Chattanooga Consulting Experts for Computer Support Companies
Transparent Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Chattanooga
Progent's consulting services for network service organizations in Chattanooga Tennessee allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless extension of your regular IT support group. These services can put you on the fast track to add to your client base, flesh out your service catalog, create happy customers, and improve your profits.
Progent's team of network engineers, desktop integration and troubleshooting technicians, network administrators, and data security consultants have worked as seamless expansions to the support staffs of some of the country's biggest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is a network support company with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent computer services firm in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing systems are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service firms do not have the necessary resources. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to keep their custom branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technologies your business can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
- Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises service in larger metros is offered throughout the US at extra cost.
- You retain full control of your clients and invoicing.
- Your clients enter incident reports through your own branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT expertise your clients may need. You can build your staff and core in-house competencies at your own pace without having to turn down opportunities due to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, responding to your coordination, and bills your firm instead of your client.
- Granular Billing: Progent bills by the minute to reign in costs.
- Detailed Documentation: Progent uses an enterprise-class service reporting system to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service assignments to in-house personnel when you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Business: You can quickly and efficiently accept more jobs beyond your core fields of expertise and serve new geographies without assuming the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Name: You can improve your positioning as a comprehensive IT support firm by offering more services to more customers under your own brand.
- Flesh Out Your Services Catalog: Progent offers top-tier support in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: Thanks to a sizable roster of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Clients Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
- Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Effective online service saves money and produces fast results.
- Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Chattanooga, Tennessee Businesses
Progent's nationwide team of certified consultants can provide Chattanooga, Tennessee organizations a wide array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Support
- Work from Home Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Integration
- Cybersecurity Expertise
- Threat Assessment with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Support
- Android Phone Management
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Predictive and Onsite Surveys
Find Out More Details About Progent's Consulting Support for IT Service Providers in Chattanooga, Tennessee For more details about Progent's reseller support for IT service firms in Chattanooga, Tennessee, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Training Office Entourage for Mac
Training Microsoft Outlook for Mac
Progent offers one-on-one education customized for individuals who want to broaden their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for Mac application software.
Technology Professional Security
Wireless Security Consult
Progent's accredited cybersecurity experts can provide cybersecurity reviews of company-wide security to validate your organization's cybersecurity profile compliance with key international cybersecurity standards. Progent offers subscription-based managed services for security monitoring and response, on-demand company-wide security audits, and targeted security assessments for specific areas of cybersecurity like endpoints or ransomware-safe backups. Progent's certified security consultants can also run extensive security assessments to evaluate your organization's compliance with important industry security standards such as HIPAA, PCI, and ISO.
Software patch management Consult
Software patch management services Consulting
Progent's support services for patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, such as printers and scanners, infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and robotics.
Technology Professional Windows 7 Upgrade
Windows 7 Backup and Restore Online Support
Progent's Microsoft certified consultants offers offsite and onsite consulting expertise to assist your company to administer, maintain, and repair computers powered by Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, backup and restore, remote connectivity, smartphone and tablet management, Wi-Fi configuration, and 24x7 network monitoring.
Juniper SSG Series Firewall IT Services
Juniper SSG Series Router Computer Security Specialist
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Fortinet 6301 Series Firewalls Integration
Specialists Fortinet 4000 Series Firewalls
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for SSL inspection. Progent's Fortinet firewall experts can assist your business to configure your Fortinet firewalls to protect your digital resources at the enterprise edge, within the data center core, at branches, and at the cloud edge.
Immediate Small Business Outsourcing Cisco CCIE Online
24 Hour Cisco CCIE Online Network Consultation
Progent can assist your organization to deploy Cisco's infrastructure products to build a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in key areas such as compute and storage utilization, security and compliance, versatility, availability, and disaster recovery.
NinjaOne Endpoint Monitoring and Reporting Consultants
NinjaOne Automated Server Inventory Consultant Services
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets.
Illinois Technicians
Arkansas Computer Firms
Progent's Technical Response Center offers affordable nationwide extended hours remote help for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts provide extended hours telephone help and online direct network connection to troubleshoot and resolve technical problems rapidly and economically.
Linux Remote Engineers
Solaris Remote Engineers
Progent provides national remote help and troubleshooting services for companies that run Sun Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Remote network consulting offers optimum leverage for your IT budget by preserving user productivity and shortening the time billed for computer repair services. Sophisticated remote support tools and skilled technicians and consultants allow Progent to solve most IT issues without squandering time and money by traveling to your site. In most of situations your IT issues can be dealt with over the phone or through a mix of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the toughest network problems.
SCVMM 2012 and Hyper-V Integration Support
Integration SCVMM 2012 Templates
Progent can help businesses of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help you to move from an earlier release of SCVMM or from a third-party management platform, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem so you realize maximum return on investment.
Hyper-V 2016 Failover Clusters Consulting Services
24-Hour Windows Hyper-V 2016 PowerShell IT Services
Hyper-V 2016 incorporates core technologies initially developed for and proven on Azure, among the world's biggest public clouds. This significantly enhances the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network topology for a cloud-centric or hybrid installation, develop and carry out a smooth migration strategy, train your IT management and support personnel, and deliver as-needed consulting and debugging services to ensure that your Hyper-V 2016 solution gives you maximum business benefit.
Immediate Staff Augmentation IT Consultants
On Demand IT Staffing Services Specialists
Progent's temporary staff augmentation services allow businesses to meet the need for IT professionals without dealing with the expense and delays that come with vetting and recruiting reliable technical help and without increasing your permanent head count.
Remote Mandriva Linux Consultant Services
Award Winning Mandrake Linux Engineer
If your company is developing Linux-based software on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the constant hassle of managing your company information system. Through the use of smart network monitoring and by delivering remote and on-site support when your company needs it, Progent offers an affordable alternative for supporting an information network that provides excellent availability, security, and performance. Progent's UNIX/Linux developer assistance offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and on-site support and repair, 24x7 monitoring services, and Help Desk Call Center services.
Microsoft Teams Premium Consult
Microsoft Teams SIP trunking Consultancy
Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Windows SharePoint Services On-site Support
MCSE Expert Certified Office SharePoint Server 2003 Professionals
Progent's Microsoft-certified experts offer small and midsize businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a central location for your employees or clients to access, organize, distribute and interact with useful information, files, and applications and to communicate with one another. It enables faster and better decisions, more efficient sharing across groups and more economical business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and outside an organization. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge they've developed in a manner that makes data easy to locate, download and re-use.
Services CISSP-ISSAP Cybersecurity Architecture
Top Quality ISSAP Certified Cybersecurity Architecture Consultancy
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through thorough examination and significant experience with information security design. ISSAP security experts have comprehensive knowledge of access management systems and methodologies, phone system and network security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security consultants can help your company with all phases of architecture security.
CISM Certified Cybersecurity Management Professional
Security Management Consult
Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of skill that IT security managers are expected to master. It gives executive management the confidence that consultants who have qualified for their CISM credential have the experience and capability to deliver effective security management and consulting services.
Expert Microsoft Certified Windows Failover Cluster Consultant Services
Microsoft Windows Server 2008 Cluster Setup and Support
The server cluster feature set built into the high-end editions of Windows Server 2008 is radically re-engineered to simplify the deployment, configuration, and administration of clusters that provide improved levels of system availability, security, performance, and flexibility. New or improved features include cluster Validation, revamped configuration and deployment, unified cluster management, new cluster infrastructure for increased availability, better protection and quorum structure, minimization of failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you assess the business benefits of Windows clustering, plan and implement an installation, educate your IT staff to administer your cluster environment, provide ongoing consulting and support services, and create and test a business continuity procedure.
WatchGuard Firebox M5600 Firewall Network Security Auditor
WatchGuard Firebox T25 Firewall Auditing
Progent provides support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall product that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
Biggest Windows 10 Consultant Services
Computer Consultant Microsoft Windows 10 Migration
Progent's Windows consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and onsite assessment and migration support for Microsoft Windows 10 provided by Progent include ROI estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, automated deployment and administration, network design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and post-migration consulting support.
Wireless Site Survey Support Services
Top Quality Remote Wireless Site Survey Online Support
Progent's wireless site survey services assist you to plan, install and debug a Wi-Fi LAN optimized for your facilities, providing your business a wireless solution that delivers the reception, performance, density, Quality of Service, data protection, and hand-off ability your company needs. Wi-Fi survey services from Progent include remote predictive modeling for planning a Wi-Fi network and on-premises survey services for confirming, optimizing, and debugging an operational Wi-Fi LAN.
24-Hour ProSight Reporting Ticketing Network Consultants
ProSight Reporting Network Infrastructure Monitoring Outsourcing
ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Zero Downtime Branch office Connections Consult
Redundant Network Consultants
Progent's high availability inter-site connectivity and fault tolerant system infrastructure engineers can help small businesses create fault tolerant Interoffice connectivity by means of redundant networks with transparent failover. Progent's Cisco Certified Internetwork Experts can design and implement high-availability Inter-office connections based on non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide affordable 24x7 interoffice networking.
CRISC Network Security Testing
CRISC Technology Consulting
Progent offers the guidance of a CRISC-certified risk management consultant to assist you to plan and implement an enterprise risk management solution following best practices identified by CRISC and geared to match your organization's risk tolerance, business goals, and budgetary guidelines.
Aironet Wi-Fi Access Point Integration
Aironet 3700 Access Point Configuration
Progent's Cisco certified Wi-Fi experts offer affordable remote and onsite support for legacy and modern 802.11ac Aironet wireless APs and Progent can help your business to plan and maintain Wi-Fi solutions that incorporate indoor and outside/industrial Aironet access points.
Microsoft System Center Operations Manager Information Technology Consulting
24x7 Network Network Consultant
Remote 24x7 network monitoring, proactive alarms, and actionable reports are vital to preserving the health of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has progressed so far that businesses of all sizes can afford a degree of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions available as low-cost service packages created to assist your company to detect and resolve a most IT network issues before they get big enough to hurt your business.
Juniper Junos Network and Security Manager Cybersecurity Group
Information systems Security Outsourcing Juniper Junos Network and Security Manager
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Consult CISSP Certified Security
CISSP Certified Cybersecurity Engineer
Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any facet of IT security. Progent can implement cost-effective cybersecurity solutions that protect a small office from advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid networks that support local, online, and mobile clients sharing network resources spread across multiple physical datacenters and various clouds.
Top Quality Fortinet Cybersecurity Organizations
24 Hour Cisco and Microsoft Certified Information Technology Consulting Firewall Security
Progent offers companies of any size professional support for Intrusion Protection Systems and IPsec VPN solutions from major firewall and Virtual Private Network security vendors including Palo Alto Networks, Check Point Software, Juniper, Fortinet, and SonicWall. Progent can show you how to create a comprehensive security strategy and choose the right products from multiple vendors to support your security objectives while staying within your spending restraints.
Engineer password management
domain expiration management Professional
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.
Virtual Help Desk Remote Support
Supplemental Service Desk Technical Support
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Mac Online Professional
Mac Online Consultancy
Progent offers nationwide online technical support and consulting services for businesses who operate Apple macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft technology. Progent's experts offer Mac clients a range of IT services including desktop support, upgrading to the most recent edition of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting offers optimum leverage for your information technology dollar by extending user efficiency and limiting the hours charged for computer analysis and repair. Advanced remote support utilities and experienced service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and money by going to your location. In most of cases your network issues can be remediated over the phone or via a combination of phone support and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA premier security professionals to assist with the most difficult network issues.
ISSAP Certified Security Audit Services
Cybersecurity Firms ISSAP Certified
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough examination and extensive experience with network security design. ISSAP consultants have in-depth understanding of access control mechanisms and techniques, telecommunications and network infrastructure protection, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can help your company with all phases of secure network architecture.
Largest Database DBA Technical Support Services
Oracle PL/SQL Reports
Progent's team of expert programmers, database designers, and program managers can assist large businesses to carry out development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for advanced planning and project co-ordination or Progent can assist customers fill in expertise gaps by offering relational database architects and software programmers skilled in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to incorporate SharePoint with additional applications such as SQL Server and Office Excel to create data-intensive intranets and web portals. Progent also offers expertise with multiple web development tools and can help businesses to build, expand, troubleshoot, or migrate web-based applications to take advantage of the latest advances in web technology.
