Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to become aware of a penetration and are less able to mount a quick and forceful response. The more lateral progress ransomware can manage inside a target's network, the longer it will require to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can help organizations in the Brooklyn area to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Brooklyn
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom payment for the decryptors needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra payment for not publishing this data on the dark web. Even if you can restore your system to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The recovery work subsequent to ransomware breach involves several distinct phases, most of which can proceed in parallel if the recovery team has enough people with the necessary experience.

  • Quarantine: This time-critical initial step involves blocking the sideways spread of ransomware across your IT system. The more time a ransomware attack is permitted to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes include isolating infected endpoints from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable degree of capability with the least downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and protected remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complicated recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT staff to prioritize tasks and to put vital resources back online as fast as feasible.
  • Data recovery: The work required to restore files damaged by a ransomware attack depends on the state of the network, the number of files that are affected, and what restore methods are needed. Ransomware attacks can destroy key databases which, if not properly shut down, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work could be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same anti-virus technology deployed by many of the world's largest enterprises including Netflix, Citi, and Salesforce. By delivering real-time malware blocking, detection, mitigation, repair and analysis in a single integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the insurance provider, if any. Activities consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryption tool; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and restoring machines and software services.
  • Forensics: This process involves learning the ransomware attack's storyline across the targeted network from beginning to end. This history of the way a ransomware assault travelled through the network assists your IT staff to evaluate the impact and highlights vulnerabilities in policies or work habits that should be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is typically assigned a top priority by the insurance carrier. Because forensic analysis can be time consuming, it is vital that other key recovery processes such as business continuity are executed concurrently. Progent maintains a large team of information technology and cybersecurity professionals with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP software. This scope of expertise allows Progent to identify and integrate the undamaged pieces of your network after a ransomware assault and rebuild them rapidly into a viable system. Progent has collaborated with top insurance providers like Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Brooklyn
For ransomware recovery expertise in the Brooklyn metro area, phone Progent at 800-462-8800 or see Contact Progent.



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