Exchanging real-time voice and video over IP (VoIP and Video over IP) has advanced from simply being being a savvy technique to cut phone bills to being a strategic tool for collaboration and worker productivity. Converged IP communications, once restricted to combining Internet-based voice calls and faxing on a single network platform to replace expensive PBX systems, today encompasses voice and video, mobile communications, instant messaging, real-time presence, services, and more within a cohesive environment that is manageable, extensible, protected, fault-tolerant, economical, and intuitive.
Cisco is the global leader in supplying the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's UC solution enhances the productivity of information systems by cutting operating costs; combining multiple collaboration functions with popular software programs to increase user output; facilitating teamwork among workers, partners, and vendors to save time and enhance business outcomes; and streamlining the support of your communications infrastructure.
Cisco's Unified Communications technology cover several primary product areas:,
Progent offers the remote or on-premises consulting services of a Cisco-certified CCIE (Collaboration) expert to help businesses of all sizes to design, install, administer, migrate, optimize, relocate, and troubleshoot Cisco UC products so you can highest strategic advantage of your UC system. Progent can provide world-class support for every element of Cisco's UC solutions including call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent also provides expertise for Cisco's rich media-optimized network infrastructure products such as Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.
- Call Control Agents for managing calls and sessions
- IP Endpoints to optimize end-user engagement
- UC Software Applications for simplified access to real-time, IM, voice and video, phone messages, desktop sharing, and conferencing
- Communications Gateways for connecting to public networks and telecommuters
Call Control Agents - Unified Communications Manager/CallManager
The call-processing agent is the centerpiece of the Cisco IP telephony portfolio infrastructure and gives you the flexibility to deploy a centralized call-processing model, a decentralized model, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony network devices such as IP handsets, media processing appliances, Voice over IP gateways, and mixed media applications across the network. Cisco Unified Communications Manager enables extra multimedia services such as unified messaging, multimedia conferencing, and collaborative client communication networks.
The most recent release of Unified CM, formerly branded CallManager, offers a variety of improvements that accelerate ROI by cutting management and maintenance expenses, increasing user productivity, enhancing collaboration, supporting the bring-your-own-device style of working, strengthening security, and allowing optimal use of network resources. Top new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for standards-based single sign-on for administrators and end users, device-agnostic call recording, mobile access with no need for VPN tunneling, a revamped self-provisioning interface that makes it simple for end users to set their preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.
In cases where you implement a central Cisco Unified Communications Manager cluster to manage call processing for customers at distributed sites, administrators can help ensure non-stop call operation using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST incorporated in the Cisco router offers core Cisco UC Manager services until the connection is restored. For information about Progent's consulting services for Cisco routers, refer to consulting and troubleshooting support services for Cisco routers.
For small businesses, branch offices, and retail environments that do not need the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides an economical solution that meets the needs of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a unified voice and data solution.
The Cisco Business Edition 6000 is a line of complete solutions that offer fundamental collaboration features such as routing, IP gateway, high definition voice and video, messaging, IM and real-time presence, voice and video conferencing, and paging support, allowing any user to connect on any device from any place. All Business Edition 6000 systems come preinstalled with virtualization and collaboration applications, making deployment fast and easy and cutting operating expenses for companies with as many as 1000 workers. All BE6000 systems are shipped preconfigured with virtualization and collaboration applications. Organizations can simply activate Unified Communications software applications as their requirements dictate.
The small-scale Business Edition 6000S supports five fixed unified communications software applications installed on one integrated ISR router/gateway/virtualized E1600 M2 server device and supports a maximum capacity of 150 users and 300 devices. The mid-market Business Edition 6000M includes four unified communications software application options activated on a single virtualized Cisco UCS C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 collaboration application options enabled on a virtualized C220 M4 server platform and can handle as many as 1000 users, 2500 devices, and 100 contact center agents.
For additional information about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager design, integration, upgrades and troubleshooting.
IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is an end-user instrument, and can be a hardware handset or a soft phone program on a PC or mobile computer. In the Internet Protocol world, each IP endpoint is Ethernet connected. Voice over IP phones offer all of the features that a conventional phone has, but IP phones can also offer additional features such as the ability to access the web or run productivity-enhancing applications.
Unlike ordinary PBX systems, in a Cisco IP communications environment you can implement virtually instantaneous moves, adds, and modifications. You merely take the VoIP phone to your new spot, plug it into the Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and configurations are automatically replicated, doing away with the expense and hassle of dispatching support personnel to rewire connections. An additional helpful feature is extension mobility, which allows you to sign into any Cisco VoIP device and get your own phone extension and privileges.
Cisco provides a wide range of collaboration phones. The entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones that feature high-quality audio, compatibility with hosted IP telephony environments or an IP private branch exchange, simple installation and highly secure online provisioning, zero-downtime software updates, and web-based configuration. The value-priced SPA301 is a single-line VoIP endpoint with no display or speakerphone, a base dialer with one Ethernet port, and a wired handset with no a keypad. The SPA302D, intended solely for operation with the Cisco SPA232D DECT ATA, is a multiple-line wireless DECT IP phone that supports 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable 3-line IP phone with two switched ports, a 128x64 mono graphical display and a speakerphone.
The SPA500 Series IP phones are low-cost devices with support for both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft keys but no hi-res display. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G has four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and features five programmable buttons.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for occasional-use environments like lobbies, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a display and requires a hook switch for call transfer and conferencing.
Cisco's 7800 Series of economical IP phones are VoIP devices featuring backlit mono screens, four soft keys, 11 fixed-feature keys, an Ethernet port with Power over Ethernet (PoE), and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared locations as well as for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 series to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrative staff, contact center personnel, and managers who have significant call requirements.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are hardened wireless devices intended for workers who are on the move within office, hospitality, health-care or other environments where IT management wants portable phones that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises workers the benefits of voice over wireless LAN communications in workplaces that support 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone features a 2.4 inch color display, a rugged case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible work sites. The 8821-EX also has a case composed of industry-standard yellow plastics, which makes the device easier to find during a crisis. Learn about Progent's Cisco Wireless VoIP Phone integration support.
Cisco's discontinued 9900 family of high-performance VoIP phones mix high-quality voice with business-grade color displays to offer a productive multimedia communications solution for knowledge professionals and executives. The two models in this family include a Standard Definition 24-bit color screen, a Bluetooth transceiver to support a broad selection of headsets, and a built-in 1 GE Ethernet switch. Cisco's EnergyWise power-save feature is offered as an option and can lower off-hour power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) networks, and 4 soft-label touchscreen keys to access Cisco Unified Communications features. The 9971 VoIP phone supports up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys.
Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other UC applications are physically separate from the call/voice processing mechanism, and they may reside anywhere within the network. A single connectivity infrastructure provides a versatile environment for powerful applications and provides a firm foundation for future convergence-based applications. Cisco works with third-party IT industry vendors to offer a wide range of IP voice and video applications and devices. Cisco also enables the ability to develop and administer specialized internal programs.
Collaborative application software available from Cisco and supported by Progent's consultants include:
Jabber is a unified communications application that provides presence, instant messaging, voice, HD video, voicemail, desktop sharing, and online conferencing capabilities for PCs, Apple Macs, Apple and Android tablets as well as smartphones. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with significant improvements to HD video features and desktop screen sharing, and expanding the collaboration experience to additional platforms and devices. Jabber operates with Cisco Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for online meetings.
Because Jabber utilizes popular communication standards, it can interoperate with a wide range of third-party platforms. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange IM and presence data with various XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities are available from Microsoft Office applications such as Microsoft Outlook and Microsoft SharePoint. This broad platform compatibility optimizes output by delivering a common end-user environment and fully enabling the BYOD paradigm of computing. Progent can provide the services of certified Exchange consultants and SharePoint application developers who can assist you to integrate Jabber with Microsoft's powerful collaboration products. Progent also offers help with Apple iPhone and iPad integration and Android smartphone integration to assist you to increase the productivity of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center enables web meetings for participants using a web browser or virtually any PC or mobile device. WebEx Meeting Center is delivered as software as a service through the Cisco WebEx Cloud. This makes it simple to roll out and expand, streamlines administration, eliminates heavy initial investment, offers maximum uptime and enterprise-class security, and provides fast throughput. Key features include support for sharing discrete content or an whole screen with online participants in real time, the capability to add rich media into your presentations including PowerPoint and Flash videos, network-based recording plus editing and playback for training, single sign-on and support for other Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with tight policy management.
WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered desktops and allows mobile users to initiate, calendarize, and take part in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM applications.
Cisco TelePresence Products for In-house Teleconferencing Ecosystems
For midsize businesses and larger enterprises who wish to create an on-premises or hybrid in-house/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified Communications Manager to deliver multiparty video, audio and content sharing to unified communications deployments and can extend meetings to incorporate cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how conferencing resources should be allotted for every individual attendee, allowing administrators to define the exact service level and user experience needed for each user. Cisco TelePresence Content Server captures video and presentations for real-time distribution and video on demand playback.
Cisco's Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified CM, is a converged voice messaging platform that accelerates productive collaboration by offering flexible set of alternatives for retrieving calls and messages within an environment that is easy to implement and administer. Unity Connection allows you to access and manage your voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Connection also offers advanced voice-recognition capabilities for hands and eyes free management and powerful Automated Attendant capabilities that include intelligent routing for incoming phone calls and custom call-screening and message-notification options. The Cisco Unity Connection system operates as a VM that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade and can support up to 20,000 voice mailboxes on each server.
Cisco Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to medium businesses (SMBs) and enterprise satellite locations with up to 500 users. Cisco Unity Express allows you to manage voicemail messages using a Cisco IP Phone screen, your web browser, or an email system. Integrated Services Routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers certified consulting and support services for all Cisco routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Unified CM and agent desktop software such as Cisco Finesse to offer automatic call distribution features that allow an organization to connect customers with the right sales or service agent. UCCE features smart call distribution, computer telephony integration, multiple channel contact management, network call queuing, interactive voice response (IVR) and advanced company-wide reporting to simplify the creation and management of a modern customer contact center. Cisco platforms incorporated in Unified CCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX) offers a packaged bundle for building a customer interaction management center for mid-scale systems that support as many as 400 agents. Several bundles are available, as well as a variety of special options. Unified Contact Center Express integrates with CUCM and provides intelligent call routing, contact interaction management, reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified Contact Center Express includes Finesse, a web-based customizable desktop agent that requires no client-side software setup. Optional advanced features include call-in-queue, expected-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be reached via a single number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can switch active conversations between their desktop VoIP phone and their smartphone without disruption. Unanswered calls can be redirected to a Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls are directed to different phones.
Prime Collaboration Provisioning
Cisco Prime Collaboration provides an automated process for first-time installs as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface delivers a single view of a subscriber and the user's services. Prime Collaboration significantly speeds up company-wide installations and reduces the effort required to implement future changes. Prime Collaboration also provides advanced analytics including technology adoption and consumption trends, enabling organizations to make more efficient use of resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications networks to communicate with other networks and with users operating outside the firewall. Cisco's line of communication gateways deliver UC support for a wide variety of gateway and session-border-control deployments.
Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:
Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gateway that allows organizations to allow colleagues, suppliers, consumers, or partners who are using various outside network environments, workgroup platforms, or endpoint equipment to connect to Unified Communication services. Cisco's Expressway gateway works with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Important features of Cisco Expressway include:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Connectivity: Remote workers who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as TLS security and can connect to all their Jabber applications (high-definition video, business-quality voice, content instant messaging, and realtime presence) without the extra step of a VPN. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home identical to the office.
- Jabber Guest Support: Expressway is required for enabling Cisco's Jabber Guest, which permits “guests” to communicate with your organization easily and safely through streamlined browser and mobile multimedia phone calls.
- Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, scalable teleconferencing experience that transparently combines high-quality voice, HD video, and content sharing to anyone, anywhere, using any endpoint.
- Interoperability: If your organization currently has non-Cisco video systems, Cisco Expressway can assist you to migrate efficiently to a Cisco solution when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Internetworking standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 SVC to H.264/MPEG-4 AVC.
The Cisco Unified Border Element is an advanced session border gateway that connects unified communications systems to the public switched telephone network (PSTN). In addition to providing session border control, Cisco Unified Border Element provides simple and affordable collaboration beyond the corporate firewall. Important collaboration functions supported by CUBE include:
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise-class router platforms, including Cisco's ASR 1000, the ISR 4000 family, the ISR G2, and several versions of the 800 Series fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.
- WebEx Cloud Connected Audio for SIP-media-connected conferencing
- Voice/Video recording
- Enterprise Call-center and IVR applications
- Policy-based security evaluation of phone calls
- B2B telepresence over SIP
Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 product line is a VoIP and unified communications appliance and software package for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, video, security, and wireless capabilities, work with older Cisco VoIP phones, and support public switched telephone network connections.
Cisco's discontinued UC500 VoIP switch was the centerpiece of a comprehensive unified communications solution
All of UC500 series bundles include a compact switch appliance with 8 Power-over-Ethernet ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is an option. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and provides 8 foreign exchange office ports. The Cisco UC560 package supports 48 VoIP clients and 12 FXO ports.
Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP gateway or design and carry out a smooth migration to a modern IP telephony and voicemail system like the Cisco cloud-managed Business Edition 4000.
How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist you to design, deploy, manage and repair converged communications environments that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds integrating Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gateways, tools built into Cisco switches and routers. Progent can also offer support for related technologies such as Cisco SRST, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can in addition help you to build SIP connectivity environments that incorporate SIP-based VoIP phones and media phones, SIP trunks, SIP conferencing and SIP management tools via Cisco Unified CM.
Progent's custom application programmers can create specialized IP telephony software that will help your company to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for increased efficiency. Progent can evaluate your existing network and Internet connectivity architecture to make sure your environment is optimized to support high-quality Voice over IP and HD video, assist you to select and integrate Cisco products appropriate for your current situation and downstream expansion plans, and interface your Cisco collaborative communications products with products from other suppliers. Progent's CISSP-ISSAP certified information security consultants can show you how to create, implement, and validate an enterprise-wide security plan for your unified communications ecosystem. In addition, Progent can help your organization to configure Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony for affordable call control backup in branch office and teleworker environments, and Progent's disaster recovery planning consultants can help you develop a sensible DR/BC plan to protect your business-critical communications environment.
Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM lower than 8.6 and all versions of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will cease to enhance, repair, or validate this older software. Security updates for this business-critical product will end, which in certain situations may cause compliance or even legal liability issues.
Progent continues to provide premiere support services for end-of-life releases of Unified CM and Cisco CallManager, but in case your business is now running an out-of-dated release of this pivotal application you should start immediately to plan your upgrade. Progent's Cisco-certified consultants can help your company to upgrade efficiently to the latest release of Unified Communications Manager and can typically save customers up to 50% off consulting fees versus competing IT service firms thanks to Progent's documented procedures and hands-on experience in this area. By adhering to best practices, Progent can make sure your organization sees a quick return on your investment by showing you how to benefit fully from the new and improved feature set, lower administrative and maintenance costs, more productive collaboration capabilities, and stronger data protection offered by the newest release of Unified CM.
Progent's upgrade consulting services include ROI assessment, project management, system testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery planning, network architecture design, training, and continuing consulting and technical support. Progent also has put together fixed-priced upgrade service bundles to keep your costs predictable and under control.
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