Birmingham Specialists for IT Support Organizations
Temporary IT Support Expansion
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Birmingham
Progent’s consulting services for network service organizations in Birmingham Alabama allows you to provide your clients Progent's consulting and Help Desk support with your company's brand as a transparent extension of your in-house IT services team. This can put you on the fast track to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your bottom line.
Progent’s nationwide team of network experts, desktop support technicians, network admins, and cybersecurity professionals have worked as seamless supplements to the IT staffs of some of the world’s largest IT service firms. Progent’s range of technical knowledge allows you to add to the scope of your IT service practice, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT support company with 20 years of experience providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who need 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an economical way to retain their own branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
- Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal service hours are from 5am to 7pm PST, five days per week.
- Extended hours support is available at additional cost.
- Optional onsite service in major metros is offered throughout the country at extra cost.
- You keep full control of your clients and invoicing.
- Your clients submit incident reports via your branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows your support team to act as a sole source for virtually all technical expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business owing to a gap in expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and bills you instead of your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Reporting: Progent uses an enterprise-class service reporting platform to make sure all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift account assignments to in-house personnel when you have sufficient staff and appropriate technical skills.
- Safely Grow Your IT Support Practice: You can easily and efficiently take on additional opportunities outside your core fields of excellence and open additional geographies without the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more clients using your own brand.
- Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a reliable resource for growing your IT service business.
- Fast Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
- Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering fast results.
- Major Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Birmingham, Alabama Businesses
Progent's veteran team of certified engineers offers Birmingham, Alabama businesses a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Planning
- Office 365 Configuration
- Microsoft Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Teleworker Support Services
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Experts
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- Smartphone Management
- iPhone Integration
- Android Smartphone Integration
- Ransomware Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Learn More Details About Progent's Consulting Support for Network Service Providers in Birmingham, Alabama To learn additional information about Progent's consulting support for IT service organizations in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.
An index of content::
ISA Server Support and Help
Microsoft Proxy Server Network Consultants
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with multiple locations, remote users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size company design and deploy a configuration of Microsoft ISA Server 2004 that supports your information protection needs without restricting your productivity.
Microsoft Certified Expert SCCM 2016 Integration
SCCM 2016 Patch Management Support
Configuration Manager 2016 automates software deployment and updating, centralizes compliance settings management, keeps track of network resources, protects against corporate data leakage, performs health reporting, allows safe self service, and offers a common control mechanism for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid environments.
Top Quality Office 365 mail flow Specialists
Network Engineer Office 365 migration PowerShell
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 and local Exchange deployments. This permits you to have some mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and within budget.
Small Office Migration Company
Top Quality Small Office Small Business Network Consultant
Progent provide businesses of any size world-class network remote or on-premises consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security expertise for companies ranging from the small office to the global enterprise.
Emergency Private Cloud Hosting for Virtual Data Centers Consultant
ProSight Virtual Hosting Consulting Services
Progent's ProSight Virtual Hosting service offers advanced virtualization architecture, a state-of-the-art data center facility, and the support services of Progent's Microsoft-certified engineering team to provide small and midsize companies with a comprehensive information technology outsourcing solution that improves network dependability and protection, eliminates management distraction, and cuts costs. With Private Cloud Hosting, a smaller company can have all of its software platforms and critical business application servers supported within a secure and reliable data center on a high-performance, high-availability virtual server set up and supported by Progent's network service experts.
Network Consultants Remote Network Monitoring
Operations Manager Online Support Services
Remote 24x7 monitoring, automated alerts, and periodic reports are crucial to preserving the health of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed so far that businesses of all sizes can afford a degree of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions available as low-cost service packages created to assist you to identify and fix a most network issues before they get big enough to disrupt your business.
Microsoft Desktop Software Consulting
24x7x365 Network Support Companies Desktop
Progent offers a broad array of cost-effective consulting and support services to help your company to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote assistance for single machines or notebooks or work with your business to design and implement a large-scale migration to new or updated operating system platforms and applications. Progent can also provide engineers and technicians to help you to plan for and complete a company move or merger organized to cause the least possible interruption to your productivity.
Immediate Lync Server 2013 Persistent Chat Engineers
Engineers Lync Server 2013 and iPad
Progent's Microsoft consultants can assist your company to assess the benefits of Lync Server 2010 for your environment and can help you to plan and execute an installation of Microsoft Lync Server that consolidates the management of IM and Presence and improves the output of your in-house staff, telecommuters, and smartphone users. Progent can also help you to carry out an efficient migration to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to run Microsoft Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and provide training and ongoing support for Lync and other Microsoft technologies.
Windows Server 2008 Security Network Consultant
24 Hour Online Help Windows Server 2008 Hyper-VI
Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and versatility that accelerate output of local, remote, and mobile users. Progent's network experts can provide affordable remote engineering, troubleshooting, and education services to help your company to plan, implement, and manage Windows Server 2008 R2 in order to add significant business value to your information system.
Microsoft Certified Partner Windows Server 2012 R2 Active Directory Consultant
Windows Server 2012 R2 Virtual Fibre Channel Network Consultants
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security strategy, streamline network administration, help with application development, and build and test a DR/BC plan.
Emergency Full Service Outsourcing Specialist
Top Engineer Chief Information Officer Outsourcing
Progent is structured to deliver comprehensive online support for all technical areas associated with small company information systems and offers an array of vital, as-needed support services including a temporary Chief Information Officer to offer senior-level IT design and negotiating skills, a Call Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, best-practices project management help for major initiatives like site relocations orOS migrations, connectivity experts for designing high-performance and robust infrastructure, security specialists to ensure information protection and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to create, customize, or troubleshoot business applications.
Support and Setup ProSight Ransomware Recovery
ProSight Active Security Monitoring Consulting
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.
Windows Server Essentials Upgrade Specialists
Consulting Services Windows Server Essentials and SQL Server
Windows Server Essentials is a value-priced, versatile platform that allows small organizations to make the move from the older stand-alone in-house datacenter to the contemporary hybrid computing model that includes local and virtualized cloud-based software and infrastructure. Progent's consultants can provide budget-friendly online consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the potential productivity and cost advantages of migrating to Essentials and implementing a hybrid on-premises/cloud-based design for your network environment. Progent can provide comprehensive project management support so you can design and carry out a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent also offers continuing consulting help, troubleshooting, and training.
Help Desk Computer Engineer
Online HelpDesk Call Center Integration Support
The Help Desk Call Center service delivery structure used by Progent offers small organizations an effective option to dependence on freelance consultants by offering extensive expertise accessible to numerous engineering groups, optional 24x7 availability of emergency help, fast escalation to top-level engineers for handling even the most intractable issues, service consistency and reliability, prompt follow through enforced by veteran service administrators, a selection of easy-to-use mechanisms for requesting service tasks, and excellent progress visibility made possible by trouble ticket tracking and available via a web portal.
Support Outsourcing SCCM Asset Management
SCCM Upgrade Specialist
Configuration Manager automates application and device deployment across multiple sites, centralizes security and compliance settings control, inventories network assets, protects against company data leakage, performs health reporting, enables secure self service, and delivers a single point of control for administering mixed-OS ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Technology Professional Cloud-managed Email Security
Engineer Email Predictive Sender Profiling
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.
Microsoft Configuration Manager Network Consultant
SCCM Asset Management Technical Support
Configuration Manager automates application and device deployment at scale, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, performs network health reporting, enables secure self service, and delivers a single point of control for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist you with any facet of planning, installing, using and repairing a SCCM solution for local, cloud-based, or hybrid environments.
Work from Home Microsoft Consultant Contract Job
Work from Microsoft Consulting Full-Time Job
Progent is convinced that a carefully designed and executed information system can be a vital piece for accelerating any company's success, and we follow this belief in our own system infrastructure. We have created a non-stop virtual office infrastructure that allows Progent's staff consultants and certified contractors to deliver rapid and efficient support, collaborate easily on challenging jobs, and experience professional and private maturity by acting as a member of a dynamic business ethos of self motivation and independence.
Microsoft Windows Technology Professional
Windows 8.1 Remote Desktop Computer Network Support Group
Windows 8.1 is designed to power devices from smart phones and slates to power-user desktops. A wealth of innovative features, including its touchscreen support and iconic live tiles GUI, provide a broad selection of advantages for companies who understand how to exploit them. Progent's Windows consultants can assist get your organization up to speed with Microsoft Windows 8.1 and make sure you gain significant competitive advantage from the product's various new and enhanced technologies.
Professional ProSight IT asset management
Consultant Services network asset documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it.
Solomon Consultant
Axapta Application Support
Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and financial system programs to suit your unique business needs. Progent’s Microsoft-certified support experts offer expertise in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce consulting services for safe, corporate-wide information sharing as well as integration with CRM programs.
24/7 Cisco Switch Network Admin Companies
Experts Cisco Remote Access
Progent can assist your organization to utilize Cisco's networking technology to create a solid foundation for your onsite, private cloud, or hybrid data center and streamline operations in key areas including resource consolidation, security and compliance, manageability, reliability, and disaster recovery.
Support and Help Colbolt Linux
Professional Mandriva Linux
Progent's Linux consulting experts offer small and mid-size businesses and software developers help with administering and supporting Linux computers that run with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of experience offers you a convenient one-stop source to show you how to build and manage a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
IT Consultant Cisco AnyConnect
Firesight Support Outsourcing
Progent’s Cisco-Premier network experts provide professional PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy combination of protection, performance and availability for information networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent’s network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Server Knowledge Transfer
Skills Transfer Windows
Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Mid-size companies who work with trusted independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.
UNIX Online Network Services
Sun Solaris Remote Consultant Services
Progent provides nationwide urgent phone support and consulting services for businesses that operate Sun Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft products. Remote network consulting offers maximum leverage for your information technology budget by preserving user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network issues without squandering time and expense by going to your location. In most of cases your IT problems can be remediated by telephone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE network experts and CISSP premier security specialists to assist with the most challenging network problems.
Wireless Security Services
Network Security Consultancy
Progent offers consulting for security analysis packages including LANguard from GFI for running a variety of programmed network auditing scans to uncover possible security problems. Progent has extensive knowledge of network analysis tools and can help you to understand testing reports and respond effectively. Progent can show you how to build security into your business operations, install auditing tools, plan and implement a secure system environment, and suggest policies to maximize the security of your IT system. Progent's security engineers are ready to assist you to configure a firewall, implement safe remote connectivity to email and business applications, and install virtual private network. Progent's qualified security experts can validate the security of web-based applications and can conduct comprehensive security audits of company-wide security to determine your company's compliance with important industry security standards such as FISMA, NIST, and ISO 17799.
Network Security Scan Professional
Network Security Scan Consult
Progent has put together two low-cost service packages designed to allow small companies to get an impartial security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive examination of your IT infrastructure from outside your firewall to uncover possible risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a security expert executes a network scan from an authorized machine inside your company firewall to evaluate vulnerabilities to inside attacks. Both security inventory services are set up and run from a protected remote location.
CRISC Certified Protection
Immediate CRISC Certified Risk and Information Systems Control Manager Consultant Services
Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and budgetary guidelines.
SonicWall NSA 9450 Firewall Cybersecurity Firm
24/7/365 SonicWall TZ600 Firewall Security Audit Services
Progent's certified SonicWall firewall consultants can help you configure, manage, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete security plan and build protection into your corporate operations.
Troubleshooting Microsoft SQL 2008 Server
Microsoft SQL 2008 Server Computer Consulting
Microsoft SQL Server 2008 offers powerful, familiar tools to computer professionals as well as to information workers, lessening the complexity of creating, integrating, managing, and accessing company information and analytical applications on platforms ranging from handheld devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for a network consulting firm with real-world experience and broad knowledge in designing and building information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
LifeSize 220 Series Telepresence Consultant
LifeSize Telepresence Specialist
Progent can provide the support of a senior consultant with years of hands-on experience installing, managing, and upgrading video conferencing systems from top-tier suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal IT support team, your ISP, and your video conferencing platform vendor to help your organization maximize the business value of your telepresence solution.
24x7x365 Microsoft Experts Enterprise Windows 2000 Information Technology Outsourcing Firm
Consulting Hosting Facility
For large businesses, Progent can supplement in-house IT groups by offering extensive background in supporting critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can act as a seamless local extension of enterprise network management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbox conformance, project planning, and world-class support for multiple location office environments powered by Enterprise Windows 2000. Progent can provide field engineers and technicians to help with a campus move or branch move, or a system architect to assist with building or utilizing an Internet Data Center or co-location site.
Specialists Internet Data Center
High Availability Data Centers Technology Professional
Progent's Data Center consultants can show you how to select fault-tolerant data centers that meet the specific needs of your business. Fault tolerant colocation sites are particularly appealing to small organizations due to of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Trying to build an in-house data center that offers even a minimum degree of fault tolerance is too expensive for most small companies. Progent can help you get all the benefits of non-stop data centers and 24x7 colo sites by offering a complete range of consulting and support services.
NetApp MetroCluster Troubleshooting Consulting
NetApp MetroCluster and FlexPod Consulting
Progent can provide enterprise customers the services of a certified NetApp consultant to deliver remote or on-premises support for NetApp's entire line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN storage deployments quickly and affordably following best practices.
Excel Power Pivot Programming Firms
Excel Power Map Reporting
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide variety of remote support services to help you to design, develop, pilot test, deploy, manage, and troubleshoot business applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to upgrade your current Excel solutions to the newest versions of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between various releases of Office Excel. Progent can provide as-needed help to clients who need a quick fix to a specific issue associated with Office Excel and Progent can also provide full project management services for upgrading or creating line-of-business application software built on Excel. Progent's cost-effective online training classes for Office Excel can be customized to meet the special requirements of individuals or groups.
Technology Consulting Services Nagios
Nagios for Linux Services
Nagios and MRTG are useful, license-free monitoring utilities that operate with Linux and can be deployed to analyze UNIX/Linux networks, Microsoft Windows systems, or mixed-OS situations where Linux and Windows run side by side. Nagios lets network support engineers to monitor system services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these programs to streamline and repair your system.
Juniper J6350 Router Security Firms
Technology Consulting Services Juniper J Series Gateway
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
PC Desktop System Engineers
Top Network Administration Microsoft and Apple Mac Desktop
Progent can provide a variety of low-cost remote and onsite support services to help you to install, administer, and troubleshoot desktops and handhelds based on Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Service Reports Consulting Services
Service Reporting Outsourcing
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
wireless VoIP phones and Meraki APs Support and Integration
wireless IP phones and CUCM Technical Support Services
Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
Wireless Case Study
Proxim Tsunami Wireless Example Application
Progent provided a wireless integration solution that allowed a school to increase efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even longer ranges. This wireless alternative offered better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided protection against outside interference.
Remote Workers Collaboration Software Technical Support
Remote Workers Collaboration Integration Services
Progent can assist small and medium-size organizations to deploy collaboration platforms to allow their remote workforce to benefit from positive teamwork with fellow workers and customers.
