Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Charleston company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns top business value. Progent offers support services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Charleston, South Carolina companies to succeed with any aspect of building a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support an at-home work environment can be particularly challenging if you have to accommodate a mix of worker-owned hardware like PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing remote support for both outdated and modern technologies in virtual office solutions enables you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services offered by Progent to assist your company to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a secure tunnel for authorized at-home workers to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your at-home workforce and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect software for safe VPN connections for a wide selection of devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and interact with a remote PC's desktop. This provides IT managers significant control over the computing environment of at-home employees and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent offers top-tier online consulting for deploying home routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often supporting families and guests, are frequently used by at-home employees to access their router for work. This can create throughput and cybersecurity issues. Progent can assist you to mitigate these problems by providing services that include Cisco Aironet integration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity solutions affect the performance and reliability of connections between telecommuters and the company data center. Line-of-business applications might demand backup Internet connections in the event the normal connection breaks. Progent can provide guidance for picking service providers, picking appropriate service offerings, and configuring redundant Internet access. Refer to Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Charleston, South Carolina business, phone 1-800-993-9400 or visit Contact Progent.



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    Progent offers two ultra-affordable service packages designed to enable small businesses to get an impartial security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to uncover potential risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, an engineer executes a network scan from a secure computer inside your firewall to uncover your exposure to inside assaults. Both security inventory packages are configured and executed from a protected external location.

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    SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid creation of cutting-edge high-end programs that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.

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    Cisco Cisco Unified Communications Manager (CUCM), previously branded CallManager, is the heart of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified CM Express provide a location-independent IP-PBX by integrating tightly with unified messaging applications that include Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants offer efficient and affordable online and onsite support to help businesses of all sizes to create and maintain CUCM environments by providing Cisco Unified Communications Manager configuration and technical support services that deliver maximum business value. Progent can assist with any aspect of Unified Communications Manager support and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for survivability, performance tuning, and integration with Exchange and Skype for Business.

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    Progent can provide affordable online consulting to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create cloud-centric or hybrid cloud networking models that seamlessly integrate Amazon AWS resources. Progent offers occasional support to assist you to overcome technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and within budget.

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    Progent's Solaris platform support experts provide small businesses and software developers help with managing and maintaining Solaris environments that operate with Microsoft-powered technology. Progent can give your organization access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise provides you with an easy single source to show you how to create and manage a protected and robust cross-platform network and communications environment that supports Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.

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