Jundiaí At Home Workforce Integration Consulting
Help Desk Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Jundiaí company to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services ranging from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Jundiaí, São Paulo companies to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide switchover to a from-home business model, which could be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's nationwide network of online IT support experts combined with world-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their current tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your company to augment your existing Call Center organization by sharing responsibilities for Help Desk Call Center support seamlessly between your regular support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class technical support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Jundiaí, São Paulo company, call
An index of content::
SentinelOne Singularity and Vigilance Integration Consultancy
24 Hour SentinelOne Virus Rollback Specialists
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes AI software and advanced services to provide cutting-edge endpoint detection and response (EDR).
Consultants CISSP Certified Security
CISSP Certified Cybersecurity Manager Technology Professional
Progent's CISSP-certified cybersecurity experts can help businesses of any size with any aspect of information system security. Progent can help create cost-effective security solutions that guard a small business against advanced threats or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support local, remote, and mobile clients sharing network resources spread over a mix of physical datacenters and various clouds.
wireless VoIP phone and Aironet APs Engineer
24-Hour Technology Consulting Services wireless IP phone security
Cisco's wireless IP phones are industrial-grade wireless devices designed for workers who are on the move within office, hospitality, health-care or other venues where IT management wants portable phones that provide more control, security and ruggedness than is possible with the BYOD mode of workplace communications. Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune many key pieces of your Wi-Fi environment including access points, routers and switches, wireless LAN controllers, and network management software. Progent's Cisco-certified consultants offer remote and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from debugging the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
IT Outsourcing and Co-sourcing White Paper
Article IT Outsourcing and Co-sourcing
Progent's IT outsourcing packages offer economical computer support for mid-size businesses. Whether it includes planning system infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or developing an on-line business solution, outsourcing your IT technical services can smooth out expenses and minimize risks, allowing IT service expenses to grow in a more linear and controlled fashion than is possible by assembling a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available system foundation for your critical Windows-based business software including Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server.
UNIX, Windows Professionals
Consulting Services UNIX, Windows
If you are developing UNIX or Linux applications on a network that includes Windows-based servers, PCs, and office productivity products, Progent can provide full-service network support outsourcing that frees you to concentrate on your area of high-value know-how without the continual hassle of maintaining your business network. Through the use of automated network monitoring and by delivering remote and in-person assistance as your company needs it, Progent represents an affordable solution for maintaining an IT network that features excellent reliability, protection, and efficiency. Progent's developer support services feature full-service information technology outsourcing, virtual server infrastructure, remote and on-site service and repair, network monitoring services, and Help Desk Call Center services.
Remote Technical Support Hornetsecurity Altaro VM Backup and vSphere
24x7 Altaro VM Backup Verification Consultants
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to assist you to design, deploy, optimize and debug a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.
24/7 Information Technology Outsourcing Small Business
Microsoft, Cisco and Security Certified Experts Small Office Phone Support
Progent's Microsoft and Cisco premier network engineers can provide advanced support for a wide range of products and technologies and can provide that expertise by phone anywhere in the U.S. or onsite in major cities across the country and anywhere in California. Progent offers online help for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE network specialists for the toughest connectivity issues, plus the assistance of CISA and CISSP-accredited security engineers to handle complex security planning and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the United States.
Citrix Virtualization Services
Technology Professional Citrix Virtual Server
Progent's Citrix-authorized engineers can help you to evaluate the strategic benefits of XenServer and other Citrix products, and can help you to plan, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your current Citrix technology deployment and help you to enhance resource utilization, performance, security and compliance, uptime, and recoverability.
Wireless Security Scan Engineer
Consulting Services Information Risk Evaluation
Progent has put together two low-cost service packages designed to enable small companies to get an independent security assessment from a certified security engineer. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from outside your company firewall to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security expert executes a network scan from a secure computer within your company firewall to determine your exposure to internal attacks. Both security inventory services are configured and executed from a protected external location.
Online Help Mission Critical IT Applications
Emergency Server Consolidation Remote Support Services
By using virtual servers, companies can operate many virtual machines on a single physical server. Virtual server technology allows companies to gain all the advantages of server segmentation, but without the costs associated with buying extra server hardware. Virtual servers are also the critical technology for building private clouds, which provide important advantages such as reducing the costs of hardware, facilities, and management while improving information protection, network reliability, and disaster recovery. Other key server management technologies are server monitoring software, Microsoft WSUS, and remote server management cards. Progent's professional server management consultants can assist you in all areas of server consolidation and administration to enable your company to contain expenses and conserve time.
Support Outsourcing Exchange 2000 Server Upgrade
Consultant Microsoft Exchange 2000
Progent is among the most experienced network support firms for integrating email solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses receive all the advantages of Exchange 2000 for typical situations such as updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server management.
Technical Consultant Exchange 2016 Mailbox migration
Exchange Server 2016 Upgrade Planning IT Consulting
Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Cisco Support Catalyst Wi-Fi 6/6E AP Security
5500 Wireless Controller IT Consulting
Progent's Cisco-certified Wi-Fi technology consultants can assist organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Development Group Amazon Marketplace Web Service development
Design Firm Amazon MWS integration training
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can expand their market, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
Integration Services Threat Management Gateway 2010
Forefront Threat Management Gateway Network Consulting
Forefront Threat Management Gateway builds on the proven security capabilities of ISA Server and offers a centrally managed web gateway that acts as a one-server platform for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist you to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Secure Juniper SRX Firewall
information Systems Audit Juniper SRX Series Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Jabber and Cisco IP Phones Computer Engineer
Jabber and Cisco IP Phones Computer Consulting
Progent's Jabber consultants can provide remote or onsite support to assist organizations of any size to design, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the technologies that go into creating a cohesive Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, WiFi systems, cyber security, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
Help Desk Sharing IT Consultants
Service Desk Sharing Specialist
Progent's Co-managed Help Desk service allows your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
IT Consultant Ekahau Insights Wi-Fi Network Troubleshooting
Ekahau Sidekick Wi-Fi Network Design Online Support Services
Progent's Ekahau-certified Wi-Fi network design experts can help you to plan, install, tune, manage and troubleshoot a Wi-Fi solution customized for your venue. Progent offers remote or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for troubleshooting RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.
Top Ranked domain management Consultancy
ProSight infrastructure documentation management Engineers
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of the time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it.
Hornetsecurity Altaro M365 OneDrive Backup Support and Setup
24/7 Hornetsecurity Altaro 365 Total Teams Chat Backup Support and Help
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
ProSight VM Hosting Specialist
Consulting Private Cloud Virtual Datacenter Hosting
Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages such as reduced capital costs, reductions in operational costs, better executive focus, enterprise-class security, enhanced fault tolerance, and regulatory compliance.
Offsite Employees Video Conferencing Network Engineer
24-7 Remote Employees Video Conferencing Integration
Progent can help small and mid-size organizations to set up and debug teleconferencing solutions to allow their at-home workers to communicate efficiently with colleagues and clients.
Microsoft Certified Partner Remote Support Services
Certified Microsoft Partner Computer Service Companies
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the top customer endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your company better technical solutions for your information system.
Nephilim ransomware recovery Professionals
Avaddon ransomware recovery Consultant Services
Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and restore an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
SharePoint 2003 Support Outsourcing
SharePoint Server Computer Consulting
Progent's Microsoft-certified consultants offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a central spot for your employees or clients to connect to, organize, distribute and manipulate useful data, documents, and applications and to communicate with one another. It allows faster and more intelligent decisions, more efficient access across groups and more economical business practices. The primary objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services join employees, customers, teams and projects with the knowledge they've developed in a way that makes data easy to find, retrieve and re-use.
24-Hour Specialist ransomware cleanup and file restore
ransomware cleanup and file recovery Technology Professional
Progent's proven ransomware recovery consultants can help you to rebuild an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Zero Trust Security On-site Technical Support
Zero Trust Cybersecurity Online Support
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
ProSight DPS ECHO Hybrid Cloud Backup Services Consulting
24/7 ProSight Data Protection Services ECHO Consultant
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations a low-cost end-to-end solution for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information.
Consultants Data Center Colo
Colo Technical Support
Progent's data center IT services are designed for businesses with hardware housed at Internet Data Centers or data center colocation hosting facilities and requiring on-demand on-premises help at the colo site plus off-site support from Microsoft and Cisco Certified experts. Progent provides a complete array of IDC and IDC and colo support services including system architecture analysis, Windows and Linux server integration and maintenance, tech support for server and telecommunications infrastructure, development and deployment of zero-downtime systems, defining and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and creating high-availability server and storage clustering systems.
Forefront TMG 2010 Online Troubleshooting
Forefront Threat Management Gateway Remote Technical Support
Forefront Threat Management Gateway builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered Internet gateway that acts as a single-server solution for an array of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual server to lower costs and improve availability. Progent's Microsoft consultants can help you to design and carry out pilot and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Forefront TMG 2010 from ISA Server.
SCCM 2016 Configuration
Support and Integration System Center 2016 Security and Compliance
Progent has over 20 years of experience integrating, maintaining and troubleshooting the core components included with Microsoft System Center and can assist you to design, deploy, maintain, and repair your Microsoft System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent can help you to migrate to the current edition of Microsoft System Center from an older release or from another IT management solution to deliver the benefits of enterprise-class provisioning, management automation, security, plus infrastructure and critical application performance monitoring.
LifeSize Video Conferencing Consultancy
Polycom Telepresence Consult
Progent can provide access to a veteran specialist with years of experience installing, maintaining, and enhancing immersive telepresence systems from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house network support team, your ISP, and your video conferencing technology supplier to assist your company increase the business value of your video conferencing solution.
Support for IT Service Providers Computer Engineer
Consulting for Service Providers Engineer
Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's consulting engineers under your own brand as a seamless extension of your network consulting staff.
Specialists Private Cloud Integration
ProSight Virtual Server Private Cloud Hosting Consulting Services
Progent's ProSight Virtual hosting services provide small and midsize businesses a variety of benefits including lower capital costs, reductions in operational costs, better management focus, world-class security, greater fault tolerance, and regulatory compliance.
Urgent 3504 wireless controller Integration Support
24/7 wireless controller Support
Cisco's Catalyst line of wireless controllers streamline the management of wireless LANs by unifying the provisioning and control of Wi-Fi access points, optimizing wireless throughput by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening data security by identifying cyber threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller solutions.
Server Virtualization Specialist
Mission Critical IT Applications Technical Consultant
By using virtual server technology, companies can run multiple virtual servers on a single actual server. Virtualization technology allows IT organizations to enjoy all the advantages of server segmentation, but without the costs that goes with buying additional server hardware. Virtual servers are also the enabling technology behind private clouds, which offer major advantages such as lowering the costs of capital equipment, facilities, and management while improving information security, network availability, and recoverability. Other important server management technologies are server monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management experts can help you with all areas of server consolidation and management to allow your business to contain expenses and save time.
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