Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Calgary
ProgentProgent's consulting services for network service organizations in Calgary Alberta allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent supplement to your regular IT support team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the country's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your customers of professional IT services. Progent invoices you directly and works under your direction to deliver your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but difficult to configure and manage. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their own branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is offered across the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit service requests through your own branded Internet portal, a toll-free phone number, or by sending a message to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills steadily without having to turn down opportunities owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent utilizes an enterprise-class service reporting system to ensure that all IT services performed are thoroughly described. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel once you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept additional jobs beyond your main areas of excellence and serve additional geographies without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more clients under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a broad array of technologies and can act as a reliable resource for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a large team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Clients Satisfied: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center services to high-level consulting. Efficient online support saves money while delivering quick solutions.
  • Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Calgary, Alberta Organizations
Progent's veteran roster of certified engineers can deliver Calgary, Alberta businesses a wide range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for Network Service Organizations in Calgary, Alberta
To learn more information about Progent's consulting program for network service organizations in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.