If your company computer network is in California you can depend on fast remote help from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE support specialist to assist with the toughest issues affecting your network. Progent retains one of the most extensive teams of UNIX and Cisco CCIE consulting experts available by phone of any independent support organization in the United States. The cost is reasonable, billing is per minute, engagement is immediate, and support is world class.
In case your California network is based far from more populated metropolitan areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, access to UNIX or CCIE-certified engineers is often problematic during a network crash. This can result in a drop in income for your business, upset clients, unproductive workers, and distracted executives. By utilizing Progent, you can get in touch with a certified engineer ready to provide help when you have to have it to get your network running.
Since Progent charges for phone service by the minute, your business is invoiced only for support delivered. Progent imposes no initialization charge. Some online consulting companies apply large minimum payments or charge for every fifteen minutes or more. Progent's fine granularity and straightforward billing mechanism do away with large invoices for quick fixes.
If your California business needs technical support for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's phone-based help, call 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Technical Support Services Special?
Progent's seasoned team of remote consulting professionals possesses a broad range of in-depth computer knowledge. This enables Progent's online service specialists to resolve the most challenging technical problems more quickly than is possible with ordinary third-party support organizations or with the in-house support staff usually available to smaller companies. Progent has developed the technology and experience to fix problems economically in a wide variety of network configurations that feature combinations of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE engineers have earned major credentials such as Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service engineers also hold a number of key Cisco credentials which include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To assist companies who operate environments powered by a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows operating systems, Progent's remote support team makes available the expertise of support specialists who hold important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). For delivering company-wide security expertise, Progent provides phone-based contact with professionals who have been awarded major security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers. The scope of Progent's expertise coupled with Progent's team-oriented approach to fixing technical problems allows service escalation, when called for, to experts with relevant competence to deal with particularly intractable support calls. This speeds up remediation of emergency problems, avoids system disruption, and minimizes technical support invoices.
For businesses throughout California, Progent offers fast remote communication with a UNIX/Linux, Sun Solaris, macOS or OS X consultant for urgent expertise to repair computer issues that are affecting productivity and are outside the experience of your local network service organization. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE-certified network experts can analyze your network via state-of-the-art remote troubleshooting technologies that allow them to provide quick and efficient evaluation and repair of critical computer issues.
Troubleshooting Services Progent's Phone-based Consulting Experts Can Offer Your California Company
Progent online professionals are qualified to provide expert support for a comprehensive set of UNIX/Linux, Apple Mac, Cisco, and Windows technologies including:
Online Expertise for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based technical service team can assist California companies with a broad set of information products and technologies such as network infrastructure, email support, security consulting for networks and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X systems, VMware options for processor consolidation and centralized management, and moving from out-of-date systems to current solutions based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's service experts can provide remote technical help for computers powered by popular variants of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or common Linux products such as
Debian GNU/Linux and
Cisco Network Infrastructure and Security Solutions
Progent leads the network support arena for offering fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking consultants who qualify for this advanced credential by completing thorough examinations supervised by Cisco. Usually CCIEs are employed by big corporations or national Internet service providers, and as a result their services are not conveniently available to small and medium-size businesses.
CCIE and CCNP qualified engineers from Progent can help you to plan, configure, and service an integrated business network that can streamline business processes, cut expenses, and accelerate time to positive ROI. By combining Cisco integrated services routers experience with Catalyst switches consulting services and Cisco Aironet wireless products integration help, Progent can greatly enhance the business value of your information system in California. To find out more on Progent's services for Cisco infrastructure, visit Cisco Technology Engineering Support.
Microsoft Partner for Remote Technical Support for Windows
Progent's Microsoft-certified online support engineers can deliver network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of platform practice areas including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support and Lync Server migration, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
Microsoft System Center 2012 Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Qualified Network Security Specialists
Progent offers you contact with qualified CISM, CISA and CISSP security professionals who offer a range of security solutions that can bolster the protection of your UNIX, Linux, Solaris, or macOS and OS X environment against assaults or help your business to recover fast from an attack. Security solutions provided Progent include: in depth security analysis utilizing platforms such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up continual network monitoring. To learn more information about Progent's security services for small and midsize companies, visit Progent's Professional Support for System Security.
Business Applications Support: Training, Custom Programming, Troubleshooting
Progent's Mac technology experts can support the creative aspect of Mac computing by offering help services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Group offers professional consulting expertise and training in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read more information about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Call Center Outsourcing Options
Progent offers three programs for Call Center services that include UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Support Services, and Call Center Operations Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are intended mainly for companies who require the timely availability of a professional Help Desk but who have relatively small funds and internal support bandwidth. Progentís Virtual Help Desk is a seamless extension of your current Helpdesk resources. Progent can act as a main Help Desk Call Center for your business, serve as an escalation alternative for the most challenging technical issues, or be available in those instances when your ordinary service providers are too busy. Progent's Call Center Consulting Services can assist you in building an effective new Help Desk Call Center or improving your existing one, selecting or customizing Call Center software products to address the special requirements of your business, or providing temporary personnel to operate remotely in conjunction with your in-house Help Desk resources to deal with high-demand events like system upgrades.
Progent is a Microsoft Partner and has a skilled roster of Cisco-certified network infrastructure specialists. Progent's Call Center staff of seasoned UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are ready to give your clients convenient access to a large support team with years of experience in telephone-based help and remote access troubleshooting for small and medium-size business networks. Progent's focus is on earning the Help Desk Call Center a respected image as a key contributor to business productivity, and Progent's target is to resolve and not simply record problems. To find out more concerning Progent's Help Desk support and outsourcing, see Progent's Help Desk Support.
Progent's Online Support Tools
Talk to a UNIX/Linux or Cisco Network Assistance Specialist Now
Progent's advanced service reporting application keeps extensive histories of all service provided to Progent's clients. Every active Progent staff consultant has access to the history of support rendered to each client by any staff engineer. This archive of problems and resolutions is structured as a readily retrievable proprietary database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases as well as to manufacturers' internal technical personnel that enable Progent's remote consulting experts to find the best resolutions promptly.
To learn how you can ask a UNIX/Linux consultant or a Certified CCIE for urgent phone-based engineering expertise in California, call 1-800-993-9400 or visit Urgent Remote Computer Support.
© 2002-2019 Progent Corporation. All rights reserved.