Miami Beach At Home Workers Configuration Support Partner
Help Desk Augmentation and Outsourcing Consultants
Expanding your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Miami Beach organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services that go from on demand guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Miami Beach, Florida companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, endpoint security, data protection solutions, and unified management.
Help Desk Services for Remote Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which could be activated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or update the status of their active trouble tickets, enter information, and append screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service enables your company to expand your current Help Desk Call Center staff by splitting delivery of Help Desk Call Center support transparently between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Augmentation Services can enable your company to deliver world-class technical support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Miami Beach, Florida business, phone
An index of content::
Skype for Business Persistent Chat Technology Professional
Skype for Business Persistent Chat Professionals
Progent's consultants offer remote and on-premises consulting services for organizations of all sizes to assess the benefits of migrating to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems like Cisco UC. Progent's certified network security experts can help you create and validate a security environment for your Skype for Business solution that meets government and industry requirements.
ProSight SSL management Specialist
IT asset management Professional
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
Remote OS X Technical Support Services
Consult Mac Online
Progent offers national remote help and troubleshooting services for companies that run macOS and OS X environments or whose IT systems feature a mix of Mac and Microsoft technology. Progent's experts can provide Mac clients a range of IT services such as desktop support, migration to the latest version of macOS from earlier editions of macOS or OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and Apple iPad support, or migrating to Apple's iCloud. Remote network consulting offers maximum return for your IT budget by extending client productivity and limiting the hours billed for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and money by traveling to your site. In most of situations your IT problems can be dealt with by telephone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM premier security professionals to assist with the most challenging system problems.
Network Security Auditing Palo Alto Networks WildFire
Palo Alto Networks PA-3400 Series Firewalls Technical Support
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewalls to create a modern cybersecurity solution that spans your data center and cloud resources and protects all users anywhere with any device.
Professionals CISM Certified Cybersecurity Management
Security Management Services
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the basic competencies and global standards of performance that information security professionals are expected to learn. CISM gives executive management the assurance that consultants who have qualified for their CISM credential possess the background and knowledge to provide efficient security administration and consulting consulting.
ProSight ESP Endpoint Protection Online Support Services
Remote Technical Support VMware Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware.
Nexus Switch Specialist
Technical Support Services Nexus NX-OS
Nexus switches are designed to provide the speed, scale, uptime, cloud readiness, density, data protection and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting expertise to help your IT staff to create an optimal switch topology, build test environments to confirm your switching solution, deploy Nexus switches, define and enforce appropriate policies, perform security vulnerability evaluations, set up proactive monitoring, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and set up the advanced zero-downtime capabilities incorporated into Cisco's Nexus switches. Progent can also assist your business to upgrade non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus platforms.
24-Hour Supplemental Helpdesk Cost Savings IT Services
Supplemental Call Center Cost Savings Support and Setup
Progent's Help Desk management and co-management services help organizations to save money and increase productivity.
Select Topic: