Enlarging your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Chatsworth company to pick the right technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent can provide services that go from on demand guidance for helping you over challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Chatsworth, California companies to succeed with any facet of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, company-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote IT support experts along with world-class ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their current tickets, add information, and upload screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Help Desk Call Center team by sharing responsibilities for Help Desk services transparently between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one PSA tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver world-class desktop support to your telecommuters, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Chatsworth, California company, call 1-800-993-9400 or visit Contact Progent.