Enlarging your at-home workforce can have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your San Mateo organization to select the right tools and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers maximum value. Progent offers services ranging from as-needed expertise for helping you past challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist San Mateo, California companies to with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A sudden, company-wide switchover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support experts along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their current trouble tickets, enter details, and upload screen captures and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to augment your current Call Center staff by splitting delivery of Call Desk support transparently between your regular IT support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Center Augmentation Services can help your business to deliver best-in-class IT support to your telecommuters, visit Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your San Mateo, California company, call 1-800-993-9400 or go to Contact Progent.