Calgary Consulting Experts for Network Service Organizations
Temporary Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Calgary
Progent's consulting support for network service firms in Calgary Alberta enables you to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent augmentation of your in-house network support group. These services can put you on the fast track to add to your client base, fill out your service offerings, create happy clients, and increase your bottom line.
Progent's nationwide team of network engineers, desktop support specialists, IT admins, and data security professionals have worked as transparent expansions to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class IT services. Progent bills you exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT support organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their custom branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing program enable you to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metros is available throughout the US at extra cost.
- You have full control of your clients and billing.
- Your customers enter incident reports by means of your own branded web portal, an 800 phone number, or by directing an email to your specified email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows you to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without having to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house support group, under your management, and invoices you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Detailed Documentation: Progent uses an advanced service documentation system to ensure that all IT services performed are thoroughly described. This enables your IT support organization to shift account assignments to internal consultants once you have enough people and relevant technical skills.
- Safely Grow Your Service Business: You can quickly and safely accept additional opportunities outside your core areas of excellence and open new territories without exposure to the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by delivering more services to more clients under your own company name.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a large team of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Make Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
- Remote Support Professionals: For two decades, Progent has provided online network support ranging from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick solutions.
- Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Calgary, Alberta Companies
Progent's seasoned team of certified engineers offers Calgary, Alberta companies a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Technical Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Pentesting with NodeZero
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco VoIP Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Program for IT Service Firms in Calgary, Alberta For more details about Progent's consulting support for IT service organizations in Calgary, Alberta, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Engineer SentinelOne Ransomware Defense
SentinelOne Vigilance Respond MDR Reseller Consulting Services
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes machine learning technology and expert services to provide comprehensive endpoint detection and response (EDR).
Top Rated Microsoft Exchange 2000 Computer Engineer
Exchange 2000 Upgrade Consulting
Progent is among the most expert information technology consulting companies for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies derive all the advantages of Microsoft Exchange Server 2000 for typical situations including upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Technology Consulting prime infrastructure
Wave 2 Wi-Fi controller Support and Help
Cisco's Catalyst line of wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi access points, tuning wireless throughput by limiting the impact of radio frequency congestion, enhancing wireless uptime with rapid failover, and hardening data security by detecting threats and analyzing traffic content based on user class and location. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller solutions.
Microsoft Exchange 2016 Upgrade Planning Specialist
Exchange Server 2016 Upgrade Planning Online Troubleshooting
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as planning HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Professional MongoLock ransomware recovery
LockBit ransomware recovery Engineers
Progent's proven ransomware recovery consultants can help you to restore a network victimized by a ransomware virus like Ryuk, WannaCry, Hermes, or Locky.
Branch Location IT Consulting
Branch Location Remote Technical Support
Years of background providing Microsoft expertise and Cisco network consulting has allowed Progent to develop an unmatched ability for supporting branch offices that require IT service with the flexibility common to with small organizations but which includes effective client interaction, thorough documentation, and adherence to corporate IT protocols. If your corporation has a sales office located anywhere in or any region covered by Progent's consultants, Progent can provide a wide array of onsite and remote IT consulting services and network design assistance.
SentinelOne Vigilance Respond MDR Reseller Integration
Top Quality SentinelOne Next Generation Endpoint Protection Consultants
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response.
SQL Server 2019 Analysis Services Support Services
SQL Server 2019 Security and Compliance Online Technical Support
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and on-premises consulting expertise, application development, and troubleshooting services for businesses of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud infrastructure into a cohesive information management system.
Anti-Virus Reseller
Antivirus Technology
Email Guard from Postini provides constantly updated spam and virus blocking, content filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Management services through Progent's E-Mail Guard spam filtering and antivirus aggregation offering. Progent's certified e-mail protection consultants can show you how to develop an email safety plan that includes antispam and virus defense technologies and policies.
SentinelOne Singularity and Vigilance Integration Services
SentinelOne Computer Virus Forensics Experts Consultants
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and expert services to provide cutting-edge endpoint detection and response.
CISSP Certified Expert Remote Consulting Virtual Call Desk
Shared Help Desk Computer Consultants
Progent's Shared Call Center service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Microsoft Certified Windows Server 2008 BranchCache Professionals
Microsoft Windows 2008 R2 IT Services
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, develop pilot systems and rollout plans, install Windows Server 2008 with your network infrastructure and workload, educate your support personnel how to use enhanced management utilities, and provide continuing consulting and support via affordable options such as Help Desk Call Center support and online technical support.
System Consulting Services Cisco Network Management Solutions
Immediate DNA Center Management Server Consultant
Progent's Cisco-Premier network consultants can assist you to run Cisco's network management tools alongside a selection of specialized third-party applications to build a complete network management solution to keep your environment running smoothly, fully utilize limited resources, guard your data, revive rapidly from hardware failure or malicious attacks, and enable you to add or repurpose valuable resources sensibly and affordably as your business evolves.
Exchange 2010 Migration Engineers
Exchange 2003 to Exchange 2010 Upgrade Consultants
Progent's Microsoft and Cisco-certified consulting experts can help you to determine the value of Microsoft Exchange 2010 for your company and can assist you to design and implement an efficient upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will offer quick ROI by increasing your productivity, lowering the cost of equipment and service, simplifying management, and consolidating your key communications platforms.
Mac and Windows Online Help
24-Hour Apple Mac and Windows Consultant Services
Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows computers into seamless networks with full sharing and collaboration functionality. Enabling productive co-existence among a variety of servers and desktops powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Windows products. Progent's background in Microsoft and Macintosh service makes it possible to offer world class assistance to companies that rely on these technologies to keep their competitive edge. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Small Office Information Technology Consulting Firm
24/7 Network Consulting Company Small Business
Progent provide businesses of all sizes world-class network online or on-premises consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consulting experts also can provide security consulting for companies varying in size from the small office to the global enterprise.
Operations Manager Technical Consultant
Monitoring and Reporting Onsite Technical Support
Progent provides a selection of network support bundles for small organizations. These information technology outsourcing and server monitoring services are based on the proactive problem solving capabilities of System Center Operations Manager 2007, a next-generation network and IT management software platform that tracks the availability, throughput, and security of your network and identifies incipient problems before they can disrupt your network. With Progent's economically priced IT service packages, small businesses can select a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.
Online Troubleshooting Remote Workers Network Infrastructure
At Home Workforce Network Infrastructure Online Support
Progent can assist small and medium-size businesses to plan, configure and debug the network infrastructure to support teleworkers.
24-Hour VPN Security Firewall Setup
Intrusion Protection Systems Consultant
Progent provides organizations of any size expert support for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a detailed security plan and choose the right products from a variety of vendors to support your security objectives while staying within your budget limits.
After Hours Computer Consultant Windows 11 and TCP
Windows 11 RPA Troubleshooting
Progent's Microsoft-certified Windows 11 consultants offer an array of services for Windows 11 including cloud integration, mobile device management and synchronization, at-home workforce access, security and compliance, centralized deployment, and Call Center support services.
24 Hour Hermes ransomware recovery Technology Professional
MongoLock ransomware recovery Consultants
Progent's proven ransomware recovery experts can assist your business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Top Quality Amazon hybrid cloud solutions Development Firms
Amazon EC2 AMI Developer Firm
Progent can provide cost-effective remote support to help companies of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewalls and VPN access and can show you how to create all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent can provide occasional support to assist you to overcome technical roadblocks or Progent can provide project management outsourcing to help you move to the Amazon AWS platform on schedule and within budget.
ProSight DPS Hybrid Cloud Backup Services Onsite Technical Support
ProSight DPS Backup and Recovery Services Integration Support
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information.
System Center MOM Consultant Services
24/7 Remote Monitoring and Reporting Professionals
Medium-size businesses can enjoy all the advantages of Microsoft Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Premier IT support experts. With Progent's affordably priced network support programs, mid-size organizations can choose a simple co-sourcing package built around Operations Manager with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and remote service. For companies with line-of-business applications who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager to provide medium-size company networks enterprise-class availability, protection and performance.
ransomware removal and data recovery Professional
ransomware removal and data recovery Professional
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, remotely monitor and protect your IT environment, assist with settlement negotiations with a threat actor, and reconstruct a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
macOS Troubleshooting Consultancy
macOS Troubleshooting Consult
Progent provides national remote help and troubleshooting services for companies who operate macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft Windows products. Progent's consultants offer macOS and OS X users a range of IT services including desktop assistance, upgrading to the current edition of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad support, or moving to Apple's iCloud services. Remote IT help offers optimum return for your IT dollar by preserving client productivity and shortening the hours billed for computer analysis and repair. Advanced online support tools and skilled service specialists and consultants allow Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or via a mix of telephone support and online network analysis. Progent can make available Cisco CCIE network experts and CISA and CISM certified security professionals to assist with the toughest system problems.
Exchange 2007 IT Consultants
Exchange 2007 Online Support
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network disruption, reduces long-term support demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange 2007 Server that are best aligned to your business goals.
Microsoft Certified Partner Tech Services
Information Technology Management Microsoft Partner
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer satisfaction and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business more complete technical solutions for your IT system.
Remote Workers Endpoint Management Consultants
Offsite Employees Endpoint Management Troubleshooting
Progent can help small and medium-size organizations to install unified endpoint management and monitoring systems for administering endpoint devices used by telecommuters.
Remote Workers Endpoint Management Setup and Support
Remote Workforce Endpoint Management Network Engineer
Progent can help small and medium-size companies to configure efficient remote endpoint management solutions for maintaining endpoints operated by at-home workers.
Email Guard DLP Consult
Best Email Quarantine Engineers
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
24-7 Windows Server 2012R2 Active Directory Professional
Windows Server 2012R2 Storage Spaces IT Services
Progent's certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your network for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management team, develop an enterprise-wide security plan, automate IT management, help with creating applications, and build and test a DR/BC plan.
