Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Birmingham
ProgentProgentís consulting services for network service organizations in Birmingham Alabama allows you to provide your clients Progent's consulting and Help Desk support with your company's brand as a transparent extension of your in-house IT services team. This can put you on the fast track to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your bottom line.

Progentís nationwide team of network experts, desktop support technicians, network admins, and cybersecurity professionals have worked as seamless supplements to the IT staffs of some of the worldís largest IT service firms. Progentís range of technical knowledge allows you to add to the scope of your IT service practice, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support company with 20 years of experience providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an economical way to retain their own branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is offered throughout the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit incident reports via your branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows your support team to act as a sole source for virtually all technical expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class service reporting platform to make sure all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift account assignments to in-house personnel when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on additional opportunities outside your core fields of excellence and open additional geographies without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a reliable resource for growing your IT service business.
  • Fast Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering fast results.
  • Major Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Businesses
Progent's veteran team of certified engineers offers Birmingham, Alabama businesses a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Birmingham, Alabama
To learn additional information about Progent's consulting support for IT service organizations in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.