Charlotte Consulting Expertise
IT Staffing for IT Service Teams
Besides providing fast access to top-tier network professionals and subject matter experts to help Charlotte, North Caroline businesses to resolve discrete technical problems or longer-term initiatives, Progent offers temporary staffing to deliver more generalized services such as PC support, network management, and Call Center response. Short-term staffing can help businesses to deal with expected or unexpected peaks in demand for IT personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill gaps caused by the absence of full-time IT personnel due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Program Progent's short-term supplemental staffing services offer organizations the flexibility to react to increases in demand for IT services without dealing with the costs and delays that come with reviewing and recruiting professional technical help and without the risk of increasing your full-time head count.
Important features of Progent's temporary supplemental staffing services include:
- Rapid availability of proven network pros
- Simple initiation, termination, and re-engagement of services
- Transparent augmentation of your in-house network support team
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong relationship with a top-level, full-service resource for IT support
Progent's co-managed Help Desk Call Center service is a proven on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk support transparently between their internal network staff and Progent's nationwide team of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative support solution powered by the leading shared professional services tool for streamlining, service requests, ticketing, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises IT expertise for organizations throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Charlotte, North Caroline Companies
Progent's nationwide team of certified consultants can provide Charlotte, North Caroline organizations a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Reporting
- Azure, AWS, Google Cloud Platform
- Remote IT Technical Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- Apple iPhone Support
- Android Phone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Surveys
Contact Progent for Short-Term IT Staffing for Charlotte, North Caroline Businesses
To learn more details about Progent's temporary supplemental staffing services for Charlotte, North Caroline companies, call
An index of content::
Professionals Microsoft Teams session border controller
Microsoft Teams hybrid Engineer
Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
ProSight Next Generation Endpoint Protection Online Support Services
ProSight VM Security Specialists
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Microsoft 365 Deployment Readiness Integration Services
Exchange Online Archiving Troubleshooting
Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 and local Exchange systems. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange solution is completed on time and on budget.
Internet Security and Acceleration Server Network Consulting
Microsoft ISA 2004 Server Support and Help
Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with many offices, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely limiting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.
ProSight Reporting Remote Infrastructure Monitoring Specialists
ProSight Reporting Remote Network Infrastructure Management Professionals
ProSight Reporting is a growing line of real-time reporting plug-ins created to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Hawaii Information Technology Support
Tennessee Upgrading
Progent's Technical Response Center (TRC) offers affordable nationwide extended hours remote support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer extended hours telephone help and online secure network connection to troubleshoot and resolve network problems rapidly and economically.
System Center Configuration Manager Small Business IT Support Firms
SCCM Server Recovery
Progent's network consultants can help you to streamline desktop software update management by providing expertise with administration solutions such as Microsoft System Center Configuration Manager, SMS 2003, and Windows Server Update Services (WSUS).
WatchGuard Firebox M570 Firewall Security Consulting
WatchGuard Firebox M270 Firewall Security Firms
Progent offers consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
24 Hour Hybrid IT Network Computer Specialist
Small and Midsize Business Outsourced IT Services
Progent's Microsoft and Cisco certified computer consultants offer advanced help with a broad array of products and technologies and can provide that expertise online nationwide or onsite in select cities across the United States and anywhere in . Progent provides remote help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA and CISSP-qualified security engineers to handle complex security design and problem solving. Progent has provided online troubleshooting to companies in all 50 states in the U.S.
WLAN Site Survey Consulting
Remote Wireless Site Survey Support
Progent's wireless site survey services help you to plan, implement and debug a Wi-Fi network customized for your environment, providing your business a WLAN that delivers the reception, performance, density, data protection, and hand-off capability your company needs.
Mac Office PowerPoint Instruction
Microsoft Outlook for Mac Education
Progent can provide one-on-one training customized for people who want to broaden their understanding of the macOS and OS X platform, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar classes for macOS and Mac OS X applications.
Unified CM and Exchange Online Specialist
Configuration Unified CM and Exchange
Cisco Cisco Unified Communications Manager (CUCM), originally known as CallManager, is the center of Cisco's communications and collaboration solution. Cisco Unified CM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX by integrating with apps such as Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified network consultants offer efficient and affordable remote and onsite support to assist organizations of any size to build and maintain Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent can help with any aspect of CUCM support and troubleshooting in areas that include integrating Voice over IP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
Palo Alto Networks PA-3200 Series Firewalls Network Consulting
Cybersecurity Firm Palo Alto Networks Panorama
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewalls to provide a next-generation cybersecurity environment that extends across your data center and cloud assets and guards any user anywhere with any endpoint device.
Dynamics GP/Great Plains Specialists
Emergency Microsoft Dynamics GP ERP Consulting Services
Progent's Microsoft certified experts provide a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting package and business management solution based, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP is easy to deploy and integrate, and with its modular approach you can license only the functions you currently require, with the ability to expand users and increase functionality in the future. Progent's Dynamics GP Software support engineers can help you deploy, customize and manage Microsoft Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP.
At Home Workers IP Voice Online Technical Support
Remote Workers VoIP Network Consultant
Progent can assist small and mid-size companies to deploy VoIP solutions to give their teleworkers the advantage of seamless extensions of the company phone infrastructure.
Professionals Citrix Hyper-V Management
Consultant Services Citrix for Hyper-V
Progent's Citrix-certified consultants can help your organization to evaluate the strategic value of the various editions of Essentials for Hyper-V, assist you to integrate Citrix administration utilities with your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, flexibility, and recoverability of your virtualized environment while lowering the cost of resources and operations and streamlining administrative processes.
24x7 Lync Server 2013 PSTN Gateway Technology Professional
Microsoft Certified Expert Consultancy Lync Server 2013 disaster recovery
Progent's consultants can assist you to assess the value of Microsoft Lync Server 2010 for your business and can help you to plan and carry out a deployment of Lync Server 2010 that centralizes the administration of Instant Messaging and Presence and improves the output of your in-house employees, at-home workers, and smartphone users. Progent can also assist you to perform an efficient migration to Lync Server from Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server to enhance the team-computing capabilities of Microsoft Office programs, and offer webinar training and continuing support for Microsoft Lync and other Microsoft platforms.
Duo MFA and Single Sign-on (SSO) Specialist
Integration Support Two-factor Authentication
Progent's Duo services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Engineer Enterprise hybrid cloud
Microsoft Azure hybrid cloud solutions Professional
Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as one or more public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Cybersecurity Tech Services Horizon3.ai NodeZero Certified Cybersecurity Penetration Testing
Compliance Auditor Horizon3.ai NodeZero Threat Assessment
Progent's certified security consultants can perform NodeZero-powered threat assessments to make sure your security defense tools and policies are properly configured and effective.
Shared Computer Support Help Desk Technical Support Services
24-Hour Consultants Help Desk Sharing
Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.
SIP Trunk Failover Remote Consulting
SIP Migration Remote Troubleshooting
Progent's Cisco-certified SIP infrastructure consultants can help organizations of any size to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and can provide affordable remote or on-premises expertise to assist companies to migrate efficiently to an advanced communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft collaboration consultants can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business or Lync for connectivity to a SIP PSTN trunk.
On-site Support Comprehensive Event Management
24x7 Comprehensive Event Management Computer Consultants
Progent provides a selection of network service packages for small organizations. These IT outsourcing and network monitoring solutions are built around the anticipatory problem handling abilities of System Center Operations Manager, a state-of-the-art network and IT support product that monitors the reliability, performance, and security of your network and identifies incipient problems before they can disrupt your network. With Progent's affordably priced network support programs, small businesses can select a simple co-sourcing package built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package.
Consultant Services SUS
Windows Server Update Services Consulting
Microsoft Windows Server Update Services enables information technology administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT personnel can fully and effortlessly manage the distribution of patches that are published via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, setting up user's computers, defining the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.
Cisco VoIP Phones and IM Integration Support
CCIE Certified IP Telephony Remote Support
Progent's CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Juniper Junos CLI Audit
Juniper Junos BGT Protect
Progent's Juniper Networks-certified network engineer can assist your company to design and implement Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade smoothly from outdated products to current releases. Progent's Junos OS engineers can also provide support for Juniper's premier network operating system to help you to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain networks that include a mix of Juniper's software platforms.
