Expanding your remote workforce can have a significant effect on IT architecture, security, and company workflows. Progent has two decades of experience helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Alpharetta company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Alpharetta, Georgia organizations to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A fast, company-wide switchover to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support specialists along with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update their current trouble tickets, add details, and upload screenshots or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to supplement your existing Support Desk staff by sharing responsibilities for Call Desk support services transparently between your regular support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class technical support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Alpharetta, Georgia business, phone 1-800-993-9400 or visit Contact Progent.