Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve within a target's system, the more time it takes to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide you to carry out the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Centennial area to locate and quarantine breached devices and protect clean assets from being compromised.
If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Centennial
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any accessible system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an additional ransom in exchange for not posting this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.
The recovery work after a ransomware breach has several distinct phases, most of which can be performed concurrently if the recovery workgroup has enough members with the necessary experience.
- Containment: This time-critical first response involves arresting the lateral progress of the attack within your IT system. The longer a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes include cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This involves bringing back the IT system to a basic useful degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and secure endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's managers and IT staff to prioritize activity and to put essential resources on line again as fast as feasible.
- Data recovery: The effort necessary to restore files impacted by a ransomware assault depends on the state of the network, how many files are affected, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users.
- Implementing advanced antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical AV technology deployed by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware filtering, classification, mitigation, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; receiving, learning, and using the decryption tool; debugging failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-attack state; and reprovisioning computers and services.
- Forensic analysis: This activity involves learning the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault travelled within the network helps you to assess the damage and uncovers shortcomings in security policies or work habits that should be corrected to prevent future break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensics is typically assigned a high priority by the insurance carrier. Because forensic analysis can take time, it is critical that other key recovery processes such as operational continuity are performed concurrently. Progent maintains a large team of information technology and data security experts with the knowledge and experience required to perform the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services across the United States for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This breadth of expertise allows Progent to identify and consolidate the undamaged parts of your IT environment following a ransomware attack and reconstruct them rapidly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Services in Centennial
For ransomware system recovery services in the Centennial metro area, phone Progent at 800-462-8800 or see Contact Progent.