Rochester Remote Workers Solutions Consulting Partner
Help Desk Solutions Consulting
Expanding your at-home workforce can have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Rochester company to select the right technologies and follow leading practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent can provide services that go from on demand expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Rochester, New York businesses to with any aspect of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
A fast, organization-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as an element of a business continuity process, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit their current tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your current Help Desk staff by splitting delivery of Call Desk support seamlessly between your in-house support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution based on the number one PSA platform for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Rochester, New York company, call
An index of content::
Catalyst 9000 Switch Remote Support
Remote Support Catalyst Switch Upgrade
Progent's Cisco-certified CCIE consultants can assist organization to set up, manage, update, optimize and troubleshoot Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move efficiently from legacy appliances to modern devices.
Engineers Dynamics GP 2015 R2 Troubleshooting
Development Company Dynamics GP 2015 Excel Reports
Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud integration, works with the most popular handheld devices, permits one-time sign-on with Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and adds over 100 enhancements to various applications. Progent's Microsoft-certified consultants have the broad knowledge and experience to address the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the return on your investment in this powerful product.
Exchange Server 2007 Support and Setup
Exchange 2007 Server Consultants
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2007 upgrade plan that avoids network downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design services include assistance with the configuration of third-party add-ons to Exchange Server 2007 that are best aligned to your business needs.
Hyper-V 3.0 Shared Nothing Live Migration Online Troubleshooting
Virtual Server Hyper-V Consultant Services
Progent's network professionals can assist you to analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct test installations to validate Hyper-V's operation with your line-of-business software, assess your network and server infrastructure for optimal operation with virtualization technology, assist you in migrating to Windows Server 2008 and setting up Hyper-V, educate your IT staff to track and manage Hyper-V, offer expert consulting help for improving the protection of your virtual machines, design and validate disaster recovery procedures that maximize system availability, and deliver ongoing consulting and technical support including low-cost online repair and comprehensive Help Desk services.
Windows, Linux, UNIX, Solaris Technical Support Services
Linux, Windows Consult
If your company computer system combines Linux platforms with MS Windows, Progent can help you to incorporate your computers into a cohesive environment that permits all your OS platforms to coexist for easy administration, seamless information exchange, high dependability, enhanced performance, and tight protection. Progent's Linux and MS Windows coexistence support offerings feature IT architecture configuration and support, consulting for Windows services for UNIX, online network monitoring and management, online network help and repair, in-person technical support, and Contact Center support.
ASA and PIX Specialists
Cisco ASDM Firewall Management Integration Support
Progent's experienced Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular enterprise-level products, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, minimizing common OS-specific security holes.
CISSP Certified Security Systems Engineer Consulting Services
CISSP Certified Security Consult
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any facet of information system security. Progent can help create cost-effective cybersecurity systems that protect a small office from advanced threats or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that accommodate local, remote, and mobile clients sharing network resources spread over a mix of physical datacenters and public and private clouds.
Integration Services Remote Access
Cisco Virtual Private Network Technology Consulting
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and maintain Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to expand with your growing business needs. Progent's Cisco-Certified network experts are familiar with Cisco's complete line of hardware and software aimed at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your network. Progent can show you how to deploy Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control framework for user certification, authorization, and tracking from an easy-to-use Web interface.
Multiple cloud management Specialist
Hybrid cloud integration Consultant
Progent can provide advanced remote consulting support to help organizations integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Microsoft Certified Partner SBS On-site Support
Microsoft Small Business Server Consultant Services
Microsoft Small Business Server (SBS) is a low-cost collection of server products that offers the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires a network consultant with real-world background designing and integrating seamless, comprehensive business technology solutions. Progent's Small Business Server professionals have an average of over a decade of background integrating computer networks founded on Microsoft technology. This expertise assures you results in deploying, managing, and repairing network solutions that incorporate the Small Business Server package of servers and productivity software.
802.11ax Migration IT Services
Professional Office Wireless
Progent's Wireless Consulting Services offer a fast, economical option for companies of any size to deploy, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft Windows 8.1 Evaluation IT Consultant
Largest Technical Consulting Windows 8.1 Migration
Progent's Microsoft-certified experts can provide a range of technical services to assist companies of any size to install, manage, and troubleshoot environments that include desktops, laptops, tablets, or Windows phones powered by Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to design and configure test labs to evaluate Windows 8.1 and plan and execute Windows 8.1 deployment plans following proven methodologies.
Ubiquiti AP Professionals
Ubiquiti UniFi U6 WiFi access points Technology Professional
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, IP phones, and cameras. Progent can provide the expertise of seasoned Wi-Fi professionals who can help you to assess the value of Ubiquiti's UniFi products for your business and assist you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.
24-7 Online Consulting Windows Server 2022 Clusters Sets
Windows Server 2022 Cybersecurity IT Consultant
Progent's certified Windows Server 2022 experts can help your organization to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Emergency Security Company Data Loss Protection
Spam Filtering Network Consultant
For small and midsize businesses, computer security and information assurance and compliance can be excessively complicated to stay ahead of but too dangerous to ignore. The largest biggest enterprises have been breached, and the top cloud service providers have on occasion been taken down. It seems like there's nowhere to hide. Progent has made it affordable for small and midsize companies to carry out critical security tasks successfully by offering the benefit of billed time to the closest minute without any minimum billing for online help. This means you have the help of a seasoned computer expert to provide precisely the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any aspect of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and designing a complete security plan.
Specialists Load Aggregation Testing
Consulting NLB Test Lab
The Progent Test and Training Lab located at the QTS Internet Data Center can be used for testing line-of-business applications, developing cost-effective migration procedures, assessing and optimizing performance, planning or verifying business continuity solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients who lack adequate in-house resources to assemble effective test environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep vital network projects on schedule.
Azure Active Directory PIM Specialists
Azure AD MFA IT Consulting
Progent's consultants can assist you to design and carry out a smooth move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management across onsite and cloud resources.
Operations Manager Support
MOM 2007 Support and Setup
Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager 2007 and also have fast access to Progent's Microsoft certified IT support experts. With Progent's affordably priced IT support programs, mid-size businesses can select a basic co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager to provide small business networks enterprise-class reliability, security and performance.
Biggest Desktop Technology Outsourcing Technology
Desktop Technology Consulting Service Firm
Progent can provide a wide array of low-cost remote and on-premises consulting services to help your business to deploy, manage, and debug workstations and mobile devices based on Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Consultant Exchange Server 2003 Upgrade
Exchange Server 2003 Upgrade Help and Support
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, reduces ongoing support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to complete your move quickly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business needs.
XenMotion Consulting
Citrix XenMotion Professionals
Progent's Citrix-accredited engineers can assist your company to understand the business benefits of XenServer and additional Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your existing Citrix technology environment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.
Minnesota Manage
Florida Recovery Services
Progent's Technical Response Center offers national extended hours remote troubleshooting for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone help and remote direct network connection to isolate and resolve technical problems quickly and economically. The scope of technical experience available from Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to competent experts as needed. For critical problems, the TRC tries to respond to your call for support within one hour.
MOM 2007 Help and Support
Remote Technical Support MOM 2007
Progent provides a variety of IT support packages for small businesses. These IT outsourcing and server monitoring solutions are built around the anticipatory problem solving capabilities of Microsoft Operations Manager 2007, a next-generation server and IT management product that monitors the reliability, throughput, and safety of your network and identifies incipient problems before they can disrupt your system. With Progent's economically priced IT service programs, small companies can choose a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.
Consultants Microsoft Windows 11 Teams
Microsoft Windows 11 Evaluation Consultants
Progent's Microsoft-certified Windows 11 consultants can provide an array of services to support Windows 11 such as cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated provisioning, and Help Desk support services.
Work from Home Endpoint Management Integration Services
At Home Workers Endpoint Management Technical Consultant
Progent can assist small and medium-size companies to deploy centralized endpoint management platforms for maintaining devices operated by an offsite workforce.
Fedora Linux Remote Troubleshooting
Ubuntu Linux Specialists
Progent's Linux consulting services provide small and mid-size businesses and developers assistance with managing and maintaining Linux computers that coexist with Microsoft-based networks. Progent offers your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience provides you with an easy one-stop source to help you build and maintain a protected and robust mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Juniper NetScreen 5200 Firewall Audit
Juniper NetScreen 5200 Firewall Security Consultancies
Progent's Juniper-certified NetScreen engineer can assist your company to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper products, and repair infrastructure problems in all-Juniper or mixed-vendor systems.
24-Hour Engineer Database Administration
Database Development Consulting
Progent's Microsoft-certified database application developers can provide businesses of any size online support for leading RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Services available from Progent include software installation and integration, database architecture and programming, administration services, synchronization strategies, capacity planning, tuning, migration, information security, backup and recovery systems, troubleshooting, and training.
Consultant Services CRISC Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Consultant
Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management strategy following best practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and IT budget.
Windows Server 2019 upgrade Support Outsourcing
Outsourcing Windows Server 2019 Storage Spaces Direct
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
Dynamics 365 NAV Applications Consultant
Dynamics NAV Application Consulting
Progent can provide remote and on-premises configuration, upgrade, customization, reporting for Microsoft Dynamics 365 Business Central/NAV.
Microsoft SQL Server 2019 IT Services
Microsoft SQL Server 2019 Troubleshooting
Progent's Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of advanced business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.
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