Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Miami Beach company to select the appropriate technologies and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers support services that go from as-needed guidance for helping you over challenging technical bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Miami Beach, Florida businesses to with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide changeover to a telecommuter business model, which might be driven by a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their current tickets, enter information, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your existing Help Desk Call Center organization by sharing responsibilities for Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support solution based on the leading PSA tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Miami Beach, Florida business, call 1-800-993-9400 or refer to Contact Progent.