Enlarging your remote workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Beverly Hills organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns top business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Beverly Hills, California companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
An emergency, organization-wide changeover to a teleworker workforce, which could be motivated by an epidemic or as part of a disaster recovery process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or revise their active tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your company to expand your existing Call Center organization by splitting delivery of Support Desk support seamlessly between your in-house support personnel and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support model based on the number one PSA platform for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class technical support to your teleworkers, visit Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Beverly Hills, California business, phone 1-800-993-9400 or refer to Contact Progent.