Cambridge At Home Workforce Configuration Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your remote workforce may have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, tune, and debug IT networks that support at-home workers. Progent can help your Cambridge organization to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services that go from on demand guidance for getting you over occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Cambridge, United Kingdom organizations to succeed with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
A rapid, company-wide transition to a from-home business model, which could be motivated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their active trouble tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to supplement your current Call Desk staff by splitting responsibilities for Help Desk support services transparently between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, refer to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Cambridge, United Kingdom business, call
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Hornetsecurity Altaro 365 Total Backup Outsourcing
Hornetsecurity Altaro 365 Total SharePoint Backup Specialist
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
ransomware removal and restore Consultant Services
Ryuk ransomware hot line Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
IT Consulting Hornetsecurity Altaro VM Backup and vCenter
Hornetsecurity Altaro VM Backup and vSphere Professional
Altaro VM Backup from Hornetsecurity provides small organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite consulting services to assist you to plan, install, optimize and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup technology.
Whitepaper IT Outsourcing Best Practices
IT Outsourcing White Paper
Progent's IT outsourcing services provide economical computer support for medium-size companies. Whether it involves designing system architecture, setting up an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or building an on-line eCommerce application, outsourcing your network technical services can smooth out costs and minimize uncertainties, permitting network support expenses to grow in a more linear and manageable fashion than is possible by assembling a large, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and robust network foundation for your critical Windows-based applications such as Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
Configuration Exchange 2016 Upgrade Planning
Microsoft Exchange Server 2016 Upgrade Planning On-site Technical Support
Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability architecture for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Email Outbound Content Filtering Engineer
Engineers ProSight Email Guard AES Encryption
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.
Integration SCCM 2016 Asset Inventory
Consultant Services SCCM 2016 and Windows Server 2016
Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings control, keeps track of network assets, guards against company data leakage, performs network health monitoring, enables secure end-user self service, and delivers a single control mechanism for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can assist you with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid environments.
VPN Technology Consulting
Immediate Remote Access Online Support Services
Cisco's security and offsite access technology for small to medium sized companies represent a complete array of easy-to-administer security products to let you safeguard your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit best with your business objectives.
SCVMM 2012 Live Migration Specialist
Support and Integration SCVMM 2012
Progent's Microsoft-certified consultants can help organizations of any size to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help you to move from an older release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem so you realize maximum return on investment.
Online Support Services Microsoft Operations Manager
Microsoft Operations Manager Online Technical Support
Mid-sized businesses can enjoy all the advantages of Operations Manager and have quick availability of Progent's Microsoft and Cisco Certified network support professionals. With Progent's affordably priced IT service packages, mid-size businesses can select a basic co-sourcing service program based on Microsoft Operations Manager with network monitoring, automated alerts, comprehensive reporting, Help Desk support, and remote service. For businesses with line-of-business applications who need high availability networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer mid-size company networks world-class reliability, security and productivity.
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