Expanding your remote workforce can have a major impact on network infrastructure, security, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Birmingham organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from as-needed guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Birmingham, Alabama businesses to succeed with any facet of building a high-performing remote work environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's extensive network of online IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit their active trouble tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to supplement your current Support Desk staff by splitting delivery of Help Desk support services transparently between your in-house support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your business to provide world-class desktop support to your from-home workers, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Birmingham, Alabama business, phone 1-800-993-9400 or visit Contact Progent.