Cisco VoIP SupportInternet telephony has advanced from simply being a shrewd way to save money on phone carrier bills to a required tool for productive collaboration. Converged IP communications, at one time restricted to integrating Internet-based voice and faxes on the same network platform in order to take the place of expensive PBX systems, today encompasses rich media, mobile communications, IM, real-time Presence, collaboration services, and more within a centralized environment that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.

Cisco is the leader in supplying solutions for supporting the current model of unified communications (UC). Cisco's unified communications architecture adds to the productivity of IT systems by slashing operating expenses; integrating rich media functions with familiar software programs to improve user output; facilitating collaboration among employees, partners, and vendors to save effort and enhance business outcomes; and streamlining the support of your converged voice and data infrastructure.

Cisco's Unified Communications technology address these main product areas:,

  • Call Control Agents for controlling calls and sessions
  • VoIP and Video Phones and Softphones to enhance end-user productivity
  • UC Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • IP Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can assist organizations of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco UC products so that you realize the greatest business advantage of your communications system. Progent can provide advanced consulting for every facet of Cisco's UC solutions including call processing and control software, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and support services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Control Software - Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager Consulting and SupportCisco Unified Communications Manager, previously known as CallManager, is Cisco's call-processing agent and forms the foundation of Cisco's IP telephony collaboration solution. Cisco Unified Communications Manager has the flexibility to support a centralized call-processing model, a decentralized model, or a hybrid deployment that combines the two. In a centralized approach, Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to IP devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and group-based customer interaction networks.

Newer version of Unified CM offer a variety of enhancements that accelerate your return on investment by lowering management and support costs, increasing user output, enhancing collaboration, accommodating the bring-your-own-device style of computing, strengthening security, and allowing efficient utilization of IT resources. Headline new features include automatic dial-plan replication, simplified certificate management, extended support for standards-based single sign-on for managers and users, device-agnostic call recording, on-the-road access with no need for VPN tunneling, a new self-provisioning utility that makes it easy for workers to manage their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to manage call processing for customers at distributed locations, administrators can help achieve non-stop phone service through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the router offers core Cisco UC Manager functions until the link is returned. To learn about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support services for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a budget-friendly PBX alternative that meets the needs of locations with up to 450 workers. Because Cisco Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can quickly set up a converged voice and data environment.

The Cisco BE6000 is a line of complete platforms that provide fundamental unified communications features including routing, gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging support, enabling any user to connect on any endpoint from any place. All BE6000 solutions are delivered preinstalled with virtualization and Unified Communications applications software, making implementation fast and simple and reducing cost of ownership for organizations with as many as 1000 employees. All BE6000 systems come preloaded with a virtualization hypervisor and Unified Communications applications software. You can instantly activate collaboration applications whenever their requirements grow.

The office-in-a-box BE6000S includes five preselected UC applications preloaded on one combination ISR router/gateway/virtualized blade server platform and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M includes four unified communications software application options enabled on a single virtualized Cisco C220 M4 server platform and supports as many as 1000 users, 1200 endpoint devices, and 100 Contact Center agents. The high-end Business Edition 6000H includes 8 unified communications application options activated on a virtualized Cisco C220 M4 server platform and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager/CallManager, see Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Endpoints
A communications endpoint is an end-user instrument, and can be a physical phone or a software phone application on a PC or mobile computer. In the IP world, every IP handset or soft phone has an Ethernet connection. VoIP phones have all of the capabilities that an ordinary phone provides, but Voice over IP phones can offer additional features including the ability to access websites or run collaboration software.

Cisco IP Phones ConsultingIn contrast to ordinary PBX technology, in a Cisco IP telephony network you can implement virtually instantaneous moves, adds, and changes. You simply take the IP phone to its new spot, plug it into the Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager. All client permissions and settings are programmatically re-established, doing away with the expense and delay of dispatching support personnel to rewire connections. An additional helpful feature is location independence, which enables you to sign into any Cisco IP device and receive your own phone number and rights.

Cisco offers a wide range of IP voice and IP media phones. The low-cost SPA 300 Series includes basic IP and DECT phones that feature high-quality audio, support for hosted IP phone environments or an IP PBX, simple deployment and safe online provisioning, zero-downtime software updates, and browser-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset with no keys. The SPA302D, designed to be used exclusively with Cisco's DECT Analog Telephone Adapter (ATA), is a multiline cordless DECT IP phone that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128 x 64 monochrome LCD graphical display and a speakerphone.

Cisco SPA500 IP Phones ConsultingCisco's SPA500 Series IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome display, The SPA501G supports eight lines and has eight programmable buttons but no LCD display screen. The SPA502G supports a single line and has no programmable buttons. The SPA504G supports four lines and has four programmable buttons. The SPA508G supports eight lines and has eight programmable buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G supports four lines, has no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines and four programmable buttons and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 has a 320 x 240 color display, supports five lines, and includes five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for occasional-use settings such as lobbies, cafeterias, hallways, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features a 128 x 32 monochrome non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The single-line Cisco Unified IP Phone 6901 is an entry-level endpoint with no display and requires a hook switch for call transfer and conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP endpoints with backlit monochrome displays, four soft keys, 11 fixed-feature keys, an integral Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. 7800 Series IP phones support only the SIP signaling protocol. All models in the 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations and for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrative staff, contact center agents, and supervisors who have significant voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and include four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop IP phones, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a backlit monochrome display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP phone integration consultantsCisco's 8821 and 8812-EX Wireless IP Phones are ruggedized Wi-Fi handsets designed for employees who are mobile within campus, warehouse, health care, hospitality, retail or other venues where portable work phones need to be more manageable, secure, and durable than is possible with the BYOD model of collaborative communications. Cisco's wireless IP phones provide mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for wireless headsets. The 8821-EX Wireless IP Phone adds ATEX Class 1, Zone 2 and CSA Division 1, Class 22 compliance. This helps prevent sparking during temporary exposure within potentially combustible environments. The 8821-EX also features a case made of industry-standard yellow plastics, which makes it easy to locate the 8821-EX in an emergency. Learn about Progent's Cisco wireless VoIP phone integration consulting.

Cisco 9900 Voice over IP Phones ConsultingCisco's legacy 9900 Series of high-performance IP phones combine high-quality voice with business-grade color video to provide a rich multimedia UC experience for knowledge professionals and executive management. The two IP phones in this line include a Standard Definition 640x480 pixel color screen, a Bluetooth radio to support a wide range of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise power-save feature is offered as an option and can lower off-work power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for adding customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are independent from the call/voice processing mechanism, and they may be at any location within the network. A single connectivity infrastructure offers a versatile platform for feature-rich business applications and acts as a firm basis for downstream convergence-based software. Cisco works with third-party IT industry partners to provide a broad selection of IP voice and video applications and products. Cisco also enables the capability to create and manage customized internal programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a UC application that supports presence, IM, voice, high-definition video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, plus Apple iOS and Android smartphones and tablets. Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements to video features and screen sharing, and extending the team experience to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.

Since Cisco Jabber is based on key industry protocols, it can communicate with a wide selection of third-party products. As an example, Extensible Messaging and Presence Protocol enables Jabber to trade instant messaging and presence information with a variety of XMPP clients such as Adium, IBM Sametime, and Microsoft Skype for Business. Jabber features can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This broad platform compatibility optimizes productivity by providing a common user environment and accommodating the BYOD model of networking. Progent can provide the services of certified Exchange consultants and Microsoft SharePoint 2013 experts who can show you how to take advantage of Jabber with Microsoft's popular collaboration platform. Progent also offers expertise with Apple iPhone integration and management as well as Google Android smartphone integration and management to help your organization to enhance the business value of your BYOD ecosystem. (To learn about Progent's consulting services for Cisco Jabber, see Progent's Cisco Jabber consulting and support services.)

WebEX Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or virtually any desktop or mobile device. Cisco WebEx is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to deploy and scale, streamlines administration, eliminates high up-front investment, offers maximum uptime and world-class data protection, and delivers consistently high performance. Important capabilities include support for sharing discrete content or your whole screen display with remote attendees in real time, the ability to embed rich media into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Meeting Center Online Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and allows mobile users to start, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry 10 handhelds, and Microsoft Windows Phone 8. Users can also launch web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize businesses and enterprises who want to build an on-premises or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-definition video conferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified CM to provide multiparty telepresence to converged deployments and can extend conferences to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way video conferencing resources are allocated for each participant, allowing managers to define the exact service level and experience required for every user. Cisco TelePresence Content Server records video and presentations for real-time distribution and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a unified voice messaging system that promotes collaboration by providing a variety of options for retrieving voice messages within an environment that is easy to implement and administer. Unity Connection allows you to access and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands-free operation and extensive Automated Attendant features that include smart routing for incoming phone calls and custom call-screening and message-notification options. The Unity Connection system runs as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses and enterprise branch locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail using a Cisco Unified IP Phone screen, a browser, or an email client. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified deployment and support services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE, UCCE) works Cisco Unified CM, Cisco Unified IP Interactive Voice Response, and desktop agent apps like Finesse to offer automatic call distribution (ACD) features that enable a business to rout customer calls to the proper salesperson or service representative. Unified Contact Center features intelligent routing, computer telephony integration, customer management across multiple channels, call queuing, interactive voice response and advanced reporting to streamline the deployment and management of a modern, enterprise-class contact center. Cisco products supporting UCCE include Unified IP Phones, Voice Gateways, and network infrastructure.

Cisco Unified Contact Center Express (Unified CCX, CCX) offers a packaged bundle for building a customer contact center for mid-scale environments such as departments or branch offices, providing support for as many as 400 agents. You can select from a range of basic systems and add advanced options. Unified CCX works closely with Cisco Unified CM and features call routing, customer contact management, reporting, IVR, and centralized management of voice, email, chat, and social media communications. Cisco Unified Contact Center Express comes with Cisco's Finesse software, a customizable web-based desktop agent that does not have to installed on the client's computer. Optional features include conditional routing, estimated-wait-time messages, call-in-queue, plus workforce and quality management.

Mobile Connect for Single Number Reach
Mobile Connect, also called Single Number Reach (SNR), is a Cisco Unified Mobility application that allows users to be reached from one number that simultaneously rings on their Cisco VoIP phone and their mobile phone. Live calls can be switched between desktop IP phones and smartphones transparently, and unanswered calls can be directed to the user's Cisco Unity or Cisco Unity Connection account for voicemail. Users can manage their own access lists to determine which calls ring at alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated process for initial deployments and for ďday 2Ē moves, adds, changes, and deletions. An intuitive user interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site rollouts and minimizes the time required for implementing ongoing changes. Prime Collaboration can deliver significant improvements in productivity and reductions in administration costs. Prime Collaboration Provisioning simplifies management analytics including application adoption and usage rates, allowing organizations to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public networks and with clients working outside the corporate firewall. Cisco's portfolio of communication gateways deliver UC services for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to allow team members, vendors, customers and prospects, or business partners who are working on different networks, collaboration platforms, or endpoint devices to access to Cisco Unified Communication services. The Expressway collaboration gateway integrates with a Cisco CM system or Cisco BE6000, or can be accessed via the cloud with Cisco HCS to help make collaboration more universal. Key features of Cisco Expressway include:

  • Mobile and Remote Connectivity: Off-site workers with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on and of TLS security and are able to connect to all their Jabber applications (video, business-quality voice, instant messaging, and real-time presence) without requiring the inconvenience starting a VPN. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is required for enabling Jabber Guest, which allows ďguestsĒ to interact with your business simply and securely via lightweight web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible meeting experience that seamlessly integrates high-quality voice, high-definition video, and data sharing to anyone, at any location, using any endpoint.
  • Interoperability: If your organization currently has third-party video products, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or SIP environments. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects converged business communications networks to the PSTN. CUBE supports SIP and H.323-based trunking to an IP PSTN services provider, but SIP trunks offer a richer set of features. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration outside the firewall. Collaboration features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based evaluation of phone calls
  • Business-to-business teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise routers, which include ASR 1000 Series Aggregation Services Routers, the ISR 4000 family, the ISR G2 Series, and high-end models of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container. To find out more about Progent's consulting support for SIP trunks and Cisco's CUBE session border controller (SBC), visit SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration consulting.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is an early VoIP communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 packages include a compact switch appliance with 8 PoE interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 24 to 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to maintain your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a current VoIP system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco's VoIP and IP Media Phones, Video Conferencing, and Cisco Unified CM
Progent can provide online or on-premises help from a certified CCIE Collaboration specialist to help you to design, deploy, manage and troubleshoot converged communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you build SIP infrastructure solutions that incorporate SIP-based VoIP phones and media phones, SIP gateways, SIP trunking, SIP conferencing and SIP management via Cisco Unified Communications Manager.

Progent's application programmers can build specialized unified communications software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your existing network and Internet access architecture to determine whether your environment is optimized to support business-quality VoIP and HD video, assist you to select and integrate Cisco products that make sense for your current situation and future expansion plans, and integrate your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP certified cybersecurity and compliance consultants can assist you to create, implement, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and teleworker environments, and Progent's disaster recovery planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your vital unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and every release of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer develop, repair, or validate this older software. Security patches for this business-critical application will end, which in some situations may create compliance or even legal liability problems.

Progent continues to offer world-class consulting and support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if you are still running a legacy release of this pivotal software you should begin immediately to prepare for your upgrade. Progent's collaboration consulting professionals can assist your company to migrate non-disruptively to the latest release of Cisco Unified CM and can often save customers up to 50% off consulting expense compared to competing IT service companies thanks to Progent's documented process and experience in this area. By following leading practices, Progent can ensure that your organization realizes a fast payback on your IT investment by showing you how to benefit fully from the new and improved feature set, lower administrative and maintenance costs, more productive collaboration, and tighter security offered by the current version of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, security and compliance consulting, streamlined management, business continuity planning, network infrastructure design, training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade service bundles to keep your costs visible and affordable.

To see more information about Progent's engineering expertise for Cisco solutions, choose a subject:

In order to ask Progent about technical help for Cisco networking, phone 1-800-993-9400 or visit Contact Progent.














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Progent's UNIX family consulting services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient single consulting firm to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

Consultancy for External Network Security Inventory Security Scan Professionals
ISA Server Remote Support
ISA 2004 Enterprise Edition Server Network Engineer Spokane, Washington

Progentís Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your business system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

Consultants for Microsoft SharePoint Server 2013 Microsoft SharePoint Server 2010 Network Consulting in Fresno
Small Business Wireless Computer Consultant
Proxim Tsunami Consultants California

Progentís wireless professionals can help small organizations plan, select, pilot, deploy and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of security that equals or excels wired connections. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to identify and install the wireless link technology that fit best with your company requirements.

Consulting Services Company Seattle, WA Engineers
Consulting Services Company for macOS macOS Repair
Consulting Services for Suse Linux, Solaris, UNIX Kansas City, Jackson County Network Consultants for Red Hat Linux, Solaris, UNIX
Consulting for Security Firewall Cybersecurity Companies San Diego - La Jolla
Contract Job Opportunities for Microsoft MCDBA Consulting Irving, Dallas County Microsoft Support Remote Support Jobs
Dallas, TX Computer Network Consulting Dallas, Texas Security Consulting Companies
Debian Linux, Sun Solaris, UNIX Online Help Los Angeles, Southern California Red Hat Linux, Sun Solaris, UNIX Support and Integration
Design Companies Columbus, Cuyahoga County, Ohio Network Support Companies
Engineer for Security Network Security Technology Professional
Microsoft Firewall Help and Support
Raleigh, North Carolina Microsoft Proxy Server Online Technical Support

Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds developing corporate security solutions for IT networks with multiple locations, remote workers, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small company design and deploy a configuration of ISA Server 2004 that supports your IT protection needs without limiting your network.

Exchange 2007 Support Outsourcing Services Microsoft Exchange Server 2007 Tech Consultants
Exchange 2007 Troubleshoot Microsoft Exchange Support Organization
Firewall Technical Support CISSP Computer Security Specialist Boston Cambridge
Freelancing Jobs Microsoft MCITP Remote Consulting Home Based Jobs
Houston, Texas Network Design and Configuration Computer Network Consultant
IP Communications Outsourcing Cybersecurity Consultancies Massachusetts
IP Communications Support and Help in Denver, CO Computer Tech for BlackBerry BES Server in Atlanta Hartsfield-Jackson Airport ATL
IT Management Technology Providers for Los Angeles, California
Backup and Restore Software Engineer
Consulting in Lansing, MI

Progent can provide affordable remote access to IT engineers with expertise in a broad array of products and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent can provide expertise for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can assist you to install, upgrade, or maintain backup solutions for a range of topologies such as on-premises, edge to datacenter, cloud, or hybrid.

IT Services for System Center 2016 and Intune Nationwide Onsite Technical Support for System Center 2016 and NetApp Integration
Indianapolis, IN Cisco VoIP Phones and Unified Messaging Technical Support Services Nevada Sun Solaris Specialists
County Government Exchange Consulting Services
City Government Exchange Engineer in El Dorado Hills, CA

Progent has a long background delivering a full-spectrum of online network support and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in providing expert online IT support and has delivered network support to organizations in all 50 states. Remote support eliminates travel costs and solves issues faster than onsite support.

Information Technology Outsourcing Company Network Support in Westwood
IT Consultant for Dynamics GP Accounting
Professionals for Microsoft Dynamics GP ERP in Hialeah, Florida

Dynamics GP 2010 software is a full-featured business management and analytics solution that integrates data and processes throughout your business, communicates easily with other solutions, and brings together workers, clients and vendors unrestricted by time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you install and manage a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full potential of Dynamics GP 2010.

Kentucky Information Technology Outsource Kentucky Professional
Outsourcing Network Help Professional
IT Support Outsourcing Consultants

Progent is organized provide in-depth online support for all major technologies associated with small company IT systems and allows you to outsource a variety of strategic, as-needed services including a part-time CIO to offer advanced planning and negotiating capability, a Call Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for critical projects such as site relocations orOS upgrades, connectivity consultants for designing high-performance and reliable infrastructure, security engineers to ensure information protection and regulatory compliance, disaster recovery experts to design and document business continuity plans, and software developers to write, customize, or repair mission-critical application programs.

Los Angeles, CA, San Diego, CA, Long Beach, CA, Fresno, CA, Santa Ana, CA, Anaheim, CA, Riverside, CA, Bakersfield, CA Onsite Support Worldwide California Technical Support Companies
Miami, FL Network Consulting Company Microsoft and Cisco Miami, FL Software Support
Microsoft AD Consulting IT Services for Active Directory
Microsoft Forefront TMG 2010 Technical Support Services
Professionals Irvine, CA

Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that acts as a single-server solution for an array of security features including an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security reporting features, permits custom reporting generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can help your company to design and carry out pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also assist you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server.

Microsoft Certified Support Freelancing Job Microsoft MCTS Consulting Work From Home Job in Orinda CA
Cisco Architecture On Site service
Cisco CCIE Remote Migration in Phoenix, AZ

Progent's CCIE-certified networking experts have extensive background assisting ISPs to architect, deploy, administer, tune, and debug fault-tolerant, extensible connectivity environments suitable for shared public networks.

Microsoft Lync Server Consultancy Professional for Lync Server 2010
SQL Server Programming Firm
Greenbrae, CA Network Consultant

SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast development of a new generation of high-end applications that can provide your company a critical competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.

Microsoft MCTS Support Job Openings Microsoft MCTS Remote Engineer Virtual Office Job New York
Microsoft SharePoint Server 2010 Online Help SharePoint Remote Support Services Las Vegas McCarran International Airport LAS
Microsoft SharePoint Server 2010 Technical Support Services Microsoft SharePoint Server 2007 Online Troubleshooting in Collin County Texas
Microsoft SharePoint Server 2013 Specialists Engineer for Microsoft SharePoint 2010 in Minneapolis
Microsoft Windows Troubleshooting Laredo Texas Networking Consultants for Help Desk
Network Consultants Cisco Small Office IT Support in Wichita, KS
Network Consultation for Sacramento Sacramento County Computer Network Consultant in California
Network Help for Cisco Cisco Design in Indianapolis, Marion County
Network System Support Consultant for Cisco Architecture
Cisco Certified CCIE Server Administration Massachusetts

Progent's Cisco CCIE-certified network infrastructure experts have extensive background helping Internet Service Providers to architect, implement, manage, tune, and debug high-availability, scalable connectivity environments suitable for public networks.

Network Support Cisco Outsourcing Services in DC
Network Support Consulting for Exchange Server 2007 Des Moines Iowa Exchange 2010 Server Support services
64-bit Computing Consultancy
Chesapeake Engineer for 64-bit Processing

Progentís Microsoft-certified engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of moving to 64-bit PC desktop processing, design an affordable upgrade strategy that reduces operational disruptions, and offer economical, professional online support to aid you to install 64-bit desktop software and applications on your existing hardware.

Network Support Technician for Microsoft SQL Server 2017 Computer Consultancy Group
Amazon EC2 instances Programmer
Amazon cloud AMI Design San Jose, CA

Progent can provide cost-effective online support to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create all-cloud or hybrid cloud environments that seamlessly integrate Amazon AWS resources. Progent can provide occasional consulting to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and on budget.

New York Server Administration New York City, Buffalo, Rochester, Syracuse, Yonkers, Albany Network Support Consultants
Windows 7 Help Desk Help and Support
Emergency Windows 7 Training Information Technology Consulting Spokane, WA

Progent's Microsoft certified consultants can provide remote and onsite consulting services to help your company to manage, support, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, disaster recovery, online access, mobile device integration, wireless configuration, and 24x7 system monitoring.

Novato, California On-site Technical Support Los Angeles Job Openings for Security Consultant
Omaha, Nebraska Computer Consultancy Migration for Omaha, Nebraska
On-site Support for 8800-EX Wireless IP Phone Windows Server 2012 R2 Small Business Networking Los Angeles, Southern California
microsoft scom 2016 Support
Engineer in Belmont, CA

Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key applications by providing centralized, mixed-platform tracking of physical and virtual resources installed throughout local systems and cloud environments. Progent's SCOM consulting group can provide world-class remote and onsite support to help organizations of all sizes to plan, integrate, tune, update and repair Operations Manager 2016 deployments. Progent can help your company to move to SCOM 2016 from earlier releases of Operations Manager or from other monitoring products, or combine multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you expand your SCOM 2016 scope to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.

Outsourcing Services Information Technology Consultant Greensboro North Carolina
Phone Support Services Exchange Server 2013 Support Firm
Professional IT Consultants
Redhat Linux, Solaris, UNIX Remote Support Remote Troubleshooting
Wave 2 Wi-Fi controller Technical Support Services
Support Milpitas, California

Progent can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's modern wireless controller technology.

Remote Support for Cisco VoIP Phones and Contact Center Cisco IT Outsourcing in Arkansas
SQL Server 2012 Computer Firms MIA Microsoft SQL Server Information Technology Consulting Company
Saddle Brook, NJ Online Consulting Support Firms for Saddle Brook
ProSight Endpoint Protection Online Consulting
Technical Consultant Arlington, TX

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats.

San Jose Server Migration Specialists Computer Service Companies California
San Jose Support Organization California Top Server Install
Santa Monica, CA Software Support Santa Monica, California Network Design and Consulting
Security Auditing Security Consulting for Security
Dynamics GP/Great Plains Remote Technical Support
Professional for Dynamics GP Accounting

Microsoft Dynamics GP 2010 software is a comprehensive business management and analytics platform that unifies data and operations throughout your business, interfaces seamlessly with other applications, and connects employees, clients and vendors regardless of time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and manage a reliable, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP 2010.

Security Contractor Phoenix, Maricopa County Security Protection
Exchange 2010 Backup and Restore Online Support Services
Support and Help Santa Rosa, California

Progent's Microsoft-certified engineers can deliver low-cost remote and onsite support to carry out your upgrade to Exchange 2010, generate comprehensive documentation of your upgraded messaging system, train your IT team and users to get them up to speed quickly on Exchange 2010, and provide continuing management consulting and technical support. Progent can also assist you to migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.

Security Firewall Support Security Protecting
Debian Linux IT Consulting
Consultancy for Slackware Linux in Oakland, California

Progent's Linux support experts offer small businesses and developers help with managing and supporting Linux computers that run with Microsoft-powered technology. Progent offers your organization access to Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of experience provides you with a convenient single source to help you create and manage a secure and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

Setup and Support in Oklahoma Will County Illinois Remote Help Desk Computer Consultation
Computer Consultant for Exchange 2007 Edge Server
Technical Consultant for Exchange 2007 Edge Server Woodcliff Lake, NJ

Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.

SharePoint 2013 Specialists Computer Consulting
Small Business Computer Consulting Companies Microsoft SQL Server Small Business IT Outsourcing Group
Small Business IT Consulting Companies for Southlake, TX Southlake, TX IT Outsourcing Companies
Developing Phase: Pilots Installer
Auburn, MA Enterprise Services Project Methodology Information Technology Consultants

In performing IT tasks for corporate clients, Progent uses a phased methodology driven by specified milestones in order to meet financial, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, test models, design tuning, and expert deployment. All facets are documented to make available a detailed description of IT services delivered and to help in ongoing system support.

Small Business IT Outsourcing Group Microsoft Exchange Server 2007 IT Technical Support Company
Small Business Networking for Cisco Cisco Online Technical Support Los Angeles
Solano County IT Consulting Companies Fairfield On Site service California
Support Services for IP-PBX Network Admin Companies for Dallas, TX
System Consultants for South San Francisco California San Francisco Small Office IT Consultants
System Repair for Reston Reston, Virginia Computer Specialist
Services for Sun Solaris Remote
Consultant Services for Sun Solaris Remote Wichita, KS

Progent offers national online help and troubleshooting services for businesses who run UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft technology. Online IT help provides maximum return for your information technology dollar by preserving client productivity and limiting the hours billed for network analysis and repair. Sophisticated online support utilities and skilled technicians and engineers allow Progent to solve the majority of IT issues without wasting time and money by going to your location. In most of situations your network problems can be dealt with over the phone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP qualified security professionals to help with the most challenging system problems.

Tech Support For Small Business for New York Information Technology Outsourcing for New York, NY
Dynamics GP Great Plains Software Help and Support
Microsoft Dynamics GP ERP Integration Support

Progentís Microsoft certified experts provide a variety of support services for Dynamics GP. Dynamics GP/Great Plains is an accounting and ERP tool based, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP provides a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and integrate, and with its modular design you are able to purchase only the functions you currently require, with the ability to expand users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP support experts can help you install, customize and manage the latest release of Microsoft Dynamics GP or migrate smoothly from an earlier edition.

Technical Consultant for 8800-EX Wireless IP Phone Microsoft Exchange 2016 Information Technology Installation Service in Midtown East, New York
Technical Support Company Setup Service
Technical Support Organization Migration for BlackBerry Enterprise Server
Technology Consulting Services Outsourcing for Red Hat Linux, Sun Solaris, UNIX in Bronx
Microsoft Experts IT Consulting for Dynamics GP/Great Plains Features
Online Consulting in California

Progentís Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP tool built, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Dynamics GP offers a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its modular design you can purchase only the capability you currently need, with the option to expand users and enlarge capabilities when necessary. Progentís Dynamics GP/Great Plains consulting experts can show you how to deploy, configure and manage the latest version of Microsoft Dynamics GP or upgrade smoothly from an older version.

Telepresence IT Services in Scottsdale, Arizona Information Technology Installation Service
UNIX Computer Consultant Technical Consultant for UNIX
Urgent Network Network Providers Microsoft Exchange Consulting Firms
64-bit Upgrade On-site Technical Support
64-bit Migration Specialists

Progentís Microsoft-qualified engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit PC desktop processing, plan an efficient upgrade strategy that reduces operational interruptions, and offer inexpensive, expert online support to aid your company to install 64-bit desktop operating systems and applications on your existing hardware.

Urgent Network Small Business Outsourcing IT Networking Information Technology Consulting Group Aurora Illinois
Voice Over IP Phones Technical Consultant Microsoft Exchange Integration Firms
Wichita Kansas Network Management Consolidation
Windows Education
Windows Education in Kentucky

Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Medium-size companies who utilize trusted independent consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive.

Windows Server 2016 Consultant Windows 2008 Server Consultancy Services Group
Exchange 2016 Outlook on the web On-site Technical Support
Award Winning Exchange 2016 Compliance Network Consultant Petaluma, California

Progent can assist you in any and all facets of your migration to Exchange 2016 including planning high availability architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Windows Server 2016 IT Outsourcing Company Windows Server 2016 Small Business IT Consulting Company
Windows Server 2016 Network Support Windows Server 2012 IT Consultants Boston
Network Engineer for Windows Server Hyper-V 2016 Security and Compliance
Windows Hyper-V 2016 Hybrid Cloud IT Consulting

Windows Hyper-V 2016 incorporates key features initially designed for and refined on Azure, among the world's largest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-centric or hybrid deployment, develop and execute a non-disruptive migration strategy, educate your IT management and support personnel, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business value.

Worldwide VoIP Phone System IT Services in Boston, Massachusetts Computer Security for Firewall in Encino
Windows 2008 Information Technology Consulting
Montgomery Microsoft Windows 2008 R2 Consultancy

Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your company, create test programs and rollout plans, install Windows Server 2008 with your network environment and applications, train your support staff how to use new management tools, and deliver continuing consulting and tech support via low-cost alternatives including Contact Center support and remote technical assistance.

installation and Administration for Windows Server 2016 Microsoft Windows Server 2016 Tech Expert