Cisco VoIP SupportSending real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a smart way to save money on phone carrier bills to being a required tool for competitive advantage. Unified communications, once limited to managing Internet-based voice calls and faxing on a single network platform in order to take the place of traditional PBX systems, today incorporates rich media, mobility, chat, real-time presence, collaboration services, and more all in a centralized ecosystem that is easy to manage, extensible, highly secure, fault-tolerant, economical, and user friendly.

Cisco is the global leader in supplying the hardware and software infrastructure required to support the current model of unified communications (UC). Cisco's UC architecture adds to the productivity of information networks by cutting operational expenses; combining rich media functions with popular software programs to increase worker output; supporting teamwork among employees, associates, and vendors to save time and improve business outcomes; and streamlining the management of your communications infrastructure.

Cisco's Unified Communications technology include these important product areas:,

  • Call Control Platforms for managing rich media calls and sessions
  • IP Phones and Softphones to optimize end-user engagement
  • UC Software Applications for easy access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for interfacing with public networks and teleworkers
Progent offers the online or onsite consulting services of a certified CCIE (Collaboration) expert who can help businesses of any size to design, deploy, administer, migrate, expand, move, and troubleshoot Cisco unified communications products so that you realize the greatest business value of your UC system. Progent can provide advanced support for every facet of Cisco's UC solutions including call processing and control tools, IP phones and softphones, and teleconferencing software. Progent also provides consulting and support for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the core of the Cisco IP collaboration system and gives you the flexibility to implement a centralized call-processing design, a decentralized design, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet telephony network devices such as IP phones, media processing products, Voice over IP gateways, and mixed media programs across the network. Cisco Unified Communications Manager supports extra multimedia functions such as unified messaging, multimedia conferencing, and group-based client communication networks.

The latest version of Cisco Unified Communications Manager, formerly named Cisco CallManager, offers a wealth of improvements that speed up ROI by lowering management and maintenance expenses, improving user output, enhancing collaboration, supporting the BYOD model of working, fortifying data protection, and allowing optimal use of IT infrastructure. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate management, extended support for standards-based single sign-on for managers and end users, hardware-independent call recording, on-the-road connectivity with no need for VPN tunneling, a new self-provisioning utility that makes it simple for end users to manage their preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to manage call processing for customers at remote sites, administrators can help achieve continuous phone service through Cisco SRST, an IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core Cisco UC Manager services until the connection is returned. To learn about Progent's consulting support services for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco ISR routers.

For small businesses, branch offices, and retail environments that do not need the full functionality available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers an economical solution that handles the requirements of sites with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can quickly deploy a converged voice/data solution.

The Cisco Business Edition 6000 is a line of one-stop platforms that provide fundamental unified communications capabilities including routing, gateway, premium voice and video, messaging, chat and real-time presence, teleconferencing, and paging support, enabling any user to connect on any endpoint from any site. All Business Edition 6000 systems come preloaded with a virtualization hypervisor and UC applications software, making deployment fast and easy and reducing cost of ownership for companies with from 25 to 1000 employees. All solutions are shipped preinstalled with virtualization and collaboration applications. Organizations can simply enable UC applications whenever their needs dictate.

The entry-level Business Edition 6000S supports five standard UC applications installed on one combination 2921V ISR router/gateway/virtualized E1600 M2 server platform and can handle up to 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 UC software application options activated on a single virtualized C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight collaboration application options activated on a single virtualized Cisco UCS C220 M4 server and can handle up to 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager, see Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning, configuration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user instrument, either a physical handset or a soft phone program on a desktop or handheld computer. In the IP world, every VoIP handset or soft phone is Ethernet connected. IP phones offer all of the capabilities that a conventional phone provides, but IP phones can also offer extra features including being able to access websites or run productivity-enhancing software.

Cisco VoIP Phones SupportUnlike traditional Private Branch Exchange systems, in a Cisco IP communications network you can perform virtually instantaneous moves, adds, and modifications. All you do is move the IP handset to your new location, attach it to an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager. All user privileges and settings are automatically re-established, eliminating the cost and delay of sending support personnel to wiring closets. An additional useful feature is extension mobility, which allows you to sign into any Cisco IP device and receive your personal phone number and privileges.

Cisco provides a wide range of VoIP hardware endpoints. Cisco's low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones offering high-quality voice, compatibility with hosted IP phone environments or an IP PBX, simple deployment and safe remote installation, unobtrusive software upgrades, and web-based set up. The value-priced SPA301 is a single-line IP endpoint with no screen or speakerphone function, a base dialer with a single Ethernet port, and a wired handset without keys. The SPA302D, intended solely for operation with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line wireless DECT IP phone that supports 10-lines, a TFT 176 x 220 color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable 3-line IP phone with dual switched ports, a 128x64 monochrome screen and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationThe SPA500 Series IP phones are low-cost devices that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft keys but no hi-res screen. The SPA502G has a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and includes five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for occasional-use environments like cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome screen, a Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint without a screen and requires a hook switch for call transfer or conferencing.

The 7800 line of value-priced IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four soft buttons, 11 dedicated buttons, an Ethernet port with PoE, and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, reduces after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common areas as well as for employees with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an optional wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 family to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrators, contact center personnel, and supervisors who have heavy call requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a mono display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration SupportCisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for workers who are mobile within office, hospitality, retail or other environments where IT management wants portable phones that offer more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises users the advantages of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi. The 8821 Wireless VoIP Phone features a hi-res color screen, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth radio to support wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible environments. The 8821-EX also features a shell fabricated of industry-standard yellow plastics, which makes the 8821-EX easy to find the event of a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Series VoIP Phones Professional ServicesCisco's legacy 9900 Series of powerful IP phones integrate high-definition voice with business-grade color screens to provide a rich collaborative experience for knowledge professionals and executive management. The two models in this family have an SD 24-bit color screen, a Bluetooth 2.0 radio to work with a wide selection of headsets, and a built-in Gigabit Ethernet port. Cisco's Power Save feature is optional and can lower off-hour energy use by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for expanding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) environments, and 4 programmable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for expanding programmable line and feature keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other UC applications are physically separate from the call/voice processing infrastructure, and they may be anywhere within the network. A cohesive connectivity infrastructure offers an open platform for feature-rich business applications and provides a solid foundation for downstream convergence-based applications. Cisco works with leading technology vendors to offer a broad selection of IP voice and IP video applications and devices. Cisco also enables the capability to develop and administer customized in-house programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Jabber is a converge media client application that provides presence, IM, voice, HD video, voice messaging, desktop sharing, and real-time conferencing features for PCs, Macs, Apple and Android tablets as well as iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important improvements to video features and desktop screen sharing, and expanding the team environment to more operating systems and devices. Jabber works in conjunction with Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Because Cisco Jabber utilizes key communication standards, it can interoperate with a wide range of third-party platforms. For instance, XMPP enables Cisco Jabber users to trade instant messaging and presence data with various XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office programs including Outlook and SharePoint. This extensive platform support maximizes output by providing a consistent user experience and accommodating the BYOD paradigm of networking. Progent can provide the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can assist you to integrate Jabber with Microsoft's premiere collaboration platforms. Progent also can provide help with Apple iPhone and iPad integration as well as Android phone integration and management to help your organization to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides online conferencing for users with a browser or virtually any desktop or mobile device. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to deploy and expand, streamlines administration, avoids major up-front expenditures, features high availability and enterprise-class data protection, and provides excellent performance. Key capabilities include support for sharing discrete content or your whole screen display with remote attendees in real time, the capability to incorporate rich media into your presentations including PowerPoint and Flash animations, recording plus playback for future reference and training, single sign-on and integration with other Cisco collaboration products such as Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with tight policy control.

WebEx Meeting Center Web Conferencing Consulting and Support

WebEX Meeting Center works with Windows, Mac, and Linux-powered desktops and permits mobile workers to initiate, calendarize, and attend meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Products for On-premises Teleconferencing Infrastructure
For medium-size businesses and larger enterprises who wish to create a local or hybrid local/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-definition teleconferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that works with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to unified communications environments and can extend meetings to support cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how conferencing resources should be allocated for each participant, enabling administrators to specify the precise service level and experience required for each user. Cisco TelePresence Content Server collects video and presentations for live distribution and video on demand (VOD) playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voice messaging solution that accelerates productive collaboration by offering a variety of alternatives for retrieving voice messages within an environment that is easy to deploy and maintain. Unity Connection lets you read and manage voice messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also provides sophisticated speech-recognition features for hands-free operation and powerful Automated Attendant functions that include intelligent routing for inbound phone calls and custom call-screening and message-alert options. The Unity Connection system runs as a VM that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and corporate branch offices with as many as 500 voice mailboxes. Cisco Unity Express permits users to manage voicemail messages using a Cisco IP Phone screen, your web browser, or an email client. ISR Routers for which Unity Express is available as an advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers comprehensive configuration and troubleshooting services for ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Unified CM and agent desktop apps such as Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the appropriate sales or support person. Unified CCE or UCCE provides smart call routing, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, IVR and consolidated enterprise-wide reporting to simplify the deployment and management of a large-scale contact center. Cisco products incorporated in Unified CCE's customer contact management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer interaction management center for branch or midmarket deployments that support up to 400 agents. Several bundles are offered, as well as a variety of special options. Unified Contact Center Express works with CUCM and provides intelligent call routing, contact management, reporting, IVR, and the ability to manage voice, email, chat, and social media inquiries. Unified Contact Center Express includes Cisco Finesse, a browser-based desktop agent that requires no client-side software setup. Optional advanced features include conditional routing, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be called via a single phone number that rings simultaneously on their Cisco desktop VoIP Phone and their mobile phone. Users can switch active calls between their Cisco IP phone and their cell phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that determine which calls are extended to alternate endpoints.

Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated process for first-time installs as well as for follow-on moves, additions, changes, and deletions. An intuitive console delivers a single look at a user and the subscriber's services. Prime Collaboration Provisioning significantly accelerates company-wide rollouts and minimizes the effort required to implement future updates. Prime Collaboration also provides management analytics including technology adoption and usage rates, allowing organizations to optimize resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications networks to connect with public networks and with clients working beyond the firewall. Cisco's line of communication gateways deliver UC support for a broad range of gateway as well as session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows organizations to allow team members, suppliers, consumers, or partners who are working on different network environments, workgroup applications, or endpoint equipment to connect to Unified Communication features. Cisco's Expressway gateway works in conjunction with a Cisco CM system or Cisco Business Edition, or can be run through the cloud with Cisco HCS to make productive collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Remote Access: Off-site users who have any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and can connect to all their collaboration applications (video, voice, rich content instant messaging, and presence) without the inconvenience a VPN. In addition, teleworkers can use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user environment at home identical to the office.
  • Jabber Guest Support: Expressway is required for supporting the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization simply and safely through streamlined browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can act as a gateway that connects between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible meeting experience that transparently integrates business-quality voice, HD video, and content sharing to anyone, anywhere, using any endpoint.
  • Interoperability: In case your organization already has third-party video products, Cisco Expressway can help you to migrate efficiently to a Cisco solution whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to H.264/MPEG-4 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border gateway that connects unified communications networks to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element delivers simple and cost-efficient collaboration outside the enterprise firewall. Important unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR applications
  • Policy-based evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be run on a broad range of Cisco's enterprise routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 line, the ISR G2, and several versions of Cisco's 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is a VoIP and unified communications system for small businesses. UC500 packages deliver voice, data, voicemail, automated attendant, video, security, and WiFi capabilities, run with older Cisco VoIP endpoints, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All of Cisco's UC500 packages include a desktop switch with 8 Power-over-Ethernet interfaces and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 system supports 24 to 32 users and provides 8 FXO ports. The Cisco UC560 package allows 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP consultants can help you to support your legacy UC500 VoIP system or plan and carry out an efficient migration to a modern IP telephony and voicemail system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises access to a certified CCIE Collaboration specialist to help you to design, install, manage and repair converged communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have in-depth backgrounds integrating Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications such as Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gateways, tools built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can in addition assist you to create SIP infrastructure environments that include SIP-based IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools with Cisco Unified Communications Manager.

Progent's custom application programmers can create specialized IP telephony applications that will enable your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can evaluate your current network and Internet connectivity architecture to determine whether your environment is optimized to accommodate high-quality VoIP and high-definition video, assist you to select and integrate Cisco products that make sense for your current needs and future expansion objectives, and integrate your Cisco Unified Communications products with technology from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can show you how to develop, deploy, and validate a comprehensive security plan for your unified communications ecosystem. In addition, Progent can help you to configure Cisco fault-tolerant mechanisms like Cisco Unified SRST to provide cost-effective call control backup in remote-branch and home-office sites, and Progent's disaster recovery preparedness experts can help you develop a sensible disaster recovery plan to protect your crucial unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Unified Communications Manager 8.6 before 8.6 and every release of CallManager have arrived at end-of-life. This means Cisco will no longer develop, repair, or test the product software. Security patches for this business-critical application will end, which in some situations could cause compliance or legal liability problems.

Progent will continue to provide expert support for outdated releases of Cisco Unified Communications Manager and Cisco CallManager, but in case your business is still using an out-of-dated release of this critical application you should start now to plan your migration. Progent's collaboration consulting professionals can help you to upgrade efficiently to the latest version of Cisco Unified CM and can routinely save customers up to 50% off consulting service costs compared to most computer service companies because of Progent's documented procedures and hands-on experience in this area. By adhering to best practices, Progent can ensure that your business realizes a quick payback on your investment by showing you how to take full advantage of the enhanced feature set, reduced management and support expense, more productive collaboration, and tighter security offered by the current version of Unified CM.

Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, smartphone and tablet connectivity, security and compliance services, streamlined management, business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting and troubleshooting. Progent also has put together fixed-priced upgrade packages to make sure your costs are visible and affordable.

To see more details concerning Progent's consulting help for Cisco solutions, select a subject:

If you wish to ask Progent about technical assistance for Cisco products, call 1-800-993-9400 or visit Contact Progent.

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