Expanding your at-home workforce may have a major impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Alpharetta organization to pick the right technologies and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Alpharetta, Georgia businesses to succeed with any facet of building a high-performing telecommuting environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A fast, company-wide changeover to a from-home business model, which could be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online technical support experts combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their active tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to supplement your existing Help Desk Call Center organization by splitting responsibilities for Support Desk support services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a co-sourcing support solution based on the leading professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your telecommuters, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Alpharetta, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.