Cisco Voice over IP HelpSending real-time voice and video over Internet Protocol has progressed from simply being being a smart way to save money on phone bills to being a strategic tool for competitive advantage. Unified communications, at one time limited to managing Internet-based voice calls and faxing on the same system to replace traditional PBX systems, now encompasses VoIP and video, mobility, messaging, presence, collaboration services, and more within a single ecosystem that is manageable, scalable, highly secure, resilient, cost-effective, and intuitive.

Cisco is the global leader in providing solutions for supporting the new paradigm of unified communications (UC). Cisco's unified communications architecture adds to the productivity of IT systems by slashing operational costs; integrating multiple collaboration functions with familiar software programs to improve worker output; supporting collaboration among workers, partners, and vendors to save time and improve business results; and simplifying the management of your communications ecosystem.

Cisco's UC technology cover these primary product categories:,

  • Call Control Platforms for managing rich media calls and sessions
  • VoIP and Video Phones and Softphones to enhance worker productivity
  • UC Applications for easy access to real-time, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for accessing outside networks and teleworkers
Progent can provide the online or onsite services of a certified CCIE (Collaboration) expert who can help businesses of any size to design, deploy, administer, migrate, optimize, move, and repair Cisco UC products so that you maximize the business value of your UC investment. Progent offers advanced consulting for all components of Cisco's unified communications solutions including call management tools, VoIP and softphones, and immersive telepresence platforms. Progent in addition offers expertise for Cisco's realtime media-optimized network infrastructure products including ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Control Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications ConsultantsCisco's call-processing agent is the centerpiece of Cisco's IP Communications portfolio infrastructure and provides the versatility to deploy a centralized call-processing model, a decentralized model, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony network devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia programs throughout the network. Unified Communications Manager supports extra voice, video, and data functions such as unified messaging, multimedia conferencing, and collaborative client interaction networks.

The latest release of Unified CM, previously known as Cisco CallManager, offers a wealth of improvements that speed up your return on investment by lowering administrative and support expenses, improving worker output, enhancing collaboration, accommodating the bring-your-own-device style of computing, strengthening data protection, and allowing optimal utilization of network infrastructure. Headline new features include automatic dial-plan replication and batch provisioning, streamlined certificate control, extended support for single sign-on for managers and end users, hardware-independent call recording, on-the-road connectivity without the need for VPN tunneling, a new self-provisioning utility that makes it simple for end users to select their options and preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

When you deploy a central Cisco Unified Communications Manager cluster to manage call processing for users at remote sites, administrators can help ensure continuous phone service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST in the router offers core UC Manager capabilities until the connection is repaired. To learn about Progent's consulting support for Cisco routers, refer to consulting and troubleshooting support for Cisco Integrated Services routers.

For small businesses, branch offices, and retail deployments that do not need the full feature set offered by Unified CM, Unified Communications Manager Express, formerly named CallManager Express offers an economical PBX alternative that meets the requirements of sites with up to 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco router, smaller organizations can rapidly implement a converged voice/data solution.

Cisco's BE6000 is a family of complete platforms that provide fundamental unified communications capabilities including routing, gateway, premium voice and video, messaging, IM and presence, conferencing, and paging support, enabling any user to connect on any endpoint device from any site. All Business Edition 6000 solutions come packaged preloaded with a virtualization hypervisor and collaboration applications, making implementation quick and easy and cutting operating expenses for companies with as many as 1000 employees. All versions are delivered preloaded with virtualization and Unified Communications applications. Organizations can simply enable collaboration software applications when their requirements evolve.

The office-in-a-box BE6000S includes five standard UC software applications installed on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and can handle up to 150 workers and 300 endpoint devices. The medium-scale BE6000M supports 4 UC software application options activated on a single virtualized Cisco UCS C220 M4 server and can handle up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight UC software application options activated on a single virtualized Cisco C220 M4 server platform and supports up to 1000 users, 2500 devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager and CallManager planning, integration, upgrades and troubleshooting.

IP Phones: IP Voice and IP Video Phones
A communications endpoint is an end-user device, and can be a physical handset or a software phone application that runs on a PC or handheld computer. In the IP world, every IP handset or soft phone has an Ethernet connection. Voice over IP phones have all of the functions that an analog phone has, but IP phones can also offer extra features such as being able to access websites or run collaboration software.

Cisco Voice over IP Phones SupportIn contrast to traditional PBX technology, in a Cisco IP phone environment you can implement almost instantaneous moves, adds, and modifications. You merely take the VoIP phone to its new location, attach it to the Ethernet connection, and the phone registers itself with Cisco Unified Communications Manager. All user permissions and settings are programmatically replicated, doing away with the expense and hassle of dispatching technicians to rewire connections. An additional efficient capability is extension mobility, which allows you to log into any Cisco VoIP phone and get your own phone ID and privileges.

Cisco provides a wide range of collaboration hardware endpoints. Cisco's low-cost SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications phones offering high-quality audio, support for hosted Internet Protocol phone environments or an IP private branch exchange (PBX), easy deployment and safe online installation, transparent software updates, and browser-based configuration. The low-end SPA301 is a single-line IP endpoint with no screen or speakerphone, a base dialer with a single Ethernet port, and a wired handset with no a keypad. The SPA302D, intended solely for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiline cordless DECT handset that offers 10-lines, a TFT 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an economical three-line SIP-based phone with two switched ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationThe SPA500 family VoIP phones are affordable endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G has four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 soft keys. The SPA512G IP Phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and includes five soft keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices intended for infrequent-use environments like lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome screen, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for transferring a call or conferencing.

Cisco's 7800 Series of budget-priced IP phones are VoIP desktop endpoints featuring backlit mono displays, four soft buttons, 11 dedicated keys, an integral Ethernet switch with Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in the 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for common areas as well as for workers with infrequent call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only unit in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrators, contact center agents, and supervisors who have significant voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. The Cisco IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade wireless handsets designed for professionals who are mobile within office, hospitality, retail or other environments where management wants portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the advantages of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a hi-res color screen, a rugged case designed to withstand dropping and IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth radio to support cordless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. The 8821-EX also has a shell fabricated out of industry-standard yellow plastics, which makes the 8821-EX easier to find the event of an emergency. Find out about Progent's Cisco Wireless IP Phone integration consultants.

Cisco 9900 Series Voice over IP Phones Consulting FirmCisco's discontinued 9900 line of advanced VoIP endpoints combine high-definition voice with hi-res color displays to offer a productive multimedia unified communications solution for knowledge professionals, managers, and executives. The two models in the 9900 family have an SD VGA color display, a Bluetooth 2.0 radio to work with a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's EnergyWise power-save function is optional and can reduce off-work energy use by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for adding scalability to programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN environments, and 4 programmable touchscreen keys to invoke Cisco UC features. The 9971 IP phone allows up to 3 IP Expansion Modules for expanding customizable line and feature keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other UC applications are independent from the call- and voice-processing mechanism, and they may be anywhere within the network. A cohesive network framework provides a versatile platform for powerful business applications and acts as a firm foundation for future convergence-based software. Cisco works with leading technology partners to offer a broad range of IP telephony and IP video applications and devices. Cisco also enables the capability to create and administer customized internal applications.

UC applications offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a converge media application that supports presence, IM, voice, video, voice messaging, desktop sharing, and real-time conferencing functions for PCs, Apple Macs, tablets and smartphones. Cisco Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major enhancements in the areas of video capabilities and screen sharing, and expanding the team experience to additional platforms and devices. Jabber operates with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Jabber is built around key communication protocols, it can interoperate with a wide selection of non-Cisco platforms. As an example, Extensible Messaging and Presence Protocol enables Jabber users to exchange instant messaging and presence data with a variety of XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber capabilities can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes productivity by providing a consistent end-user experience and accommodating the bring-your-own-device model of computing. Progent offers the services of Microsoft-certified Exchange and Outlook consultants and SharePoint programmers who can assist you to integrate Jabber with Microsoft's premiere collaboration products. Progent also offers help with Apple iPhone integration and management as well as Android phone integration to help you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables web conferencing for participants using a web browser or almost any desktop or handheld device. Cisco WebEx is delivered as software as a service through the Cisco WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of administration, avoids major up-front expenditures, offers high availability and enterprise-class security, and provides consistently high throughput. Important features include support for sharing specific content or an whole screen with online participants in real time, the ability to incorporate multimedia into your presentations including Microsoft PowerPoint and Flash videos, recording plus editing and playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration applications like Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Meeting Online Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Mac, and Linux PCs and permits mobile workers to start, schedule, and attend conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size businesses and larger enterprises who wish to create an in-house or hybrid in-house/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-quality teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to provide multiparty video, audio and content sharing to UC deployments and can extend conferences to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how teleconferencing bandwidth and features are rationed for each attendee, allowing administrators to define the precise service level and user experience required for every user. Cisco TelePresence Content Server captures video conference presentations for live distribution as well as video on demand viewing.

Cisco Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Unified Communications Manager, is a unified voice messaging solution that accelerates productive collaboration by offering a variety of options for retrieving calls and messages within an environment that is easy to deploy and manage. Unity Connection allows you to access and manage voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Connection also provides sophisticated voice-recognition features for hands and eyes free operation and extensive Automated Attendant functions such as intelligent routing for inbound phone calls and custom call-filtering and message-notification settings. The Unity Connection system runs as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco SRE 910 router service module and can accommodate as many as 20,000 voice mailboxes per server.

Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses and corporate satellite offices with as many as 500 workers. Unity Express permits users to manage voicemail messages using a Cisco IP Phone screen, a browser, or your email client. Integrated Services Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent can provide certified deployment and support services for ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Unified CM and agent desktop applications like Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the right sales or support person. Unified CCE or UCCE offers smart call distribution, computer telephony integration (CTI), multichannel customer contact management, network call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the deployment and management of a modern customer contact center. Cisco platforms incorporated in Unified CCE's client interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (CCX) offers an out-of-the-box bundle for creating a customer contact center for mid-scale systems that handle as many as 400 agents. Multiple bundles are offered, as well as a variety of optional advanced features. Cisco Unified Contact Center Express integrates with Unified CM and provides smart call distribution, client management, integrated reporting, IVR, and management of voice, email, chat, and social media requests. Unified CCX comes with Finesse, a browser-based customizable desktop agent that needs no client software setup. Advanced options include call-in-queue, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached from one phone number that rings at the same time on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their desktop IP phone and their smartphone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection account. Users can create their own access lists that determine which calls are directed to alternate phones.

Prime Collaboration
Prime Collaboration Provisioning provides an automated process for initial deployments as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a unified look at a user and the subscriber's services. Cisco Prime Collaboration Provisioning significantly accelerates company-wide installations and minimizes the effort required to implement future changes. Prime Collaboration in addition offers management analytics including technology adoption and consumption trends, allowing organizations to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications networks to connect with public systems and with clients working outside the corporate firewall. Cisco's portfolio of communication gateways deliver unified communications support for a broad range of gateway and session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that allows companies to allow colleagues, vendors, consumers, or business partners who are using different network environments, workgroup platforms, or endpoint devices to connect to Unified Communication services. The Expressway gateway works in conjunction with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be run through the cloud with Cisco HCS to make collaboration more pervasive. Important capabilities of Cisco Expressway include:

  • Mobile and Off-site Connectivity: Remote users with any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the convenience of one-time sign-on as well as TLS security and are able to connect to all their collaboration applications (high-definition video, high-quality voice, rich content instant messaging, and presence) without the inconvenience starting a VPN. In addition, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user environment at home that is identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is critical for enabling Jabber Guest, which permits “guests” to interact with your organization simply and safely using streamlined browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable meeting experience that seamlessly combines business-quality voice, video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: If your organization already has third-party video systems, Cisco Expressway can help you to move easily to a Cisco solution when you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Internetworking standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications systems to the IP public switched telephone network. Beyond providing session border control, Cisco Unified Border Element delivers simple and affordable collaboration beyond the corporate firewall. Important unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based evaluation of voice calls
  • Business-to-business teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be deployed on many of Cisco's enterprise routers, including ASR 1000 Series Aggregation Services Routers, the ISR 4000 family, the ISR G2, and high-end models of the 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 product line is a VoIP communications system for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, IP video, firewall, and WiFi capabilities, run with older generation Cisco IP Voice phones, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the heart of a comprehensive unified communications ecosystem

All UC500 series bundles include a compact switch appliance with 8 Power-over-Ethernet (PoE) ports plus additional FXS and FXO interfaces, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Each UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and provides 8 FXO ports. The Cisco UC560 package allows 48 VoIP clients and 12 FXO ports.

Progent's seasoned VoIP experts can assist you to maintain your legacy UC500 VoIP system or design and carry out a smooth migration to a modern VoIP system like Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help you to design, deploy, manage and troubleshoot converged communications networks that incorporate Cisco Unified Communication products in a centralized, cloud-based, or hybrid deployment. Progent's Cisco engineers have in-depth experience integrating Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, UC applications such as Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide support for related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can also help you to create SIP infrastructure environments that include SIP-based VoIP phones and media phones, SIP trunks, and SIP administration tools with CUCM.

Progent's custom application developers can build specialized unified communications applications that will enable your organization to integrate the features of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your current network and Internet connectivity architecture to make sure your environment is configured to support high-quality VoIP and high-definition video, help you to choose and install Cisco products that make sense for your present situation and future expansion plans, and interface your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to develop, carry out, and validate an enterprise-wide security plan for your converged communications solution. Also, Progent can assist you to configure Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in remote-branch and telecommuter environments, and Progent's disaster recovery and business continuity planning consultants can help you create a sensible DR/BC plan to ensure the availability of your crucial unified communications system.

Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified CM before 8.6 and all versions of CallManager have reached end-of-life. This means Cisco will no longer develop, repair, or test the product software. Security updates for this pivotal application will end, which in some circumstances could create compliance or potential liability problems.

Progent continues to offer comprehensive support services for outdated releases of Unified CM and CallManager, but if you are still running a legacy release of this essential application you should start immediately to prepare for your upgrade. Progent's Cisco-certified consultants can help you to migrate smoothly to the latest version of Cisco Unified CM and can often save clients up to 50% off consulting service expense versus competing IT service companies because of Progent's documented procedures and experience in this area. By following best practices, Progent can ensure that your company realizes a quick payback on your IT investment by helping you take full advantage of the enhanced feature set, reduced management and maintenance costs, more engaging collaboration capabilities, and tighter data protection provided by the current release of Cisco Unified CM.

Progent's upgrade consulting services include return-on-investment assessment, project management, system testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and third-party providers, smartphone and tablet connectivity, security and compliance consulting, streamlined management, disaster recovery planning, network architecture design, training for IT staff and end users, and continuing consulting and troubleshooting. Progent also has put together fixed-priced upgrade service bundles to make sure your costs are visible and under control.

To learn additional details about Progent's consulting expertise for Cisco technology, select a subject:

To get in touch with Progent about technical support for Cisco products, call 1-800-993-9400 or see Contact Progent.
















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