Brighton Offsite Workforce Configuration Consulting Partner
Call Desk Augmentation and Outsourcing Consulting Experts
Enlarging your remote workforce can have a major effect on network architecture, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Brighton company to pick the appropriate tools and follow best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Brighton, United Kingdom companies to with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
A fast, company-wide switchover to a from-home workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's extensive team of remote technical support specialists along with world-class ticketing and follow-up software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or update their current tickets, add information, and append screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your company to expand your current Call Center organization by sharing responsibilities for Help Desk support seamlessly between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one professional services automation platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide world-class technical support to your from-home workers, refer to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Brighton, United Kingdom business, call
An index of content::
Best SCCM Planning IT Consulting
SCCM Cloud Integration Configuration
Configuration Manager automates software provisioning across multiple sites, centralizes security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides network health reporting, allows safe self service, and offers a single point of control for managing mixed-OS networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can help businesses of any size with any aspect of planning, implementing, using and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.
Exchange 2003 Upgrade Configuration
Upgrade Consultants Exchange 2003 Server
Progent's Microsoft Certified engineers offer world-class support for corporate-wide deployments of Microsoft Exchange Server. Progent's experts can help you prepare for multi-site Exchange Server 2007 installations or updates and can supply local technicians to assist large companies with deployments of Exchange Server in the or any region covered by Progent's engineers.
Immediate Consultants Helpdesk for Remote Workers
Telecommuter Services IT Consultants
Progent has two decades of experience helping small and medium-size businesses to plan, deploy, tune, manage, and debug computer networks that support at-home workers.
IT Outsourcing Best Practices White Paper
IT Outsourcing Model White Paper
Progent's IT outsourcing services provide affordable network support for mid-size corporations. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or building a web-based business application, outsourcing your IT technical services can reduce expenses and eliminate risks, permitting network service budgets to grow in a more moderate and manageable fashion than is possible by assembling a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and highly available network architecture for your critical Windows-based business software including Windows Server 2008, Exchange Server, and SQL Server 2008.
ISA Server Setup and Support
ISA 2004 Standard Edition Server Configuration
Progent's Microsoft-certified ISA Server consultants have long backgrounds developing ISA Server-based security installations for information systems with many sites, remote users, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your small business in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your network security needs without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Avaddon ransomware hot line Consultants
24-7 ransomware cleanup and restore Specialists
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the spread of an active ransomware attack. Call 800-462-8800
Cisco VoIP Phones and Jabber IT Consulting
Cisco VoIP Phones and Unified Messaging Network Engineer
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, previously known as CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps like Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Online Technical Support SharePoint
Microsoft Experts On-site Technical Support SharePoint Portal Server
Progent's Microsoft-certified consultants can help you evaluate the economic case for implementing SharePoint 2007, consult with you on the most appropriate version of Microsoft SharePoint Server for your circumstances, provide configuration and deployment expertise, help you to install MS SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and customized application software to work with SharePoint Portal Server 2007, develop a company-wide security plan that incorporates portal solutions, and deliver troubleshooting and Help Desk services.
Immersive Telepresence Support Services
Consultants Tandberg Video Conferencing
Progent offers the services of an accredited consultant with expertise integrating products from the major video conferencing/telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can help you to plan, install, upgrade, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the strategic value of your information system. Progent can also provide the services of infrastructure consultants able to assist companies of all sizes to create and troubleshoot a communications network that provides the speed, dependability, security, and expandability required to accommodate your telepresence environment.
Windows 10 Training Remote Support Services
Microsoft Windows 10 Assessment and Deployment Kit Consultancy
Progent's Windows consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and onsite assessment and upgrade support for Windows 10 provided by Progent's consultants include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and management, network infrastructure optimization, Wi-Fi support, business continuity planning, custom training for network management staff and users, and ongoing Call Center support services.
Risk Response Technology Consulting
Risk Response Professional
Progent's disaster recovery support and business continuity engineers can show you how to design a disaster recovery plan to prepare for an IT system disaster. Progent can help you define a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, non-stop system architecture that takes into account reliability issues involving a broad array of network technologies and procedures.
Server Knowledge Transfer
Server Training
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Mid-size businesses who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.
DopplePaymer ransomware hot line Technology Professional
Maze ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the progress of an active ransomware breach. Call 800-462-8800
Microsoft SQL 2008 Analysis Services Consultancy
IT Consultants MS SQL 2008
Microsoft SQL Server 2008 delivers powerful, familiar tools to IT experts and information workers, reducing the difficulty of designing, integrating, managing, and accessing enterprise data and database applications on platforms ranging from handheld devices to corporate data networks. The complexity and integration requirements of Microsoft SQL Server 2008 call for a network consultant with real-world experience and broad knowledge in planning and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Catalyst 9164 Access Point Consulting
Catalyst 802.11ax Access Point Network Engineer
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants offer affordable online and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
System Center 2016 Security Support and Setup
24-7 System Center 2016 Service Manager Online Help
Progent has over two decades of experience configuring, maintaining and troubleshooting the core platforms included with System Center and can assist your organization to plan, install, maintain, and repair your Microsoft System Center ecosystem to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent's consultants can assist you to migrate to the latest version of Microsoft System Center from an older one or from another datacenter management solution to deliver the advantages of best-in-class deployment, management automation, security, plus datacenter and application performance monitoring.
Windows Server 2012R2 Multitenancy Technology Consulting Services
Online Support Services Windows Server 2012 R2 Configuration Manager
Progent's certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout strategies, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support staff, create a corporate-wide security plan, automate network management, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Les Kent has a 35-year track record of effective technology integration, executive management, sales, and operations. He has demonstrated a talent for developing sophisticated information technology solutions in his roles as as a system designer, software developer, project manager, implementation expert, and problem solver for small businesses, new ventures, and major corporations.
3-2-1 Backup Rule Support and Setup
Patch Management Policy IT Consulting
Progent has identified five critical network security practices for companies on a tight budget.
Support and Integration Windows Server 2012 R2 Cluster Management
Windows 2012 Cluster Server Consulting
Progent's Microsoft-certified failover clustering experts can assist businesses to assess the advantages of utilizing Microsoft Windows Server 2012 failover clustering to create a powerful fault-tolerant/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual machines, and show you how to streamline the management of clustered servers.
Site Move Specialists
24x7 Network Consultants Hosting Facility
For enterprises with branches in or any area served by Progent's consultants, Progent's Microsoft-Premier network consulting professionals and certified Cisco network consultants offer a range of network consulting services including project planning, Sarbanes Oxley compliance, office moves, corporate security, network design, local or phone-based branch office support, and troubleshooting for data center hosting environments. A Progent IT architect can help you plan a multi-site information system that makes smart use of colocation facilities and Internet hosting sites. Progent's Microsoft Premier consultants can help major enterprises design, integrate and support major rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco products for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.
Microsoft Certified Partner ASP.NET Core Programming Company
.NET macOS Reporting
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or update .NET apps rapidly and affordably.
Computer Consultant Remote Network Monitoring
System Center Operations Manager Support and Setup
Even if your company has a minimal network services group and a limited technology budget, your information system can still feature the same high reliability and responsiveness that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT consultants, the latest system management products for proactive monitoring and threshold alarms, and economical service packages such as a help desk call center to keep your vital network applications and hardware operating.
Award Winning ransomware business recovery Consultant
24-7 Consult Dharma ransomware recovery
Progent's seasoned ransomware recovery experts can assist your business to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Technical Support Group Problem Escalation Through Teamwork
Best Practices Consultancy
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, performing a wide range of IT projects for a large array of clients. Every Progent consultant shares a proven collection of individual best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems efficiently.
Exchange 2013 Integration Remote Consulting
Computer Consultants Exchange 2013 Data Loss Prevention
Exchange 2013 includes major enhancements to the capabilities of Exchange 2010 and delivers important innovations as well as a redesigned structure. These improvements affect key facets of IT like ease of administration, availability, security and compliance, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the potential business benefits of migrating to Exchange 2013, design a cost-effective test and rollout plan, and train your IT staff to manage your Exchange Server 2013 environment. Progent can also provide ongoing remote support and management services for Microsoft Exchange Server 2013.
Utah Engineer
Washington Tech
Progent's Technical Response Center offers nationwide remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone support and remote direct network access to isolate and resolve network problems quickly and affordably. The breadth of IT expertise available from Progent's team of country-wide support professionals allows Progent to escalate even the toughest problems to qualified experts as needed.
Microsoft SQL Engineers
MS SQL Server Reports
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals as well as to network users, reducing the difficulty of creating, integrating, administering, and accessing company information and analytical programs on platforms ranging from handheld devices to corporate data networks. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Shared Help Desk Ticketing Technology Consulting Services
Virtual Helpdesk Online Technical Support
Progent's Network Contact Center Outsourcing Support Services for desktop support are intended especially for small businesses who need fast availability of a Help Desk Call Center with expert telephone support and effective escalation options but who must work within a limited IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Software Selection and Deployment.
NinjaOne Server Monitoring Consultants
NinjaOne Automated Server Inventory Help and Support
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your business.
Infor SyteLine CloudSuite Account Receivable Engineers
Infor CloudSuite 9.00 Consult
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing and service organizations to simplify complex supply chains and improve the efficiency of key processes to get products to market fast and adhere to customer schedules consistently. Progent offers the expertise of an ERP consultant with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises consulting that can range from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, disaster recovery planning, and DBA services.
Network Providers Small Business
Network Security Consultant Small Business
Progent provides the help of Microsoft and Cisco-Premier IT consulting experts to offer clients economical ways to help companies optimize the value of Microsoft and Cisco products. For environments that range from small offices to large corporations, Progent's expert consultants can show you how to enhance your information system's e-mail architecture, security, availability, performance, and system management.
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