Besides offering fast access to high-level IT professionals and subject matter experts to assist Buffalo, New York organizations to resolve discrete IT problems or longer-term projects, Progent offers temporary staff augmentation to deal with more broadly defined services like desktop help, network management, and Help Desk call center response. On-demand staffing makes it possible for businesses to respond to anticipated or unplanned increases in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary IT staff augmentation can also fill voids caused by the absence of in-house staff members due to scheduled vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services offer organizations the versatility to respond to surges in demand for IT personnel without being saddled with the expense and hassle associated with vetting and hiring appropriate IT help and without the burden of adding to your in-house staff size.

Key aspects of Progent's short-term staff augmentation services include:

  • Rapid availability of proven network professionals
  • Simple initiation, termination, and resumption of services
  • Seamless extension of your full-time IT team
  • Comprehensive documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
  • Close working relationship with a world-class, full-service source for network expertise
Progent's Shared Center Program
Progent's co-managed Call Center program is a specialized on-going staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's nationwide team of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a joint service solution based on by the industry's leading group PSA platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT services for businesses across the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Buffalo, New York Organizations
Progent's veteran team of certified engineers can deliver Buffalo, New York organizations a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Buffalo, New York Companies
To find out more details about Progent's temporary staffing services for Buffalo, New York businesses, call 800-993-9400 or visit Contact Progent.