Cisco Unified Messaging SupportSending live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a smart method to save money on phone carrier bills to a required tool for collaboration and productivity. Converged IP communications, once restricted to combining Internet-based voice and faxes on a single platform to replace traditional PBX systems, now includes VoIP and video, mobile communications, IM, real-time presence, collaboration services, and more in a single framework that is manageable, extensible, highly secure, fault-tolerant, economical, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's unified communications product line adds to the efficiency of IT systems by slashing operational expenses; combining rich media functions with popular software applications to increase user output; supporting teamwork among workers, associates, and vendors to save time and improve business outcomes; and simplifying the management of your communications ecosystem.

Cisco's Unified Communications technology address these primary product areas:,

  • Call Control Platforms for managing rich media calls and sessions
  • IP Endpoints to optimize end-user productivity
  • Unified Communications Applications for integrated access to presence, IM, voice and video, voice messages, white boarding, and voice/video conferencing
  • Communications Gateways for connecting to outside networks and teleworkers
Progent offers the online or on-premises services of a certified CCIE expert who can help businesses of all sizes to plan, install, manage, upgrade, optimize, move, and repair Cisco unified communications products so that you highest business advantage of your communications investment. Progent offers expert consulting for every element of Cisco's unified communications solutions including call management tools, VoIP and softphones, and teleconferencing software. Progent in addition provides expertise for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultantsCisco's call-processing agent is the centerpiece of Cisco's IP Communications portfolio infrastructure and provides the versatility to implement a central call-processing design, a decentralized design, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony network devices such as IP phones, media management products, VoIP gateways, and multimedia applications throughout the network. Cisco Unified Communications Manager enables additional voice, video, and data functions such as unified messaging, multimedia conferencing, and group-based client interaction networks.

The latest version of Unified CM, previously named CallManager, offers a wealth of enhancements that accelerate ROI by cutting administrative and support costs, improving user productivity, facilitating teamwork, accommodating the bring-your-own-device (BYOD) model of working, fortifying security, and allowing optimal use of IT infrastructure. Top innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, device-agnostic call recording, on-the-road connectivity with no need for VPN tunneling, a new self-care interface that makes it simple for users to install their options and preferences for all endpoints, and support for Transport Layer Security for mobile users.

When you deploy a central Unified Communications Manager cluster to manage voice processing for users at remote locations, IT managers can help achieve non-stop phone service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core Cisco Unified Communications Manager functions until the connection is returned. For a description of Progent's consulting support services for Cisco routers, see consulting support services for Cisco routers.

For small business networks, branch offices, and retail deployments that do not need the full functionality available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides an economical PBX alternative that handles the requirements of sites with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can quickly deploy a converged voice/data environment.

The Cisco Business Edition 6000 is a family of all-in-one platforms that provide essential unified communications capabilities such as routing, IP gateway, premium voice and video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging support, allowing any end user to connect on any endpoint from anywhere. All BE6000 solutions come packaged preconfigured with a virtualization hypervisor and collaboration applications software, making deployment fast and easy and reducing cost of ownership for companies with from 25 to 1000 employees. All solutions come preconfigured with virtualization and UC applications. You can simply activate collaboration applications whenever their needs dictate.

The entry-level Business Edition 6000S supports five fixed UC software applications installed on a single combination 2921V router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale BE6000M supports 4 UC software application options activated on a virtualized Cisco UCS C220 M4 server and supports up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 unified communications software application options activated on a virtualized Cisco UCS C220 M4 server and has the ability to support up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM) and CallManager design, configuration, migration and technical support.

IP Phones: IP Voice and IP Media Endpoints
A communications endpoint is a user device, and can be a physical phone or a software phone program on a desktop or mobile computer. In the Internet Protocol world, each IP endpoint is Ethernet connected. IP phones have all of the functions that a conventional phone handset has, but Voice over IP phones can also offer additional functions such as being able to access websites or run collaboration software.

Cisco IP Phones ConsultantsUnlike traditional Private Branch Exchange technology, in a Cisco IP communications environment you can implement virtually instantaneous relocations, additions, and changes. You merely move the VoIP handset to your new location, attach it to the Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and settings are programmatically replicated, eliminating the cost and delay of dispatching technicians to wiring closets. An additional efficient feature is location independence, which allows you to sign into any Cisco VoIP phone and receive your own phone number and privileges.

Cisco offers a broad range of VoIP handsets. The low-cost SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering wide-band audio, compatibility with hosted Internet Protocol telephony environments or an IP PBX, simple deployment and safe remote provisioning, transparent software upgrades, and web-based set up. The low-end SPA301 is a one-line IP phone with no display or speakerphone, a base dialer with a single Ethernet port, and a wired handset with no a keypad. The SPA302D, intended exclusively for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 pixel color screen, and a keypad with speakerphone capability. The SPA303 is an affordable 3-line IP phone with two switched ports, a 128x64 monochrome screen and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationThe SPA500 line IP phones are low-cost endpoints that support SIP and SPCP signaling protocols, two switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight soft keys but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints designed for occasional-use settings such as lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit screen, an integrated Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line endpoint with no display and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 Series of economical IP phones are VoIP endpoints with backlit monochrome displays, four programmable keys, 11 dedicated buttons, an integral Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All models in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas as well as for workers with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only model in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center agents, and managers who have significant call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated keys. Cisco's IP Phone 8811 includes a monochrome display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless IP phones are hardened wireless devices intended for professionals who are on the move within campus, warehouse, health-care or other venues where management requires user endpoints that provide more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) communications in environments with 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a hi-res color screen, a rugged shell designed for shock resistance and IP67 for particulate and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in hazardous work sites. Cisco's 8821-EX also features a case composed out of industry-standard yellow plastics, which makes the 8821-EX easy to find in an emergency. Learn about Progent's Wireless IP Phone integration and troubleshooting consulting.

Cisco 9900 VoIP Phones SupportCisco's discontinued 9900 line of advanced VoIP phones integrate high-quality voice with hi-res color screens to provide a productive collaborative communications solution for knowledge professionals and executives. Both IP phones in the 9900 family include an SD 24-bit color screen, a Bluetooth transceiver to support a broad selection of headsets, and an integrated Gigabit Ethernet switch. Cisco's EnergyWise power-save feature is offered as an option and can reduce off-hour energy use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) networks, and four customizable touchscreen keys to access Cisco UC functions. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for expanding customizable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are independent from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A single network infrastructure offers a versatile platform for powerful applications and acts as a solid basis for future convergence-based applications. Cisco cooperates with third-party IT industry vendors to provide a broad range of IP telephony and video software applications and devices. Cisco also supports the ability to develop and manage customized internal programs.

UC application software available from Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a UC client application that supports presence, instant messaging, business-quality voice, HD video, voicemail, desktop sharing, and real-time conferencing capabilities for PCs, Apple Macs, iPads and Android tablets plus iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important enhancements to HD video features and screen sharing, and extending the collaboration environment to more platforms and endpoint hardware. Jabber works with Cisco Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber utilizes popular communication protocols, it can interoperate with a broad range of non-Cisco platforms. For example, XMPP allows Cisco Jabber to exchange instant messaging and presence information with various XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber features can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform compatibility maximizes productivity by providing a consistent user experience and fully enabling the BYOD model of computing. Progent offers the assistance of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can show you how to use Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone integration as well as Android smartphone integration to help your organization to increase the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables web conferencing for participants using a browser or almost any PC or mobile computer. Cisco WebEx is offered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it easy to deploy and scale, streamlines management, eliminates high initial expenditures, features high availability and enterprise-class data protection, and delivers consistently high performance. Key features include the ability to share discrete content or your whole screen with online attendees in real time, the ability to incorporate multimedia into presentations including Microsoft PowerPoint and Flash animations, network-based recording plus editing and playback for training and demonstrations, single sign-on and support for Cisco collaboration products such as Jabber and Cisco TelePresence, plus strong data protection and encrypted access with strict policy control.

WebEx Online Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile users to launch, schedule, and take part in meetings on Google Android devices, iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch online conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For midsize organizations and enterprises who want to create a local or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that deliver high-definition video conferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to bring multiparty video, audio and content sharing to converged environments and can expand conferences to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how teleconferencing bandwidth and features should be rationed for each attendee, allowing administrators to specify the exact service level and experience needed for every user. Cisco TelePresence Content Server records video conference presentations for live distribution as well as video on demand playback.

Cisco Unity Connection and Unity Express for Unified Voicemail
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail solution that accelerates collaboration by offering flexible set of alternatives for accessing voice messages within a framework that is simple to deploy and maintain. Unity Connection allows you to access and manage your voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced voice-recognition capabilities for hands and eyes free operation and extensive Automated Attendant features that include smart routing for incoming phone calls and easily customizable call-screening and message-alert options. The Cisco Unity Connection system operates as a VM that can be hosted on a BE6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and enterprise branch offices with up to 500 voice mailboxes. Cisco Unity Express permits you to manage voicemail using a Cisco IP Phone screen, a browser, or an email system. ISR Routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 families. Progent can provide certified deployment and troubleshooting services for ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) works with Unified Communications Manager and agent desktop software such as Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the right salesperson or service representative. Unified CCE offers smart call distribution, computer telephony integration, multichannel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to streamline the creation and management of a modern customer contact center. Cisco platforms supporting Unified CCE's client contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for building a customer interaction management center for branch or midmarket systems that support as many as 400 agents. Multiple packages are available, as well as a variety of optional enhancements. Cisco Unified Contact Center Express integrates closely with Cisco Unified Communications Manager and provides smart call distribution, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified Contact Center Express comes with Finesse, a browser-based customizable desktop agent that requires no client-side installation. Advanced options include call-in-queue, projected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be called via one number that rings simultaneously on their Cisco desktop IP Phone and their mobile phone. Users can switch live conversations between their Cisco IP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls get extended to alternate phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated platform for initial installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console delivers a single look at a subscriber and the user's services. Prime Collaboration significantly accelerates site rollouts and minimizes the effort needed to implement ongoing changes. Prime Collaboration also offers advanced analytics including technology adoption and usage rates, allowing administrators to optimize IT resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications networks to connect with public systems and with clients operating outside the corporate firewall. Cisco's line of communication gateways provide unified communications support for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables organizations to provide colleagues, suppliers, customers and prospects, or business partners who are using various outside networks, collaboration applications, or endpoint equipment to connect to Unified Communication functions. Cisco's Expressway collaboration gateway integrates with a Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco HCS to make collaboration more pervasive. Important features of Cisco Expressway are:

  • Mobile and Remote Connectivity: Off-site users who have any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints get the benefit of one-time sign-on as well as Transport Layer Security (TLS) and can connect to all their Jabber workloads (video, voice, data instant messaging, and realtime presence) without the extra step of starting a VPN. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home that is identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is critical for enabling Cisco's Jabber Guest, which permits “guests” to communicate with your organization simply and securely using lightweight web-browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, scalable meeting environment that seamlessly combines high-quality voice, video, and content sharing to any client, at any location, on any endpoint.
  • Interoperability: In case your organization currently has non-Cisco video products, Expressway can help you to move efficiently to Cisco products when it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or SIP systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications systems to the IP public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and affordable collaboration outside the corporate firewall. Important unified communications features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of phone calls
  • Business-to-business teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be run on a wide selection of Cisco's enterprise-class routers, including ASR 1000 routers, the ISR 4000 Series, the ISR G2, and several versions of the 800 Series fixed routers. The virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is a VoIP gateway solution for small organizations. UC500 models provide voice, data, voicemail, automated attendant, IP video, firewall, and wireless capabilities, run with older Cisco VoIP phones, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a comprehensive unified communications solution

All of Cisco's UC500 packages include a desktop switch appliance with 8 Power-over-Ethernet (PoE) interfaces and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be expanded by attaching Cisco Catalyst Express companion switches. Each UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 package supports 24 to 32 clients and has 8 foreign exchange office ports. The Cisco UC560 package supports 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can assist you to maintain your legacy UC500 VoIP system or plan and implement an efficient upgrade to a modern VoIP solution such as the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers remote or onsite access to a certified CCIE Collaboration specialist to help you to plan, install, manage and troubleshoot converged communications networks supported by Cisco Unified Communication technology in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have in-depth experience supporting Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gateways, utilities incorporated into Cisco switches and routers. Progent can also provide expertise with technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and SIP gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can in addition assist you to build SIP infrastructure solutions that incorporate SIP IP voice phones and video phones, SIP trunks, SIP conferencing and SIP management tools via Cisco Unified CM.

Progent's application programmers can build specialized IP telephony software that will enable your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company processes for increased efficiency. Progent can evaluate your current network and Internet connectivity infrastructure to determine whether your system is optimized to support business-quality VoIP and HD video, help you to select and install Cisco hardware and software appropriate for your present situation and future growth plans, and integrate your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, deploy, and validate a comprehensive security strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control backup in branch office and home-office environments, and Progent's disaster recovery preparedness consultants can help you develop a viable disaster recovery plan to protect your crucial unified communications system.

Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco will cease to develop, repair, or test this older software. Security patches for this business-critical product will end, which in certain circumstances could create regulatory compliance or legal liability issues.

Progent continues to offer expert support services for end-of-life releases of Cisco Unified CM and CallManager, but in case you are now running a legacy version of this pivotal software your organization should start now to prepare for your upgrade. Progent's collaboration consultants can assist you to migrate non-disruptively to the current version of Cisco Unified CM and can often save clients up to 50% off consulting costs versus most computer service firms thanks to Progent's documented process and hands-on experience in this area. By adhering to best practices, Progent can make sure your company gets a quick payback on your IT investment by showing you how to take full advantage of the enhanced features, reduced administrative and maintenance costs, more engaging collaboration, and stronger data protection provided by the latest release of Unified Communications Manager.

Progent's upgrade services include ROI assessment, project management or co-management, system testing and validation, Cloud integration, setting up endpoint devices from Cisco and third-party providers, smartphone and tablet integration, data protection services, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting services and technical support. Progent also offers fixed-priced migration service bundles to keep your costs predictable and under control.

For additional details about Progent's professional expertise for Cisco technology, select a topic:

In order to get in touch with Progent about consulting help for Cisco networking, phone 1-800-993-9400 or see Contact Progent.
















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