Cisco Unified Messaging Professional ServicesExchanging real-time voice and video over Internet Protocol has progressed from simply being being a savvy method to save money on phone carrier bills to a strategic technology for productive collaboration. Unified communications, once limited to managing Internet-based voice calls and faxing on one platform to replace expensive PBX systems, now incorporates VoIP and video, mobile communications, chat, presence, services, and more all within a single environment that is easy to manage, extensible, secure, resilient, economical, and intuitive.

Cisco is the leader in providing solutions for supporting the current paradigm of unified communications (UC). Cisco's unified communications solution adds to the efficiency of IT networks by slashing operational costs; integrating multiple collaboration functions with familiar software applications to increase user output; supporting teamwork among workers, partners, and suppliers to save effort and improve business results; and streamlining the administration of your converged voice and data environment.

Cisco's Unified Communications solutions address these main product areas:,

  • Call Control Platforms for managing calls and sessions
  • Communications Endpoints to enhance worker productivity
  • Unified Communications Software Applications for integrated access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
  • IP Gateways for providing connectivity with public networks and teleworkers
Progent can provide the remote or on-premises consulting services of a certified CCIE (Collaboration) expert who can help organizations of all sizes to design, deploy, manage, migrate, expand, move, and repair Cisco unified communications products so that you maximize the strategic value of your UC investment. Progent can deliver expert support for all components of Cisco's UC solutions including call processing and control software, VoIP and softphones, and teleconferencing platforms. Progent in addition offers consulting and troubleshooting services for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Processing Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultingThe call-processing agent is the centerpiece of the Cisco IP telephony portfolio and gives you the versatility to implement a centralized call-processing design, a decentralized design, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet products such as IP handsets, media management products, Voice over IP gateways, and multimedia programs throughout the IT environment. Cisco Unified Communications Manager enables extra mixed media services including unified messaging, video conferencing, and group-based client interaction networks.

The latest release of Cisco Unified Communications Manager, previously named Cisco CallManager, offers a wealth of enhancements that accelerate your return on investment by lowering management and support expenses, improving worker productivity, enhancing teamwork, accommodating the bring-your-own-device (BYOD) model of computing, fortifying data protection, and allowing optimal use of IT resources. Top innovations include Global Dial Plan Replication (GDPR), simplified certificate control, extended support for single sign-on (SSO) for administrators and end users, device-agnostic call recording, mobile access with no need for VPN tunneling, a revamped self-provisioning interface that makes it easy for workers to select their options for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote locations, administrators can help achieve continuous phone availability through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core Cisco UC Manager capabilities until the connection is restored. For a description of Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small business networks, branch offices, and retail environments that do not need the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective solution that meets the requirements of locations with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco router, smaller organizations can rapidly set up a converged voice and data environment.

The Cisco Business Edition 6000 is a line of end-to-end solutions that offer essential unified communications features such as routing, IP gateway, premium voice and video, messaging, instant messaging and presence, conferencing, and paging support, allowing any end user to connect on any device from any site. All BE6000 versions come preloaded with virtualization and UC applications, making implementation fast and easy and reducing cost of ownership for organizations with up to 1000 employees. All systems are delivered preinstalled with a virtualization hypervisor and Unified Communications applications software. You can instantly enable Unified Communications applications as their requirements evolve.

The small-scale Business Edition 6000S supports five standard unified communications software applications preloaded on one integrated 2921V ISR router/gateway/virtualized E1600 M2 server device and supports as many as 150 users and 300 endpoint devices. The mid-market BE6000M supports four unified communications software application options enabled on a single virtualized Cisco C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight unified communications application options activated on a virtualized C220 M4 server platform and has the ability to support as many as 1000 users, 2500 devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, integration, upgrades and troubleshooting.

Cisco IP Phones: VoIP and IP Media Phones
A collaboration endpoint is a user device, either a physical handset or a software phone program on a PC or handheld computer. In the IP environment, each IP phone has an Ethernet connection. VoIP phones offer all of the functions that an ordinary phone handset provides, but IP phones often offer additional functions including the ability to access the web or host collaboration software.

Cisco Voice over IP Phones Consulting FirmIn contrast to conventional Private Branch Exchange technology, in a Cisco IP phone network you can perform virtually instantaneous moves, additions, and modifications. You merely move the VoIP phone to its new location, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All user privileges and configurations are automatically re-established, doing away with the expense and delay of sending technicians to wiring closets. Another efficient feature is location independence, which enables you to sign into any Cisco VoIP phone and get your personal phone ID and privileges.

Cisco provides a broad range of collaboration hardware endpoints. Cisco's low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices that feature wide-band audio, support for hosted Internet Protocol phone systems or an IP PBX, easy deployment and highly secure remote installation, unobtrusive software upgrades, and browser-based configuration. The low-end SPA301 is a single-line IP endpoint with no display or speakerphone function, a base dialer that has a single Ethernet port, and a wired handset with no a keypad. The SPA302D, designed solely for use with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an entry-level 3-line IP phone with dual switched Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 Series VoIP phones are affordable endpoints with support for both SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, PoE, and voice conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft keys but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G has eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable keys. The SPA512G VoIP phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and features five programmable keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for infrequent-use environments like cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line device with no screen and requires a hook switch for call transfer and joining a conference.

Cisco's 7800 line of value-priced IP phones are VoIP desktop devices with backlit mono screens, four soft keys, 11 dedicated buttons, an Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 models, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared locations as well as for employees with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrators, contact center personnel, and managers who have heavy voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color screen, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 features a mono display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration ConsultingCisco's wireless VoIP phones are hardened Wi-Fi handsets intended for professionals who are mobile within campus, warehouse, health-care or other venues where management wants user endpoints that provide more administrative control, data security and ruggedness than is achievable with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color screen, a durable shell rated Mil-SPEC 810G to withstand dropping and IP67 for dust and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 transceiver for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous environments. Cisco's 8821-EX also has a case made of industry-standard yellow plastics, which makes it easier to find in an emergency. Find out about Progent's Cisco Wireless VoIP Phone integration consulting.

Cisco 9900 VoIP Phones ConsultantsCisco's legacy 9900 family of powerful VoIP endpoints mix high-quality voice with high-resolution color displays to deliver a rich collaborative experience for knowledge professionals, managers, and executives. Both IP phones in this family include an SD 640x480 pixel color screen, a Bluetooth radio to support a wide selection of headsets, and a built-in 1 GE Ethernet port. Cisco's EnergyWise power-save function is optional and can cut off-work power consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for expanding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) environments, and four soft-label programmable touchscreen keys to invoke Cisco UC functions. The 9971 allows up to 3 IP Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP voice, IP video, and other converged applications are independent from the call- and voice-processing mechanism, and they may be anywhere within the network. A single network infrastructure offers a versatile platform for powerful business applications and serves as a solid foundation for future convergence-based applications. Cisco cooperates with third-party technology vendors to provide a wide range of IP phone and IP video applications and products. Cisco also enables the ability to develop and administer specialized in-house applications.

Collaborative application software available from Cisco and supported by Progent include:

Jabber is a unified communications client application that supports presence, instant messaging, business-quality voice, HD video, voicemail, desktop sharing, and online conferencing capabilities for Windows PCs, Macs, tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with significant improvements to HD video capabilities and desktop sharing, and expanding the collaboration experience to additional operating systems and endpoint hardware. Jabber works with Cisco Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for online meetings.

Since Cisco Jabber utilizes popular communication protocols, it can interoperate with a broad selection of third-party products. For instance, XMPP enables Jabber users to trade IM and presence information with various XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes productivity by providing a common end-user experience and accommodating the BYOD paradigm of computing. Progent can provide the expertise of Microsoft-certified Exchange consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with iPhone integration and management as well as Google Android phone and tablet integration to assist you to enhance the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online conferencing for participants using a web browser or virtually any PC or handheld computer. WebEx Meeting Center is offered as software as a service through Cisco's WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of management, eliminates major up-front expenditures, offers maximum uptime and world-class data protection, and provides excellent throughput. Important features include the ability to share discrete content or an whole screen with remote participants in real time, the capability to add rich media into your presentations including PowerPoint and Flash animations, session and content recording plus editing and playback for training and demonstrations, single sign-on and integration with other Cisco collaboration products such as Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy management.

WebEx Meeting Web Conferencing Consultants

Cisco WebEx Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile workers to launch, calendarize, and participate in meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also launch online conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Infrastructure
For midsize organizations and enterprises who want to build an on-premises or hybrid in-house/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality and standards-based teleconferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to bring multiparty telepresence to converged environments and can extend conferences to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way teleconferencing resources are rationed for each attendee, enabling managers to define the precise service level and experience needed for every user. Cisco TelePresence Content Server records video conference presentations for live distribution and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voice messaging solution that accelerates productive collaboration by offering flexible set of options for retrieving calls and messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you access and manage your voicemail from your email inbox, browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced voice-recognition features for hands-free management and extensive Automated Attendant capabilities that include intelligent routing for inbound phone calls and custom call-screening and message-alert settings. The Unity Connection system operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting services for small to medium businesses and enterprise satellite offices with as many as 500 users. Cisco Unity Express allows you to manage voicemail using a Cisco IP Phone display, your web browser, or an email system. ISR Routers for which Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent offers comprehensive deployment and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Cisco Unified Communications Manager and agent desktop applications such as Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to connect customers with the proper sales or service agent. UCCE offers smart call routing, computer telephony integration, multichannel contact management, network call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the creation and management of a large-scale contact center. Cisco products supporting Unified CCE's client interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for creating a customer contact center for mid-scale deployments that handle as many as 400 agents. Multiple bundles are offered, as well as a selection of optional advanced features. Unified CCX integrates closely with Unified Communications Manager and provides smart call routing, client interaction management, reporting, interactive voice response, and management of voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express includes Finesse, a browser-based desktop agent that needs no client installation. Optional enhancements include call-in-queue, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be called from a single phone number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can switch active conversations between their Cisco IP phone and their smartphone without disruption. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create their own access lists that specify which calls get directed to different phones.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated platform for initial installs and for follow-on moves, adds, changes, and deletions. A user-friendly console delivers a unified view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates company-wide installations and minimizes the effort needed to implement future changes. Prime Collaboration also provides management analytics that show application adoption and usage trends, enabling administrators to make more efficient use of resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco Unified Communications deployments to connect with other systems and with clients operating outside the firewall. Cisco's portfolio of gateways provide unified communications services for all types of gateway as well as session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables companies to provide colleagues, vendors, customers and prospects, or partners who are working on different network environments, workgroup applications, or endpoint equipment to connect to Unified Communication features. Cisco's Expressway collaboration gateway integrates with a Cisco CM deployment or Cisco Business Edition, or can be accessed via the cloud with Cisco Hosted Collaboration Solution to help make collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Remote Connectivity: Remote users who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on and of TLS security and are able to connect to all their collaboration applications (high-definition video, high-quality voice, rich content instant messaging, and realtime presence) without requiring the extra step of a VPN connection. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN, delivering a user experience at home that is identical to the office.
  • Jabber Guest Support: Cisco Expressway is critical for enabling Cisco's Jabber Guest, which permits “guests” to communicate with your organization simply and safely via lightweight browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, extensible conferencing experience that seamlessly combines business-quality voice, HD video, and data sharing to any client, anywhere, on any endpoint.
  • Interoperability: If your company currently has non-Cisco video systems, Expressway can assist you to migrate efficiently to Cisco products whenever you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects converged business communications systems to the IP public switched telephone network (PSTN). In addition to providing session border control, Cisco Unified Border Element (CUBE) delivers simple and affordable collaboration outside the enterprise firewall. Sample unified communications functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response applications
  • Policy-based evaluation of voice calls
  • Business-to-business teleconferencing over SIP
CUBE software can be licensed on Cisco IOS software and can be enabled on a wide selection of Cisco's enterprise router platforms, including Cisco's ASR 1000, the Cisco ISR 4000 Series, the ISR G2, and several versions of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP communications appliance and software package for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, video, firewall, and wireless functionality, run with older Cisco VoIP phones, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a complete unified communications ecosystem

All of Cisco's UC500 packages include a compact switch appliance with 8 Power-over-Ethernet ports plus additional FXS and FXO interfaces, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package supports 32 clients and has 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP consultants can help you to maintain your legacy UC500 VoIP system or plan and carry out a smooth migration to a modern VoIP solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to design, implement, manage and repair unified communications networks built on Cisco Unified Communication products in a centralized, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have extensive experience with Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide support for related technologies like Cisco SRST, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration experts can in addition assist you to create SIP connectivity solutions that incorporate SIP VoIP phones and media endpoints, SIP-based CUBE trunks, and SIP administration tools via Cisco Unified CM.

Progent's custom application programmers can create specialized IP telephony applications that will help your business to integrate the capabilities of Cisco Unified Communications Manager into your company processes for increased productivity. Progent can revue your current network and Internet access infrastructure to make sure your environment is optimized to support high-quality IP voice and high-definition video, assist you to select and install Cisco hardware and software that make sense for your present situation and downstream expansion strategy, and integrate your Cisco collaborative communications products with technology from other suppliers. Progent's CISSP-ISSAP certified network security consultants can show you how to create, carry out, and validate a comprehensive security and compliance plan for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony to provide affordable call control redundancy in remote-branch and telecommuter sites, and Progent's disaster recovery preparedness experts can help you create a viable disaster recovery strategy to ensure the availability of your vital communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Unified CM before 8.6 and every version of its predecessor CallManager have reached end-of-life. Therefore Cisco will cease to develop, fix, or test this older software. Security patches for this business-critical product will stop, which in certain circumstances could create compliance or potential liability issues.

Progent will continue to offer world-class consulting and troubleshooting support for outdated editions of Unified Communications Manager and Cisco CallManager, but if you are still running an out-of-dated edition of this essential software your organization should start now to prepare for your migration. Progent's collaboration consultants can help you to upgrade efficiently to the current edition of Unified Communications Manager and can often save clients up to 50% off consulting fees compared to most computer service firms because of Progent's documented procedures and experience in this practice area. By adhering to best practices, Progent can ensure that your organization sees a quick payback on your investment by helping you benefit fully from the new and improved features, lower management and maintenance costs, more engaging collaboration capabilities, and tighter data protection provided by the newest release of Unified Communications Manager.

Progent's migration consulting services include return-on-investment analysis, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and other vendors, mobile integration, data protection consulting, management automation, disaster recovery/business continuity planning, network architecture design, training, and continuing consulting services and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are visible and under control.

To learn more details about Progent's engineering expertise for Cisco networking products, choose a subject:

In order to ask Progent about engineering expertise for Cisco technology, call 1-800-993-9400 or go to Contact Progent.

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