Chicago Offsite Workforce Configuration Consulting and Support
Voice/Video Conferencing Technology Consulting Experts
Expanding your remote workforce can have a major effect on network architecture, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Chicago company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Chicago, Illinois businesses to with any facet of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, data protection solutions, and streamlined management.
Video Conferencing for Telecommuters
A broad selection of video conferencing products from major technology companies support virtual meetings, video conferencing, chat, and screen sharing for both local users and teleworkers. Many companies use a mix of conferencing products to accommodate their different partners and customers. Progent can help you to maintain your current conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to set up and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's multiuser video calling platform for iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference. To learn more about Progent's support expertise for Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and help your business to optimize your network architecture to host them.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Chicago, Illinois company, call
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Consulting Server Management
Consultant Services Virtual Server Technology
Server proliferation wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture promises lower TCO of hardware and quicker return on investment, more efficient utilization of physical computers, streamlined operations, increased system uptime, and easier manageability. Common usage scenarios for virtual machines are resource consolidation, low-cost platforms for line-of-business legacy software running on outdated operating systems, and inexpensive isolation of program development or evaluation environments from production systems.
7800 Series IP Phone Configuration
24-7 Cisco VoIP Phones and Contact Center Online Support
Progent's Cisco CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Apple Mac with Windows integration Online Technical Support
Specialists MacOS and Windows
Progent's support experts in Mac and Windows technology can show you how to combine Mac and Windows systems into seamless networks with resource sharing and collaboration support. Enabling productive cooperation among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and experience with Mac and Windows products. Progent's background in Microsoft and Macintosh consulting makes it possible to provide world class support to companies that rely on these technologies to maintain their competitive edge. Progent's consultants can also help you to interface Apple's iPhones and iPads with your Windows environment.
Top Ranked ProSight Reporting ConnectWise Manage Ticketing Online Support Services
ProSight Reporting Ticketing Network Engineer
ProSight Reporting is a growing family of real-time reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
24-Hour ProSight Active Security Monitoring Professionals
Computer Virus Forensics Outsourcing
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology by SentinelOne to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks.
Exchange 2000 Server Online Help
Microsoft Experts Exchange Server 2000 Upgrade Remote Troubleshooting
Progent is among the most expert network consulting companies for creating email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the advantages of Exchange 2000 for typical situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 administration.
System Center Configuration Manager Support and Integration
SCCM Cloud Integration Technology Consulting Services
Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings control, inventories network resources, guards against company data leakage, provides health monitoring, allows secure self service, and offers a common point of control for administering mixed-operating system networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can assist you with any aspect of designing, installing, operating and repairing a SCCM solution for local, cloud-based, or hybrid environments.
Example Application Microsoft Operations Manager
MOM Case Study
Before Progent's MOM-based solution, system issues were approached reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate system issues before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems are there. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to deliver small business networks enterprise-class service continuity, security and performance.
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