Crypto-Ransomware : Your Worst IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that poses an extinction-level danger for businesses of all sizes unprepared for an assault. Versions of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for years and continue to inflict havoc. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as daily as yet unnamed newcomers, not only do encryption of online information but also infiltrate most accessible system protection mechanisms. Information synchronized to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can make automatic restore operations hopeless and basically sets the network back to zero.

Restoring services and data following a crypto-ransomware attack becomes a race against the clock as the victim tries its best to contain the damage and eradicate the ransomware and to restore enterprise-critical activity. Due to the fact that ransomware takes time to replicate, penetrations are usually sprung at night, when penetrations in many cases take longer to discover. This compounds the difficulty of quickly marshalling and coordinating an experienced mitigation team.

Progent has a range of solutions for protecting Buffalo enterprises from ransomware events. Among these are user education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to identify and disable zero-day malware attacks. Progent in addition can provide the services of expert ransomware recovery engineers with the talent and perseverance to restore a compromised environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Help
Soon after a crypto-ransomware penetration, even paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will provide the keys to unencrypt any or all of your files. Kaspersky estimated that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to piece back together the mission-critical parts of your IT environment. Without access to complete data backups, this calls for a broad complement of skill sets, professional team management, and the capability to work 24x7 until the recovery project is completed.

For twenty years, Progent has offered expert IT services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have attained advanced certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of experience affords Progent the skills to rapidly understand necessary systems and integrate the remaining pieces of your network environment after a ransomware event and rebuild them into an operational system.

Progent's ransomware group has best of breed project management applications to coordinate the complex recovery process. Progent understands the urgency of acting rapidly and together with a customer's management and IT resources to prioritize tasks and to get essential services back online as soon as possible.

Case Study: A Successful Ransomware Incident Restoration
A small business sought out Progent after their network was crashed by the Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean state sponsored hackers, suspected of using algorithms leaked from the U.S. National Security Agency. Ryuk goes after specific organizations with little ability to sustain disruption and is one of the most profitable iterations of ransomware viruses. High publicized targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in Chicago with about 500 workers. The Ryuk attack had disabled all essential operations and manufacturing processes. Most of the client's backups had been online at the start of the intrusion and were damaged. The client was pursuing financing for paying the ransom (more than $200,000) and wishfully thinking for the best, but in the end made the decision to use Progent.

"I cannot speak enough in regards to the help Progent provided us during the most critical period of (our) businesses life. We most likely would have paid the cyber criminals if not for the confidence the Progent team afforded us. The fact that you were able to get our e-mail system and critical servers back online faster than a week was earth shattering. Every single expert I spoke to or e-mailed at Progent was amazingly focused on getting our company operational and was working non-stop to bail us out."

Progent worked hand in hand the customer to quickly identify and assign priority to the most important systems that needed to be addressed in order to continue company functions:

  • Active Directory (AD)
  • Email
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes event mitigation best practices by isolating and disinfecting systems. Progent then started the work of restoring Windows Active Directory, the core of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without AD, and the customer's financials and MRP software utilized SQL Server, which depends on Active Directory services for security authorization to the data.

Within two days, Progent was able to re-build Active Directory to its pre-penetration state. Progent then performed reinstallations and storage recovery on critical applications. All Exchange ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to collect intact OST data files (Outlook Email Offline Folder Files) on various PCs and laptops to recover mail messages. A recent off-line backup of the customer's financials/MRP software made it possible to recover these required programs back servicing users. Although a large amount of work remained to recover totally from the Ryuk attack, essential services were restored rapidly:

"For the most part, the production operation was never shut down and we made all customer deliverables."

During the following few weeks key milestones in the restoration project were achieved in tight cooperation between Progent engineers and the client:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Exchange Server containing more than 4 million archived messages was spun up and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory functions were completely recovered.
  • A new Palo Alto Networks 850 security appliance was set up.
  • 90% of the desktops and laptops were fully operational.

"A lot of what occurred in the early hours is nearly entirely a haze for me, but we will not forget the commitment each of your team put in to give us our business back. I've entrusted Progent for the past ten years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

A probable business-killing disaster was evaded due to top-tier professionals, a wide array of IT skills, and close teamwork. Although in post mortem the ransomware virus penetration described here would have been stopped with advanced security solutions and recognized best practices, staff education, and well designed security procedures for data protection and applying software patches, the fact remains that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware attack, feel confident that Progent's roster of professionals has substantial experience in ransomware virus blocking, remediation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thanks very much for allowing me to get rested after we made it through the most critical parts. Everyone did an incredible job, and if anyone is around the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Buffalo
For ransomware cleanup consulting services in the Buffalo area, call Progent at 800-462-8800 or see Contact Progent.

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  • Altaro VM Backup Planning Consultants
    Specialists Altaro VM Backup Management

    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises consulting services to help you to design, install, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology.

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  • Remote Server Monitoring Onsite Technical Support
    24x7 Automated Desktop Inventory Engineer

    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical devices that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your business.

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    Progent has 20 years of experience assisting small and medium-size organizations to design, implement, optimize, manage, and debug computer networks that support at-home workers.

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    NodeZero Certified Penetration Testing Consultant

    Progent's certified security experts can run NodeZero-powered penetration tests to verify your security defense systems and policies are correctly configured and effective.

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    Google Cloud Anthos Consult

    Progent can provide affordable online and on-premises consulting to help businesses of any size to migrate any portion of their critical network resources to Google Cloud Platform (GCP). This can save time and hardware expense and allow the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

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  • Dynamics GP/Great Plains On-site Technical Support
    Configuration Dynamics GP Software

    Progent's Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is a Microsoft financial platform and corporate management tool built, like all Microsoft accounting solutions, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting software in the Dynamics GP/Great Plains family, offers an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP is easy to deploy and configure, and with its modular approach you are able to purchase only the capability you currently need, with the option to expand clients and increase functionality when necessary. Progent's Microsoft Dynamics GP/Great Plains Software consulting engineers can help you install, configure and manage Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP/Great Plains.

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  • Top Ranked ASA Firewall Support Cisco ASA 5500-X Firewall Integration Services
  • Top Rated Buffalo At Home Workers Data Protection Solutions Consulting Services Buffalo Remote Workforce Backup/Recovery Systems Consultants Buffalo Great Lakes
  • Top Rated Specialists Exchange 2016 Office integration Best Exchange 2016 Security Consulting Services
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  • Virtual Office Microsoft Consultants Job Opportunities Remote Support Network Professional Telecommuter Jobs

  • Network Intrusion Detection Security Companies
    GIAC Security and Compliance Check Technology Professional

    GIAC was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security capabilities addressed under GIAC certification including auditing infrastructure vulnerability, event handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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  • Microsoft ISA 2004 Server IT Consultants
    24x7 ISA Server Network Consultants

    Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security solutions for information systems with multiple sites, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants can assist your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without overly restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.

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