Cisco Unified Communications Manager, formerly CallManager, acts as the heart of Cisco's communications and collaboration portfolio by providing a secure, shared, high-availability platform for session and call control for voice, video, messaging, mobility, IM, and Presence. Cisco Unified Communications Manager (CUCM or Unified CM) handles vital voice communications functions including endpoint registration, call processing, and call admission control. All VoIP phones and IP Video phones managed by CUCM can share the same dial plan, and a consistent set of telephony services such as session management, voice, video, messaging, mobility, and web conferencing can easily be extended from corporate headquarters to branch offices, teleworkers, and mobile users.

Integrated with current releases of CUCM is Cisco Unified Communications Manager IM and Presence Service, which provides Cisco Jabber support for instant messaging (IM) and network-based Presence as well as federation for third-party collaborative platforms including Microsoft Office. In addition, Cisco's ISR routers can provide Survivable Remote Site Telephony (SRST) to deliver essential call control functions in case the WAN experiences an outage.

Progent's Cisco-certified consultants can provide efficient and affordable online and onsite expertise to help organizations of any size build and maintain CUCM deployments that deliver maximum business value. Progent can help with any facet of CUCM configuration and troubleshooting in areas such as dial plans, endpoint addressing schemes, calling party presentation, call admission control, codec selection, Single Number Reach (SNR), PSTN integration, and SIP infrastructure solutions. For high availability, Progent can help you configure dual CUCM servers in a fault-tolerant cluster and Progent's router experts can help you enable SRST backup on Cisco ISR routers to provide automatic failover at remote sites. Progent can provide as-needed expertise to guide your IT team over occasional technical hurdles and Progent also offers comprehensive project management outsourcing or co-sourcing to help you complete major unified communications initiatives on time and on budget.

Cisco Firepower Consultants

Cisco Unified Communications Manager (CUCM) is the center of Cisco's collaboration infrastructure

Components of Unified Communications Solutions Managed by CUCM
Cisco Unified Communications Manager can be run on a Cisco Unified Computing System (UCS) Server or on an SRE blade module for a Cisco Integrated Services Router Generation 2 (ISR G2). Cisco Unified CM supports a range of deployment models including public cloud, private cloud, on-premises, remote, and hybrid. For deployments of 25 to 1,000 users, Cisco offers the Business Edition 6000 (BE6000) family of packaged, virtualized collaboration applications built around CUCM and including the software components needed for advanced voice, video, messaging, IM and Presence, and contact center features. For deployments with 1,000 to 5,000 users, Cisco offers the BE7000 line of integrated packages. Each Business Edition package is available with several Cisco UCS server hardware platform options.

Key applications from Cisco provide the foundation for a full-featured, CUCM-managed collaborative communications solution. Many older releases and multiple versions of these applications are currently available from Cisco, and many more releases have reached end-of-life status since Cisco's introduction of CallManager, Cisco Unified Communications Manager's predecessor, about two decades ago. Progent's veteran Cisco-certified consultants can provide support for both legacy and current versions of Cisco's unified communications technology and can help companies maintain and troubleshoot their existing messaging environments or plan and carry out an efficient migration to Cisco's current products.

Cisco Unified Communications Manager Applications Consultants

Cisco's core collaboration apps associated with Unified CM can run on UCS Servers or ISR Routers

Core application families associated with Cisco Unified Communications Manager include:

  • Cisco Unified Communications Manager
    Cisco Unified Communications Manager (Unified CM or CUCM) provides session and call control for video, voice, messaging, mobility, IM, Presence, and web conferencing, supporting both Cisco endpoints and third-party devices. Features include dial plan, call routing, bandwidth management, native call queuing, and support for Cisco Jabber. Unified CM has a maximum capacity of 40,000 devices in a standard cluster and 80,000 devices in a megacluster.

    Cisco Unified Communications Manager Express (Unified CME or CME) is a Cisco IOS software-based version of Cisco Unified Communications Manager intended to provide localized call control, mobility, and conferencing to branch offices and designed to run on Cisco Integrated Services Routers (ISRs) such as the Cisco 2900, 3900, or 4000 Series ISRs. CME can be combined with other services such as Cisco Unity Express. CME is compatible with a broad range of Cisco Unified IP Phones and video endpoints as well as third-party SIP endpoints. CME also supports Cisco Survivable Remote Site Telephony (SRST) to provide branch offices with basic PBX capabilities in case of a WAN outage. CME supports up to 450 users.

  • Cisco Unified Communications Manager IM and Presence Service
    Cisco Unified Communications Manager IM and Presence Service offers core features plus optional enhanced capabilities. Core features include viewing Presence, exchanging IMs, ad hoc group chat, contact management, support for multiple devices including iOS and Android phones and tablets, file transfer, Microsoft Office integration, Cisco Jabber support, LDAP directory support, plus personal directory and buddy lists. Optional features include persistent chat, calendaring, federation, Microsoft Exchange Server integration, Cisco Telephony Presence, and remote Cisco IP Phones control. IM and Presence Service supports multinode scalability with 15,000 users per cluster in a Presence redundancy group, and 45,000 users per cluster in a deployment with High Availability.

  • Cisco Jabber
    Jabber is Cisco Unified Communications Manager (CUCM) client software that enables enterprise-class collaboration with contacts by supporting IM and Presence, IP voice and video, voicemail, screen sharing, file transfer, and video conferencing functions for Windows and Mac computers plus Apple iOS and Android smartphones and tablets. Jabber evolved from the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with significant improvements for video support and screen sharing, and extending collaboration to more devices. Jabber operates with CUCM for call and session management, Cisco Unified Presence for IM and Presence, Cisco Unity Connection for voice messaging and auto attendant, and Cisco WebEx Meeting for conferencing. (To learn about Progent's consulting and troubleshooting services for Cisco Jabber, see Progent's Cisco Jabber integration and support consulting).

  • Cisco Unity Connection
    Cisco Unity Connection, designed as an integrated extension of Cisco Unified Communications Manager, provides voicemail services and allows users to manage voice messages via their email inbox, a web browser, a Cisco Unified IP Phone, an Android phone or tablet, an iPhone or iPad, or Cisco Jabber. Interaction with Unity Connection can be through the visual voicemail feature, phone keypad, or voice commands. The Single Inbox feature synchronizes voice messages in Unity Connection and Microsoft Exchange mailboxes and is supported for on-premises or cloud-based Exchange deployments as well as or Office 365 Exchange Online. This server-hosted application supports up to 250 ports on single server, or 500 ports/sessions on active/active cluster pair. Mailbox capacity is 20,000 per server, and multiple servers or server pairs are supported.

    Cisco Unity Express (CUE), like Unified CME, is designed to run on Cisco ISR routers and offers branch locations and small or mid-size offices integrated messaging, voicemail, fax, and other features hosted in a compact appliance. SRST support ensures CUE survivability in the event that a remote site's WAN connection goes down. A router-hosted application, CUE has a maximum capacity of 32 ports/sessions and 500 mailboxes.

    Cisco Unity, which has been replaced by Cisco Unity Connection, has reached end-of-life and end-of-sale status but is still widely deployed. Progent can help you maintain your current Cisco Unity environment or help you plan and carry out an efficient migration to Cisco Unity Connection or Unity Connection Express.

  • Cisco Contact Center
    Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with CUCM, Cisco Unified IP Interactive Voice Response, and agent desktop software such as Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to connect customers with appropriate sales or support personnel. UCCE offers smart call routing, computer telephony integration (CTI), multichannel contact management, network call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to simplify the creation and management of a large-scale contact center solution. Cisco infrastructure incorporated in Unified CCE's customer interaction management ecosystem includes Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

    Cisco Contact Center Express (Unified CCX or CCX) provides an out-of-the-box solution for creating a customer contact center for departmental, branch or midmarket deployments that support up to 400 agents. Several packages are available, plus a variety of optional advanced features. CCX is tightly integrated with Unified Communications Manager and offers intelligent call routing, contact management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified CCX includes Cisco Finesse, a browser-based, highly customizable desktop agent that requires no client-side installation. Advanced options include conditional routing, call-in-queue, expected-wait-time messages, and productivity optimization with workforce and quality management.

  • Cisco Unified Mobility: Single Number Reach (SNR) with Mobile Connect
    Cisco Unified Mobility, formerly called Cisco Unified Mobility Manager, is an application server that integrates with Cisco Unified Communications Manager. Mobile Connect is a Cisco Unified Mobility Application, popularly known as Single Number Reach (SNR), that allows users to be called via a single phone number that rings simultaneously on their Cisco IP Phone and their smartphone or tablet. Users can also seamlessly switch live calls between their Cisco IP phone and their mobile phone. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that specify which business calls get extended to alternate numbers.

  • Cisco Unified Attendant Console
    Cisco Unified Attendant Console Advanced (Unified AC Advanced) uses a powerful call-queuing engine to allow an organization's operators to manage high volumes of calls from multiple sources. Unified AC Advanced provides conventional attendant console functions and adds enhanced queuing features including operator queue assignment, prioritized queue views, queue statistics, and flexible queue overflow options. The consoleís client software runs on each operator's Windows desktop and pairs with Cisco Unified IP Phones. Cisco Unified AC can handle up to 100,000 contacts and can synchronize the attendant console directory with Microsoft Active Directory or with Cisco Unified Communications Manager. Enhanced telephony features include Presence, call transfer and call park recall, operator-managed conferencing, call toggle and after-hours routing.

    Cisco Unified Attendant Console Standard (Cisco Unified AC) communicates with Cisco Unified CM (but not CME) to allow phone operators to answer, transfer, hold, park, join, conference, and place outbound calls. Cisco Unified AC Standard replaces Cisco Unified Communications Manager Attendant Console and includes enhanced capabilities like logging into and out of hunt groups, automatic import of CUCM dial rules, personalized speed dial groups, the ability of operators to add individual contacts manually, directory search, and integration with Jabber Presence.

  • Cisco Prime Collaboration
    Cisco Prime Collaboration is a full-featured unified management tool for Cisco's voice and video collaboration ecosystems, offering policy-based provisioning, monitoring, debugging, and analytics. Primer Collaboration streamlines moves, adds and changes and enables proactive problem detection and resolution for all components of Cisco's Unified Communications platform including Unified CM, Unity Connection and Cisco Unified Contact Center Enterprise (UCCE). Prime Collaboration also provides easy-to-use management analytics including application adoption and usage rates, allowing organizations to optimize resources and reduce TCO even further.
High Availability and Security Solutions for Unified Communications Manager
Unified Communications Manager and associated applications can be virtualized and run on Cisco's UCS servers while still leaving space for additional apps. All Cisco Unified Communications applications support clustering. A simple high-availability deployment features two UCS servers hosting the same suite of CUCM-related applications. Applications along with management and setup parameters on a primary "publisher" system are duplicated on a secondary "subscriber" machine. If an instance of an application stops working, the services failover automatically and transparently to the backup. Cisco's UCS servers also provide redundancy for power, network connectivity, and storage arrays.

Cisco Unified CM High Availability Consultants

Cisco Unified Communications Manager and associated applications can be configured for high availability

Cisco Expressway
Cisco Expressway (Expy) offers users outside your firewall secure access to the collaboration services provided through Cisco Unified Communications Manager such as real-time video, voice, content, instant messaging, and Presence. By providing safe firewall and NAT traversal, Expressway extends collaboration to mobile and remote workers, people using third-party systems and endpoints, and workers at other companies. Offsite Jabber clients have single-sign-on access to all collaboration workloads without requiring a VPN client. Open standards supported include IPv4 to IPv6, H.323 to SIP, and Microsoft environments including Microsoft Remote Desktop Protocol (RDP).

Cisco Expressway has two components, Expressway-C and Expressway-E, that work with your existing security tools and policies and require minimal firewall set up. Expressway traffic flows through your firewall rather than bypassing it. Expressway-C is located within your trusted network and acts as a traversal client for creating a secure connection to Expressway-E through the firewall. Expressway-C establishes a connection to Cisco Unified CM, provides native endpoint registrations, and allows Cisco TelePresence endpoints to work with compliant third-party video systems and with Microsoft Lync and Skype for Business clients.

Expressway-E enables the traversal services that allow VPN-less connectivity with remote and home office users, business partners, and customers. Since it can be accessed from the untrusted external network, Expressway-E is located in the demilitarized zone (DMZ) at your network perimeter, where it acts as a traversal server to allow secure communications with Expressway-C. Communications to and from the Expressway-E server are controlled by your firewall's policies.

Cisco Expressway can be deployed on the Cisco Expressway CE1100 Appliance, which is based on the Cisco UCS C220 Server, or as a virtualized application under VMware. As many as six Expressway appliances and virtual machines can be deployed as a cluster for high availability and to increase capacity.

Cisco VoIP Infrastructure Solution for SIP and PSTN Gateways
Landlines and mobile phones utilize the PSTN (Public Switched Telephone Network) for local and international calls, which creates the need for a voice gateway for a conventional Unified Communications Manager deployment. Cisco's ISR G2 routers accept TDM (time-division multiplexing) modules for routing calls to and from the PSTN at headquarters and at remote sites. An example would be using an ISR G2 3900 series router at headquarters and an ISR G2 2900 series router at a branch office.

Cisco VoIP Infrastructure Solution for SIP Consultants

Unified CM can use an ISR G2 router as a gateway to manage PSTN traffic

For Unified CM deployments that use SIP trunks to connect to Voice-over-IP (VoIP) service providers, Cisco's ISR G2 routers can be enabled for CUBE (Cisco Unified Border Element) functionality, which allows control of SIP (Session Initiation Protocol) services with registered external entities. CUBE is deployed in the DMZ so the firewall can inspect calls. Your dial plan determines whether Unified CM routes calls to a PSTN gateway, CUBE, or Cisco Expressway.

To learn more about Progent's consulting services for SIP trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise. For more information about Progent's integration support for VoIP and IP video solutions, refer to Cisco VoIP infrastructure consulting and troubleshooting.

How Progent Can Help You Integrate and Troubleshoot Cisco Unified Communications Manager
Progent's CCIE-certified network infrastructure consultants can provide remote or onsite expertise to help you create and troubleshoot a modern communications solution based on Cisco Unified Communications Manager and associated applications and appliances. Progent can help you plan, install, configure and debug a CUCM deployment of any size, upgrade older products, migrate from a legacy PBX system, integrate cloud services, and train your IT staff.

Common examples of online consulting tasks provided by Progent to support Cisco Unified Communications Manager deployments include:

  • Update CallManager to Unified Communications Manager
  • Integrate and troubleshoot Unity Connection and Unity Connection Express
  • Configure Expressway
  • Configure and test Cisco UCM backup and failover
  • Repair Cisco Contact Center Express databases
  • Plan, deploy and configure BE6000
  • Configure CUBE gateway on ISR router
  • Redesign dial plan to support SIP trunk connectivity
  • Resolve QoS issues with SIP carrier
  • Integrate remote PSTN and SIP calling
  • Deploy, debug, and upgrade VMware ESXi
  • Troubleshoot mailbox synchronization issues
  • Review and update DHCP and NAT
  • Configure and test UCS Servers and Unified CM clustering
  • Update Access Control Lists (ACL), route lists and route groups
  • Resolve SIP, H.232 and MGCP transformation issues
Progent can provide additional consulting services to help you derive maximum value from your Cisco Unified Communications Manager solution. Progent's Microsoft-certified consultants can help you create comprehensive unified messaging solutions by combining Cisco Unified CM deployments with Microsoft's messaging products. Progent offers Microsoft Exchange Server integration and Microsoft Office 365 Exchange Online support as well as Skype for Business expertise. Progent's GISA and CISSP-ISSP-qualified information security professionals can review your firewall policies and provide comprehensive security vulnerability tests to ensure the security and compliance of your CUCM ecosystem. Progentís Technical Response Center can provide immediate online technical support for Cisco products and can give you quick access to a Cisco CCIE network engineer. Progent's BYOD consulting experts can help you manage smartphones and tablets by offering services that include iPhone and iPad integration, Android phone and tablet consulting, and RIM BlackBerry expertise. Progent's ProSight WAN Watch 24x7 remote network monitoring and reporting services deliver proactive protection and for your information system. Progent's disaster recovery planning consultants can help you create and validate a DR/BC plan based on industry best practices.

For more details concerning Progent's consulting services for Cisco technology, select a topic:

To get in touch with a Progent sales agent or Cisco Unified Communications Manager consultant, 1-800-993-9400 or visit Contact Progent.

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SQL 2008 Analysis Services Professional
Microsoft SQL 2008 Server Network Consulting San Francisco

Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT experts as well as to network users, reducing the difficulty of designing, integrating, administering, and using company data and analytical applications in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on expertise and broad knowledge in designing and building data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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Computer Consultant for OS X
Online Technical Support in Newark, New Jersey

Progent's consultants offer macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can assist clients to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also assist you with iPhone support and iPad synchronization, or migrating to Apple's iCloud services. For computer environments based exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is reliable, safe, efficient and able to achieve your company's objectives.

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Internet Security and Acceleration Server Professional
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Progentís Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your business system from attack by external and internal sources. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can elude traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront TMG.

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Amazon AWS integration Development Firm
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Progent can provide cost-effective remote consulting to help businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent can provide occasional support to assist you to resolve technical roadblocks or Progent can provide comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on time and on budget.

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Lync Server 2013 IM Engineers
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Lync 2013, rebranded Skype for Business, enables businesses of all sizes to create a manageable and protected communications environment that permits the modern BYOD computing model with instant messaging (IM), presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony enabled for a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help your company to assess the business benefits of Lync 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your present and future goals, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook and PowerPoint.

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Progent can provide fast and affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent can provide comprehensive database administration services for any version of Oracle including 10g and 11g and can also help design, create, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard and Streams replication tools and Oracle Recovery Manager.

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ransomware removal and file recovery Professionals

Progent's proven ransomware recovery experts can assist your business to restore an IT network victimized by a ransomware virus like Ryuk, WannaCry, NotPetya, or MongoLock.

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Progent's Microsoft-certified consultants can provide low-cost remote and onsite help to implement your migration to Exchange 2010, generate comprehensive documentation of your new messaging environment, train your network support team and end users to get them ramped up rapidly on Microsoft Exchange Server 2010, and offer ongoing management services and engineering support. Progent's consultants can also help you migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

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SQL Server 2016 Reporting Services Consulting
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SQL Server 2016 offers significant enhancements in speed, scale, data security, uptime, mobile computing integration, and integrated BI. Innovations include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help businesses of any size to implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These enhancements affect key areas like manageability, high availability (HA), compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create an efficient validation and rollout strategy, and train your IT team to maintain your Exchange 2013 environment. Progent also offers affordable remote consulting and management services for Exchange Server 2013.

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Network Services Monitoring Professionals
ProSight Remote Infrastructure Monitoring Setup and Support in Louisville

ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues.

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Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide organizations of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to fix critical problems detected by Microsoft SCOM 2012.

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Information Transfer Consultant Services

Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.

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Before Progentís MOM-based solution, system issues were approached reactively, after users were impacted by them. With the help of proactive, computer generated alerts and trend analyses sent by MOM, Progent can now ward off system problems before they grow to be critical enough to disrupt network availability. Because of MOM, Progent can deal with incipient problems before customers know that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to deliver small company networks enterprise-class service continuity, safety and performance.

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Progent offers affordable remote support to help companies of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that seamlessly integrate Amazon AWS cloud services. Progent offers occasional support to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on time and on budget.

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Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the background to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2007 Server that are in keeping with your business needs.

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Progent's ProSight Virtual hosting services provide small businesses a range of advantages such as lower capital expenditures, savings on operational expense, improved executive focus, world-class protection, greater availability, and business continuity.

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ISA 2004 Firewall Support and Setup
Support and Integration Baltimore, Maryland

Progent's certified ISA Server consulting experts have broad experience creating Microsoft-based security designs for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and implement an installation of Microsoft ISA Server 2004 that meets your information security needs without limiting your productivity.

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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Progent offers the temporary assistance of a veteran Chief Information Officer who can provide strategic direction to help you pick and support network technology appropriate for your present situation and that can serve as a solid basis for your future growth. Progent's part-time CIO services offer economic leverage to companies trying to optimize the benefits from their network expenditures but who are unable or unwilling to add one more high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a large team of engineers certified to maintain all major operating systems and networking technologies plus a wide selection and business applications, Progent is in a unique situation to provide unbiased advice along with expert technical support for creating IT solutions that match the particular needs of your organization.

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Specialist for Windows Server 2012 R2 Hyper-V 3.0
Microsoft Hyper-V 3.0 Server Consolidation Outsourcing

Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas including multitenancy, agile network infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Hyper-V to install and manage virtual servers to reduce network expenses and enhance availability.

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Progent can help small companies to move any part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware expense. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the typical errors small companies make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.

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Windows Server 2016 integration Integration
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Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.

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Progent's ProSight portfolio of managed IT services are intended to provide organizations who have small internal network administration and support teams with affordable access to enterprise-class management platforms and technical experts. Advantages of the ProSight catalog of managed services include predictable IT maintenance costs, smart automation of routine administrative processes, ongoing adoption of the latest technology, smooth migration from older systems to current solutions, improved alignment of computer technology with strategic goals, guidance from veteran IT consultants, and allowing management to concentrate on business issues instead of fast-evolving network technology.

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Progent has created special network security service bundles designed to provide larger corporations an impartial and thorough network security evaluation from a group of qualified security consultants. All Progent's security assessment bundles incorporate a suite of services including automated scans from within and from beyond your corporate security perimeter, expert analysis of scanned data by certified security consultants, production of a paper explaining the results, plus an interactive high-level executive summary and an in-depth interactive review for in-house network managers.

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Progent offers cost-effective remote access to an Oracle MySQL administrator or application developer and can assist businesses of all sizes to configure and manage MySQL within a reliable IT environment that provides high levels of speed, expandability, and security. Progent also has proven skill helping companies migrate applications from Oracle to MySQL.

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Progent's Cisco Jabber consultants can provide remote or onsite support to assist organizations of any size to design, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for the products, technologies and services that go into creating an end-to-end Cisco Jabber solution including Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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Microsoft Windows 2003 Outsourcing
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Progent's certified Windows Server 2003 engineers offer computer help and expert consulting for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, update, and support offerings include network design, installation, project management, on-premises and off-site technical support and repair, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and expert co-sourcing.

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