Expanding your at-home workforce can have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Broomfield company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services ranging from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Broomfield, Colorado businesses to with any aspect of creating a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
An emergency, company-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise their current trouble tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Call Desk team by splitting responsibilities for Call Desk support transparently between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the number one PSA platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Broomfield, Colorado organization, call 1-800-993-9400 or visit Contact Progent.