Microsoft Consulting Best Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of best practices that are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems efficiently.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís staff of IT consultants is made up of among the most accomplished Microsoft and Cisco experts in Northern California. With more than 10 years of real-world background per consultant, Progent's Microsoft qualified experts offer a proven set of methodologies for solving network problems, planning projects, and delivering professional support. The technical depth of Progent's engineering staff allows Progent to provide your company a consulting expert with tested skills and an efficient approach for delivering quick and affordable network solutions.

  • Problem Escalation Through Teamwork
    When required, Progent relies on a group technique to solving the most stubborn network problems. By aggregating hundreds of person-years of background from Progent's Microsoft and Cisco certified professionals, Progent can quickly and efficiently solve even the most vexing issues. Consulting with hundreds of customers and performing thousands of sophisticated deployment and integration jobs every year offers Progent a unique view on which techiques work and which ones do not. Subtle software interactions are a potential trap for even the most skilled engineers unless they bring a long and diverse background in real-world experience with a wide range of technologies.

  • Company-wide Standards for Best Practices
    Progent has incorporated the aggregate experience of its senior engineering personnel to develop an in-house, company-wide collection of leading practices intended to ensure timely, affordable solutions of technical problems and to measure and maximize customer satisfaction. These practices include a powerful emphasis on customer communication and services documentation. Progent's Founder and CEO, Les Kent, has a 35-year track record of successful network integration, business management, marketing, and operations. Progent's corporate-wide best practices are strongly influenced by Mr. Kent's experiences creating challenging information technology solutions while working as a system architect, software developer, task manager, deployment professional and troubleshooter.

  • Ongoing Training
    As an authorized partner with Microsoft and Cisco, Progent ensures that in-house consultants participate in continued technical and methodology training that includes valuable lessons and methods for new product adoption that have been gleaned from the practice of hundreds of thousands of computer experts worldwide. This results in increasingly efficient delivery of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system provides comprehensive documentation for all delivered support. Each Progent staff consultant has full access to the specifics of services delivered by any engineer to each customer. This history of issues and solutions, as well as false alarms and miscues, is organized as readily searchable in-house database that enables Progent's consultants to share their knowledge corporate-wide so that the general effectiveness of Progent's support grows over time. This support history also reduces your dependence on a single consultant by making it possible for one Progent expert to take up where another stopped while saving hours spent getting up to speed on your information system setup. Another benefit of Progent's support documentation database is that your company can more easily take on network management services internally if it appears cost-effective to do so, or you can migrate to a different consulting firm if you grow dissatisfied with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers use the Microsoft Solutions Framework (MSF) methodology for providing service. MSF breaks down major initiatives into distinct and rational components that reduce the risk of a project getting off track. Every phase builds a solid base for the completion of following phases. Planning and deployment issues are defined at the start of the project continuum so difficulties can be pi pointed and dealt with before customer producivity is disrupted. In addition, this prevents costs from spinning out of control because of unforeseen problems during large scale deployment. All phases are documented to build a comprehensive description of consulting services provided and to help in ongoing system maintenance.

  • Access to External Support Databases
    As authorized consulting associates of Microsoft and Cisco, Progent has the benefit of the industry's most extensive technical knowledge bases and resources. Among the most powerful technical databases available to Progent's consultants are the operational leading practices incorporated into the assorted Management Packs published by Microsoft and other vendors for use in conjunction with Microsoft System Center Operations Manager, the automated server monitoring platform that is the basis of Progent's IT outsourcing and network monitoring packages. Management Packs consist of specially built processing rules that will react to events, thresholds, and alerts monitored by Microsoft System Center Operations Manager. Management Packs can also provide expert advice on how to handle specific problems by programmatically finding appropriate technical notes from the extensive Microsoft Knowledge Base.
For more information about Progent's network service outsourcing, check out Progent's Network Service Packages Datasheets, available in Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.
















© 2002- 2019 Progent Corporation. All rights reserved.



More topics of interest:


An index of content::

Aironet Outdoor Wi-Fi Access Point IT Consultant Aironet 700 Access Point Outsourcing
Best Practices On-site Support in San Ramon, CA Microsoft MCDBA Support Freelancing Jobs San Francisco, CA
BlackBerry Redirector Computer Consultancy Companies BlackBerry BES On-site Support in General Mitchell Airport Milwaukee MKE
CCIE Expert Certified Salt Lake City, West Valley City, Provo, Sandy, Orem Networking Consultants Microsoft and Cisco Utah - Salt Lake City, UT, West Valley City, UT, Provo, UT, Sandy, UT Network Solutions
CISSP Information Technology Consulting Security Security Audits in Los Angeles
Cisco IT Outsourcing Company Anaheim Cisco Software Support
Cisco Network Support Service Cisco Migrations Henrico County Virginia
Computer Network Specialist for Windows Server 2016 Windows Server 2016 Security Consulting Company in Port Newark
Consulting Services Firm Missouri Computer Networking for SQL Server
Emergency Phone Support Tech Support For Small Business Maricopa County Arizona Outsourcing Services for Small Business Network
Firewall Compliance Auditor Aurora, Denver, Boulder CISSP Firewall Configure
Freelance Jobs Atlanta, GA Global Microsoft MCP Consulting Contract Jobs
Information Technology Consulting Group in Fremont, California BlackBerry BPS Support services
Kansas City IT Outsourcing Group Kansas City, Missouri Network Design and Consulting
Los Altos, California Network Security Consultants for Access to External Support Databases Spokane, WA On-site and Remote Support
Microsoft SharePoint Server On-site Support SharePoint 2010 Remote Support in Washington DC
Microsoft Windows Server 2016 Small Business IT Outsourcing Firm Windows 2008 Server Network Support Consulting in Denver
Network Consulting Group IT Consulting Firms for Microsoft SQL Server 2016
New York, New York Computer Network Specialist Microsoft and Cisco Certified Expert Information Technology Consulting Firms for New York
Onsite and Remote Support in Dublin, CA Bakersfield San Joaquin Valley Contract Job for Microsoft MCA Consulting
San Bruno Networking Company Consulting Group in California
Security Consulting Firm for Windows 2019 Server Windows Server 2016 Small Business Computer Consulting Group Downtown Dallas
Security Information Technology Consulting Cybersecurity Company in White Plains
Security Protection CISSP Network Security Testing in Los Angeles, CA
Specialist for Company-wide Standards for Best Practices BlackBerry BPS Designers
Subcontractor CISM Consulting Jobs Available
Tech Services for Microsoft Consulting Best Practices BlackBerry Redirector Server Troubleshoot Expert in Orlando-Kissimmee