most powerful technical databases available to Progent's consultants are the operational leading practices incorporated into the assorted Management Packs published by Microsoft and other vendors for use in conjunction with Microsoft System Center Operations Manager, the automated server monitoring platform that is the basis of Progent's
IT outsourcing and network monitoring packages.
Management Packs consist of specially built processing rules that will react to events, thresholds, and alerts monitored by Microsoft System Center Operations Manager. Management Packs can also provide expert advice on how to handle specific problems by programmatically finding appropriate technical notes from the extensive Microsoft Knowledge Base.
For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the
Microsoft Operations Manager Case Study.
To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.