Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT staff may be slower to recognize a penetration and are less able to mount a rapid and coordinated response. The more lateral progress ransomware can make within a victim's network, the more time it will require to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Bristol metro area to identify and quarantine breached devices and protect clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Bristol
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryptors needed to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an extra settlement in exchange for not posting this information or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.

The restoration process after a ransomware breach involves several crucial stages, the majority of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical initial step involves blocking the sideways progress of the attack across your network. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and IT group to prioritize activity and to put critical resources on line again as fast as possible.
  • Data recovery: The effort necessary to restore files impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can take down key databases which, if not gracefully closed, might have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to find clean data. For instance, non-encrypted OST files may have survived on staff desktop computers and notebooks that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
  • Deploying modern antivirus/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical anti-virus tools used by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering in-line malware filtering, classification, containment, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; creating a clean environment; remapping and connecting datastores to match exactly their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware assault's progress across the network from beginning to end. This history of the way a ransomware assault progressed through the network assists you to evaluate the impact and highlights weaknesses in rules or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensics is commonly assigned a high priority by the insurance provider. Because forensics can take time, it is essential that other important recovery processes like business continuity are performed in parallel. Progent has a large team of IT and security experts with the knowledge and experience needed to perform the work of containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and integrate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into an operational system. Progent has worked with leading insurance carriers like Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Bristol
For ransomware system recovery consulting services in the Bristol area, phone Progent at 800-462-8800 or go to Contact Progent.



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    The current ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your current PIX or Cisco ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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    System Center Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies security and compliance settings management, keeps track of network resources, guards against company data leakage, performs health monitoring, enables secure self service, and delivers a single point of control for administering multi-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any facet of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

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    Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and migration strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support, team, develop a corporate-wide security strategy, streamline network administration, help with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent's Network Call Center Outsourcing Support Services for desktop support are intended especially for small businesses who require fast availability of a Help Desk Service Center with professional telephone support and effective escalation options but who have to operate within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, Per Minute Billing, and Helpdesk Applications Selection and Deployment.

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    Progent's high availability network consultants provide non-stop computing support, disaster recovery services, network load balancing, non-stop interoffice access, high-availability Internet architecture design, non-stop data center services, and other 24x7 networking services to help your small business configure a non-stop environment for mission-critical applications. Progent possesses the background to design economical, fault-tolerant systems by utilizing the evolving suite of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-location network with a fully mirrored Internet interface and intelligent network load balancing.

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    Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange 2003 help, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are best aligned to your business goals.

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    Medium-size companies can get all the advantages of Microsoft Operations Manager and have fast availability of Progent's Microsoft and Cisco Premier Certified network consulting experts. With Progent's affordably priced IT service packages, mid-size organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, automated warnings, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager to offer mid-size company information systems enterprise-class reliability, security and performance.

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    Progent can provide the temporary assistance of a seasoned CIO to provide strategic direction to assist you pick and maintain IT technology appropriate for your current situation and that can be a solid foundation for your growth. Progent's part-time or temporary CIO services provide financial advantages to organizations trying to maximize the impact of their network expenditures but who are without the budget or unwilling to add another executive-level manager to their full-time staff. Because Progent is vendor-neutral, with a large team of engineers certified to support all major OS platforms and networking technologies plus a wide range and business applications, Progent is in an ideal situation to provide objective recommendations along with advanced technical help for creating information systems that match the special needs of your organization.

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