Expanding your at-home workforce can have a major impact on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Broomfield company to select the appropriate tools and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Broomfield, Colorado businesses to succeed with any aspect of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
An emergency, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or update their active trouble tickets, add information, and append screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows you to expand your current Call Desk organization by sharing delivery of Call Desk support services seamlessly between your in-house support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support model based on the number one professional services automation tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can help your company to deliver world-class IT support to your from-home workers, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Broomfield, Colorado organization, call 1-800-993-9400 or visit Contact Progent.